Burger King
Burger · Boerne
Sobre Burger King
En Burger King Boerne, te damos la bienvenida a un espacio donde disfrutar de nuestras clásicas hamburguesas a la parrilla, patatas fritas crujientes y deliciosos batidos es siempre una buena idea. Con un ambiente acogedor y un servicio rápido, somos el lugar perfecto para una comida informal y sabr...
En Burger King Boerne, te damos la bienvenida a un espacio donde disfrutar de nuestras clásicas hamburguesas a la parrilla, patatas fritas crujientes y deliciosos batidos es siempre una buena idea. Con un ambiente acogedor y un servicio rápido, somos el lugar perfecto para una comida informal y sabrosa. ¡Ven a descubrir por qué llevamos décadas siendo un clásico!
O que dizem os clientes de Burger King
This Burger King location receives mixed reviews. Many customers praise the friendly staff, clean environment, and fast service, with Brandy being a standout employee. However, others report slow service, incorrect orders, and rude staff, particularly in the drive-thru.
Pratos populares
Ideal para
Tip: Visit during kids' activity night on Thursdays for free ice cream and entertainment, but be prepared for a potentially busy dining room.
Services
O que ver nas proximidades
Dados de Wikidata
Explore os arredores de Burger King
Burger King está localizado em Boerne, rodeado de locais de interesse cultural e histórico. Aqui estão alguns dos pontos mais notáveis nas proximidades.
Património Histórico
- James House (A 441m) — historic place in Boerne, Kendall County, Texas Monumento histórico grabado de Texas
- Saint Peter's Catholic Church (A 731m) — historic place in Boerne, Kendall County, Texas Monumento histórico grabado de Texas
- Weyrich Building (A 753m) — historic place in Boerne, Kendall County, Texas Monumento histórico grabado de Texas
- Temporary Headquarters of Gen. Robert E. Lee (A 933m) — historic place in Boerne, Kendall County, Texas Monumento histórico grabado de Texas
Dados de Wikidata
Perguntas frequentes sobre Burger King
Avaliações de Burger King Boerne
Always hot fresh food custom made off the app. Delicious and fast. Employees are great at drive thru. Great deals on the app, with bonus offers and free food.
Did some work here for a few days. We decided to have lunch there as well and just a few days before, I had the Whopper meal at the burger King on marbach but that burger was NASTY, old, cold and I could tell the party had been sitting for God knows how long! On the other hand, this burger king in Boerne was AMAZING! The Whopper was fresh and tasty, fries were fresh. The staff was amazingly friendly and and took pride in everything they did. I just might have to drive to Boerne to get burger king the way it USED to be. I had lost faith in burger king because it's just not the way it used to be. The only reason I ate here was because I was working here and this particular location changed how I feel about burger king...
Me and my boyfriend were traveling back home from work and stopped at this Burger King. (2 minutes to closing) and the manager freshly cooked our meals and the fries were on point! 👍 Thumbs up on customer service!
The staff was not the most polite, but was direct and knowlageable and no mistakes were made. I appreciate the meal also looking very close to the pictures advertised as well. Didn't think that kind of thing happened.
My go to spot for quick lunch. $1 rodeo burger with extra bbq sauce and add pickles. Usually get 2 and great lunch. Often will get an ice cream cone as well for $1. Great soft ice cream and once in awhile get a nice large amount of ice cream. Lunch and dessert for $3 which is hard to beat.
It was Awesome' Very friendly and extremely helpful Cashier Best service always from April Barefoot, got my food just as I ordered if specially made changed the bread to no sesame bread. That you for such wonderful service.
I go in there weekly with my grandchildren service is great we never have to wait too long for our food. Play area is clean and safe recommend this place to everyone. The staff is great
My first time being at the Boerne location. I haven't been to BK in a looonng time despite living a half mile from one. Just not good food...until I went to boerne and pulled into this one out of convenience before heading back to SA. I ordered a 10 pc spicy nugget and spicy chicken sandwich. Both were really good, not all greasy, no weirdness when taking a bite, and a very pleasant surprise.
Friendly, fast, and delicious char- broiled food. I've loved everything that I have tried at Burger King.... even the $1.00 tacos! Clean wide open spaces for wheelchairs.
So they made a mistake on the order, but they were very kind and fixed it without any questions or hesitation, and made it right, so I super appreciate the understanding. The night shift tonight was very great.
A really great Burger King! The food is always hot and fresh and the staff is always helpful and very nice! They have a large play ground room with plenty of tables and a door that closes to it. Most people that bring their kids sit out there. They have TV's up that usually have sports games on them. I've always had a good experience eating here. The food is good, it comes out freshly prepared and with quality ingredients on it, crisp lettuce and nice tomatoes. The one time I had a wrong item in my order, they fixed it quickly and happily. The employees taking my order have always been very nice and well trained.
JC and the staff were so kind - helping us with a “curbside” order while our vehicle was getting fixed (unexpectedly) next door. I cannot thank them enough for helping me - the kids fed and happy as we wait for a couple hours!!
I don't like BK as a rule. Most locations are in odd areas and feel "skuzzy", while the ingredients taste like they've sat out a while. The Boerne location is exceptional. Clean, fast, fresh, friendly... Amazing. The food is on point, drinks are delightful and the options with their new fountain machine are limitless. There is usually a line but that is because this place is THAT GOOD and everyone knows it.
First, the burgers have a great taste, as do the fries! Secondly, the staff is attentive and stay busy. Thirdly, the location is clean and well maintained. I noticed the young man Casey, Cleaning the tables. Good job!
You get 5 stars tonight. Not for having the only indoor playground in Boerne (I have 3 young boys). Not even for having delicious burgers (It was not the burger I ordered but it was awesome and I ate anyway). Why did I eat it and not complain you ask? Because it came out fast and the service was superb. Specifically, a man name Johnny was most helpful and through his smile and actions motivated me to write this review. Good job guys!
My favorite Burger King, has always been great till this visit. There were only 4 people wking evening dinner shift and cashier/front counter person was either new or I'll equipped to handle the job. Got my order wrong and was befumbled by how to fix it. She very quietly called out another order number, which the person didn't hear and their food sat on counter for 15 min till he came up and was looking, I asked him his number and yep that was it. The Manager was running drive thrue which was very busy.
This is by far the cleanest fast food establishment I have ever been to. The food was great, but the most impressive aspect was the staff! They were so friendly and professional. I was pleased that they were very welcoming and checked on my husband and I as we ate and offered to get us refills.
I ordered late and requested an item that had limited availability. The manager went above and beyond to make my experience better. Thank you so much! I appreciate you!
Very friendly staff, an immaculately clean resteraunt, friendly staff and you can get a Whopper at 7 am. What's not to like? Highly recommended!
It has been my personal experience that this is the only chain burger place in Boerne worth going to. Both Sonic and Wendy’s have given me either cold food, burnt food, or messed up my order and not even flinched when I complain about it which I have found out is a poor attitude that goes all the way to the top in the Sonic corporation after speaking to their area manager. This Burger King has always given me hot food that hasnt been under a heat lamp forever, never messed up my order,and even made me a burger that had just went off their menu. I appreciate the crew and whomever is running this location.👍🏻
This is the best Burger King in Texas. Stephen was very helpful. I recommend this place.
Shout out to the employee who did the “Good Burger” reference! She made my day and the burger was amazing!
Went to enjoy some dinner with the wife and kids Thursday night. I had no idea this place does a kids activity night with free ice cream! The staff was very friendly and the service was lightning fast even with all the kids and parents in the dining room. My kids got to make some great chew toys for the dogs and really enjoyed the playroom. 5 out of 5 stars Burger King in Boerne.
Clean friendly environment. Food was fresh. Not much else to say its burger king. But much better than the new braunfels location.
I dont ever use this platform for reviews. I rarely even get online. But i love bk and have been eating at this location for the last few months. And every time I come in they are always friendly. Brandy always makes me smile and brightens my day. There GM seems to have a great work ethic and runs a tight clean business from what I could tell. Food is usually good and very quick. They take pride in what they door here. I will be returning again. And again so long as this crew stays running the store. Thank you
Great place to grab a quick bite. All the traditional fast food items you can stand. The staff are always helpful and friendly. Facilities are maintained clean and orderly.
Burger king is good. I would say they could be a little more consistent. Ive been ordering the original chicken sandwhich for like 20 years but today it was over done and my fries were cold. But my dad was happy with his burger. So honestly if they could keep it together i would give them a 5 over all. Anyway...love that chicken sandwhich with fries on the sandwhich and ketchup...mmmm
Quick stop during out road trip. Wait wasn’t bad at all, but they did forget a drink and fries. Went inside to correct our order and it wasn’t a problem and they apologized for the inconvenience it caused. If we are ever back and want a quick burger we might stop again.
Even when they're super short-handed & need to close the main part, they still have the drive-thru open & do the best they can with a good attitude. We get the Impossible Whopper Meals & their sweet tea isn't syrupy but just right.
They FINALLY are catching up to where they used to be, but it took them nearly 2 years. I had to quit going thru the drive thru as they were not either trained or put half order in there or not put the right stuff in there and waiting 45 min. With only 5 or 6 cars ahead?!?. They shouldn't have even tried then.. but went about two weeks ago and was pleased that they new what they were doing and got it right and a smile to boot. Fast and courteous.
Seems they have a new manager or under new management. I did the drive thru and the manager a young man was very polite. This is the first time I have been to this location and have not been "parked" or asked to pull forward. This was at 6:30 pm on a Friday so they were pretty busy. Overall the food is burger King. Not much to say about it but the service and experience was greatly improved from my last several visits
I was hungry because I hadn't eaten at all yet that day. It was already around noon, and we were in a hurry to get on the road, so I just ate it as fast as I could in our car. It did the job, but wasn't anything to write home about. Fast food is just WAY too overpriced these days. Especially considering how little nutritional value it contains.
The staff is not friendly. While at the window to pay and get my food, the only thing that was said to me was "take your card". No 'how are you?', 'thank you' or 'have a nice day'. I said my please and thank you's like I always do and didn't get so much as a smile. Not a huge deal but I really don't want to go back there to those rude people.
Burger King breakfast is the only thing I eat at a Burger King. Their sausage and cheese croissants are very good. Hash browns are ok. Drive thru service is mediocre. This location is a little difficult to get in and out of depending on the direction you are traveling.
Usually they do better than yesterday. Jr Whopper. Cheese wasn't melted at all and no extra pickles as requested. LOTS of lettuce. Looked like new people.
Can't believe they burnt the hamburger bun and then served it. Lady working the window definitely didn't want to be there. She shut the window while I was asking for a receipt.
My wife and I came here hoping to have a wow fast food experience, but unfortunately the food that my wife ordered (chicken fries) came out overcooked and dry. The food was super salty and quite plain. Better luck next time.
Every time I come to get burgers they're usually cold. Otherwise staffs good, shakes are great, but the cold burgers can be a mood kill sometimes, but it's nice to come to to hangout and have a relaxing meal since it's never been particularly busy, probably because more people use the drive thru
Hit or miss depending on time of day and who's working. Sometimes it's fast and accurate, other times it seems like all of the employees are so high that the drive-thru intercom has to be routed through Houston. Most of the time they miss special instructions (like extra pickles or no lettuce) but at least in my case those are just a preference and not something critical.
Used drive through. Gave No napkins. No salt and pepper or utensils. Didn't ask or provide catsup. Fries were soft and unsalted, but the burger with cheese and jalapenos was GREAT.
My family and I (3 total) were traveling from STx and decided to stop by for breakfast. We opted to dine in and were not acknowledged whatsoever when we patiently stood in front of the cashier. It took approximately five minutes before we were acknowledged for our order despite being the only second set of customers dining in. As a current food service employee, a simple ‘we’ll be right with you’ would have worked.
Warm nuggets, wrong sauce, warm chicken fries. Room temp OLD cheese sticks. Only fresh item was fish sandwich. Called 3x on way back to work, nobody awnsered. I have NO issue waiting a few minutes for fresh food. I also shouldn't have to ask for "fresh food". Check your food at drive thru, once you leave theres no resolving issue unless you wait in the long drive thru line again.
Very disappointing...food was not that good although no one else in the place. I took 3 kids to play inside at playplace but was told the "cleaning company" needed to come and it hadn't been open in a long time!! Then, I asked if they do a military discount and was told the food is already discounted...??? I think they hope to go to work and do the minimum to go home. Sad state...needs corporate to come help.
Can someone please explain the reasoning behind offering Icees when the Icee machine is always broken?!?!! They took every good item they had off the menu, like the original chicken tenders and cheesy tots. I have no reason to go back now and their customer service really sucks.
Must have been a new crew. Ordered 3 whoppers with cheese and fries and one whopper no cheese and value onion rings. Paid the charge. Got to pick up window and gal gave us a bag with 1 burger. Told her that wasn't ours and repeated order, she said oh I must have given yours to another car, and I forgot to charge you for fries, we paid her and waited for order. Finally got it and drove off to find we only had 3 burgers. And they were cold. Step it up folks.
Normally a great place to grab a quick bite, today not so great, asked for a meal, fries drink and sandwich, she gives me the amount, I thought it was kind of low for the meal but thought maybe they are running a special. Then she says repeats my order after I paid, she didnt get the fries and drink, just the sandwich, I let her know I had wanted the meal, instead of correcting my order, she hands me a small cup, says I'll get you some fries. I never got fries, I told her I had no problem fixing the order and paying for it, she said dont worry, I'll get you fries and there is your drink.
Manager wasn't friendly, she was rolling her eyes while working. We asked for well done fries. When we went back to ask the manager April said she wouldn't get it right. The cashier tried to help she was nice.
This store has watered down soft drinks.
Ordered a double meat cheese burger in the drive through. Ten miles later after getting home, opened the sandwich and only had one meat patty. Didn't bother to call because I didn't need any more frustration.
Fast food that isn't fast. Took almost 30 minutes for 3 Whopper Combos (their staple product offering). Top speed it off with attitude when I asked about our order. Plus, the food was all cold. I stood at the counter for a long time and saw that our burgers and fries were in the window the whole time. Very sad experience.
Terrible service, supposedly open until 2am, but ignored us after the initial drive through greeting. Repeatedly asked, “hello?” Got no response. Way to willfully ignore the customer.
Waited in line. More like stuck in line for 40 min. Person that finally took my order was rude. I'm still sitting in the parking lot waiting for my food. If they would have told me I still had to wait after I paid I would have just left.
They mess up the order everytime i go. Also charging .27 for ranch is lame.
They aren't ready for inside dining. We stood at the counter 5 minutes and no one even said hello much less took our order. We left and won't go back.
At the drive thru right now. Not only was the lady taking our order extremely rude and bothered to take our order, these people took 30 minutes to get anyone's food out. We would have left if we could have reversed. So rude and very dissappointing.
I was in the drive thru and placed my order. The employee on the other end (come to find it was the assistant manager, Amanda or something) was extremely rude to me. I couldn't believe how she was speaking to me. Not only did it take me by surprise -especially being in a good mood - but it was uncalled for and disgusted me. Come to find that she was removed from handing food over to me because she was 'irate' according to the other employees (after I asked to whom I had ordered from). They stated that she was in a bad mood in attempt to defend her, but I have worked customer service AND in the restaurant business for many years and have NEVER encountered a need to speak with anyone the way she did with me. Personal issues need to remain personal and NOT professional. I tried multiple times to contact the Head Manager (Xavier) and could not get a hold of him, the phone just kept ringing and ringing. I will be reporting this particular store to corporate.
We waited so long for our food, only thing that was fresh were the fries. Chicken sandwich looked and tasted old. Also the hamburger we got was so soggy due to, too much condiments. Burger King you are really slacking these days.
Worst burger king ever slow as hell if i can give zero stars i will very rude and disrespectful people working here will never see me again go through drive thru wait 30 minutes to order food and to get it with no cars in front of us or behind us. When we get the food fries is cold
DO NOT go to this location! It took 28 mins to get a breakfast combo with only 4 customers! Needs better management
Person taking our order was rude, and I will not be going back. The state of customer service is abysmal and really should train employees better.
No joke, 12 times in a row over two months, they have said they are out of the Ch'King... Every single time Update, waited in line over 30 minutes, takes too long to take orders from drive thru, causes a backup because they don't know what the next people are ordering and can't plan/prep in advance. They are pretty much taking one/two orders at a time, making them completely, then having the next cars come to take the order. This is not how fast food works, fix your system.
I would give it a zero but I can't. I understand it's franchised however corporate really needs to step in. Ive pulled up to this location during normal business hours and it's been closed, I've pulled up and they say they're not accepting orders because the fryer wasn't working, I've pulled up and they said there were system technical issues but in reality there was just one employee and he didn't want to work. I would have been ok if he explained it may take me a minute because I'm alone. I would have tipped him even, but just shutting down the restaurant when it doesn't get that busy anyways. When I've actually received service it was never busy, there's never a line and I've never seen more than 3 cars an hour when I've sat waiting for their "system issues" to be resolved. This is very obviously owned by a wealthy person in the boerne/fair oaks region who does not need the profits but it's ridiculous to have a business and not run it correctly
This store is awful. The staff is lazy and does not want to take anyones orders. I went to this location three times this month and the person in the drive thru pretended to talk in a woman’s voice then pretended he could not use my coupon and said he couldn’t take the order so I drove away. I went back the next day and used the coupon no problem. I went there today to order some food and again another problem. The guy in the drive thu this time makes all the excuses possible to not take my order. He says it’s 20 minutes per car so I said that’s fine. I asked him to take my order and he flat out said no. I will be calling the corporate office this time. This laziness is unacceptable.
Came in on 7/11/23. The female manager refused to give me a refill because I was next door for 30mn after I had eaten. She said the owners won't let her. Not coming back.
this place sucks. i had doordashed my food from here and ordered a coke and received a WATER. I have drove by a couple times later at night and there lights are always off before closing hours. tonight i tried ordering food and was told the system was malfunctioning. i’m sure that was not the case and they just didn’t want to take my order before closing. don’t come here, it is not worth the hassle.
Absolutely the worst Burger King in the entire country. The owner of this location has had an entire year of being closed, because of the pandemic. One would think hey, by now I can go thru the drive through and my food will be good, everything I ordered wíll be in the bag, the milkshake machine works, they take credit cards and debit cards and cash, and thier will be friendly employees. Once again I go to the drive-thru today and the rude associate on the microphone says, sorry we're only taking cash and there are no milk shakes today and no chicken. So I drove all the way here from my house for nothing!. Also update your hours on Google and take yourself off a doordash. This is the worst location ever. Avoid this Burger King and go to San Antonio.
Came through around 11:30 AM. Ordered a #2 large with a fruit punch and 2 tacos. Didn't receive the tacos and their fries were stale. As long as it took to get orders out, you think the accuracy would be good. I don't mind waiting for freshness and accuracy. Miss this Kurger Bing if you can.
Oh man, this place was bad. The Impossible burger was really really bad. We witnessed a drug deal go down and all the employees looked as bad as the food made me feel. Look, I understand the food is a reflection of the company, not merely a single location. But after this experience I’d prefer wrestling Magic Johnson in a pit of barbed wire before I eat Burger King again.
Went through the drive thru today at 11:00a.m. today. Ordered a original chicken meal and a cheeseburger and fries. The buns were so hard we had to discard them. Fast food or not it should at least be edible.
Management, Steven & Charles, are very unprofessional, rude and inconsiderate. Food is always cold. Slow. Waste of time. Better options available.
Waited in like for 45 min. All we ordered was a chicken salad and 4 orders of chicken nuggets!!!!!! Salad was not good chicken was cold and smelly. While we sat there waiting there were two employees just standing outside smoking cigarettes and chatting while there was a line of cars in the drive thru. Very disappointed....
2 reviews in one. Came 2 weeks ago and they got our order wrong. Today went and waited in drive thru for 61 minutes, only for them to get my order wrong. Went inside to get it fixed and took two trys to get the correct burger made and cook was completely rude to front guy.
How can I give a positive review when they STILL DON’T have their dining room open? I just want to go somewhere besides McDonald where I can eat inside and relax instead of my car!
Table was sticky. Not cleaned. Spent 10 minutes with no acknowledgment. When I asked if we could get someone to help us we were informs that they were too busy at the moment. We waited another 5 minutes. We then placed a very small order...Chicken Jr plain and Hershey's Pie. We waited 25 minutes. There were at least 5 employees. This level of service is not appreciated. On top of that there are no condiments no forks or spoons. Customers kept coming up including myself to ask.
Service/atmosphere was negative but food I gave more stars because of them having the impossible burger option. I drove through the evening of 5/17/23, a little after 6pm. It was busy. They had a deal going for mix and match different styles of whopper jrs, 2 for $5 (highlighted in multiple locations). I wanted 3 but asked for 4 whopper Jr's because of the deal. Their screen wasn't working so I couldn't check my order until given the receipt and they refused to fix it. They said because I asked for 4 and didn't say 2 "duo" deals they charged full price. I told them I order 8 burgers at McDonald's all the time and they're capable of entering it in pairs when they're on sale. The manager said it's the exact same product but that company policy is to ring it up exactly how I say it and I said 4. He said they don't have to save customers money. Congrats, you saved about $2.50 and lost a customer. That order came to $57 and I usually have larger orders. I'll stick with literally any other fast food place where they don't play word games and honor their deals.
I asked for no salt on the fries there was still salt on the fries and they were cold with a few hot ones. The burger and the chicken fries I ordered was cold as well and the chicken fries were over cooked and shrunk. Will not ever eat there again.
If you want to experience Low Customer service with employees not trained to put an order in correctly. This is the spot for you. I've been here twice, and they messed my order up twice. They don't care about service. Or the customer. Not only was my order wrong, it was cold. This is possibly the worst managed and fast food whatever you'd call it!! In boerne . Please don't give your money to this establishment. You'll thank this review!@ stay away they are stealing by forgotten items like bacon and Swiss. When your order is messed up in the evening no one is there to Rectify anything. Burger King just gets away with forking your order up and stealing your money . Save yourself the problem. Which this location is a problem.
Waited in the drive thru line for 40 … yes 40 … minutes today. I get to the window and the lady doesn’t look like she knows what the heck she’s doing. It took over 5 min just for us to get our food when at the drive thru window. After she hands us our food I ask for another sweet n sour sauce and she starts telling me that I need to order and pay for it because it messes up their inventory. I’m sorry what? I just waited 40 minutes for FAST food …. And I’m surprised to be concerned about your inventory. I said “consider me waiting in your line for 40 minutes as your payment.” She said I know that’s why I’m giving it to you for free this time. Hahahaha. There will be no next time. 👋🏼
Girl working at 130am tonight kept messing with me by asking me what I wanted to order then kept making me drive around pretending like she didn’t hear me through the intercom. I drove through 3 different times. She didn’t want to make food or work 30 minutes before close. I understand that but maybe don’t pay someone for ignoring customers.
This place is literally falling off day by day. Manager at this place doesn't allow for separate orders at the window and when ordering everything together they get confused and mess up the order. The manager at this place needs sacking ASAP. It's also quite surprising how they can be allowed open. During the evening, you see the window employees on their phones prepping food. They literally dunk the cup to get ice with their bare hands after touching and using their phone. An undercover inspector needs to come by this place. Surprised no one has gotten sick.
Do not come here....leave, run, escape... absolutely avoid at all cost!!! Do not listen to the two or three star people..it's a lie. The ice machine is not working and u have to wait 5 min for them to give u more. Their sodas are out so u have to ask for some. They screwed up all our burgués and were told they don't fix orders. The ketchup was empty, I asked for zesty and I had to pay 50 cents for it. The bathroom was disgusting, the manager was a pain. I could have taken pictures but I left as soon as I could
10 minutes to get a sandwich when there is not a rush. Employee not paying attention gave my sandwich to someone else who had to bring it back to get what he ordered. So I had to wait for them to cook another sandwich. They gave me a large fries to “compensate”. Some of us don’t have all day to wait for them to actually complete an order correctly. Extra fries don’t change that. I am working today and have a limited lunch time. Figure out your friggin’ problems
We went through the drive through and the lady that took our orders 1-sounded like she just didn’t care about anything or anyone 2-when we got up to the window to get our food and pay…. She took a long time to come because according to the cleaning lady? They had a shift change and the other person didn’t show up so she went ahead and took her break so we had to wait another 10 minutes at least before she helped us 3- our onion rings were cold and I thought we’lli can hear them up when I get home 4-GUESS WHAT???? The number 8 that I ordered is NOT what I got!!!! I have pictures to show you -I have NO BACON OR SWISS AND it doesn’t look like what I have had multiple other times for same sandwich!!!!! Somebody in management PLEASE CALL ME!!!! I called their location and guess what-I GOT A RECORDING!!! Do I ask unfortunately hoping for a call back but
I’d I could score a zero I would. Very rude drive thru experience. Tried calling back to speak with manager and all that was said is he over heard the conversation and he would speak to the employee. My thoughts are the management should have taken that time to speak to the worker at that moment and made it a learning experience. In no way should a senior citizen taking a grandchild out for a lunch be treated rudely. I asked for the manager to the assistant and he said the gm will be in at the end of the week. I will be calling back. I hope they will make this right.
When I drove up to BK it was dark and it was only 8pm so I had my doubts about whether they were even open but there were cars in the drive through, so I got in line. The line did not move for 15 minutes! I have no clue why we sat for so long. The people in front of me were leaving the line but there I sat. The burger was fine, sort of. I ordered heavy onion but had to look for any at all. My soda was supposed to be NO ice and I was at the window when the guy grabbed the scoop and pushed it into the ice maker! I stopped him and he said, it's been a long day. I have no idea how long it will be before they open the dining room but maybe that guy won't be saying, it's been a long day when/if they do!
The lazy staff didn’t want to make my burger the way I wanted it I ordered a cheeseburger king jr no. , onions, tomatoes or lettuce, and no mustard I wanted Lite mayo and extra pickles.. I got a nasty very dry small cheese burnt burger and when asked for the lite mayo the lazy employee said we don’t do that yes you do because that’s how I order my child’s burger all the time . If you don’t have anything to do than be nasty to people who basically write your ( I am assuming small paycheck) then just stay home and save me the headache because your lazy and you need a course in customer service! I definitely should have read the
Took 23 minutes to get 2 small hamburgers and 2 small fries. Had to ask about the order to get it then. Employee said they were waiting on the fries. Burgers were cold and only one small fry in the bag. Absolutely my last time there.
Basically just a few customers in the diner. Maybe some traffic pn the drive thru. Ordering was slow. Getting the food took like 10min for 2 burgers. Coke was flat. Took them like 10 more minutes to replace it. No thank u or come back soon or anything. On top of everything? The actual food had no flavor. Totally bland.
We waited in line today and ordered three Wednesday Whoppers expecting them to be $3.99. When we got to the window they told us our cost was $19+. They no longer offer the program. Don't you think the drive-thru person could have told us when we ordered? Bad of them. Contacting corporate. They also do not answer their phone.
Burgers dry. Small splat of ketchup on one corner of bun. No Mayo or mustard. Lettuce limp and starting to turn brown on the edges. Meat patty not very warm. Ordered jalapeños on the burger and got none. Patty and cheese smaller than then bun. Won’t be going back.
Just HAD an awful experience with very rude staff. I order chicken nuggets and slush. Very unprofessional threw my order out the window and slammed her window. No thank you come again nothing. I’m just shocked how rude she was. i call to complain to manger and then the person on the phone got rude because i couldn’t provide the name of the staff working the window. Then started yelling. Boerne Burgar king sucks!!!
I was the third car in drive through line, waited 30 minutes to get my order.Finally got to the window, the lady read me back my order to confirm, which was correct and the same lady packed my order, which was wrong. Once I got home I was missing a chicken sandwich. I did not check the bag before I left ( my mistake). My food ( 3 chicken sandwiches, 2 lg fries and whopper) were jam packed into one bag with napkins and condiments on top and I didn’t want to have a mess in my car. I trusted it was all there. I called 3 times to be assisted with a refund but no one answered and no option for voice mail. I have a load of groceries and 3 small children who were starving so going back immediately was not an option. I assumed they were short staffed for having to wait that long but when I pay I want what I ordered. 2 chicken sandwiches for 3 kids doesn’t pan out well. I also would assume waiting that long meant fresh and hot food… well you know what they say when you assume.
Drive thru speaker was malfunctioning so we drove up to the window. And when we got to the window the employee was all attitude. I told her I was here for a mobile order as the app told me to do and she brusquely told me to drive around and park and they’ll bring me my food when they can. If I were not so hungry I would have demanded a refund. The whole place is run down looking and I’m now concerned about food handling procedure. If they are this bad at customer service. I hope the health inspector visits soon. When they finally brought my food they said they didn’t know what drinks I ordered. I repeated it and then they came back and said they were out. So I picked different drinks. What a cluster of poor performance.
Pretty disappointed, I know it’s just Burger King but sometimes my kids just want something different than every day cooking at home on the weekends. It was almost $20 and my son and I got a burger and one chicken meal, there were hardly any fries at all and the ones they did give us were so tiny tiny small , like they just ran out and didn’t want to make more, it’s 1 o’clock , it’s a rare treat that they get to eat out and this is why it’s a ripoff and just gets annoying to be disappointed, I work In The industry it doesn’t take that much ! They didn’t even ask if we wanted another size , but $20 and the small they gave us wasn’t even much. The burger wasn’t very good this time either:(
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1327 S Main St, Boerne, TX 78006
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1327 S Main St, Boerne, TX 78006
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historic place in Boerne, Kendall County, Texas
historic place in Boerne, Kendall County, Texas
historic place in Boerne, Kendall County, Texas
historic place in Boerne, Kendall County, Texas
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