Alexandra Arnaoytogloy

It was an excellent experience ! The car was almost new,comfortable and freshly washed! We got free of charge snow chains which we didn’t use since the winter tires were in the perfect condition. Initially we spoke to a guy called Giovanni. He chose a car for us according to our needs and I am grateful for that,because we spent most of the time in mountains (Dolomite) and the given SUV was fabulous! Than we contracted the car serviced by Gottfried, amazing English speaker! The car has been collected from Raffaele and Gianfranco, fast and professional! I do recommend these guys,they are helpful and fast! The website is easy to use. Plenty of follow up emails. Rental agents support are top notch! This review is dedicated to all rentals,especially to Giovanni for his amazing service!

Sergiu Manoli

Second time renting with this company — first time in Barcelona, second time in Bergamo. What can I say? Fast, smooth, great price-to-quality ratio. No hidden costs, full insurance option, no extra deposits — only for fuel, which was reimbursed three days after drop-off. Great experience! I will definitely come back and recommend it to others. Thank you!

EMIL ION

Pleasant experience, everything went very well, I received an almost new car, only gasoline is authorized 82 euros, I will get them back. I recommend in the future, very good prices, excellent services.

Benjamin Powell

Really pleased with the car hire. First cars brake light didn’t work and they sorted it straight away by giving us another car. Some people in the reviews clearly don’t read the T&Cs as many of the complaints are explained by the contract.Shuttle bus connection was easy and deposit was refunded within 4 days. Would recommend for the price.

Faruk Gencyigit

Rented a car with very reasonable price, shuttle service was nice. Get the car fast, not exactly the same car in the reservation but this is the general result in most of the companies, still good value for the money. Since I had the full coverage everything was easy from the beginning to end. There is a very close gas station to the location it was also good to have for returning the car back. Would recommend to everyone if the pricing and terms stays the same level like free of charge cancellation up to 24 hours

Alexandra Metea

Everything went exactly as planned. Booked & paid on the website, took the shuttle from the airport (waited maximum 5 minutes). It was almost closing time so it was a bit busy at the counter, picked up the car with a fuel deposit of 150 euro (which was refunded in two days). The car was clean and fair, the drop off was super fast. Great value for money!

Ștefan Aneculăesei

I had booked with them before in Barcelona and was happy with the rental. When I booked again for Bergamo I couldn't believe the low prices at first, but booked anyway. Wasn't disappointed at all. The car was exactly what I had booked, in perfect condition, and the staff very helpful and friendly. I booked the full insurance for extra peace of mind and the prices are unbeatable. The shuttle service also works around the clock and the staff is friendly there too. I also dropped the car off out of working hours at 5 in the morning and they released the gas deposit in the same day. No fuss, no stress, no hidden charges. 10/10 will book again.

Andreea Maftei

Great experience with the rental car company Record Go Mobility. The staff was very helpful and nice, everything was smooth and we didn’t had any issues. The car we had rented was very cleaned out and we didn’t have any issues with the car. For sure we will coming back to them for future services! Keep it up the good work!

Generalmente esperienza positiva, la macchina pulita e in ottime condizioni. Avendo fatto la loro copertura non è stato necessario fare foto alla macchina per giustificare eventuali danni già presenti al reso. Molto poco chiaro il trasferimento con navetta del parcheggio accanto, non e immediato capire che si deve prendere quella navetta e se sono piene loro danno precedenza ai clienti del parcheggio quindi se si atterra in orari vicini alle 22 si rischia di rimanere senza auto perché l’autonoleggio chiude. Sarebbe meglio da parte loro rendere più chiaro questo passaggio e secondo me non dovrebbero accettare prenotazioni oltre alle 21 in maniera tala da garantire l’arrivo in ufficio in orario per il ritiro

Mohammad Halawa

I rented a Fiat 500 Hybrid. The process was smooth and well-organized. I found the shuttle bus easily and picked up the car without any issues. I had purchased full insurance from the company, but the employee’s attitude changed when I refused to add the roadside assistance for an extra €44. It felt like a cheap sales tactic — not sure if it was poor communication or unprofessional behavior. Aside from that, everything went well. The car was very fuel-efficient and stable on the road, even in rainy weather. I drove around 1,700 km within Italy in 8 days (cross-border driving was not allowed). A €75 deposit for fuel was held, and it was released two days after returning the car with a full tank. They required an international driving permit in addition to my national licenses. I had licenses from Jordan, Qatar, and the USA, but they still insisted on the international one. Fortunately, I had a valid one from Jordan. The car return was easy — I dropped it off at 1:00 AM, and their 24-hour drop-off service and shuttle to/from the airport were very convenient. Prices are competitive, and overall, it was a great experience. This place deserves 5 stars, but due to the unprofessional behavior of one employee, I’m giving it 4 stars.

Adnan Sohail

I recently rented a car Bergamo Airport, and the overall experience was quite good. The team was friendly, supportive, and easy to deal with, which definitely makes the process smoother, especially after a flight. The cars are pretty new and well maintained. Rates are reasonable too, although things like road emergency service come as an extra add-on. One important point for travelers, their cars cannot be taken outside of Italy, so if you are planning to cross borders into Switzerland, France, Austria this is not the right rental option. You can rent without paying a deposit, just a small amount for the fuel. I am currently waiting to receive back in my bank account. Overall, a smooth experience, just make sure your travel plans are within Italy.

Il servizio nn è stato malvagio, ma neanche impeccabile. Tempi di attesa un po lenti sia in fase di consegna documenti che al momento del ritiro del mezzo: tutto regolare, ma macchinoso. Quando si è di passaggio o con orari stretti diventa una cosa che pesa. Il personale si è dimostrato preparato e gentile, disponibili a chiarire dubbi e a spiegare le condizioni del noleggio senza atteggiamenti scocciati o superficiali. Il veicolo era pulito internamente ed esternamente, però dal punto di vista funzionale nn proprio efficace: il cambio nn risultava fluido durante la marcia, con innesti leggermente duri soprattutto nelle prime due marce. Inoltre le portiere necessitavano di essere chiuse con un colpo abbastanza deciso x agganciarsi correttamente, altrimenti restavano accostate. Nel complesso esperienza soddisfacente, ma alcuni aspetti tecnici e organizzativi si possono migliorare.

Uso RecorGo spesso all'estero, Spagna, Portogallo e mi sono sempre trovato bene. Questa volta pero' ho avuto un bel problema che secondo me e' legato un po' a mancanza di trasparenza. La macchina non si puo' portare fuori dall'Italia. La maggior parte delle compagnie consente l'espatrio pagando una quota addizionale, mentre RecordGo no, pena l'invalidita' dell'assicurazione e una penale di 500 euro in quanto le macchine sono monitorate con GPS. Ovviamente e' una clausola nel chilometrico contratto che ti mandano quindi non mi sono potuto appellare a nulla. Ma un punto cosi' importante (in Europa si viaggia molto tra stati) mi sarei aspettato fosse piu' chiaro al momento della prenotazione (per esempio vicino all informazione sul chilometraggio incluso).

Edgaras Verpečinskas

They are a scam with car insurance!!! Because after buying their service in advance through “Rental.Cars”, I paid for car rental and additionally for insurance, and when I came to pick it up 10 minutes before that I found out that their office is only open until 22:00, and I still had to buy additional insurance for 110 €, because they do not recognize “Rental.cars” insurance and do not return the car?! So, thanks to the employee for at least providing good service at 22:15 and since I had nowhere to go, he persuaded me to buy their insurance :) It is still unclear what will happen, because I received the car with a scratched passenger door and both mirrors, of course, having practice, I filmed the condition of the car when I picked it up. And they also reserve 103 € for fuel, which they return within 30 days if you leave the car with a full tank. I returned it with a full tank and in the same condition as when I received it, so we'll see how the deposit goes?!

Al nostro arrivo, abbiamo riscontrato che le navette non trasportavano i clienti verso l’area di ritiro delle auto a noleggio, ma davano invece la priorità esclusivamente a coloro che avevano le auto parcheggiate. Non ci è stata fornita alcuna spiegazione in merito a questa scelta e il personale si è dimostrato estremamente scortese e poco professionale, trattandoci con modi bruschi e maleducati. Inoltre, desidero segnalare che la guida dell’autista è stata aggressiva e per nulla sicura, causando disagio e preoccupazione tra i passeggeri. Ritengo che un tale comportamento sia inaccettabile e non conforme agli standard di qualità che ci si aspetta da un servizio aeroportuale.

Mateusz Rusiniak

The Android auto was not working! It seems the USB port was intentionally removed! First of all transportation from airport to the rental company is super rude. The people are literally screaming on you. The rental proces was good bud the quality of the car was poor. I need to care about the pressure in tyres and one light was not working.

Michał

Avoid this agency due to deceptive vehicle swaps and predatory fees. I booked a Jeep Renegade but was forced into an EVO 5, which is an objective downgrade with no Euro NCAP safety rating and half the market value of the Jeep. To make matters worse, they first refused my valid Revolut credit card, and then they forced an ultimatum: buy their expensive insurance or block a massive €1,300 deposit, ignoring my already bought extra Booking.com coverage. This unusually high hold cost me significant exchange fees (weekend + FX rates) on top of the rental price. You will end up paying extra for a much worse, potentially unsafe car. 2 stars and not 1 because shuttle bus driver was on time and the driver is a nice guy.

Terribile. Andato due volte in due giorni e con pretesti e regole assurde non mi hanno consegnato l'auto da me prenotata. 250 euro persi e 4h della mia vita. Per inciso, affitto auto continuamente per lavoro, nessun 'altra compagnia è così pessima. MAI PIÙ

PESSIMO SERVIZIO Purtroppo la mia esperienza con Record Go Mobility di Orio al Serio è stata negativa. Ho restituito l’auto noleggiata ieri mattina e, per mia distrazione, ho dimenticato uno zaino a bordo contenente un cellulare e alcuni powerbank. Me ne sono accorto poco dopo e ho contattato più volte l’ufficio, ma nonostante le mie segnalazioni lo zaino non è mai stato ritrovato a distanza di poche ore. Mi aspettavo maggiore attenzione e trasparenza nella gestione degli oggetti smarriti. In riferimento alla risposta ricevuta a questa recensione aggiungo questa modifica per evidenziare che nessuna procedura è descritta nel sito,

Pessima. Dopo io terzo noleggio in pochi giorni, trovo ancora l'auto sporca ma questo é niente. Prenoto sull'app e nonostante il pagamento, le carte in ordine, non mi viene consegnata l'auto perché non avevo un documento che attestarsi la reale residenza. Come se l'indirizzo sulla carta di identità, utenze domestiche e altri documenti, non fossero esplicativi. Non sono arrivato in aereo, ma accompagnato. Questo é bastato per crearmi enorme disagio.

LADRI Esperienza molto deludente con Record Go – addebito carburante ingiustificato dopo 9 mesi. Ho noleggiato un’auto con Record Go a gennaio 2025, l’ho restituita con il pieno come richiesto ( faccio 4/5 viaggi all anno e prendo diverse compagnie ed è di prassi comportarmi diligentemente ) ma oggi, ottobre 2025, a distanza di tutto questo tempo, mi è arrivato un addebito di circa 48 euro. Scrivo e mail al servizio clienti chiedendo spiegazioni perché ho avuto una trattenuta dal MIO CONTO CORRENTE senza NESSUN avviso e mi rispondono che “secondo i loro dati” il veicolo necessitava di rifornimento. Ci segnalano che per “pieno rifornimento” significa che ( come viene scritto nel contratto tutto in inglese di 23 pagine ) è necessario presentare una ricevuta rilasciata da una stazione di servizio situata a una distanza massima di 10km dall ufficio. Ovviamente nessuno mi ha mai informato di questa clausola al momento del noleggio nella mia lingua E soprattutto, quello che ci hanno controllato la macchina non ci hanno chiesto nulla??!!! Pertanto ..Penale per mancato rifornimento €30 + 1/8 del serbatoio ! È una scusa perfetta per addebitare costi extra anche a chi ha rispettato le regole. POCO TRASPARENTI !!!! Attenzione a queste clausole nascoste: consiglio a chiunque stia valutando di noleggiare con Record Go, DI STARE MOLTO ATTENTI , rischiate addebiti successivi difficili da contestare. Personalmente, non mi rivolgerò più a questa compagnia. LADRI.

Pessimo servizio , sono arrivato in aereoporto a bergamo la sera del giovedi mi sono recato all pulmino per andare alla sede e cerano piu di 20 persone aspettando , in piu l'autista aveva una lista di persone e mi ha detto che la priorita e per i clienti del parcheggio non quelli del renting ....alle 22.00 la sede chiude e non aspetta nessuno cosi ho dovuto prendere un taxi e farmi accompanare alla sede . al momento della consegna della macchina se si puo chiare cosi perche era abbastanza sporca e la portiera faceva fatica a chiudersi ....mi ha confessato che e un problema comune il transfer aereoporto / sede . Dovete cambiare e un grave problema questo .....

Ho noleggiato un’auto con questa compagnia per tre giorni ed è stata un’esperienza molto deludente. L’auto era completamente inadeguata: niente GPS (che dovrebbe essere standard su una macchina a noleggio), la radio si interrompeva ogni due minuti e, cosa ancora più grave, si sono accese sia la spia del motore per mancanza di olio sia la spia della pressione dei pneumatici. Un meccanico ha confermato che l’olio era al minimo e ho dovuto comprarlo e aggiungerlo personalmente per evitare di danneggiare il motore. La compagnia ha accettato solo di rimborsarmi la spesa dell’olio, senza nemmeno scusarsi. Inoltre, la comunicazione è stata molto difficile: il loro inglese era appena comprensibile, cosa inaccettabile in questo settore. Senza spiegazioni chiare delle regole e delle clausole, i clienti rischiano facilmente di incorrere in penali. Servizio poco professionale e per nulla sicuro. Non consiglio assolutamente questa compagnia. Edit 20/09: ancora nessuna risposta dal servizio cliente, gli addetti della filiale si rifiutano di essere in qualche modo utili, una vergogna

Scandaloso. Mi hanno consegnato una macchina con paraurti vistosamente rovinato da entrambi i lati (i soldi io li ho dati vistosamente buoni). Ho chiesto di sostituirla con una più dignitosa ma mi è stato detto di fare l’upgrade (quindi pagando di più) oppure di sostituirla con una messa ancora peggio. Auto rumorosissima (non credo sia normale) già dai 50km/h in su. Da notare che ho pagato 199€ per l’estensione dell’assicurazione. Dopo tantissimi noleggi con altre compagnie, questo direi che è di gran lunga la peggiore. È una DR, Targa veicolo: GN221ZD. Fare attenzione se per caso dovesse capitarvi, fatevela cambiare!!! Dopo la vostra risposta, devo dire che effettivamente ho contattato il vostro centro di assistenza, più scandaloso della macchina stessa. Mi hanno detto di prendere un taxi per andare a Bergamo (200km da casa mia) per ritirare una fantomatica auto in sostituzione, auto che avevo già richiesto al momento del ritiro ma che mi è stata negata dal vostro efficiente e rapido centro di assistenza, quindi, la prossima volta, prima di scrivere cazzate, assicuratevi di riportare informazioni reali!!! A MAI PIÙ

Per carità state alla Larga. Auto prive di catene. Dopo check in bisogna rientrare per farsele dare. Servizio lentissimo. Solo attenzione a insistere con copertura assicurativa loro.

Terribile compagnia, non la raccomando! Ho prenotato apposta un’auto più costosa, ma quando sono arrivato per ritirarla, me ne hanno data un’altra molto più economica dicendo che era della stessa categoria. La differenza di prezzo tra l’auto che avevo prenotato e quella che mi hanno dato era di 70 euro! Eppure mi hanno mentito dicendo che costavano uguale! L’auto era una vera schifezza rispetto a quella che avevo riservato. Peccato non aver letto le recensioni prima — a quanto pare, per loro è una cosa normale. Terrible company, I do not recommend it! I specifically booked a more expensive car, but when I arrived to pick it up, they gave me a different one that was much cheaper and told me it was the same class. The price difference between the car I booked and the one they gave me was €70! Yet they lied to me, saying they cost the same! The car was absolute garbage compared to the one I originally reserved. It’s a pity I didn’t read the reviews beforehand — turns out this kind of behavior is normal for them.

Mykola Nykolaichuk

The car was handed over with 5–7 existing damages, all of which I documented with photos and video before leaving the parking lot. After returning the car, I was charged €720 for the same pre-existing damages. Despite providing photos with clear metadata (date, time, and location), the company refused to accept them, claiming the damages were not listed in their report. This is a clear case of shifting responsibility onto the customer. Additionally, the car was extremely dirty and had a strong cigarette smell inside. Record Go acts dishonestly, looks for reasons to charge customers after return, and shows zero customer care. I do not recommend this company — you risk losing time, money, and peace of mind for damage you did not cause.

Iris Van den Brande

Review for Record Go Mobility – Bergamo Airport Our recent experience returning a rental car at Record Go Mobility in Bergamo Airport was disappointing. When we tried to refill the fuel tank before returning the car, we couldn’t find a way to open the fuel door. There was no user guide or manual in the car, and despite searching thoroughly—including online—we couldn’t locate the release mechanism. When we arrived to return the car, we explained the situation to the staff. The employee who came to inspect the vehicle also struggled to find how to open the fuel door and eventually had to call a colleague for assistance. It turned out the release lever was hidden underneath the front seat—an unusual and non-intuitive place. Despite this, we were charged €24 for refuelling, even though we had fully intended to fill the tank ourselves. The staff member at the desk was quite impersonal and uninterested in hearing our explanation. The lack of clear guidance in the car and the unwillingness to show any flexibility left a negative impression. A more understanding approach from the staff would have made a big difference. A simple acknowledgment of the situation, a brief apology for the inconvenience, or even a partial refund as a gesture of goodwill would have shown empathy and professionalism. Clearer communication and a willingness to listen would have turned an unfortunate situation into a positive customer experience. It’s unfortunate, as the rest of the rental process was straightforward, but this experience at return time has made us hesitant to rent from Record Go again in the future.

Igor Yanevskyy

The worst car rental company Our driving license was always accepted and even before in this same company it was accepted This time in the evening they refused to accept it and left us with no choice We had to cancel the booking and pay again with full insurance No respect for the customer no help only tricks and forcing extra payments This company ruined our holiday Stay away we will never use them again It is very hard to find or contact this company They almost never answer the phone When you finally reach someone they don’t really help And when people write bad reviews they just try to defend themselves saying they are always available But that is not true at all

Luke Allan

Truly awful company if I could give a zero star I would. Got off the plane and followed the vauge instructions to the pickup point. Then waited for 45 minutes in the pouring rain trying to get on a shuttle bus and being told we couldn't because we weren't on the list of names and we were not the only ones with this problem. Booking .com were deeply unhelpful with this and the bus drivers were rude and vile with one getting in my face and being super aggressive. After eventually forcing ourselves onto a bus me and my partner arrived at 10.10pm to be told Record go was shut! . We missed our hire car because they wouldn't let us on a shuttle bus. We were left out of pocket and with no hire car for our trip and it cost us 100 euros to then get from them to our hotel in a taxi. After nearly completely ruining our holiday ,for the rest of our trip we used public transport and taxis that were very expensive. We have not even received a apology or couldn't get hold of anyone from Record go to speak to. They never bothered to even contact myself. The worse companys I have ever dealt with.