Chloe Stanley

Nice. Clean store. Manager is not great at knowing or seeing priority. Cleaning your tables with a line of orders sitting ready to go, and telling customers to wait.

Sol

My girlfriend and I really love Schlotzsky's. Unfortunately, I can't currently recommend this location. Over the past 6 months at least half of our orders have been messed up. Usually it's related to them making a sandwich completely wrong or using an inadequate amount of ingredients. Every time it seems like the sandwiches are more "thrown together" than sandwiches I've gotten from other Schlotzsky's locations. One of my favorite sandwiches is the Turkey Original; unfortunately, I've never gotten a Turkey Original from this location with the correct amount of black olives (unless I went back and asked them to fix it - in which case they did so very politely). This time was obviously no exception (see attached photo). In addition, my girlfriend and I both ordered the pick two deal - and it's obvious that instead of using the jalapeno cheddar bread that they were supposed to use on her sandwich - they just used the other half of my sourdough bun. Normally when I have an issue with a restaurant I like to go to the restaurant first to give them a chance to make it right. I've already done so at least twice with this particular location. At this point I'm convinced that they either don't care to train their staff properly or are intentionally shorting their customers to save money. Either way it's unacceptable and not worth the money they are charging. Whether you're a long time Schlotzsky's fan, or a newcomer, I would certainly recommend going to a different location for your meal.

Anthony Matteson

Asked for extra onions but didn’t get extra onions. You’d think that this wouldn’t be a big deal but when I went back and asked for a few extra onions I was told they were put on my sandwich and I said that maybe we had different definitions of what extra extra onions was. I was rudely informed that “we had different definitions of price difference too”. I don’t know how much it cost them for a few extra onions but I know it’s less than losing a customer for your inability to not be rude and condescending. I told her to hold onto her extra onions because I didn’t want to break them. I won’t be eating here again.

Sandra Cooper

Took 20 minutes to get a sandwich. Only 2 people ahead of me. I ordered the original. There was only 2 pieces of meat on the sandwich. I also ordered potato soup and small cinnabon. Not worth the $25 dollars it cost or the long wait

Casie Fields

I ordered a chicken calzone last week and it was awesome. I order again and literally get to work to see 2 pieces of chicken sandwich meat on it with a little cheese. It’s just bread. How do you have that kind of inconsistency? I just can’t recommend this place and will not be back. A complete waste of money and total disappointment.

Tyra Molden

I recently visited the restaurant on Bell St, Amarillo, TX, where I ordered two pizzas. Given the price, I expected a high-quality product. However, the pizzas were not made with sourdough bread, and when I opened the box, I found all the toppings at the bottom. It seemed as though the toppings were added after the pizza was cooked, which resulted in a disappointing experience. I called the restaurant and spoke with the manager, but she seemed indifferent to my concerns. When I asked for a solution, her response was rather dismissive, asking if I wanted her to remake the pizza or not. I suggested that the staff should be trained better in making pizzas to avoid such issues in the future. Unfortunately, this was my first experience at this particular location, and I do not plan on returning. Instead, I will continue to patronize the restaurant on Kentucky Street, as they consistently provide excellent pizzas. I hope the Bell Street location can learn from their counterparts and improve their pizza-making skills.

Brandon Rea

Slow lots of errors lack of communication between team members. Poor customer service 😔😔😔, the photo added on top of the pizza oven is the one I brought back!

Gina

12/19/21 12:40: We ordered ORIGINAL sandwiches. A teensy tad of meat and a TON of mustard was what we received. I guess mustard is taking the place of meat here. This is outrageous for the price and for your staff to not even make your signature sandwich correctly is ridiculous! Used to be a good sandwich for the price, not anymore for the teeny, slim slivers of meat.

C Bourke

Ordered the Turkey Original $9.79 paid +$2.00 for extra turkey... Got it received ham, mustard and some lettuce... Not even what was ordered 🤦🏽‍♀️. Never have I ever had a bad experience here but this piddly ham sandwich cost more than what it's worth...

Jason White

This was the worst food I have had ever. The service was so slow. The food was falling apart when I got it and the meat has no taste. There soda was all out and no tea. And to top it off the places was so dirty. Will be the last time I ever come here