Sonic

R Trevino

Third visit, 2nd review. I paid for bacon and again, no bacon. I let it pass the 1st time, said something the 2nd time and now, I'm done with Sonic. Staff is nice but orders always not what I pay for. I'll patron the new McDonald's across the street.

Clarissa Vasquez

Went to sonic last night for some drinks and snacks. I understand places get busy but how hard is it to read a monitor and make an order correctly?! I paid extra for strawberries and lime in my slush and it came with neither. No lemon in my husbands tea, no ranch or marinara sauce for the cheese sticks and all our food was super cold! And yes we ordered all the condiments. Annoyed and disappointed

RoseAnn Castilleja

Yesterday evening I was so hungry for a hamburger so I went to sonic drive thru in Alamo parkway and I was so disappointed. The hamburger was burnt and looked like it was heated up again. It tasted and smelled bad. I can not believe they are serving the food like this to paying customers.

Ivan Haynes

Large chocolate shake. It wasn't a shake it was chocolate milk. Was told they were having problems with the machine, but others were also getting the same thing and there's looked fine.

Peggy Chapko

Food quality was awful - paid $4 for a double jr cheeseburger that was slopped together . I had more mustard , ketchup and pickles than beef . It was drenched in ketchup and mustard . Hope this was just a bad day for this location ans not the standard .

Isaiah H

Terrible experience with the service. We walked in and there were clearly open tables, but instead of seating us, the staff kept walking past and seating other customers who arrived after us. We waited patiently, thinking maybe it was a mix-up, but it became clear they just didn’t care. No explanation, no apology — just ignored us while others were seated right away. Honestly, it felt disrespectful. We ended up walking out. If that’s how they treat customers before even sitting down, I can’t imagine what the rest of the service is like. Won’t be coming back.

Sean Bowen

I wanted to share my recent experience at your park, which unfortunately ended on a very disappointing and upsetting note. My visit had been wonderful up until a distressing encounter with a staff member whom I believe to be a manager named Vicki. As we were preparing to leave—fully aware of the park’s closing time and already gathering our things—Vicki abruptly stormed outside and harshly told me and the three children I was with to, and I quote, “Get out, the park’s closed.” She followed this by motioning for us to move faster, despite the fact that mere seconds had passed since she spoke. There was no courtesy, no professionalism—just an unnecessarily aggressive tone and body language that made the children feel uncomfortable and myself deeply disrespected. What stood out most was the lack of patience and the way she singled us out with such hostility, which left me feeling as though my family and I were being treated differently than others. Her approach lacked any form of decency or basic customer service, and frankly, it felt discriminatory. I can’t help but feel that if we were a different-looking family, perhaps we would’ve been spoken to with more respect. It was a deeply unsettling moment that marred what had otherwise been a pleasant day, and it left both myself and the children shaken. I hope this message leads to a serious reflection on how guests—especially families with children—are spoken to and treated by your staff.

Dana Lacourse

I ordered a sausage toaster breakfast sandwich groovy fries and an iced coffee for breakfast today using uber eats no cheese I requested via uber eats app they left out the sausage had to throw it away drink did not have the. Chocolate syrup in it groovy fries were cold. do not use uber eats to order from here. I called twice to complain and had no answer. Order using uber eats with another location due to lack of service. Had to file a complaint with the customer service sonic phone number will not be a customer anymore.

Pasha Pasha

I am a food delivery driver, I got an order from this location, I waited more than 40 minutes. They did not bring the order. One of the employee asked me move forward so others can pick up their food. I explained the situation, I said I am not gonna move because I am a driver, and waiting is wasting my time and money. I am not work as an hourly rate, I work for per order. He said, “ I cannot let you wait here. Pull forward and we will bring the food” Right now I am waiting 55 minutes, they did not bring it yet. I got 55 minutes 0 dolar. They bring other people in orders early because they give them tips? I do not knowIt is not acceptable

Kim H

I placed an order at 2:02 pm. It never came out. Then I called them about 2:10 and a female answered. I told her that my order has not come out yet. She said she didn’t have it. I said you do and this is the address and she says oh I found it. At 2:27 it still wasn’t ready. The drive through was going very efficiently, so I wasn’t sure why after 27 minutes that I didn’t have my order. I pull up to the drive-through and they still acted like they don’t know what order I was talking about. They find it and had me pull up. I finally received my order around 2:35. There were no apologies or nothing, just here’s your order and walked away . Absurd! There was no reason for this! We checked in, we called, we had to go through the drive through and then still wait! When I went to contact Sonic through the app, their store number #6772 didn’t exist, therefore, I couldn’t submit this issue.