Great service. The staff is very friendly and the sometimes long lines in the morning will always move quickly. This Dunkin is also a very large one, with a number of tables. Prob can seat 15-20 people.

Seems to be run almost entirely by an efficient, friendly group of mostly young women. Always a positive experience here.

The folks here are FANTASTIC! I work right around the corner in Industry City, and end popping in here regularly, and I am your average nobody, but so help me, they make me feel like a King, by remembering my order to perfection, without me even having to utter syllables, and always go out of the way to make sure I have a great experience at their location. I want everyone here to know that Thursday- Sunday, the small assortment of time that I ever spend in this Dunkin, is sometimes the best part of my day-- This is an awesome franchise, and the employees are the shining stars!! Thank you guys so much. CORPORATE-- Give these kids a raise!! They deserve it!

It's my preferred Dunkin' before they had better staff but they're really good. My order is never consistent so it makes it an adventure to see what I am going to get every day!

This has to be the best DD , always gets my coffee right!! Customer service A+

Daisy and staff are exceptional! She always provides me with great customer service... And does so with a smile on her face!🌻

The love I have for the occasional dunkin is crazy, having a drive thru is what makes this place shine in our little part of Brooklyn. If I could give it 10/10 I would

Jurgita S.

Very good breakfast and donuts of course!

+1

Fred Alluso

I ordered coffee for pick-up and arrived a few minutes earlier than anticipated. My name was on the board and the order was bagged and waiting. It wasn't too crowded at the time. The store looked spotless.

jannatul taj

I ordered a bluymuffin. It looked like the cranberry muffin so they gave me a donut with it as well since they weren’t sure if it blueberry or cranberry. Veryyy kinds. We love free food

Mr. Shillington

If you love coffee and pastries like I do, download at app to your mobile phone or get a dunkin donuts card to start enjoying the rewards. I'd be surprised at the amount of freebies you miss out on, if you're a regular customer. Oh hey, this store provide fresh products and great services 👍😜🇯🇲🇯🇲🇯🇲🇯🇲🇯🇲🇯🇲

+2

sumalena thakore

I visit this location on weekends occasionally. Very clean and they actually listen to ur order and make coffee accordingly. So far they have made coffee to my expectation. I am very picky with my coffee. They also toasted the crossint perfect. Little crisp. Love to start my weekend with the perfect coffee and breakfast. THANK YOU 😊

silentsultan

Drive thru as well as ample parking for patrons! Awrsome! Professional staff members, friendly atmosphere, casual, n laid back vibe! thanks!

+1

This is one of the smaller stores so they don't have a large selection, especially later in the day. They have a decent amount of seating and the staff is generally friendly. Be aware that there is a high school next door and when school gets out for the day the place is flooded with teenagers.

I like the coffee either hot or cold, but if you want good donuts go to Peter pan donuts in greenpoint Brooklyn they are always fresh and exciting flavors asks their bagels are the best I've had anywhere !!!

This location is spacious & well kept. Good prices on the prepackaged ice cream. Parking lot & some outside seating. Cool, clean location to stop by for a treat.

Their coffee always good they make it just the way you want it no complains on that, the food order also on point but their customer service can use some training on being pleasant or ateast appeared to be friendly. They all seem very serious and to their self, also they can try to clean up the chairs and tables.

While this location doesn't participate in a lot of the deals that DD Corporate publishes, I can't fault their employees for that. Drinks are usually good, and the staff 4 our of 5 times is very nice. I've been to far worse Dunkin locations. Recommended.

Got a Big & Toasted and a Pink Velvet macchiato. The young lady that took my order was nice. Seems like she was working by herself so my wait was long. My items were delicious tho.

I have to say this was a great experience. I had an issue with my card in the drive thru and I didn't want to hold up the line so I asked to pay inside. The server obliged and as i was pulling around i noticed i didn't have the other card with me. Lucky for me my husband didn't work too far away so i was able to go grab his card and pay for the order. Even though i felt like i took forever and looked like i was ordering and not paying. The servers were still kind and patient with me. I respect good customer service especially in my situation. The only reason I didn't give 5 stars was because I ordered 2 glazed donuts and they weren't in the bag.

I went into the store for a smoothie. The store was spacious with a moderate seating area. It was midday on a Saturday, so the line was short. I was able to place my order quickly and it was prepared in less than 10 minutes. The clerk was pleasant and efficient. My only area for improvement would be that the restroom needs to be better maintained. I enjoyed my Mango smoothie!

Edwin garcia

I stop there a sunday they just need to work a little faster.

Adam Mayenei

overall great experience. they could do better with showing the menu. I was literally staring at the tv screen to see what there is.

Local Guide

This is one of the better franchise locations. The cashier was very customer-service friendly. Love the interior setup, wifi, and they even have a bathroom yippee! This area of Brooklyn really developing quite nicely.

+4

Not bad, however, if I'm paying for a medium sized matcha latte, the cups (both of them) shouldn't be barely 3/4 full..and tepid!

its ok for a quick stop, kinda clean, kinda have options. They sell Ice cream too, they have a drive thru and parking so thats a plus

Smaller selection of Donuts, but a larger selection of coffees and pours with an actual beer tap for iced coffee, nitro, and cold brew. Mainly a drive through spot with no seating. Clean and polite service.

Need to post a sign on the front door that directs customers to the take out window after closing walk in hours, everyone is always visibly confused. Also no bathroom use.

There was a point when I switched from Starbucks to Dunkin , I guess it was easier and better the Dunkin app offers than the Starbucks, besides the coffee quality in Starbucks started going down to meet Dunkin so there was not much difference so I could use to accept Dunkin, but lately it looks like Dunkin decided to do not care about quality and not matter which coffee variety I try is always a "burned " after taste, at least in any of the 3 locations that I use to go. I'm not returning to Starbucks because definitely Dunkin app perks are better, but for $0,50 cents extra any local Coffee shop has better coffee so for now I'll support my local coffee shop.

Decent customer service, nothing much to say but they need to speed up a little bit was waiting for a small cup of coffee for about 10 min ?.

Clean store, staff seem ok.the thing I didn't like was I said thank you two different times an acknowledgment would have been nice ,they spoke good English and weren't even busy. I haven't been at this place for a while and did notice that there were new owners so I would like to wish them luck and maybe they should try saying thank you and your welcome.

I feel like 90% of the time I stop by this Dunkin, they never have donuts. Last time we went the drive in was down, bathroom closed, and no donuts. It's just a quick stop to grab coffee but that's about it.

Better DD than 5th ave location when it comes to drinks. But they do run out of doughnuts. Also update your #, it’s out of order.

Steve

Dirtiest Dunkin’ toilet ever, with floor buildup that required days to accumulate. With unswept floors, two ladies annoyingly did deep cleaning and baking while I waited for the cashier to complete the complex order of the customer in front of me. There was graffiti on the bathroom’s mirror and door. A large piece of the light-switch faceplate was missing along with the soap dispenser tray, but it’s unsightly installation pads remain prominently adhered to the wall tiles. The remainder of the store which includes a drive-thru looked fairly new and their donuts were tasty and fresh as usual.

+4

3.9 score. What does it take for Management to do something about it? Asked and pay for a Midnight coffee. The gent simply combine COLD coffee and decaf. Then tells me to take it because "we don't have time to brew a new batch". Come on now?!?!?

The Dunkin' worker who made my coffee put a coffee stained lid on my coffee cup. It appeared that lid had dried up coffee from hours ago. When I brought this to his attention, it seemed he knew he had done that. Because he didn't even look at my cup. He had another lid in hand almost instantly. As if he knew he was trying to get rid of a tainted lid. 🤦🏽‍♂️

I had a terrible experience there. They gave me a recess sundae instead of an oreo sundae and when I gave them back they said they will make me a new one and they just brought me back the same sundae with oreos on top of the recess and I am allergic to peanut butter!!!! and they made me wait like 10 minutes to give me my money back, no apologies NOTHING!

I stopped here with about 20 minutes before I needed to be at work 2 blocks away. A delicious coffee and a toasted bagel sounded amazing, so I ordered. Jt took nearly 10 minutes to get JUST my coffee (it wasn't crowded) and when I asked for the bagel they said they still hadn't toasted it and offered to give it to me cold! . I said no and left with no bagel and no refund. I will NEVER return to this location. I know it's a national chain and my review will not stop anyone from going... but maybe I'll at least prepare you for the piss poor service.

I am shocked that this man working the night shift Muhammad. He wanted me to take my phone so he can take my card. He said I will get a report in the mail. Also throwing racist slurs that we are animals. And there are alot of animals that are in the world. I cannot even begin to describe the way I want to show him how animals carry on. He is undesirable in every way not kind. Last night we went there he was not even there. Also the day shift said the man is crazy. I am to threw with this outrageous experience. That I would never go back to this duncan in the night. The staff girls in the day are so sweet. What I just experience is just so unmannerly Also uncouth. NEVER EVER EVER AGIAN MUHAMMAD. YUCK

They had 7 workers behind the counter (I counted and I’m not just over exaggerating) and it was still the slowest service I’ve ever had and I literally go to Dunkin every single day during the weekday. It took me 13 mins to get my iced macchiato and another 7 mins from that to get my bacon egg and cheese croissant. 20 mins is absolutely INSANE with SEVEN people working behind a counter! I’ve had faster service from Dunkin’s that only had ONE worker! I spend over $100 a month on Dunkin’, way to much freaking money to be waiting that long on an order! I’m going to have to rethink my choices in giving Dunkin so much of my money

I want to give this location more stars but lately their customer service has been pretty bad. Main reason I go there is their drive-thru as it's convenient since I'm driving on 3rd Ave. They seem to never get my order right and when I ask them to please fix it, I usually get attitude from the ladies at the drive-thru. I figured if I downloaded the DD app and ordered "On the Go" it would be smoother, since all they have to do is read the order received and I just pick it up. But no, they still got my order wrong and when I pull up to pick it up my coffee, it's never ready! Haven't given up because of the convince, but it's almost time to say good bye, I'll probably start going to the DD located on 4th and 23rd..

Bought sausage and egg on an English Muffin but the English muffin was raw and untoasted. Probably a result of the employees rushing to prepare my order.

24 hours🤣 first of at a certain time that feels very inconsistent they lock the door. When i complained i was told go to the drive through window and knock. Drive through is 24 hours If your not in a car i feel this is incredibly dangerous but This is one of the few places "open" in this area at the time i get out of work so we deal with it. Last night a coworker wanted to go so i walked with him and even tho the guy took the order he told him they were closed even if we came in a car. WHERE ARE THEY 24 HOURS??? Please change the sign outside or fire your over night guy because this is frequent. Apparently some one there didn't get the memo as to what 24 hours means

Only the drive thru is open at night. I asked for a cone, and they gave me a cup. They were out of all chocolate ice cream. This is definitely a last resort Baskin Robbins. Only go here if all your other options are exhausted.

Not open to walk-ins a night. The 24/7 advert is for drive thru only. Sign at walk in door says 24/7 but again the operation hours is only for drive thru.

I would not have had to write a review usually but I just had a smoothie made with a rather disgusting blender. I now question how everything else is made, and I understand the idea of fast food but I could see it. At least do me the courtesy of hiding the mess. Well I'll up it from one to two stars for being pretty honest.

This Dunkin tends to be out of stock for many food items and SUPPLIES! I've had 7 orders altered because of something out of stock within the span of 2 months. The workers here are nice and reasonable, but I still want what I ordered

Usually my order is spot on every morning then out of no where the coffee was brewed different. It was very strong. If I wanted strong coffee I would go to Starbucks. Also I order wake up wrap. Egg and American cheese. Again, without saying anything they put some other cheese that to me looked like and tasted like mozzarella. That's not what I ordered and to just change it without saying anything is not professional. A few workers are good while most are not.

Harold Hahn

Always get order wrong. Stale donuts. This is the worst DD that I ever had the unfortunate experience to be served by. They serve old donuts and 90% of the time the order is wrong. Moreover, their outside speaker does not work and they refuse to fix it.

Diana S

I'm just disappointed with Dunkin in general as a company. The Mobile order option is convenient yet the orders are not always correct. For example today I ordered a large cold foam cold brew and received a small with idk what inside. I couldn't even drink it was so sweet. I also ordered an avocado sandwich which was missing the avocado. I'm not mad because people do make mistakes but I'm upset because all Dunkin's have this no refund policy. There have been multiple times I order something and it's out of stock and they will not issue a refund. I just feel it's poor business for such a large company.

It says 24 hours but thats only for drive thru. They actually close the doors at 8pm, and dont have a normal size of pastry compared to other Dukins

Horrible service went to get coffee and they don’t let customers use bathroom they have fully sit down seating and offer no hand wash area either for customer. Health department needs to come here

I just got an everything bagel from the drive thru, and they forgot to add cream cheese. I was in a rush so now I can’t even go back to get it fixed.

Hello, I had a terrible experience here! I ordered online and they never made my order. When I tried to ask a employee for help they ignored me 5 times! Please do not go here or order online from them. They have terrible service, not to mention a lack of options on their menu. I will definitely not be returning!!!

Drive thru worker is a female who always has an attitude tell us there is no donuts past 7pm. Third time around same thing, never coming back.

Maybe they need more workers because the waiting time is getting to be ridiculous. Update: I can't come here again. Why should it take you more than 5 mins to give me something so simple. The 5th person behind me should not be walking out before me. I'm done.

Im truck driver i came here for ask to use restroom and they refused i got coffee so i don’t feel I use restroom for free we r trucker just wanna be fresh man humanity is gone these day

I am not understanding why at 8pm this dunkin donuts not offering dine in service which it clearly says on the mobile app. 🤔 Let customers know that you are only offering drive thru service or walk up window service. I get there the door is locked and all the products are put away. I have to walk around to the urinated smell drive thru window to order, which unsafe. I can take my business to 4th Avenue dunkin donuts and get in store service

I paid extra for a meatier sandwich, got upstairs and realized it was same. Went back to the store to have it corrected and the manager refused to correct. i essentially paid for nothing. Next time I'll go across the street to the deli for a real sandwich.

I really dislike workers for touching my donut with fingers/hands, what’s the point in using the tissue paper!!!!!!!!!!

I am a regular customer at Dunkin’ Donuts. Last time when I have coffee worker put dirty napkins in there. Please don’t go drive thru at night because it happened at that time. It happened on Thursday 03/21/19. 1:20 am

I went at this place around 3:30am, the customer service was very bad, the Dunkin guy was aggressive and disrespectful, they don't know how to behave with a customer...

Very bad customer service do not provide hand wash area for customers or restrooms and suppose to enjoy coffee and sit down here, where we gonna wash our hands after ice cream or dessert. The employee told us to go somewhere else, horrible customer service

This is the worse Dunkin’ Donuts , they have the worse workers with no customer service skills and on top of that they are slow as heck. People don’t want to stand there looking at you while you just mope around and ignore the customers that are obviously waiting for you to hand them their coffee so they can get along with their day. Over all the worse Dunkin’ Donuts I’ve been to here in Brooklyn . If I could I would give you 0 stars . Hire people that actually want to work and actually appreciate the fact they have a job . So many people that need jobs and wound appreciate it.

Yesterday night, Wednesday Jan11 2023, at 9.40 i stopped in front of this branch, the doors are locked, and the workers are sitting on chairs, playing on their phones. When I indicated to them whether the shop was closed or not, they jumped towards the kitchen. I turned towards the side window looking for answer, i saw the workers from the side, but when they saw me they hid !! 10 minutes of knocking on the window, with two other customers. A lady and a young man want to buy coffee. After 10 minutes, someone opened a window with extreme coldness and said the store is closed...thats disrespect and very bad experience I told him, why don't you answer me when you saw me ? He didnt say anything I'm close to fifty years old? This is not the way you treat the customers I made a video, and I will not be stop about my right, and I will not be stop until these boys are gone

I went there march 20th for ice cream they did not have cones or icecream that i was looking for . I had to pay for the ice cream before i could ask or confirm anything . I told the server if he can refund he asked the other lady working and said they can . 1 week later the refund has not been processed . The service is slow and they dont care . Please refund my money my check number is 6824 march 20th 2023 .

I ordered a strawberry lemonade drink and there were bugs at the bottom of my cup. Once I showed one of the staff members, they just took the cup and threw it away. They didn’t even give me a refund! They just gave me another cup. Please save your money and go to a better one because this place is disgusting.

Its UNACCEPTABLE that nearly every time I do a mobile order I walk into this location and they wind up not having what I ordered. I can't stand on their line because the workers don't move through the line fast enough. So in order to make it to work on time I order on the app. It is so hit or miss that its like just throwing money away. No one at this location seems to even care. This is by far the worst dunkin location I have ever experienced going to

Bathroom "Out of order" for more than a month. How long does it take to fix a bathroom? Or they just don't want customer access to it. I'm always forced to go across the street to industry city to use the bathroom. Extremely inconvenient. I have to risk leaving my car in their parking lot just so I can use the bathroom even though I'm a paying customer.

Be wary of the food. My friends and I went to grab quick food and we all had symptoms of food poisoning the next day. Also, there were no bathrooms even though we were customers.

Stay away from the person in the picture. He is extremely rude and unbecoming of this company.

I went to this location this morning. I got there at 855am I ordered my breakfast & didn't get my order until 915am. The person making the sandwiches got into an argument with her on duty manager. He told her to be quiet several times that he didn't want to hear her in front of several customers. The employee explained to him that she needed help and he ignored her. I became upset and asked if I would be compensated for the long wait. I was not compensated and due to their inability to do their job I was late for work. I do not recommend this location and the upper management needs to look into the managers they hire.

Horrible service. I had to tell the workers 3 times over and over to correct my order and they still kept messing up. Until i received my sand which all discombobulated . They don’t listen or don’t understand english and shouldn’t be interacting with customers. This happened 3 days back to back i already anticipated their mistakes thats how horrible they were and they still made the mistakes again. I only asked for the simplest things like cut my sandwich in half or add butter . The biggest thing they kept messing up is my sandwich came with extra bacon and when they kept forgetting that when i reminded them they tried to charge me ! Complete idiots

I asked for toasted. They barely cook the bacon. This location the worse Dunkin Donuts I've ever been to. 👎👎👎👎👎

There have been several instances (early morning and late) that I have arrived and the front door was locked. I would see cars at the drive thru and would order outside in line behind the cars. By the time I get to the window then the employees open the door. Sometimes its just one person and the door remains locked to keep up with the orders. The lines are always ridiculously long every time I come. The employees take their sweet time to prepare orders and one of the male employees comes to work looking high with his eyes barely open. Please consider hiring new employees and better management because the current staff do not care.

I love Dunkin Donuts - but this place was by far the worst one I've EVER been to 1. I asked for very light and sweet, & the coffee wasn't even close to it. I had to have them add more sugar and creamer. 2. They gave me the wrong item AND 4got another one. SMH 3. They didn't have a bathroom 4 customers!!

This Dunkin tends to be out of product often. Their customer service is poor. You’ll wait at the drive through window in silence. They won’t even greet you and ask to give them a moment. Just 3-5 minutes of silence.

I frequent this DD/BR and half of the time the drinks are decent. The staff is a little slow so I would expect a wait. When ordering ahead, make sure to check your order, they never know to pack the donuts until you ask. We went for the BR 5/31 deal which was 31% off your purchase. Never in my life of ordering ice cream have I been charged for the cup. There was nowhere on the menu where the cup was said to be an extra charge. What am I supposed to do? Bring my own cup next time? Carry it with my hand? Just include the cup in the freaking price, it's like charging for the container when ordering carry out. For a place that advertises 31 flavors, you can expect around 10 if you visit them on a good day.

Horrible customer service! The place just opened up! Not sure but it’s the morning time! And the place is dirty! And the customer service is awful’ .35 seconds no one greeted me! And no one told me where my tea would be’ waited over 10 mins for my tea to just sit there’ no instructions’ horrible’

Spilled coffee all over me and didn’t apologize.

Very big facility with lots of chair and tables and employees says there is no restroomnfor customers. Why most Dunkin donuts do not have a restroom for customers but want customer business why don't the city look into this and make it mandatory for all food business regardless of size to have restroom for customers.

It's a hit-or-miss here. Depending who you get that takes you order. It's like Russia and roulette.

Iris Tirado

I ordered a Box of Joe for $29.99 plus $2.66 tax, totaling $32.65, for my co-workers. Unfortunately, when we opened it, the coffee looked and tasted like watered-down tea. It was so diluted that it was embarrassing to serve. I returned it to the store, and even the employees commented that it looked like water. I was told I could only receive a refund if I came back the next morning, which I explained I was unable to do. The employee, Muhammed, called his manager, Hussain, who then spoke to me and said he would need to “investigate” to make sure I wasn’t scamming them before issuing a refund. Overall, this was a disappointing experience, especially given the price. Save your time and money and go to Bagel Pub next door instead, similar prices and much better quality.

MD SHOHIDUL ISLAM JOY

I asked for a mocha from the night shift guy but he gave me a regular coffee and didn’t gave me any napkins and I went back to change the coffee he was so rude and didn’t fix the coffee or gave me a mocha

John Sonitis

I love Dunkin Donuts. Love the chain. But this one gives you the worst customer service of anywhere I have ever been in my 46 years on this planet. Their drive through speaker never works. Never. Now you add in the incompetent staff. The gentleman today that served me should be fired immediately. Bad communications skills, gets the order wrong and charges you for stuff you don’t even order. He got over on me tonight and i will never come back here again. This gentleman and the person who hired him should both be fired immediately and consider non customer service jobs.

Gurpreet Singh

They won’t let you use the restroom, even if you are a customer. They will say, “No restroom.” I wonder where they go to use the restroom.

manny morales

Please fire the guy at night. Never gets the order right. Ask for ice coffee and gives it with no ice. Flavor is off and at the time I go theres no traffic. So why cant he take his time and get it right ? Besides the fact he talks to himself smh. He needs to go.

Marcos rodriguez

Food served cold and they really don't care or make the effort to fix the issue sad DDs waste of money

Luis Sandoz

I've gone here about 4 times in the last month and asked for a large iced coffee with butter pecan and each time I've gotten a different flavor instead of what I asked for.

Dhruv Kansara

I ordered 5 times over here for mobile pick up but they always messed up my order. They cannot differentiate between wrap and croissant. All the female co workers are rude but male co workers are polite and try their best to help you out