李海龙

This may be the most rubbish Starbucks I've ever seen. There are few customers and it's so slow.

Cam Simmons

If you want to wait for more than an hour to get your drink come here. Mobile orders are never made pretty much. I waited 30 minutes after I was suppose to get my drink and I asked and they said it would be another 20 minutes. Finally just refunded it and left. Don’t go here.

JM & Eric Llorey

I’d actually recommend going to a Starbucks inside Vons over this location. Because I placed an order through mobile it goes to the end of the queue so I waited an hour for 3 drinks, meanwhile I could watch people place an order inside the store, collect their drinks, and leave. Meanwhile, you can tell this is a common occurrence because they have an employee dedicated to telling people that they no idea how they fill orders and that it’s going to be a long wait.

Jeniffer Cruz

I went last Saturday, and when I went to pay, I gave them a $50 bill, and the cashier didn't give me my change back. I asked for it, and she called the manager, and they said they didn't have any $50 bills, so they didn't give me my full change back, only $20. I asked them to check their security cameras, and they said they didn't have any. In conclusion, terrible service and they're thieves.

A

I asked for cold foam but she gave me whipped cream instead, I went through the drive through and had to go inside to ask them to fix it, but they just gave me whipped cream again so I don’t go here anymore. One of the girls is really petty and just laughed at me when I asked her to fix it. I suggest to just go to the Starbucks in Vons! They’re way more professional.

Elyxia Ryan-Hodges

Everytime I come in here I see a fully staffed floor. It’s painful to watch this store run. Y’all pull your stickers early, stick them to the mastrenas and make the easier drinks instead of making them in order. I’ve stood in that lobby for 25+ minutes. And the drive thru isn’t an excuse when you have 8 people working. Super disorganized here. Go to the vons across the parking lot.

Zachariah Fitzwater

We placed an order and after 50 minutes there was still 20 people ahead. We had to cancel our order. Fire your management team. Shut off the uber eats and door dash ordering so you can handle the insane wait you have of clients in the room. I should call the fire Marshall and report you for 36 fire hazards. You overfilled my coffee which spilled everywhere. You have zero napkins to clean it up with. Your restrooms have key pad doors (which I’m assuming is to deter the 1 homeless person in Big Bear) and also have no paper towels in them because you use hand dryers. Learn how to handle volume. I started recruiting people inside by informing them that there’s a Starbucks in Vons across the parking lot with 3 people in line.

Sean Lo

I need to wait almost 30 minutes every time, even prepaid with the app. I am not coming back. Even with 10 people on the shift, they cannot keep up with the work. They should stop putting "yem" " enjoy" "have a nice day" or other stupid words on the cups! Focus on working faster!

John Callaio

Waited 20 min for a back hot coffee and a matcha latte that I ordered through the app. They priority the drive through over app and walk ins and it’s quite ridiculous.

Julie steffey

Literally the worst Starbucks on the planet. Went through the drive through on my street legal motorcycle which is allowed with the company (checked online) and a chick lost her mind and was yelling at me that motorcycles aren’t allowed. I can’t believe you let your employees talk to customers like that. You always mess up orders and make terrible drinks compared to other locations. Maybe you need to reevaluate how you talk to customers because you’re being super lame to people.

Rose Dara

Staff is nice but this place is a NIGHTMARE. Dowhat I should’ve done and wait till 7 AM to go to one of the amazing local coffee shops instead of supporting corporate America. I let my caffeine addiction get in the way 😂😂

lupita tannatt

This location needs a new manager! 5 staff were present and no one bothered to take orders at the counter. Ordered one drink and it was prepared wrong. Trash can overflowing, trash on the floor and either mud or other matter on floor.

Skye Buller

Ordered a venti for a reason. Came back with this. A quarter of the drink is missing this is pretty much a grande. For $6 this is completely unacceptable and if it didn't already close I'd take this back and have them refill at least or full refund.