Huthayfa Hussein

After a long time, we finally went to Chili’s! The staff was great and friendly.

Baja West

Chilli is an American franchise always is good

Castro Castejón Mayrin Armonía

I recently had the pleasure of visiting Chili's, and I can say that the experience was highly satisfying in several aspects. From the moment I entered the restaurant, I was warmly welcomed by the staff, which immediately made me feel comfortable and welcomed The service at Chili's was exceptional. Right from the start, I was attended to very quickly without any wait. The staff was attentive and ensured all my needs were met without being intrusive. The waiters were friendly and knowledgeable about the menu, which helped me make informed decisions about the dishes. My order arrived promptly and in perfect condition, demonstrating the efficiency and coordination of the kitchen and service tea I decided to order a sirloin burger, and I must say it was delicious. The meat was perfectly cooked, juicy, and full of flavor. The fresh ingredients and attention to detail in the preparation made this burger one of the best I have had in a long time The cleanliness of the restaurant is another notable aspect. From the tables to the bathrooms, everything was impeccably clean. It is evident that Chili's takes hygiene standards very seriously, which is especially important these days. The tables were regularly disinfected, which gave me great peace of mind during my visit. In summary, my experience at Chili's was very positive. The combination of exceptional service, delicious food, and high hygiene standards makes this restaurant an excellent choice for those seeking a delicious meal in a safe and welcoming environment. I will definitely be returning soon to enjoy more pleasant moments at this place.

Arun Nagar

Good good at a fine Mexican restaurant #Cancun

dio landeros

Ordered scratch margaritas and they were very sour. Didn't complain, just asked for two shots of Cointreau to help cut the tartness. Bartender showed up to our table and made things right. Was not expecting that kind of service, but was pleasantly surprised. Food and service was exceptional.

Carlos Martin

Staff is great! The place is clean and I see them clean / disinfected the tables and chairs after each use. The staff at the to-go section (at the bar) is great! I have a picky eater child and the staff has always gotten my annoying orders correct. ^_^ Food's great too!

Cherrice Akins

So far great!!! Mimosas and pancakes for breakfast… Waiting in the rest. I destroyed the fluffy triangles in seconds!!! 🥰🥰🥰🥰 I dunno what’s in these mimosas but, On a grown up note…. we going back to the telly after this to…. How do you say ??? Enjoy our stomachs and our room 🥰🥰

Servando So Yong Silva Sohn

Nice food as always and great service!

Chilis me gusta, pero este de restaurante que no es de grupo Alsea le falta algo, le falta mantenimiento, limpieza, yo le daría una remozada. Los alimentos y el personal bien, el desayuno sabroso, los hotcakes de buen sabor.

J

The food was just OK. Our waitress was great though. The table also felt a bit sticky. Probably needed a better wipe down.

Karla Arzate

Lots of choices, food and service were good. The place looks kinda old though.

Beth Ingstad Marker

Great views and weather while sitting on the deck. Service was great. Food was good.

The food was good, just Monica the waitress was horrible! She definitely forgot she had a table with us because every time we had to raise it our hand to get her attention!

The food was good, just Monica the waitress was horrible! She definitely forgot she had a table with us because every time we had to raise it our hand to get her attention!

The food was good, just Monica the waitress was horrible! She definitely forgot she had a table with us because every time we had to raise it our hand to get her attention!

La comida fue buena, las bebidas fueron lo mejor, estuvieron deliciosas, la única parte mala fue el servicio, tuve que buscar en repetidas ocaciones a los chicos de servicio para que pudiera pedir cosas, espero en la siguiente ocasión mejoren este punto

Les urge renovarse! ya es un lugar muy viejo se nota q no le han dado mantenimiento básico en mucho tiempo está muy descuidado el restaurante necesitan una remodelación urgente! Chilis es un lugar q al pasar los años no ah perdido la calidad en la comida desde q vivía en CDMX iba a chilis es lamentable ver como esta tienda la han dejado caer tanto

El servicio bueno pero la comida tarda un siglo en salir, es buena la comida pero luego no tienen disponible lo que aparece en el menú y tardan mucho.

WAA

Man how things have changed. Me and the fam love Chili’s, but we were disappointed yesterday with how much it has changed. @2pm - no more artichoke dip - no more triple play (no egg rolls) - we got the last batch of ribs. The restaurants song is “Chili’s baby back ribs and barbecue sauce” 2 in the afternoon and your out off ribs ??? - strawberry lemonade tasted like just a bunch of sugar with some red food dye. So if you go expect to be disappointed

Sabrina Parker

The service was good. Our waiter was really nice and took care of us. The food was disappointing and the bathroom was a mess. We have been in the Cancun area for a year and thought this would give us a little taste of home. May I warn that in the states chillis is one of my favorite places to eat. The salsa is not the same salsa and it is not good at all. The chips were good. The old fashioned burger, mile high chicken, and southwest egg rolls were ordered during our meal. The only thing any of us like was the broccoli and the white gravy on the mashed potatoes. I guess the final thought is just dont go in thinking it will be like the states.

Dennis Glover

Very good for food at an affordable price. The service however is hit-and-miss. Sometimes when we go there is excellent service by the wait staff and other times the service is atrocious. We ate here just today and there were not many customers at all and we had to keep asking for our dishes because the wait staff was just standing around while the food was sitting in the kitchen getting cold.

Servicio mediocre, tardado y solo fue el mesero (no pongo nombre para no quemarlo, puede ser hombre o mujer) para tomar la orden y traer la cuenta. El lugar ni gente había por cierto Jamás nos pregunto si necesitamos algo más, yo quería seguir pidiendo mas margaritas (muy buenas por cierto) pero nunca llegaron a la mesa, esperamos pero pues ya mejor decidimos pedir la cuenta. Sentí feo no dejar propina pero sin duda esta vez no lo merecían.

De entrada no es grupo Alsea por lo que Wow no aplica aquí, es Foody. La comida es mas o menos rica, por que cambian un poco los platillos. En atención es deplorable, tardan media hora en darte las bebidas, otra media en servirte los platillos y en los condimentos ni se diga, esperamos hasta que se empezó a enfriar todo, nos tuvimos que levantar de la mesa a pedir las cosas varias veces; para cuando terminamos casi todo, llegó otra mesera diferente a quien nos atendía a decirnos un "chiste" porque ya habíamos terminado de comer sin condimentos y de gracia 0 cuando el servicio es tan malo. La mesa estaba sucia, pedimos que la limpiarán y aún así le quitamos mugre con las servilletas porque no la limpiaron bien. Nuestra mesera de nombre Cielo, aunque es risueña y amable, deja mucho que desear en servicio; te deja de atender por otras mesas, toma la orden y parece que conforme le da la gana te lleva las cosas... puede incluso verte del otro lado de la mesa, sonríe bonito y ahí te deja, para ponerse a platicar en caja hasta por 15 minutos con al menos 6 meseros más. Pedimos el molten de cumpleaños pero no nos cantaron, no sé sí sea porque en la cadena Foody no lo practiquen y en Alsea sí o porque no les interesó seguir con esa experiencia de cumpleaños. Ahora bien, el helado del molten sabía arenoso, cómo sí ya tuviera tiempo o si se hubiera descongelado varias ocasiones aunque el pan sí estaba rico. Hay espacio para niños por lo que no es extraño escucharlos gritar dentro o fuera en la terraza por que en plaza suelen ir por ahí también. El sándwich chicken ranch, tenía las papas recalentadas por no sé cuántas veces: llegaron calientes pero aguadas, chiclosas y grasosas, no valió pagar para hacerlas curly. Los bowls vienen con menos cantidad que en otras sucursales, así cómo aquí también aprendí que hay arrachera de cerdo y no está nada sabrosa aunque el de pollo sí. Las fajitas BBQ le picaron a una menor. De lo demás no hay queja, estuvo rico. No hay espacio para silla de ruedas. Pedimos, un último refill a Cielo a las 7:02 pm y a las 7:43 que no llegó mejor pedimos la cuenta. Tuve todo ese tiempo para escribir esta reseña y se dice que el refill sigue sin llegar. Nos activaron la tarjeta Foody pero después de reclamar el cumpleaños se la llevaron y te la regresan al salir. Al pagar exacta nuestra cuenta y no dejar propina por el peor servicio que hemos recibido en años en un restaurante de cadena, Cielo nos regresó la tarjeta de puntos de mala gana. Vemos más reseñas negativas por lo mismo, ojalá hagan algo al respecto porque enojarse por tan horrible servicio es ilógico.

La comida es rica pero el servicio es pésimo. La mesera que nos atendió fue Cielo, cero actitud de servicio, parecía que nos estaba haciendo el favor de servirnos la comida, tuve que levantarme a pedirle a la hostess que por favor me enviara un mesero. En general los meseros y hostess parece que no les gusta trabajar ya que ninguno te recibe o te despide de manera amable.

Muy rico Surf and Tuf así como la Michelada, lo qué no me gustó es que cuando fui al baño no había agua por ningún medio por lo que tampoco había agua en todo el Restaurante, le pregunté al mesero David (muy atento y cordial) y me responde que pronto habría. Dios mío, me pregunto la falta de higiene con la cual estaban trabajando, Salubridad debería darse una vuelta por ese restaurante así como Cofepris, por favor. Gracias

El lugar agradable, la comida está pésima. No vale lo que pagas. Ordené una hamburguesa de pollo, estaba casi quemada la pechuga y mi pareja pidió una pasta y estaba fría y sin sabor.

JC MONTE CARLO

Well, first of all, I have to say, the bacon hamburger was very good, so were the two for one margaritas. The big problem was , the waiters couldn’t care less about you, the dreadful music was ruining the whole atmosphere. You could not even talk because some sick noise …loud…really loud rock music has to spoil the whole experience. Seriously, how loud do you have to turn the music on to get rid of well-meaning clients? Not everyone is a freak and just wants to eat a nice burger. I don’t know if this is normal for a chili in Mexico, but I will not come back to this one ever. A pity. Thanks for ruining our meal. 6 Pesos Tip ..Even that was too much …

Pedimos unas alitas y tenían 3 pesos de salsa, estaban DEMASIADO secas, el servicio fue pasable, pero la comida deja mucho que desear al precio que la ofertan. No les recomiendo gastar su dinero en comida fea. El lugar se ve descuidado y muy viejo, eso da mala imagen.

La primera ocasión que fui, la comida tenía sabor aceptable pero mejorable, el ambiente agradable y servicio aceptable. Califico con 1 estrella porque en la segunda ocasión que fui, estuve 20 minutos esperando y nunca me atendieron, ni si quiera se tomaron la molestia de llevarme el menú y eso que en el restaurante casi no había gente.

Jiménez

Had a bad experience. Bad food and expensive. They brought my chicken plate without chicken then the brócoli was uneven and rice was awful. I would suggest to find another local restaurant that may bring a better experience.

Jim Cleveland

Bad food, high prices, poor service. They did nothing right. Now you can bet they’ll respond to this by saying they’re going to look into it, or some sort of apology, but nothing will change. It’s just a game they play.

fernando Lopez

I ordered a salad...The only two options for vegetarians and they are terrible. The salad small and they Quality of The lettuce horrible. I asked for for My portion of cucumber since they didnt bring it Even though it was in The description, and once they brought it was off. Horrible place to eat

Michael

Waitress was useless. I specifically told her the burger needs to be Medium. The cheese was put on at the last possible second at least it came off easy. Meat was under cooked and had a Frozen spot. I removed it but surely will get sick. I asked for simple water and the waitress sold me a Bottle Water. Even IHOP gives Free water. All in all, this Chili’s needs New Management as the staff are a reflection of their skills. No discipline to staff for Bad Service and cook’s that Can’t Cook.