Marquisha Kelly

This Chipotle is so disappointing. I have used the drive thru several and it’s the worse. Today was the last straw. The bowl was half full and as far as I can see I had no meat. I had to go all the way back up to the store to return it because I just didn’t want it anymore. It was just one of those days I really needed my order to be right 😩

Ah'lese Guillory

This is by far the worst Chipotle I’ve ever visited. When I walked in to place my order, I asked for extra rice and didn’t receive it. Then, when choosing my protein, I ordered Carne Asada but only got what amounted to about two bites of meat. Moving on to the veggies, I was given more lettuce than rice, which made the bowl completely unbalanced. For the price I’m paying, I expect a fair portion and quality that matches Chipotle’s usual standard. Unfortunately, the bowl I received today did not meet those expectations at all. Very disappointed.

Amber Garsee

Horrible customer service. The employee Veda however her name is spelled was especially rude and forgot to give me my sides that i ended up paying extra for. I tried calling and spoke to the manager who then questioned me and said he’d check the cameras to see if she really forgot my sides, said he’d call me back but never did. I didn’t expect the manager himself to give rude service on top of this all but he was just as rude questioning me, making it seem as if i’m a liar. Don’t go here unless you want to have horrible service, get charged extra and ripped off. Won’t be returning.

Forrest Conner

Customer service issues at your Burleson store. I arrived at your store around 9 PM and waited in line. When it was my turn, a young Hispanic female staff member inadvertently skipped over me. I completely understand that she was in a rush and may not have seen me. However, when I raised my hand and said, "I think you missed me," she rolled her eyes and responded, "Okay, what can I get you?" She then turned to the other customer and apologized while giving me a look that felt quite hostile. When she took my order, she seemed annoyed. Every time I asked for a topping, she responded with, "Is that it?" which made me feel pressured to rush through my order to leave the situation. I'm still parked outside, writing this complaint because I'm unsure if I want to order what I originally came for.

Hunter

ive bought 2 times from here both times spending $25. both times i have been given 1/2 of everything. my bowl has been empty both times like a toddler portion size and my chip bag has been a very small handful from a LARGE order of chips and queso. also they was stale so - points for that to. yall get a lot of complaints about this yet wont fix it? time to close or get new management

Leesa

There were two young women at the front preparing the food. While the one woman began to prepare my bowl, she served tiny portions, and when I asked for more the two women began to get an attitude towards me, When I was checking out I asked the second woman if she was going to say “Thank you” She got even ruder than the from the beginning of the service. What is going on with the food portions?!? Those two women acted like they owned the store.

LaShunda Baker

After a year or so of not ordering from this store I decided to give it one more try and AGAIN I am disappointed. It looked sooo good until I’m eating and more than half of my rice is very hard!!!!! Idk what it is about this store but from jump they have screwed up every order I’ve had. I’m sooo mad, I get a short time for lunch and really wanted some Chipotle. I guess this time I’m done. Who do yall have working there? The rice 🍚 should not be hard to cook or hard for that matter. I just paid $20 for one thing and no drink. This is not ok. PLEASE DO BETTER

Mike

Never been to a Chipotle and mentioned that to the lady when asked what I would like. Prices are low but you don’t get much food. My bowl was small and I didn’t know you have to ask for chips. You would think someone would help navigate the process for a first timer. The manager was at a table doing a line check book or some other thing. I won’t be back.

stephanie sepulveda

I ordered a burrito bowl and all they gave me was the chicken and still charged me over $12. They will not refund me, I know a scoop of chicken is probably $5 but was charged as if I got what I was advertised, do not order from here unless you want them to steal your money and not give you what you paid for. Accidents happen but the refusal to fix the issue after even admitting they did infect make this mistake is not okay.

Amanda Rodriguez

Chipotle steals your money. I ordered double chicken and only got 4oz! according to several articles chipotle serving size is 4oz. Chipotle employees are always extremely light handed. This location as well had never made my order correctly or worked quickly. Annoyed that I paid extra for nothing and probably not going to get my money back.