Rottie Lovers 916

Waited 20 minitues in the drive through line to pay $25 for two Burban Bacon cheeese burgers. The fries were cold, the young men working the drive through were heavy handed while shoving the food from the window. The burgers were dry and almost plain. Bacon bits and a dab of sauce. Terrible.

Ordered a Baconator that gost $11.00, and this is what I got. A bun, burger, cheese, NO BACON. So frustrating to get home and not get what I paid for. Plus I tried to call and it goes to voicemail.

not only did they short me for four drinks but I still got charged for four meals and you guys left off to the biggie bags yet I still got charged $74. That’s crazy. I can’t believe it when you call you can’t reach anyone. The mailbox is full… real nice.

Nasty food over cooked employees standing around bad attitude to customers

Craig Vilardi

Ordered chicken strips and when I got home I couldn’t believe what I received. They were so dark and overcooked I couldn’t even eat them. Took them back the next day and was told that the manager told them to sell them anyway. What a way to make profit. Pathetic

X21 Marketing Group Team

My doosdash order was missing a drink. I called the store and I keep getting sent to a voicemail. That's bad customer service.

Melsi Erazo

They’re just boys attending the restaurant.. just the chines guys who was Preparing burgers was wearing gloves but nobody else.. they didn’t want to take my order . The guy who took it at the end was no happy at all being at the cashier..why do you guys work here if you don’t like to attend the customers? Bad service they missed my friends and a soda 😖… please do something about it …

NAAN KING

Look like a bunch of kids with no experience when I pulled into the drive-thru nobody was in there nor did I see people inside but they had me wait at the drive-thru and then after taking my order had to wait for a drinks while waiting for drinks checked my order incorrect. Very inexperienced employees but then again they're Wendy's they don't care about reviews they got business all day and I will definitely be back too

Neha Chandra

Customer service guy couldn't understand us. He said the grilled chicken sandwiches have been discontinued. When we ordered the food all what we asked for was not done. Three times we had to come to the service counter to get our food right. There were two young people who seemed to have no interest in what they were doing. They didn't know their jobs either. They need good training. The food was of very low quality. Very poor and unsatisfactory 😟😕😣😢

Kareema

Today was my 3rd visit in the 2 years that I've lived in elk Grove.. I ordered a $3 son of a baconator, an order of baconator fries and a small drink to my knowledge after reviewing my receipt I do believe I was overcharged and this isn't the first time. Please be careful coming here check your receipts I know for a fact that I was overcharged. Not only that the food was sloppily made and the cheese on my fries wasn't even melted. I ended up wasting half the food out of disgust. I would have been better off spend $14 at in and out burger, their fries such but at least I would have been satisfied. Three times is enough for me, I'll never go back to this Wendy's...needs better customer service and better food prep skills, just subpar across the board.

Pafoua Yang

There were 3 of us and we went to the drive thru to order. we had to park the car to go inside to get more bbq sauce as they gave us only 2 and gave us an attitude and question us of why we need more bbq sauce. (He still gave us the sauces) Even after we left, we found out 1 of the 3 we ordered was wrong. Food was good, but not what we ordered. Not going there again.

Contesa Talana

Tried to order but the fryer person on duty today, Sunday Oct. 20th 2024, 11:20am is very rude and have bad attitude! My family isn’t happy with the way he treated customers. He’s not supposed to work in a job that deals with customers. This fast food restaurant just lost customers and we are not coming back to this store!

Brandon Burkett

This Wendy’s is consistently awful. Every single time there is something wrong. Food is cold and put together sloppy also missing condiments. Ordered a double stack the whole burger wasn’t properly assembled soggy bun and 1 pickle the size of my pinky nail. Also ordered a Chicken BLT sandwich literally not 1 strip of bacon. You’re rushed through their drive thru for some horribly made overpriced food that they don’t even have the decency to correctly make or give to you fresh and hot. All this tells me is that management is awful from top too bottom. I will never spend my $ at this Wendy’s ever again. It was 12am so I know these are lazy adults making this food not a bunch of HS kids. Stop raising your prices if this is the quality of product you put out