Jay Esi

Its been awhile since I have been here since I moved away. But I always loved the events that was thrown here. Its been many years now, wonder if they still host events like this again. These were from years ago. So much fun. So much memories. ♡♡

+15

Allan Martinez

Got a new 2026 CR-V Sport L yesterday and love it. Thank you to Susanna Yim who was very helpful and patient throughout the process. Got me the car and deal I wanted. Shout out as well to Christian D. He made the signing process a breeze and was very personable/friendly. Overall great experience.

natalie tong

5 star for customer service from Jojo! I stopped by yesterday to look at a few vehicles and wanted to give a huge shout-out to Jojo Bayas. Our family is growing soon, so we’re beginning the search for a larger car, and Jojo made the experience truly exceptional. He was incredibly personable, welcoming, and easy to talk to from the moment we met him. Jojo took the time to really understand our needs, shared thoughtful and honest feedback, and was extremely knowledgeable about the vehicles without ever making us feel pressured. We visited six different dealerships that day, and Jojo stood out by far as the best salesperson we worked with. His customer service was unmatched, and he made what can often be a stressful process feel comfortable and enjoyable. If you're going to get a car from Honda Cerritos, ask for Jojo!!!

Jazmin Machuca

I brought my Accord in for an oil change and to have some noises checked out, and I couldn’t be happier with the service I received. Jonathan was absolutely outstanding from start to finish. He took the time to show me exactly what was going on with my car, provided clear pictures of the issues, and explained everything in a way that was easy to understand. What really stood out was how mindful he was of my budget while still recommending the right fixes to keep my car running safely and smoothly. There was no pressure—just honest, professional advice and excellent communication throughout the process. My car is now running perfectly, and the entire experience was smooth and stress-free. Thank you, Jonathan, for your dedication, transparency, and top-notch customer service. I will definitely be back and highly recommend asking for him!

A Garcia

If you go ask for Lili M. !!! She is in internet sales. I was in the market for a new car after having so many issues with what I had been driving. Lili made the process seamless, catered to your needs, and overall made sure that YOU were happy as a buyer. I ended up walking out of the dealer a happy buyer and knowing I was in good hands and not taken advantage of. Thank you Lili for the amazing experience.

Felicia Hess

I am pleased with my experience working with Specialist salesman Phil Byrd. From the moment my cousin’s and I greeted Mr. Byrd, my anxiety went away. Mr. Byrd toook his time explaining every detail about the cars and the financing part. He explained every detail and answered all my questions, which made me feel comfortable and valued as a customer. Mr. Byrd worked diligently to meet the budget I had specified. I was definitely pleased with his professionalism, his deliverance, and his unwavering willingness to help me achieve my goal of finding the right car. He helped me find a good, reliable, safe vehicle without any unnecessary pressure. I feel good about my purchase and the process! I will confidently recommend Mr. Byrd to all those who are looking for a fantastic car-buying experience. Thank you, Specialist Byrd! Felicia H.

WsP

We had an exceptional experience working with our sales agent Brian Olvera while purchasing a car for our child’s 18th birthday. I’m not one to leave reviews, but from the very beginning, Brian was incredibly efficient, attentive, and genuinely committed to helping us find exactly what we were looking for. We are busy people, but he made it possible for us to attain what we needed through our messaging. He went above and beyond to meet our needs and special requests, making sure every detail was handled with care. We are grateful for his exceptional service and highly recommend him to anyone searching for a trustworthy and reliable car dealer.

Angela Barron

Norm Reeves always makes the car purchase process seamless. Albert was very knowledgeable and patient as I wanted to see many options available and never wavered from being kind and honest. Would definitely recommend. Robert in the finance department was also patient and took the time to make sure we had a deal that made sense. Again, would definitely recommend. This was our second vehicle purchase from here.

Bill Bradsky

Their service is great. Fixed my car previously when other dealers couldn't. Just went in for big tune up before doing Tail of the Dragon. Always fast and polite. I am not easy to please lol. Recommend over any other Honda dealers anywhere in Florida.

Dom Francisco

Just picked up our 2026 Honda CR-V Hybrid Sport Touring and couldn’t be happier! Huge thanks to Susanna Yim for making it happen, she made the whole process smooth, quick, and completely hassle-free. No time wasted, just great service and an amazing car! Highly recommend reaching out to Susanna if you’re looking for your next Honda.

davidzee

Great sales team. Looking for a specific model pre-owned Honda certified car, and Norm Reeves had several on the lot. Very patient while I test drove them, made a great deal and took my older car in trade-in. Entire process courteous, efficient, no high pressure, and everyone from sales to finance was great. Also, the pre-owned car here was much better detailed and presented than at other dealerships. Really great sales experience.

Justina Dreschler

The whole process went very smoothly!! E.J. really took care of us and even let me borrow his jacket when I was cold! They really go the extra mile to make your new car purchase a positive experience!! We are happy customers!!

Kidder Malig

I just wanted to share my amazing experience buying my new car at Norm Reeves Cerritos particularly to Jeff Aoki and Chandika. They made my buying experience smooth, straight forward and top notch. I'm so happy wth my new 2026 Honda Civic Hybrid Sport! Jeff and Chandika, you guys are the best of the best! Honda Cerritos please give these two a raise!

Christian Villavicencio

I was referred to Norm Reeves by one of my soldiers. The pricing, professionalism, and expertise was top notch. I will be returning to buy my wife her vehicle in a few months, thank you for such a pleasant experience!

Alireza K

Best dealership I ever saw by my eyes. Nice crew and amazing places... My salesman was Meysam.he was very friendly and professional in his job I got very nice deal on financing rate and even on car prices 🙏 Thanks Honda & Meysam K

Scott Hipolito

One of my best car buying experiences. Susanna Yim is kind, transparent and easy to work with. She is an invaluable asset at Norm Reeves Honda Cerritos, and without her we wouldn't have got this deal done. Shoutout to Mike Aguilar in finance as well for helping us in the process. Overall, I recommend to anyone who is considering purchasing a Honda, do their business at Norm Reeves Honda Cerritos. Susanna will go above and beyond to earn your business. 10/10.

I want to start by saying the car-buying experience itself was genuinely enjoyable. The sales team was friendly, knowledgeable, and made the whole process feel easy and pressure-free. I walked out happy with my vehicle and the deal I got — until I sat down with the finance manager. This is where things went south. Before entering the finance office, I made it explicitly clear that I did not want any add-ons or optional packages — specifically, I declined the wear and tear protection. Despite my clear and repeated objection, Finance Manager Choi added it to my contract anyway. When I noticed and asked him to remove it, he told me it wouldn't change my monthly payment — which was a lie. I felt deceived and manipulated at what should have been the finish line of an otherwise great experience. He used a misleading statement to discourage me from pushing back, and I was left paying for something I never wanted. I was ultimately able to cancel the wear and tear protection within 60 days of purchase, which did in fact affect my loan terms — proving his claim was simply not true. Customers trust that the numbers in front of them reflect what they agreed to — not what a finance manager decided to sneak in after the fact. This kind of practice is exactly what gives car dealerships a bad reputation. I would recommend this dealership for the sales side, but urge anyone heading into the finance office to review every line item carefully before signing anything, and don't let anyone discourage you from removing something you didn't ask for.

I am extremely disappointed with the financing department at Norm Reeves Honda Superstore and the handling of my cancellation request. I signed an official Customer Cancellation Form on 11/12/2025 for my 2025 Honda Ridgeline, clearly stating that the mileage at the time of cancellation was 4,200 miles. The document was properly completed and signed. However, despite having this signed form, Marlen Chavez from the finance department sent incorrect information to the cancellation company, claiming that my vehicle had 311,000 miles at the time of cancellation. This is not a small clerical error. My truck is practically new and had 4,200 miles, yet the cancellation department was repeatedly told that it had 311,000 miles. That kind of misinformation could seriously affect the processing of a refund and delay the cancellation of service contracts. Even worse, the incorrect mileage was communicated multiple times, despite the signed cancellation document clearly showing the correct mileage. Because of this situation I experienced: • unnecessary delays • repeated back and forth with the cancellation company • stress and panic over whether my cancellation would even be honored • frustration from having to correct an error that should never have happened This situation raises serious concerns about the competence and professionalism of the finance department. Either the documentation was never properly reviewed, or inaccurate information was sent without verification. Customers should not have to fight to correct basic information that was already provided in writing. I sincerely hope management reviews this situation and improves their internal processes so that other customers do not have to go through the same experience.

Isaac Alvarado

First time buyer, sales dept and finance dept were pretty good I must say. However two wks later on a 2026 Honda civic hybrid, I get an alert message stating “emission system problem, check with your dealer” I make an appt bring in the car for to have it checked, the staff member by the name of George Juarez comes and ask what the issue is I show him the censor light on the dashboard walk with him to his desk and he like “btw it’s gonna be like a 5 hour wait, I said wow even with an appt by this time he was already raising his voice then he says YOU’RE NO MORE IMPORTANT THAN ANYONE ELSE” my point here is how to handle an approach with a profesional manner and not argue back with a customer that just a purchase a brand new car with issues in under a month, I follow up with supervisor by the name of MICHAEL and pretty much matches the sarcasm within all the service dept, meh .😑

Sabrina

I’m writing to share serious concerns regarding a recent service visit. I will also be posting this publicly so that future customers are aware of my experience. I brought my vehicle in for a complimentary oil change, since I purchased the car from your dealership. What should have been a simple visit became a frustrating and ultimately unsafe experience. At my first scheduled appointment, I arrived on time and was told it would take two hours for an oil change. I was offered an alignment and a $30 tire rotation. Because I couldn’t wait two hours, the service writer scheduled me for a second appointment. When I arrived for the second appointment, the same tire rotation had suddenly increased to $75, and I was now being offered additional services that were never mentioned the first time. I was told the $75 rotation included a brake inspection and cleaning, though brake inspections are typically included with an oil change. I declined all additional services and agreed only to the $30 tire rotation. After waiting approximately 1 hour and 40 minutes, I approached the service writer to check on the status of my vehicle. Without looking up from his phone, he slid my paperwork and keys across the counter toward me, pointed in the general direction of the parking lot, and said, “Your car is over there on the right.” There was no eye contact, no recap of services performed, and no mention of any issues with the vehicle. The next morning on my way to work, I heard a loud noise and discovered that my metal skid plate was hanging and dragging on the ground. I had no way to fix it on the spot, so I had to leave my car in a parking lot and take an Uber to work—costing me time and money. Later, my husband secured the skid plate with zip ties and contacted the dealership. He was told that I had declined all services and that a video had been sent showing the loose skid plate. My husband—who was at work without phone access—received the video, but I was never informed of any issue while I was at the dealership. When I dropped the vehicle off, I made it clear that the number on file was my husband’s and provided my own, yet no one attempted to contact me about a safety concern. I was allowed to drive away in an unsafe vehicle, with no explanation, no warning, and no basic courtesy from the service writer. This is extremely disappointing, especially considering that my vehicle purchase from your dealership was a positive experience. Unfortunately, based on this visit, I will not be returning for service or for future vehicle purchases. I hope management takes this seriously. No customer should be allowed to leave your service department with an unsafe vehicle—or be treated with such disregard. If I could give “negative” stars, I would.