Denny's
American · Balcones Heights
Sobre Denny's
En Denny's Balcones Heights, te damos la bienvenida a un rincón donde disfrutar de la auténtica cocina americana, desde nuestros clásicos desayunos que te alegran el día a cualquier hora, hasta nuestras hamburguesas y platos reconfortantes. Con una atmósfera cálida y un servicio amable, te invitamos...
En Denny's Balcones Heights, te damos la bienvenida a un rincón donde disfrutar de la auténtica cocina americana, desde nuestros clásicos desayunos que te alegran el día a cualquier hora, hasta nuestras hamburguesas y platos reconfortantes. Con una atmósfera cálida y un servicio amable, te invitamos a compartir momentos especiales con amigos y familia. ¡Ven a descubrir por qué somos un clásico con una valoración de 4.2 estrellas!
O que dizem os clientes de Denny's
Customers rave about the exceptional service, highlighting staff like Brianna, Amie, Delia, Amanda, Jasmine, Jennifer, Brian, Michael, Raven, Cat and Juri. The food is consistently hot, tasty, and prepared to perfection, with many mentioning the clean and welcoming ambiance.
Pratos populares
Ideal para
Tip: Ask for specific servers like Jasmine or Amanda for excellent service. Also, consider joining the rewards program.
Services
O que ver nas proximidades
Dados de Wikidata
Perguntas frequentes sobre Denny's
Avaliações de Denny's Balcones Heights
My name is Wayne Jenkins and I am a U.S. Army Veteran. For quite some time I have been a customer at the Dennys located at 4510 Frederickburg road in Balcones Heights. Tanya and Mickey are two of my favorite General managers. Judy and Ellen are two of my favorite servers. Both of the ladies go above and beyond the call of duty when dealing with the American public each and every day at work. They are both my freinds as well. I don't want anything away from any other servers or managers. Longevity speaks for itself when you have a good staff of General Managers or Managers as well as servers. As far as I am concerned as a long term customer with Dennys. I believe all the staff deserves a 5 star rating for going above and beyond the call of duty each and every day. I want to also give a shout out to the cooks who make my breakfast. There is a Navy Veteran Gentlemen on the staff who is cook and he is always very courteous and professional to me and makes me a really good breakfast in the morning. Thank you to all the staff at Dennys for making me feel appreciated each and every time I come to get something to eat 24/7 365. I appreciate the good conversation, service, and food. Whatever you decide to eat. Be it breakfast, lunch, brunch, or dinner. The staff at Dennys will do there best to accommodate and serve you. Your family, friends, and loved ones alike too.
Came by the other on date with my girlfriend for her birthday and we had a good time everything was fresh especially those soft biscuits Manager was great as well
I loved our server, Christina. she was so sweet and said she liked our hair!!! 🎉🎉
Our server was Evan, he did a great job taking care of us
Always old reliable for us night owls. A staple for me and my loved ones, we've alway come to the Denny's on Fredericksburg as our go to for "Breakfast for Dinner" and late night eats. The Moons Over My Hammy combo with french fries is my favorite, and on this visit, it wasn't too crowded. Service was super nice! Our server Bianca anticipated everything (she even brought refills without us having to ask!) The food was great and toasted perfectly! Can't wait to come back...maybe in a few more hours for breakfast...again. haha
Went in at 8 not to busy. Got seated fast. Received our drinks accordingly. Food was good 😊 hot and fresh. I like this location better then the one one bandera near the bill Miller's.
I had an amazing experience here, my server judy went above and beyond to make sure our food was correct and made the experience pleasurable, definitely recommend eating here!
Great service and fast hot food. Our server Amanda was amazing!! Definitely coming back
Restaurant clean. Our Waitress Allie was very nice n has very good customer service.
The service is great the food is good my only complaint is that when you go and drink their water it tastes like the way a toilet smells yuck and this has been going on already for years how disgusting
Me and my wife love Denny's, but after going to three different locations and getting terrible service, terrible food and lack of caring about the situations, we almost gave up on Denny's until we visited this location on Aug 27. It was our 30th wedding anniversary and since we've never eaten here before, we decided to give Denny's one more chance. And we weren't disappointed. Our waitress was new but she gave us the best service we've had in a very long time. Her name is Nimako. The manager, Mickey, who was cooking that evening, made it a point to come to our table and apologize for our order taking longer than expected (barely 20 minutes). Our pancakes were fluffy, the eggs and hash browns were great. He was also at the register when I was about to pay, he informed us that our check was taken care of, thanked us for coming, and happy anniversary. This is now the ONLY Denny's we will visit in San Antonio. Thank you to Mickey and his staff for their hard work and may God bless them.
Rick is the best server we've had. He was funny and made the environment awesome. Thanks for a great experience.
I really enjoyed my breakfast and coffee. Everything was great! Thank you Denny's and Jasmine V.!
Krista was an excellent server! She was pleasant, quick, thorough and very observant! She provided great recommendations on food choices and made sure our drinks stayed topped off. We will return!
Our server, Raven P was awesome. Great service. Sausage could have been bigger and fresher.
Been coming here for years Finally decided to post a review. Very pleased with the breakfast There was an issue with the orange juice and coffee are server marviel took care of it Brought fresh juice and hot coffee. The pumpkin pancakes were delicious Only here for the season gotta try em! The double berry pancakes were so good and filling with fresh fruit on top Deffinatley recommend this location :)
Love the blueberry pancakes!! No wait for a table and my server Ellen was absolutely amazing. Fun place to hang out, relax and watch people. Judy and Jen stopped by to check on me when Ellen was on break. If you haven't tried the cookie dough pie, you really have to. I will definitely be back.
Kenasha, our waitress was soo fun & sweet! I'd drive out of my way to have her help us again! Our food was awesome. We got smothered cheese fries, which isn't on the menu anymore but the cook knew the assignment because they were the best we've had in a loooong time!! I feel bad I didn't get her name but the lady who cashed us out was super sweet! Will absolutely come back here!
Only 2 guys working and they were super sweet super kind and undermanned very patient no complaints. David and Mickeee was their name. So great.
This was probably the best late night dining experience I've had 🫶🏼 the service was top notch, the food was great, and it was overall enjoyable 😄 thank you!
Super awesome! Great place to eat at 2am! The manager Delia was super nice and helpful in deciding what to eat. I felt super safe here cause there were some SAPD officers there eating too!
Judy is always prompt and courteous... she always asks if everything is good... Judy and Ellen always make sure that we are well taken care of ... I would not go to another place if it wasn't for them. I am very satisfied with the work and courteous work that they do and make us feel welcomed and at home.
Great service. The food was good
We had a club meeting here. The service was very good and the food was better than the average Denny's.
Our waitress Nimaako was running around and making sure everyone was seated and taken care of with a smile and a warm presence even during an incredibly busy hour and a small staff. I don’t know if she’s a shift leader or what but she ran a tight ship and I had a very enjoyable time. Would come back!
Just had the Mile High Denver Omlet Breakfast at Denny's. Except!! I had the ham, fiesta blend and sliced american cheese (fiesta blend is a blend of onions, red & green bell peppers) scattered in my hashbrowns on the grill. Then topped the hashbrowns with country gravy. I asked the cook to prepare the 3 eggs used for the omelet with shelled eggs and cook OM. If you visit ask for Moses the cook he does a fabulous job. Oops most importantly top all of it with Cholula Hot Sauce. Thank you.
This place exceeded every Denny's locations. I have never been to a Denny's with a manager that cares for her community as much as this manager does. She does Tuesday movie nights for kids and kids eat free on Tuesdays and Saturdays. If you want a place that cares about their service and make sure to make your dining experience the best in town.....come to this location!!!! The music was a cool vibe, the atmosphere was so warm and welcoming, and when we came in the table was ready and waiting for us because my sister called ahead of time. I pray that this place is blessed with more business and love like they showed us. :)
I ordered the Classic Butger and unseasoned fries with an unsweetened tea with lemons on the side. My order came out the way I wanted it, I come here on a regular basis. The staff all have a positive attitude and they make you feel very welcomed, I usually dine in after 7: 00 p.m. on a regular basis. Keep up the awesome attitude. Your customer/friend Ed
Brianna was amazing and very tentative. She even took time to entertain my 3 year old and answered all her questions. Thank you Brianna 5 out of 5 stars for you!!!
5 stars all around. The food was amazing and the service matched! One of the best experiences I’ve had in a long time at any restaurant. Will make this one of my regular spots for food. Please go to this location if you are in the area. You won’t be disappointed. ☺️
Went for lunch today with my family. My server Judy was awesome. They were very busy but she was on top of things. We never had to ask for refills or anything. I definitely recommend this Dennys.
I went there on Thanksgiving day with my brother. It wasn't super packed either like some other close by restaurants were. The food was good and didn't take that long to get.
Well kept great service quick serving time great food options
We had the pleasure to have such a fresh plate of free food, shout out to Denny's for recognizing the military! Our server was Nubia and was GREAT!!
Had a lumberjack slam and a Coffee it was soooo good with so much food for a breakfast! My waitress Judy was so attentive, fun to talk to, SUPER FAST and was refilling my drinks before i could even ask! I've never known amazing customer service like this. 10/10 Will be asking for Ms.Judy every single time!
Went for breakfast after early morning appointments. There was one server who was literally running around handling one side of the restaurant. Thank you Darrell, for your hard work and for providing attention to all your tables!
We have been coming to this Dennys for over 25 years since our kids were small. The atmosphere and hosted have always been professional and helpful. Food is always fresh and delicious.
We love going to this Denny’s restaurant. Everyone is very nice and the food is always. Excellent. We drive across town to come here because of the service in the food.
Got some great and very fast service at this Denny's. The place was clean and the staff was really great! The food was also yummy. I recommend this Denny's highly.
Raven was attentive and very knowledgeable about the menu. Great customer service and helpful with our questions and concerns! Would definitely ask for her again.
Amy was our server and she was the absolute best!! My group and I were all tired and hungry after a concert and this was a lovely way to end the night. Everything hit the spot in the most amazing ways. She was so friendly and absolutely such a sweetheart!!
It's always nice to go to a restaurant that has proven consistency with their very good food, and quality service. Raven, and the staff, reminded me that San Antonio has very good people, and others that care, and always show professionalism no matter how busy it is, or how rude people can be. Thank you, Raven! For a very enjoyable breakfast.
The two employees I interacted with were Michael and Raven. They were both on the spot from the moment I walked in the door with friendly professionalism. I had the Pot Roast Melt sandwich with fries and it was melt in your mouth delicious, perfectly grilled and the fries were fresh and crispy. The experience was sterling!
We stopped about 10:30PM on the day before Christmas Eve. The host who greeted and served us was super friendly, upbeat, and a wonderful person to have that that evening. He made sure to come by to check on us, but not too frequently so we could decompress & enjoy our meal. The food was great. My omelet was perfectly cooked, and my SO said his brisket burger was tasty as well. We will definitely stop by this location if we are at the VA all day/evening again with my FIL. The location was easy to find, easy to enter, and exit on the access road.
Amazing, food was hot and ready but don’t get confused! This isn’t your ordinary diner, this is the best Denny’s I’ve went to in San Antonio, thanks guys, me and my wife’s bellies are full 😋
Juri was our server and she was so sweet and attentive. On top of everything and made me feel very welcomed. Food was delicious. Got the american slam and everything was cooked perfectly. I left feeling full and satisfied. The inside was beautiful and felt cozy. Service was fast and wait time wasn’t long even though there were a couple of people in front of me. THIS is the best dennys in SA.
I always have breakfast whenever I go to Denny's. They've got good food and great service. This afternoon, Brian was our server. He was excellent. Did everything right. Drink refills were always on time, he offered to go boxes and drinks, which we declined (we were too full!). Thanks, Brian!
I came in yesterday morning around 10am, The host (handsome guy with nice hair) educated me on the rewards program as he sat me down. My server who is by far one of the best servers I’ve ever had was Judy. She greeted me with an infectious smile and a welcoming presence. She recommended a Lumberjack which hit the spot. I was delighted and satisfied. As I’m almost ready to go she asks if I’d like to order a dessert or milkshake Togo, that if I sign up on the rewards program that I could redeem my sign up booth bucks for a free dessert or milkshake! I was sold! I downloaded the app and signed up, which was fast and easy! I redeemed my sign up points at the register for my dessert and left a very satisfied guest. What a wonderful experience! And great staff! Thanks Judy!!!!
Delia helped me with my g-mail to get my reward today. I appreciate her kindness and knowledge. She also helped with setting up my reward app for Denny's. The crew works well together with Delia's guidance. I was impressed with the wonderful salad that I ordered and the staff's cheerful attitude. The restaurant is clean, organized and has a wonderful atmosphere. I plan on returning soon. Thanks for being a great manager. I have pre-diabetes and love the veggies here, too.
The restaurant was pretty steady by the time we got there around 7 for dinner but our waitress was on top of it! She was pleasant the whole night and all of her tables seemed very happy with the service. It was clean inside and comfortable. Staff was upbeat and mindful of customers ♡ food was so delicious, nice and hot! I didn't catch her name but receipts says Winter my husband thinks name tag said Stormy.
Jennifer is fantastic!! She is very friendly, welcoming, accommodating, and gave great service. She has a beautiful light that shines so don't let her go. My food was prepared to perfection and made me so happy 😊 I also love the 80s music and atmosphere. Please don't go anywhere!! Much love!
Came for brunch today and although they were very busy at 10am, the service was still very good. I enjoyed my $8.49 Loaded Breakfast Sandwich even though they no longer offer sausage patties so they added more bacon. My friend enjoyed her $8 Super Slam. I wish they wouldn’t charge so much for regular coffee, $2.79 is too much for me.
Food was very tasty something is different from my hometown they make my scrambled eggs with cheese it's so good Siri was 100% perfect waiters professional smile very active I love it I will go back I would like everyone to know this when you getting the dining area you can feel the difference it's like when you're coming to about your house dining area with AC 💞
We decided as a family which was about 12 of us to go and show up on St. Patrick's Day 2022. We were told by our server that it would take some time because of the size of the party and explained how they were understaffed. Even though this was true… the food came out hot and ready to eat, and the table service was provided awesomely by awesomely by this young lady. We were able to sit all as one and in the back corner, totally left alone, able to speak at our own volumes comfortably. This was just a great experience even during this holiday and St. Patrick's Day falling on this same particular evening. Thanks so much Ms. Shelby for your kindness, your service and friendship to my family. See you again soon!
With this rainy weather I was craving a cup of soup. I use to come to Denny's all the time with my mother when I was a kid and my favorite thing to order was their beef soup. It tasted just like I remembered 🥰 the wait staff was extremely helpful and friendly and the food came out good.
Food was hot, service was spot on! I know to ask for Jasmine coming back \nAlso clean area.
food was hot, service was spot on! I know to ask for Jasmine coming back \nAlso clean area.
Food was hot, service was spot on! I know to ask for Jasmine coming back \nAlso clean area.
Food was hot, service was spot on! I know to ask for Jasmine coming back \nAlso clean area.
Amanda is the BEST server Dennys has ever employed. She is a national treasure. Give that lady a raise! I have never seen such excellent customer service!
Amanda is the BEST server Dennys has ever employed. She is a national treasure. Give that lady a raise! I have never seen such excellent customer service!
Best service and great food and I am always satisfied after eating here will eat there tonight and tomorrow and then the next day
Best service and great food and I am always satisfied after eating here will eat there tonight and tomorrow and then the next day
Best service and great food and I am always satisfied after eating here will eat there tonight and tomorrow and then the next day
Excellent food, service & the coffee was amazing!!!! Waitress was very attentive & friendly!
Excellent food, service & the coffee was amazing!!!! Waitress was very attentive & friendly!
Very comfortable and relaxing. Our food and drinks for surf to us on time. Dana did a very good job on serving us and giving a positive vibes
The cutest cleanest happiest Denny"s I've ever been to! Never ending coffee with coffee to go. The eggs over my hammy were perfect And my senior omelette was perfect. The place was so sock hoo ad…
Brianna, Amie, And Manager Ms. Delia Ramos provided impeccable customer service. My first time at this establishment and location on 4510 Fredericksburg Road. The ambiance is amazing and welcoming …
Brianna, Amie, And Manager Ms. Delia Ramos provided impeccable customer service. My first time at this establishment and location on 4510 Fredericksburg Road. The ambiance is amazing and welcoming …
It happened to be New Year's Day morning, so the restaurant was understandably quite busy. We did have to wait a bit for a table, which I anticipated, and the food took a little while to arrive, as expected. My son and I enjoyed our meals, and the service was quite good considering how busy they were. I politely requested a pitcher of water be placed at a nearby table to avoid repeated trips for refills, allowing the staff to focus on other customers, and they happily accommodated my request. This was the most pleasant experience I've had at Denny's in a long time. I'm very glad I decided to dine there despite the wait.
Food is pretty good, but management sucks
Went for breakfast and waited for my friend to arrive, upon waiting my waitress kept my coffee flowing very nice lady hard working trying her best to provide service for all the customers, I admired her, my friend arrived quickly took our order, we ate good gave her a good tip, regret not getting her name, thank you Ma'am.
I ordered the country fried chicken and my plate was a bit salty but our waitress, Ellen, was awesome! She was always making sure we had what we needed and kept our coffee mugs refilled.
I recently visited Denny’s at 6am to celebrate my friend’s birthday and redeem her birthday breakfast. The cook greeted us with such a warm and welcoming attitude — he was smiling, friendly, and really set a positive tone for the morning. When our waitress came to the table, my friend let her know she’d like to redeem her birthday meal. Instead of offering a simple “Happy Birthday” or welcoming us in, she immediately launched into the rules and restrictions for redeeming the meal. She even shouted across to the cook to confirm the policy, as if we were questioning her. There was no objection on our end — my friend redeems this offer every year — but the tone felt unnecessarily defensive and unfriendly. I completely understand that everyone can have an off day, but customer service and delivery matter. The interaction was disappointing and honestly reminded me why I don’t visit this location often. On a positive note, the food was hot and tasted great, and the coffee was fresh and hot as well. Kudos to the cook for his excellent attitude — it truly stood out.
I recently dined at this Denny's, and I must say, it was quite the enjoyable experience. Right from the moment we were seated, our waitress, Amanda, made a fantastic impression. She greeted us with a warm smile and immediately took our drink orders. To my surprise, she mentioned it was her birthday that day! Her upbeat attitude really set a positive tone for our meal. Amanda returned promptly with our drinks and took our food orders, which she delivered flawlessly—everything came out exactly as we requested, with no mistakes whatsoever. Throughout our meal, she was attentive without being intrusive, checking in just the right amount for refills and to ensure everything was satisfactory. Now, let's talk about the food. Everything we ordered was delicious! The crepes were delightful, and the bourbon bacon burger with onion rings was nothing short of exquisite. But the star of the show for me was the Lumberjack Slam—it was absolutely out of this world! Even with carpet installers working on the floor, there was no disruption to the service Amanda provided. It’s clear she is dedicated to her job, and it made our dining experience all the more enjoyable. Overall, we had a great time dining at Denny's that day. Kudos to Amanda for making it such a memorable outing! I’ll definitely be coming back for more.
I haven't been to Denny's in 6 months. The last meal I had was the Everyday value slam and it was great. I had the same meal today and the thickness of the pancakes have been cut in half. Now the t…
I like that the food has a consistency of ingredients and flavors, and maintains higher quality standards than its business rivals. Let's face it--sometimes a Grand Slam breakfast is all you nee…
I like that the food has a consistency of ingredients and flavors, and maintains higher quality standards than its business rivals. Let's face it--sometimes a Grand Slam breakfast is all you need …
I don't know what it is with this place this is the 3rd time I have come here and ordered the 55+ scrambled egg and cheddar slam. I got no cheddar on my eggs and they were cold to boot I inquired to waitress Ma'am aren't these eggs supposed to come with cheddar on them. She said nothing walked away and came back with the eggs omand cheddar on a little plate see pictures. Then to top it all off the meal is 729. On the menu and they charge 8.00 plus tax for it. In my opinion with the burnt meat wrongly prepared eggs the first time and the sad excuse they sent me back out of their kitchen. It shouldn't cost me anything but my coffee seeing as that is the only thing I could enjoy
Im always surprised at how many people are at Denny's late at night. It wasn't crowded but there was only one person waiting on tables and she was kind of new. So it took a little while for things to get done. The food was ok, not great but it was good.
Ordered a T-Bone steak meal,my steak had no T-Bone shaped bone coming down the middle. A bone was at the top of steak it was a big steak though. I took a pic just in case, I looked up Denny's steaks and they come pre-packaged vacuum sealed and their should be no reason why the signature T-Bone steak came without it? I asked staff they really had no answer to why the steak came that way? Just saying if you know you know something doesn't sit right with this steak presentation...
Appreciate this location at 4510 Fredericksburg Rd\nSan Antonio, TX 78201 where the staff always seems to be attentive. The food is reasonably priced served hot & delicious. The only criticism woul…
I have been here 3 times (5-7 pm) expecting a different outcome but it has always been the same, food is whack, I have found hair on my food, twice out of the 3 times I went. Servers look like they dont want to be there and make you feel like you wanna leave. Makes the atmosphere feel depressing.
Good food and service but the building is old and needs repairs. The roof has water leaks and the air inside probably has mold
Ordered breakfast and by the time we received it was luke warm. Had to send back pancakes to get heated up. Ordered water and it had a horrible taste. When mentioned to waitress she acknowledge it tasted bad why she offered lemon. This is s health hazard and should be fixed immediately
My plate came with burnt bacon and white and black hash browns. I sent it back to get the white parts crispy, but came back all black!! The server Ellen J. was very accommodating. She got her manager to get involved. Delia went and cooked my food personally to make sure I got what I wanted and ordered. They were so nice and apologetic, that I stayed and enjoyed my meal. They are what customer service is all about.
They took forever to bring my food, the waitress didn’t seem to know what she was doing and every time I ask for something she would take a very long time to bring it. The place was dirty. The silverware was dirty. My table was dirty and I just didn’t feel comfortable eating there even my sandwich The loaded sandwich I ordered for breakfast did not look very tasty. The bacon was in well cooked. I guess the only good thing about Dennis is their coffee and I also ordered waffles and those were good but this is why I’m giving them only two stars. And I don’t think I’m going back.
Honestly very disappointed. Usually love Denny's but this dinner was NOT it. We come for breakfast but chose dinner this evening and it was horrible. Looks like the chicken is burnt but the oil had…
Honestly very disappointed. Usually love Denny's but this dinner was NOT it. We come for breakfast but chose dinner this evening and it was horrible. Looks like the chicken is burnt but the oil had…
I came to this Denny's location on 01/15/2023 at about 10:30pm. I was carrying a few bags with me. The waitress was looking at me as I walked in and was shaking her head. What the hell? She said I ha…
I came to this Denny's location on 01/15/2023 at about 10:30pm. I was carrying a few bags with me. The waitress was looking at me as I walked in and was shaking her head. What the hell? She said I …
The experience was underwhelming, not due to the food or atmosphere, but the service. You can tell when ppl are too comfortable with thier jobs. This location has ppl who feel exactly that way. I waited 12 mins before I was even approached, and waited 21 mins before I even saw my food, which was too long to wait for a salad and I waited 5 more mins before I was handed silverware. No one asked if I needed anything else, like a drink a refill either. I was the only customer in the restaurant at the time everyone else were employees.
On 6/11 no wait, food was warm and good serves. When my friend went to use the restroom, he said they were absolutely disgusting. Dirty toilet paper on the floor, etc. Restrooms were not kept clean or checked at all times. He said he would never returned!
I feel horrible posting this but I feel that it must be addressed considering it’s a restaurant and should be acknowledged. I went to eat breakfast with my family and was seated in Kristal or Krista , can’t remember but I remember the K R I S on her name badge, Her personal hygiene is really bad! We couldn’t even finish our food due to her body odor, it was strong, management team needs to step in and address this with her because that’s not ok for a food establishment. I wish I could say the food was good but honestly we couldn’t enjoy it because of her smell. We will not be back unfortunately, sucks because we live so close, guess we’ll have to find a different location. Sorry
Have to give license plates. Will never eat here again. Ihop is good never be back again.
The eggs tasted liked they were beyond expiration date, the Steak had a very unusual taste and flavor also tasted like it should have been deposited of 2 or 3 days. Our waitress spent 25 minutes talking to the table behind us and never asked if we needed anything. Needless say all the food was cold when it was delivered to our table. Wanted Dr.Pepper and found myself getting Root Beer twice so stop asking. I’ve eaten In Denny’s all over the United States and in my experience this Denny’s either needs new management or to be shut down. The service provided to me was on the shift servicing between 10pm and midnight. Thank you
Omg me and my my mother went to the Denny’s over there and we ordered our food in Waco. They put way too much spaghetti sauce and very less spaghetti on her plate. It was very soupy and on my Callie club. I asked for side salad first and in for my meal, it was a cow club. It’s supposed to be fries and my order got screwed up. We’re never going back to that Denny’s again. It was horrible in the services. There’s no Parmesan cheese. We cannot find it. We’re very disgusted for that service. I’m disappointed so is my mother.
I would give zero stars ⭐️ if I could. The last 3 visits have been absolutely horrendous! 2 visits both today. I had came in around 4:45 pm and although I was the only person in the restaurant at the time it took me 10 minutes to get sat & that’s because I had to find someone to help and I sat myself. Fortunately it didn’t take long however the hash browns were way undercooked. I had the $5.99 GS, add 2 eggs, with a banana 🍌. I went and worked out and returned planning on having the same exact thing because the GM Tonya gave me a $5 off card. Not only was The manager ( Delia) was not willing to match the order but instead called me a liar ( or at least eluded to it) even after i showed her the receipt and bonus card. Disappointed doesn’t even describe how i feel right now! You don’t treat guests like that I know because I have been serving for 20 years & working in restaurants for 25. I choose Dennys because it’s decent for the price and The closest I can get to a home cooked breakfast until my apartment is ready. I did not have to return I would not return that’s how upset I am. I truly hope someone from corporate reaches out to me otherwise I’ll be reaching out to them. #DoBetter
I hadn’t been to a Denny’s in a long time (the last time was when I lived in Miami). This location in San Antonio disappointed me big time! From the moment you walk in, it smelled like marijuana. We got seated, and it smelled bad all around (like people who come in don’t shower and the smell just stays). The food… I got the Everyday Value Slam: the eggs were undercooked and runny in the middle (I found out when I was halfway through eating them). The same with the pancakes — they were not fully cooked in the middle. And of course, the coffee was super watery. It wasn’t until the third time they served us that it tasted just a little better. First and last time at this location, at least 🤢
Horrible Customer service at this location. I stepped in to get a cup of water and was told that I need to pay a quarter, come on the water is free and I don't understand the reasoning behind that so step it up Tanya (so called manager) Fyi I've been to your restaurant before and was treated like a decent human but then again I was purchasing something. So it's the money hunger before customers needs and good service at this location. Thanks for the apology I quess. S o I guess bring my own cup next time? you cheapskate!
I ordered fish and was told that it wasn't available. So I ordered chicken fried STEAK but got chicken fried chicken. (Which was way overcooked and burnt tasting.)The wait was long but we patiently waited and thanked our server. We ordered chocolate and strawberry jr shakes for my niece and nephew only to get oreo shakes. But that isn't the worst part all night I've been sick in the restroom 😭 Idk but I was really let down because my nephew loves this place..
The hash browns were severely undercooked. When brought to the attention of the waitress and the management they in fact acknowledged that you can get food poisoning from undercooked pre-prepped hash browns but did not seem interested into actually fixing the issue. We did not need a refund but wanted them to make sure they knew this could be hazardous to other patrons.
I like to go to dennys in Corpus Christi and they do an amazing job at getting the food out on time, being on time and getting our drinks whenever we run out. But when I came to San Antonio to visit my family for Christmas I really wanted some dennys so we went to Dennys #7163 around 10:30pm to go and try something new. I got the classic sampler at first wasn’t asked for a dipping sauce whatsoever I got water and hot chocolate and my dad got water. Our server kept on telling us that the kitchen is very backed up so of course we waited 30 minutes passed by our appetizer never came out. around 35-40 minutes so around 11:15pm is when our appetizer came to the table. We and wasn’t asked if we were ready to order after the appetizer came out which we were ready to order so when the server was about to walk away we had to grab his attention to order, so I got something new, the Santa Fe skillet and a side of tortillas and my dad got the moons over my hammy just the classic one we didn’t ask for add ons with the orders. I have a sore throat I needed water the server never asked if we needed any drinks with our cups being completely empty on the very edge of the tables ready for the server to take the drinks but every time he passed by our table we never took the cups or refilled the drinks. So another 45 minutes to an hour passed by while other tables got their food and refills we didn’t and felt very neglected when the server came to our apologizing about the long I asked to get it to go and when the server finally came with out food in the to go plates it was the wrong order remind you my dad got the moons over my hammy with no add ons the order the server brings us is with avocado and cheese on the hash browns and another to go plate with a completely wrong order and toast on the side. So the server finally brings the right food out and still with the toast so I had to asked again for my tortillas then I left to pay and I asked where’s the survey is at, the manager asked if everything was fine. I was not having an amazing time waiting for my food and not having my drinks refilled the basics and I said it was fine and left. Overall do not recommend Dennys #7163.
We visited Denny’s on a Tuesday night and unfortunately had a disappointing experience. My husband and I both ordered the $8 Super Slams. He asked to upgrade his pancakes to the cinnamon roll pancakes, but they brought out the 9-grain pancakes with icing drizzled on top and tried to pass it off as the upgrade. When we brought it up to our server, she said the cooks were overwhelmed—even though the restaurant wasn’t even that busy. I also ordered a side of biscuits and gravy for $3.19, which was okay. My son got the chicken tenders and fries for $7.78, but instead of ranch, they gave him sausage gravy—no one even asked what dipping sauce we wanted. My other son ordered the Jr. waffles for $5.99, and while there were no issues with the food, we waited about 45 minutes, and still no syrup asked the waiter 4 times and nothing, so we went and paid then left and wont be comming back to this location. On top of all that, we had to ask every single time we needed drink refills. Nothing was offered or checked on proactively. We understand things happen, but the service and communication during this visit really missed the mark. We chose this location because it had good ratings, but it ended up being a poor choice.
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4510 Fredericksburg Rd, San Antonio, TX 78201
Balcones Heights, TX 78201
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