Our server Jay was excellent. Food was delicious. I had the rigatoni roasted chicken bolognese and my husband had the papardella with grilled chicken. Great sauce.

Amazing restaurant in a Hyatt of all places! Sat at the bar with exceptional service from the young lady (Brittany?) with KALI tattoo on her fingers. She was absolutely spot on with her recommendations. I had The Recipe which is an Old Fashioned with a Buffalo Trace bourbon. Very well executed and the care she takes in making it is apparent - no cutting corners here. Tried the NY Strip medium rare with Broccolini and it was cooked to perfection and they didn't trim too much of the fat so a normally very lean strip had enough caramelized fat to be very tasty! I ordered the fried potatoes as a side which can literally feed 3! Shared it with folks around the bar! Ended with an espresso martini (not on the menu) which instead of the Kahlua it normally comes with, I asked for extra vodka and it was sublime!!! A subtle touch of sweetness and coffee forward with a hidden vodka punch and a head of foam!

+3

We’re staying at the Hyatt Centric and have spent several nights at the bar here and have had an amazing experience every time! We sat at the bar and the bartenders were AMAZING. So friendly and attentive. They make some amazing cocktails too and have good beer recommendations. The food is also fantastic. Highly recommend the chicken wings and the Italian cream cake!

I had the pleasure of staying at the Hyatt centric for six days for a work trip and dined at Ella’s for breakfast many days as well as room service. The menu is excellent, each dish was delicious and the servers are all so kind (especially Veronica!)

The atmosphere is calm and beautiful, drinks and food were delicious! I had the Fancy Pants Cocktail, Braised Short rib which were so tender I was able to separate it with my fork and it was flavorful. I added the grilled broccoletti because I needed my veggeis and had the Italian Creme Cake with caramel Gelato for dessert. I enjoyed my experience! Brittany is an amazing bartender!

Matt was an amazing waiter. Great with pairings and recommendations. Appreciate the tips on great acoustical nightlife! Butternut Squash Ravioli and Rigatoni w/ 8-hour marinara. And Caymus by the glass is a huge plus!

Worked with Walter at the Hyatt to host a dinner in a private space which was beautifully decorated for Christmas. We had a private dinner from Ella's which was delicious. The servers were also fantastic and attentive.

Came here when I was in town for a conference and glad I stopped by! The resturant was clean and had a modern urban vibe. I was quickly sat with no reservations required but this was also on a Monday. Had the cheese sticks which were heavenly but most definitely shareable, they are LARGE. Had a chicken pasta that I ordered as a special request and they were more than willing to comply with my request. Matt, my waiter was an absolute gem and was SO nice and attentive. If you're in the area, stop by if your in the mood for some good food.

+4

Needed some good food while staying at the Gaylord Opryland with the kids. Did not disappoint! The meatballs were a hit but the Star was the Pork Chop! Such a unique, tangy, juicy dish. The Shrimp appetizer also had a very nice flavor profile!

Ella's owes us nothing! Matt madr our first time here an experience I won't forget! We celebrated my birthday here and everything from his suggestions to the dessert was so good! The marinara was amazing! And please get the meatballs! We will be back!

It’s hard to know where to begin. Laura was amazing. She is the BEST server I have ever had! How this place doesn’t have all 5 stars is beyond me. The food was very well crafted. The atmosphere was inviting and sophisticated, yet also casual at the same time. One thing to note is the portion sizes are on the larger side so I suggest to come hungry.

We just had brunch here and it was delicious!!! The bread was thick and toasty, eggs cooked to our exact specifications, butter creamy and delicious and the ricotta pancakes - resplendent! It is the Hyatt’s house restaurant but it was worth it! Also the hostess, and our waiter, Kelly, were e accommodating and very pleasant!

Well this year we went for Galentine’s day. This place was so cute. We really loved the atmosphere. We weren’t rushed to leave we had a party of 6 and were seated comfortably. The food was amazing ! Our waitress was so sweet and kind and fun, I really wished I remembered her name. I didn’t even mind the added tip to everyone bill. We will definitely be back. Also the drinks were top notch .

It was a nice atmosphere. The waitress we had was so nice and friendly! She charge one of our phones and had no problem with it! The food was beyond delicious! Very good pasta. I would come back here again!

Absolutely fabulous experience! Veronica was my server and she enhanced the delicious food with great suggestions and made my breakfast such a great time! Will absolutely return!

Dani

Went for the pre-fixe lunch menu and had the meatballs, pasta, and tiramisu—all were absolutely delicious. The pasta was especially memorable - it looked really simple and unassuming but I kept going back for more bites despite being full. Also tried the fig and goat cheese pizza, which had a really nice thin and crispy crust. The bathrooms were also overall really clean! Great experience overall!

kay d

I had a wonderful time at the Hyatt Centric and dined at this restaurant a few times. The service was absolutely amazing! Ashley was so friendly and attentive. I absolutely loved the salmon dish, but I also tried their wings and shrimp pasta, and they were both delicious! I highly recommend this place. The drinks were great too, and I really enjoyed their happy hour.

James B

The fusilli alla vodka was next-level—hands down the best pasta I’ve ever had. Our server brought great energy, and the Caesar salad plus pepperoni-hot honey pizza hit all the right notes. Despite the buzz from the Hyatt bar next door, the open kitchen vibe, knockout flavors, and warm service made it a standout experience. 10/10 would recommend—this place leaves a mark.

Cynthia J

My boyfriend and I came here for my 25th birthday dinner. We had the margarita pizza to start with, we’ve had better but it was good. I had a rigatoni pasta and it was delicious. He had the salmon and he ate everything. They were also sweet enough to give me a chocolate cheesecake for my birthday. Overall, it was a lovely experience. 🥳

Izzy Choy

It was a nice atmosphere. The waitress we had was so nice and friendly! She charge one of our phones and had no problem with it! The food was beyond delicious! Very good pasta. I would come back here again!

Wendy LooHoo

We just had brunch here and it was delicious!!! The bread was thick and toasty, eggs cooked to our exact specifications, butter creamy and delicious and the ricotta pancakes - resplendent! It is the Hyatt’s house restaurant but it was worth it! Also the hostess, and our waiter, Kelly, were e accommodating and very pleasant!

Kera Arias

Came here when I was in town for a conference and glad I stopped by! The resturant was clean and had a modern urban vibe. I was quickly sat with no reservations required but this was also on a Monday. Had the cheese sticks which were heavenly but most definitely shareable, they are LARGE. Had a chicken pasta that I ordered as a special request and they were more than willing to comply with my request. Matt, my waiter was an absolute gem and was SO nice and attentive. If you're in the area, stop by if your in the mood for some good food.

Terressa Thompson

Ella's owes us nothing! Matt madr our first time here an experience I won't forget! We celebrated my birthday here and everything from his suggestions to the dessert was so good! The marinara was amazing! And please get the meatballs! We will be back!

My boyfriend and I came here for my 25th birthday dinner. We had the margarita pizza to start with, we’ve had better but it was good. I had a rigatoni pasta and it was delicious. He had the salmon and he ate everything. They were also sweet enough to give me a chocolate cheesecake for my birthday. Overall, it was a lovely experience. 🥳

+2

The fusilli alla vodka was next-level—hands down the best pasta I’ve ever had. Our server brought great energy, and the Caesar salad plus pepperoni-hot honey pizza hit all the right notes. Despite the buzz from the Hyatt bar next door, the open kitchen vibe, knockout flavors, and warm service made it a standout experience. 10/10 would recommend—this place leaves a mark.

I had a wonderful time at the Hyatt Centric and dined at this restaurant a few times. The service was absolutely amazing! Ashley was so friendly and attentive. I absolutely loved the salmon dish, but I also tried their wings and shrimp pasta, and they were both delicious! I highly recommend this place. The drinks were great too, and I really enjoyed their happy hour.

Went for the pre-fixe lunch menu and had the meatballs, pasta, and tiramisu—all were absolutely delicious. The pasta was especially memorable - it looked really simple and unassuming but I kept going back for more bites despite being full. Also tried the fig and goat cheese pizza, which had a really nice thin and crispy crust. The bathrooms were also overall really clean! Great experience overall!

+1

We came in for Valentines Day and had a great time! We’re the kind of people who like to read a menu before going somewhere and our server Matthew’s knowledge of the menu convinced us both to try something different than we thought we’d want. Food was excellent and we’re excited to come back and try more options!

I work in fine dining and have a very hard time separating myself from that enough to enjoy a nice night out at another restaurant; Ella’s and our server Laura knocked it out of the park! Not only was the food delicious and the portions generous, but Laura was so knowledgeable and welcoming. I asked her for a couple different tastes of wine to see what I’d like better with dinner and she came over telling me really cool facts about the wine that I didn’t know. It was so nice to chit chat about wine with her. And on top of all that, she made our anniversary dinner so special. Highly recommend asking for Laura if you come here! With so many restaurants opening up every week in town and you never know how good they really are, this is definitely one that we’ll be coming back to.

Excellent food and service. I’ve never had so many cutlery swap outs before. After the appetizer we got a new fork and knife, after the salad we got a new fork and knife, after the main course we got a new fork, knife and spoon for dessert. It was really neat how they came through and swapped it all out between every course. Top notch service!! Recently ate at Luogo’s and this by far was a much much better experience.

Tonight was our first time dining at Ella's. Very upbeat and easy going atmosphere for a night out. Our server was exceptional (Savannah). My husband and I had a filet special. The filet was sitting on mashed potatoes and broccolini. It also came with a special sauce. It was my favorite steak dinner I've had in Nashville and I am a local Nashvillian. We also had the mozzarella sticks and potato croquettes. All were delicious. The dessert was great. It was a signature dessert- coconut pecan cake. It was enough to feed 4-6 people but it was so good that I had half of it myself. We will definitely go back and tell others to try this restaurant.

Ella’s on 2nd delivered an absolutely amazing family dinner last night~Jay was hands-down one of the best servers in Nashville: empty dishes and glasses disappeared instantly, and his personality kept the whole table laughing and engaged. The menu selection is outstanding, and the family-style dining makes everything even better. Fried meatballs, chicken parm, and that coconut cake… chef’s kiss 🤌 Can’t say enough good things~already looking forward to our next visit.

Amy McCarthy

Ella’s on 2nd delivered an absolutely amazing family dinner last night~Jay was hands-down one of the best servers in Nashville: empty dishes and glasses disappeared instantly, and his personality kept the whole table laughing and engaged. The menu selection is outstanding, and the family-style dining makes everything even better. Fried meatballs, chicken parm, and that coconut cake… chef’s kiss 🤌 Can’t say enough good things~already looking forward to our next visit.

Alley Warner

I work in fine dining and have a very hard time separating myself from that enough to enjoy a nice night out at another restaurant; Ella’s and our server Laura knocked it out of the park! Not only was the food delicious and the portions generous, but Laura was so knowledgeable and welcoming. I asked her for a couple different tastes of wine to see what I’d like better with dinner and she came over telling me really cool facts about the wine that I didn’t know. It was so nice to chit chat about wine with her. And on top of all that, she made our anniversary dinner so special. Highly recommend asking for Laura if you come here! With so many restaurants opening up every week in town and you never know how good they really are, this is definitely one that we’ll be coming back to.

Margie Prather

Tonight was our first time dining at Ella's. Very upbeat and easy going atmosphere for a night out. Our server was exceptional (Savannah). My husband and I had a filet special. The filet was sitting on mashed potatoes and broccolini. It also came with a special sauce. It was my favorite steak dinner I've had in Nashville and I am a local Nashvillian. We also had the mozzarella sticks and potato croquettes. All were delicious. The dessert was great. It was a signature dessert- coconut pecan cake. It was enough to feed 4-6 people but it was so good that I had half of it myself. We will definitely go back and tell others to try this restaurant.

We had a nice meal at Ella's this evening. The atmosphere is very clean, white and almost sterile like (too many) modern establishments. Service was good but a bit mechanical almost. The food was all prepared quite well. The cheesesticks are HUGE! and the red sauce is pretty tasty. The shrimp scampi had a touch of heat from some Calabrian chili that was a nice touch, my only complaint is that it should come with some additional bread to sop up the sauce. The mushroom pie was thin and crispy and the toppings were superb. My porkchop dish was very well balanced and the potato croquettes (not sure how traditonally Italian) were delicious and soaked up the gravy. The Key Lime Pie dessert cocktail was very fun. The coconut-pecan cake was big (too big) and while not bad it was a little too sweet; I suspect in my be outsourced. Overall a good meal and we had a nice time.

+6

TikTok led us here for the dining experience. We made reservations in advance but arrived early and were pleasantly seated 30 minutes ahead of schedule. The restaurant’s ambiance was perfect for a date night, offering an intimate setting with dim lighting. Our waiter was fantastic—despite managing multiple tables, he remained attentive to our requests and needs. For appetizers, we started with mozzarella sticks and steak fries. Both came out hot, fresh, and satisfying, easing our hunger. For the main course: • Chicken Rigatoni and Ragu: 6.5/10 • Lemon Ravioli with Salmon: 7.5/10 The pasta was clearly Italian-inspired, featuring al dente noodles and a bright lemon zest. The salmon was seared to perfection on both sides, complementing the dish beautifully. Though we were too full for dessert, our waiter surprised us with a rich dark chocolate fudge cake with strawberries and whipped cream in celebration of our friend’s engagement. The tiramisu also seemed like a popular choice—nearly every table had one! Pro tip: Valet parking is recommended. It’s $10 after applying the restaurant’s discount code. We’re not locals, but the area seems to offer some exciting nightlife options nearby—definitely worth exploring after dinner!

Came for dinner in between CMA events and was pleasantly surprised. The House made cheese sticks were amazing. The lemon Ravioli with Salmon special was cooked to perfection with a perfect crunch on the Salmon and the perfect amount of lemon to not overpower the other flavors in this dish.

Carlos Leon

Ella’s on the floor level of the Hyatt Centric is a good option if you’re in the area or staying at the hotel. I ordered the chicken parm, which is my favorite plate in general, and it was a large portion. The taste was a bit different than what I am used to, more of a smokey taste but it was good nonetheless. Had the tiramisu for dessert and all portions were very large!

Christopher Cada

Came for dinner in between CMA events and was pleasantly surprised. The House made cheese sticks were amazing. The lemon Ravioli with Salmon special was cooked to perfection with a perfect crunch on the Salmon and the perfect amount of lemon to not overpower the other flavors in this dish.

Ted Faulkner

We had a nice meal at Ella's this evening. The atmosphere is very clean, white and almost sterile like (too many) modern establishments. Service was good but a bit mechanical almost. The food was all prepared quite well. The cheesesticks are HUGE! and the red sauce is pretty tasty. The shrimp scampi had a touch of heat from some Calabrian chili that was a nice touch, my only complaint is that it should come with some additional bread to sop up the sauce. The mushroom pie was thin and crispy and the toppings were superb. My porkchop dish was very well balanced and the potato croquettes (not sure how traditonally Italian) were delicious and soaked up the gravy. The Key Lime Pie dessert cocktail was very fun. The coconut-pecan cake was big (too big) and while not bad it was a little too sweet; I suspect in my be outsourced. Overall a good meal and we had a nice time.

Bri Gee

TikTok led us here for the dining experience. We made reservations in advance but arrived early and were pleasantly seated 30 minutes ahead of schedule. The restaurant’s ambiance was perfect for a date night, offering an intimate setting with dim lighting. Our waiter was fantastic—despite managing multiple tables, he remained attentive to our requests and needs. For appetizers, we started with mozzarella sticks and steak fries. Both came out hot, fresh, and satisfying, easing our hunger. For the main course: • Chicken Rigatoni and Ragu: 6.5/10 • Lemon Ravioli with Salmon: 7.5/10 The pasta was clearly Italian-inspired, featuring al dente noodles and a bright lemon zest. The salmon was seared to perfection on both sides, complementing the dish beautifully. Though we were too full for dessert, our waiter surprised us with a rich dark chocolate fudge cake with strawberries and whipped cream in celebration of our friend’s engagement. The tiramisu also seemed like a popular choice—nearly every table had one! Pro tip: Valet parking is recommended. It’s $10 after applying the restaurant’s discount code. We’re not locals, but the area seems to offer some exciting nightlife options nearby—definitely worth exploring after dinner!

Ella’s on the floor level of the Hyatt Centric is a good option if you’re in the area or staying at the hotel. I ordered the chicken parm, which is my favorite plate in general, and it was a large portion. The taste was a bit different than what I am used to, more of a smokey taste but it was good nonetheless. Had the tiramisu for dessert and all portions were very large!

Went here for Valentine’s Day with a friend couple. The kitchen is disorganized, my steak tasted like chalk. They were sold out of the burrata and NY strip on Valentine’s Day at 730pm. I hate to say it but I’m not coming back. Waitress was nice but being blunt food sucked and the wait time was worse.

Our group was here for a work conference and wanted a sit down meal together so we made reservations as it was close to our hotel and had good reviews. We were required to use a credit card for the reservation, and only had the option for outdoor seating. When we arrived we discovered there was no lighting, ambiance or heating outdoors for the colder temps so asked to be seated indoors. We were told we could seat ourselves in the bar area and would receive full service but all tables had reservations. We sat for over 10 minutes before someone came and dropped menus to say “I’ll let you look at these and I’ll be back”, had to ask for water. Our food was overall pretty good. However we had to ask for bread, and only received enough for half of the table to get a single piece. No drink refills offered etc. And when we left 1.5 hours later at least 6 of those “reserved” tables were still empty. I would not recommend this place.

Giving three stars across the board. Our waiter, Jay, was ok. Occasionally, he would ask if we needed anything or if everything was ok…but he definitely didn’t wait for us both to respond. He wasn’t attentive even before they were “busy”. Our food was ok, the salad was not even close to what was described after asked about. Both appetizers that we tried were “OK”. My husband’s Chicken Parmesan wasn’t at all hot when it came to the table . My fig/goat cheese pizza was delicious…I would definitely eat that again. I mentioned our distaste for the evening to the manager on our way out and she seemed pretty flippant about it. For $180+ for a meal for two this should have been a much better experience.

My daughter recommended this place because she had enjoyed a wonderful meal at Christian’s book signing. My friend and I were so excited to try this restaurant because you cant find good Italian food in Nashville. My friend and I enjoyed everything Except our waitress Laura was horrible. I eat out often, I was in the food business, and I am not a picky customer. Her attitude from the time we sat down till the receipt was undesirably. She had an annoying attitude every time we said something . It could even be a compliment. We didn’t complain once about the food . All we did was compliment it. We got the feeling she didn’t like out of towners but little did she know we live in Franklin. She put a damper on our evening because of her bad attitude. Dinners aren’t not cheap these days. The parking was another issue. We got charged for parking in the hotel which the restaurant affiliated with . All other hotels in Nashville give you free parking and a few hours to eat when dining at the restaurant in the hotel. Christian has a great place with amazing food but needs to get better help and accommodate his clients with free parking for a two hours .

Zab Eton

My wife and I visited Nashville for few days, and wanted an Italian dinner. We saw the good reviews for this place and decided to give it a go. Trust me, Nashville has a lot of options. We were really disappointed. I was expecting more from this restaurant. The service was great. No complaints there. However, the food was not good at all, just average. The eggplant and pasta, both were salty! My chicken parm was better, not good. The wine was good. The size is big, which is good, depending your appetite. The prices are acceptable. I’m sorry to say I do not recommend it, and I will not be back.

Aaron Carlton

Went here for a birthday party with friends and family. The location is easy to find, and there’s a parking garage directly overhead if you prefer to self-park. We paid $25 for our time there. They also offer valet parking for $25, but I believe the restaurant can validate it down to $10. We had a reservation and they had our table ready. When they took the reservation, they also asked for a card to charge in case you have to cancel within 24 hours of the reservation, it is a $25 per person charge for cancelling within that window. Fair policy. The atmosphere was very nice. Warmly lit, comfortable, and a great setting for a group dinner. The food was excellent all the way around, easily a 10/10. We especially loved the arugula salad, pork chops, and desserts. Where things fell short was the service. Our server was slow to take our order and seemed somewhat disengaged. At one point he called me “buddy,” which I did not appreciate as it’s a personal pet peeve of mine and just unprofessional in general. When it came time to settle up, we were told that checks could only be split three ways, which made things inconvenient for a larger group. Maybe that’s a limitation of their system, but it still left a poor impression and would have been nice to know from the beginning. What also didn’t sit well was the automatic gratuity. For our group of seven, a 20% tip was automatically added on food and beverages before tax. When our server mentioned it, he referred to it as a “17% tip included,” which felt misleading and disingenuous. All that said, the food and atmosphere were wonderful, and I’d definitely give the restaurant another try in hopes of a better service experience next time.

Went here for a birthday party with friends and family. The location is easy to find, and there’s a parking garage directly overhead if you prefer to self-park. We paid $25 for our time there. They also offer valet parking for $25, but I believe the restaurant can validate it down to $10. We had a reservation and they had our table ready. When they took the reservation, they also asked for a card to charge in case you have to cancel within 24 hours of the reservation, it is a $25 per person charge for cancelling within that window. Fair policy. The atmosphere was very nice. Warmly lit, comfortable, and a great setting for a group dinner. The food was excellent all the way around, easily a 10/10. We especially loved the arugula salad, pork chops, and desserts. Where things fell short was the service. Our server was slow to take our order and seemed somewhat disengaged. At one point he called me “buddy,” which I did not appreciate as it’s a personal pet peeve of mine and just unprofessional in general. When it came time to settle up, we were told that checks could only be split three ways, which made things inconvenient for a larger group. Maybe that’s a limitation of their system, but it still left a poor impression and would have been nice to know from the beginning. What also didn’t sit well was the automatic gratuity. For our group of seven, a 20% tip was automatically added on food and beverages before tax. When our server mentioned it, he referred to it as a “17% tip included,” which felt misleading and disingenuous. All that said, the food and atmosphere were wonderful, and I’d definitely give the restaurant another try in hopes of a better service experience next time.

+1

My wife and I visited Nashville for few days, and wanted an Italian dinner. We saw the good reviews for this place and decided to give it a go. Trust me, Nashville has a lot of options. We were really disappointed. I was expecting more from this restaurant. The service was great. No complaints there. However, the food was not good at all, just average. The eggplant and pasta, both were salty! My chicken parm was better, not good. The wine was good. The size is big, which is good, depending your appetite. The prices are acceptable. I’m sorry to say I do not recommend it, and I will not be back.

Marina Distefano

My daughter recommended this place because she had enjoyed a wonderful meal at Christian’s book signing. My friend and I were so excited to try this restaurant because you cant find good Italian food in Nashville. My friend and I enjoyed everything Except our waitress Laura was horrible. I eat out often, I was in the food business, and I am not a picky customer. Her attitude from the time we sat down till the receipt was undesirably. She had an annoying attitude every time we said something . It could even be a compliment. We didn’t complain once about the food . All we did was compliment it. We got the feeling she didn’t like out of towners but little did she know we live in Franklin. She put a damper on our evening because of her bad attitude. Dinners aren’t not cheap these days. The parking was another issue. We got charged for parking in the hotel which the restaurant affiliated with . All other hotels in Nashville give you free parking and a few hours to eat when dining at the restaurant in the hotel. Christian has a great place with amazing food but needs to get better help and accommodate his clients with free parking for a two hours .

Nice to see celebrity chefs opening restaurants outside of the typical NYC-LA-Vegas markets. Ella's is housed in a beautiful open space on the 1st floor of a hotel in a lively part of Nashville. The service was excellent as our server was engaged, attentive and polite. Food...ummm....well....Chef Christian...let's just say that if you were judging the food on one of the many Food Network shows you make an appearance on, strong chance that you'd have a lot of criticisms. Somebody would've gotten "chopped" or sent home. I think the best word for the food was flavorless. There was almost no flavor from any of the multiple courses we tried. Even the dessert was tasteless. How do you pull that off? If you go for drinks and people watching, Ella's can be your spot. If you're going for the food....good luck!

Very little positive to be said about our experience at Ella's. We were seated on time for our reservation - a reservation we definitely didn't need since only 2 other tables were occupied. We got the mozzarella sticks to start. They're way too thick - the ratio of cheese is just too much. We got the vodka sauce and chicken parm as mains and shared the pepperoni and hot honey pizza. The vodka sauce was good but the chopped basil was bitter and threw the whole dish off. The pasta shape for this dish is giant - nothing like something I've had before. The chicken parm was hardly a cutlet - way too thick. It's a huge piece of chicken with an alright flavor, but the thickness takes it away from being chicken parm. The marinara sauce on the occupying spaghetti is not good - like the vodka sauce it had one element that was off-putting. The pizza was gross - globbed on cheese atop floppy crust. They did give us a free chocolate tart dessert for a birthday we were celebrating. It was very good - the best part of the meal. Service was okay. Other tables that ordered after us got their food first. Our waiter kept our waters full but was slow to check in on us, clear plates, and bring the bill. He was friendly enough though - one of the other waiters seemed much better. I wouldn't recommend Ella's whatsoever.

Lane

Very little positive to be said about our experience at Ella's. We were seated on time for our reservation - a reservation we definitely didn't need since only 2 other tables were occupied. We got the mozzarella sticks to start. They're way too thick - the ratio of cheese is just too much. We got the vodka sauce and chicken parm as mains and shared the pepperoni and hot honey pizza. The vodka sauce was good but the chopped basil was bitter and threw the whole dish off. The pasta shape for this dish is giant - nothing like something I've had before. The chicken parm was hardly a cutlet - way too thick. It's a huge piece of chicken with an alright flavor, but the thickness takes it away from being chicken parm. The marinara sauce on the occupying spaghetti is not good - like the vodka sauce it had one element that was off-putting. The pizza was gross - globbed on cheese atop floppy crust. They did give us a free chocolate tart dessert for a birthday we were celebrating. It was very good - the best part of the meal. Service was okay. Other tables that ordered after us got their food first. Our waiter kept our waters full but was slow to check in on us, clear plates, and bring the bill. He was friendly enough though - one of the other waiters seemed much better. I wouldn't recommend Ella's whatsoever.

Server did not want to split checks even after maximum consumption of $750 for party of 12. Asked to place a to go order 1 hr before leaving to avoid having to wait when Asking him about to go order he says “ I forgot to send the order” said it would not take longer than 5 minutes , I let him know it was fine as long as no longer than time said.20 minutes go by and I ask about order he than days “the kitchen was closed its not my fault “ . Said he couldn't do anything about it .tall chuby man with the beard . Not the best customer service for the place. He also messed our order up and had one us wait another 15 minutes to get the food

We had a very disappointing experience. We originally made a reservation for 15 people, but a day in advance and again on the same day, we notified the restaurant that our party would be 12 people instead. Despite this, we were still forced to meet a $700 minimum spend, with no flexibility whatsoever. On top of that, we were told that the check could only be split into a maximum of 6 payments, which is completely unreasonable for a party of 12. There is no logical explanation for why the bill couldn’t be split per person or at least more evenly. Because of these rigid policies, we were forced to order items we didn’t want or need, including bottles of wine and extra food when we were already full, just to reach the required minimum. This created frustration and took away from what should have been an enjoyable experience. The food may be good, but the lack of flexibility and poor handling of group reservations completely overshadowed it. We would not return and do not recommend this place for large parties

You get better food at a fast food restaurant, save the money and go elsewhere. The food was cold, the chicken Parmesan was about an inch and a half thick and had all the personality of a deep fried piece of leather smothered in tomato sauce straight from the can. This is not cuisine. It’s not even food.

Leslie Cosme (Leli)

Super disappointed in the food quality. The Caesar salad was literally just iceberg lettuce with dressing that had no flavor at all. It did not taste like Caesar—very plain and more like sour cream. After trying it, we didn’t eat the salads. We ordered two salads at $14 each, and spending nearly $30 on something we couldn’t eat is ridiculous. The pizza was also extremely overpriced. For $22, it was about the size of a small to medium Domino’s pizza and had very little flavor. The tomato sauce tasted spoiled, like it had gone bad, which made it completely unappetizing. Overall, the food was not worth the price at all. I expected much better quality from a restaurant in a Hyatt hotel. Very disappointing.

Super disappointed in the food quality. The Caesar salad was literally just iceberg lettuce with dressing that had no flavor at all. It did not taste like Caesar—very plain and more like sour cream. After trying it, we didn’t eat the salads. We ordered two salads at $14 each, and spending nearly $30 on something we couldn’t eat is ridiculous. The pizza was also extremely overpriced. For $22, it was about the size of a small to medium Domino’s pizza and had very little flavor. The tomato sauce tasted spoiled, like it had gone bad, which made it completely unappetizing. Overall, the food was not worth the price at all. I expected much better quality from a restaurant in a Hyatt hotel. Very disappointing.