Edit: they got new bartenders! The new people are great! Great improvements as of late! Happy Holidays I stopped drinking cold brew because it tastes like they don’t clean the kegs. Limiting me to iced lattes because I prefer coffee cold. But now the espresso is starting to taste bad too. They let shots sit before they swish the drink so it never mixes right. I used to be a barista so I tried to let it all slide but it’s like the drinks are made poorly on purpose

I like Starbucks coffee, I love the energy people who work their give. Favorite coffee is the apple crisp Macchiato The only negative i have is this: I never get food from there due to the high cost and just taste like reheated pre-made food. Not really the stores fault. I only rate food as a 4 just in case they include coffee in the subject of rating.

I love this Starbucks location the people are great, in especially Jocelyn she was great so happy and friendly super nice and made conversation with short but it was nice I know they were busy but she still took time to make me feel welcomed🫶🏼

I went into this Starbucks location feeling really down. The manager took my order and was incredibly friendly. He gave me a number of recommendations on how to make my drink taste better and lifted my spirits. I left there feeling much better. Definitely the best experience I have had in a Starbucks before!

Okay so I usually don't write these but I am still thinking about it so here we are. I came into this Starbucks last week totally beat. Friggin run down. I'll admit I'm usually pretty annoyed already because for some reason I pick Starbucks and have to have it made again sometimes, and end up waiting with other people who are wanting new drinks. Anyway when I was waiting to order I noticed no one was handing any drinks back, so I was pretty stoked for the good sign. They were very nice when I ordered and one of the employees near by made polite conversation as I waited and he worked. I noticed he was making sure things were done correctly, while still entertaining me, even though I'm sure I was pretty annoying due to the exhausted rambling. Like right now. So the bottom like is, I found out this guy's name is Mark. He's awesome. He gets things done and he makes you feel like a human when you thought you had accidentally left your human form behind somewhere on Wednesday behind a pile of work. He also looked super familiar, and I figured out it's because he kind of looks like Gerard Butler in the eyes. So if you want an incredible experience at Starbucks, like someone is to make you feel like you're going up on a Tuesday, look for the dude who looks kind of like Gerard Butler in the eyes with a name tag that says MARK. Exhausted rambling over.

Baristas make coffee with LovE here ! I always drive to this Starbucks because the drinks are good! They make them how they are suppose to taste never have any issues. Out of all the Starbucks in the area this is the one ! Line does get long but i rather wait and have my drink made right and with love ❤️

I haven't been to a Starbucks in a very long time. I always get a venti french vanilla cold brew with sweet cream. It's so good!! The drive through line was long, but I didn't wait very long. Everyone is super friendly and courteous.

This location has been outstanding in my opinion ever since it first opened. Several great people from here have moved into management positions at other locations, and although they are definitely missed it's good to see them succeeding within the company. Kudos to the previous and current managers here, as well as all (and I do mean all) of the baristas for consistently offering friendly, consistently excellent service.

Just had the best experience at this store. Staff was friendly and helpful in helping me with gifts for Christmas. Thank you Kabe and your crew! Cheers.

Love coming here. The atmosphere is warm & welcoming. I enjoy my interaction with the staff as well!

Came here for some coffee (obviously) and it’s quite a busy place, the wait for take out is never too short not too long wait time was about 3 minutes, really respectful employees (at-least in the morning). Hard working people I can tell you that.

They put cute stickers over the bags and my drink♥️ Made my day, that was sweet

One of the best laid out Starbucks I have been in before. Seating arrangement is laid out very well. The barista area is wide and spacious. And all of the employees seem to be working like little ants in unison.. Large area for outdoor seating and covered. On west side of building. 20 spots

I really didn’t have the energy today! My daughter wanted to stop by Starbucks and meeting Mason at the window this afternoon was a fresh breathe of air! He was amazing, his energy was authentic, & he deserves a raise! Amen 🙏🏾♥️ #GoMason

I had a great experience at this Starbucks location, they even spelled my name correctly!

Joci (Jocelyn) at this location is such a sweet heart. She is always friendly, always with a smile on her face. This location has such a beautiful and joyful person greeting their customers (Joci), I recommend this Starbucks to everyone.

Starbucks consistently delivers a great coffee experience. Whether you're grabbing a quick latte on the go or spending an afternoon working in one of their cozy seating areas, the atmosphere is always inviting. The baristas are usually friendly and effici ent, even during busy hours. I appreciate the variety on their menu—from classic coffee options to seasonal specialties, there's something for everyone. Their food options, while slightly pricey, pair well with the drinks.

This Starbucks has become a true oasis for me—a place I visit a couple of times a day to study, work, and recharge. The baristas are consistently warm, friendly, and genuinely go out of their way to be helpful, which makes every visit feel welcoming. I especially appreciate the online ordering system—it’s seamless, reliable, and saves me time without ever sacrificing quality. The drinks are always expertly made, and the consistency is impressive. More than that, this location truly embodies Starbucks’ “third place” philosophy: a comfortable, dependable space where you can focus, relax, and feel at home outside of work and home. I’m incredibly grateful for this team and the atmosphere they create every single day.

It’s so much I could say about this particular Starbucks I love everything about it and they treat me like family. The only way I’ll go to another Starbucks is That I’m out of town. But overall, the Starbucks on Arkansas Lane in Grand Prairie they rock. The staff is phenomenal and I can give a shout out to every individual Megan, Bella, Mason, and Daniel. They know me by name. I absolutely love this Starbucks.

Very welcoming as soon as you walk in! They know costumers by name, it’s clean inside, and they have a nice covered area outside. The service was great and quick!

Had car trouble in the middle of the line. A beautiful Barista came to the rescue and jumpstarted my car! 10/10 always come here coffee is great and so are the workers! 💖

mason, jay, and meagan were so nice and made my drink beautifully! it was a lovely visit and i will definitely come back because of them

One of the best Starbucks I ever went to, the baristas were super kind! I never write reviews but I had to say it, I don’t understand why people complain about time, if you’re already late for work, why get a coffee on your way? the crew were super fast as they can while smiling to people. 5 stars

Their service is quick , their Pumpkin spice latte is good, will be coming back

Awesome with friendly staff. They were very pleasant and helpful. The lady at the register was particularly nice. I enjoyed the afternoon, and the atmosphere was good for a Sunday afternoon. This is a good location for a date though the parking gets full very fast and sometimes one has to park far or wait. It's recommended this outlet for a calm hangout.

Melanie

I have been frequenting this location for several years now and during each visit, I get excellent service. Apart from them getting my order right each and every time, they also go above and beyond by attending to customer needs in an efficient and friendly manner. Today, I accidentally spilled my drink and Brittani and Wendy wasted no time making my drink again and cleaning up the mess. Thank you to the shift managers and staff for all that you do to ensure customers leave happy and satisfied!

Benjamine Harshbarger

Our Cockrell hill location was closed for remodeling so we went a bit further down to this location. Ordered ahead but drive thru was pretty long. Since we didn’t want to stick out into the street we went ahead and parked and went inside. My wife ordered an item and our pre order drinks came out about the same time. Great location and team was nice and fast. This will now be our backup location

Sim M

Located by I-30, this Starbucks ticks all the boxes it needs. There is a drive through but seating inside (and outside) is also good enough to get some work done. The service was friendly and I was impressed by the quality of my beverage. It wasn't too crowded while I was there but if a lot of people do decide to come in, then parking could be limited.

+3

I love coffee, and Starbucks is always the best way to start my day. Some Starbucks may not be the best, because the one close to me is the best

I love coffee, and Starbucks is always the best way to start my day. Some Starbucks may not be the best, because the one close to me is the best

The coffee tastes great Starbucks is the best coffee place I've been to and I would like to always come here to get coffee.

Super great service at the drive thru! Bibi was super kind and talkative. Great customer service, definitely the third place.

My only complaint is that the music is way too loud. I had my headphones in and had to turn it to full volume to drown it out, not something I should ever have to do. It's not a concert guys. Other than that, it's good, quick and accurate drink making. Very nice outdoor seating area.

They always seem to be busy but fast at the same time one of my favorite stores the workers are always nice

Stopped for a Frapp on my way to work. Only 4 cars in front of me in the drive through but still took almost 15 minutes. The drink was good and the barista person at the window was very nice. Left a tip because right thing to do and to encourage them during these difficult times we are experiencing here in Dallas area.

The inside could be cleaner and the lines can be long but it’s all worth the wait once I get to the window and see Julie or Ari! Even when I go in! They are helpful, knowledgeable and just all around amazing. Their customer service is beyond top tier. Oh and I absolutely love their ice! If you Love ice this is your location! It is my favorite! However their personality is honestly why I this is one of my favorite stores. Julie & Ari honestly I wish you all the blessings and peace in this lifetime beauties! You may never know how much those little moments mean. I’ve been coming for quite awhile now and out of everyone here new and old they make eye contact , they wear a smile, are always so pretty! And even if it’s a long day (which I never can tell until I ask how’s their day btw) they still deliver top tier customer service everytime! These days you have to appreciate good service and they understood the assignment. I will say idk the AA guy (I hate to label) that makes the drinks…can make one hell of a drink! At least mine is always on point! and I’m so here for it!

The cashier/barista was a bit distracted when placing my order, so I never got what I asked for, but she got my wife's order well. Anyway, the manager of the branch fixed the problem, and he gave me a free latte and a gift card for $4. I really appreciate the effort to fix the situation. Thanks

It's so loud they sometimes can't hear your order, I was able to order at the window the employee was understanding and very nice my drink was also within seconds seemed like and it was made fresh🥺😍🧡

ElviZote

Honestly, I left pretty upset. I ordered one large coffee and three small ones, and all four came with barely any coffee inside. How is it possible that not even the large one was filled properly? You pay for a specific size expecting to get what you paid for—not cups that are half empty. It really feels like they’re charging full price but serving half the product. Very disappointing experience. Hopefully they get it together, because like this, it really makes you not want to come back.

R T

Today was sad...i added the photo but this is how my coffee came :( also attached is my order. Maybe a bad day today :(

While on vacation in Dallas I needed to caffeinate and this location got the job done. \nIt's a stand alone location with decent amount of parking and a drive-thru. Both times I visited I ordered a…

Product I got was just fine and they got the order right. This location is also a chipotle, which I don't believe has a drive thru for chipotle. The drive thru is for Starbucks. The double business coupled with the location by a highway makes this Starbucks very busy. I think I was in line for at least 20 minutes, reason for the 3 stars. They have parking and seems clean and professional.

They take way too long (compared to other locations) and they are not clear with the menu. I ordered a strawberry lemonade because they said they didn't have the very berry hibiscus anymore. I order it because I wanted the fruit and they fail to tell me they didn't have the fruit. I had been waiting in line too long, so i just took the drink the way it was. I understand the shortage of ingredients, but communicate that to the customers

Meagan the coffee master has no manners. I walk up to the counter and all she says is, “what can I get you.” I say good morning and ask how her morning is going and all she says back is, “good.” I come to Starbucks and pay $15.53 and get crappy customer service. Lastly, as a customer I should not have to ask her to repeat my order prior to paying. What happened to good customer service?

Drive-thru wait was kind of long but that's almost expected. Gave 3 stars because frap was basically melted by the time I reached window and I was told to just stir it 🤷🏾‍♀️ I think at a peak time like this they shouldn't make frozen drinks until customer comes through drive thru #MobileOrder

Crystal Jones

I wish that this Starbucks had somewhere to sit and have a cold or warm cup of coffee and tea, unfortunately they don't 😞😞

Elijah Helms

My biggest gripe about this Starbucks location is their lack of space for a drive through line. Cars have to wait on Belt line Rd (very large busy st) and I have seen several rear end collisions and near misses occur due to the back up that this drive through causes. There have also been several times where the store was out of many items (although they are nice enough to let you know with a sign before you order). I enjoy the nitro brew coffee so that's why I give up to 3 stars. 🙂

+1

Only go to this location if you have 30 min to wait for your drink.\n\nI feel bad for the Starbucks workers here. They are a very busy location and you can see they are clearly working hard but it …

Place is okay. staff is just a little rude and they rush you a lot. Very impatient and don't like to remake drinks but oh well. Besides that the place is DECENT

This Starbucks has been my favorite but have been unusually slow. I sat for 20 minutes on a weekend only to watch only two cars make it to the order speaker with three more in front of me. Needlesst…

Ordered ahead. Went in and was handed my drink. I waited in the lobby nearly 20 minutes and finally got someone’s attention to ask about my food, only to be told they were out of that particular item. I understand being busy but Starbucks strives to be consistent with their recipes and how their drinks are made but along with the drinks, customer service needs to be apart of that consistency. Additional issue. Baristas go out of their way to avoid eye contact as you wait to pick up your online order. Instead of asking every few minutes, I’ve waited as long as 15 before they stop and ask.

Usually love this place. Waited in line for 15 minutes. Inside was just as busy. Noticed the car ahead of me got the wrong order and returned it. I got mine and drove away. Mine was wrong too. Not about to go back to wait in line again. Hope next time is better.

Its always too busy and they have too many mobile orders that fill the counter. My coffee was not correct and cold along with my food. Never again.

My friend and I went and ordered 2 drinks, one for me and one for her. It took a while until they gave me my drink and I wasn’t bothered by it too much until I noticed my friends drink was taking longer and I went to ask the lady who took our order about it and she just said “I don’t know” and turned around to continue to make someone else’s drink. She didn’t even bother to help in any way at all.

Not sure what’s going on here...use to be great place for a lunch meeting until a month or two ago, now it’s B-team all around! Seems like the two guys that were actually good on the noon crew just up and quit. And the girl that took their place as the manager just rolls her eyes at you and corrects the way you pronounce the drinks. I just want my drink made correctly please and with out the attitude would be amazing Savana!

Honestly I’m not sure if it’s an issue with staffing, systems, management, or all of the above. This location is always a hit or miss so it evens out, however lately it’s been progressively getting worse and the previous day took the cake. I usually wait ten minutes even though getting through the drive thru at this location takes 10 to 20 minutes to go through anyways. This time however I was in the drive thru line for 45 minutes and this was after being told the after the first 25 minutes “You came too early bro.” and having to go through it again. Like dude I’m literally 30 minutes past your estimation. Should I have just screw it and cancelled? Yes I should have but Starbucks corp doesn’t issue out refunds or voids transactions it’s the location manager so good luck to that, they never come through anyways.

Best to come at night, when that dirty blonde works morning she takes orders way too slow 🙄

Long line I understand. However, in cases where theres a long wait i got melted frappuccinos without extra toppings and a room temp cheese crossaint. Worse satrbuck experience, in quality, and accuracy. They CAN do batter as other locations have better outcomes.

The only good thing about this location is how late it stays open and that it's open most holidays. However Every visit, EVERY visit is 15-30+ minutes for an incomplete order with missing items, may it be inside or mobile order - it's always late and the coffee isn't done well. I don't mean to sound like a Karen but when it's every time, despite a full team of baristas present - it gets frustrating. I just want to get in and out quickly, Not wait and be cranky.

Tell me why there was a dude that walked in 15 minutes after I order my drink, stood in line-ordered 2drinks- and was gone before I even got mine. Even dude three people behind me got his drink before me.. my drink wasn’t even complicated… it was an ICED CHAI … an ICED CHAI .. you literally just need pump and pour the stuff in a cup w/ ice ..

Not quick to leave a bad review but I’ve been to this location 4 times and my matcha in never fully mixed. If I were a barista or on window expo I could not confidently hand out a drink that looks like this.

Josalynn Synclaire

Mostly a drive thru service Starbucks. I decided to place order online and go inside. When I went in I was the only person in there. I received my order after multiple people who came after me received theirs. My drink was sitting on the side and was only notice after a woman who again walked in after me noticed her drink sitting on the side. I won’t be back to this location.

Yazmine Rodriguez

I stopped her thinking I would give this place another try ( shoulda just learned the first time ) drink was so watered down , I paid for extra matcha and my drink looked like just milk , LOTS of ice & cold foam on top lol , drink was gone in 2 sips , literally just bought a cup of ice and cold foam 😂

We walked in. We waited about 3 minutes and no one greeted us . There was no menu . We walked out and ordered drive thru. We had no choice.

We walked in. We waited about 3 minutes and no one greeted us . There was no menu . We walked out and ordered drive thru. We had no choice.

Customer service doesn't exist here. I understand that when Starbucks is busy, it's very busy. I was in the greatest of moods, but talk about vibe killer. The "barista" Lilly was very rude to just ab…

Customer service doesn't exist here. I understand that when Starbucks is busy, it's very busy. I was in the greatest of moods, but talk about vibe killer. The "barista" Lilly was very rude to just …

UPDATE: I mobile ordered way ahead of my arrival thinking that would cut down on my wait time-it didn't. It still took over 30 min to get my drink(done correctly after 2 remakes) and food items. …

This Starbucks is one of the worst they are always out of items and their drinks are not good you spend $6 for a refresher for it not to taste like the other ones if I wanted a cups of water with…

This location was so NASTY. Iv never been in a Starbucks that is dirty inside they were rude music was so loud they could hardly hear me order my drink. Sadly when I got my drink it tasted so bad I trashed it before I even got in my car and didn't even want to go back to get a refund. Shame shame on this location. I expected much better. I'll never go back to this location.

My experience was horrible. I ordered 3 coffees and one of them was incorrect. I politely asked the barista at the drive through window to fix my order. She then proceeded to me roll her eyes after waiting passionately for my drink, I left. After giving the drink to my sister she proceeded to tell me that her drink was bitter and flavorless. She has gotten that drink plenty of times, so she is familiar with the flavor. Not only did we receive poor customer service, but we also received lousy drinks. Will not be going to this location anymore!!

i’ve gone here multiple times and they also take forever whenever i order through the front and not mobile. I went there today 11/18/2022, i ordered my 2 drinks and food. i got one drink and my food but i was still waiting for my other drink. i mentioned to one lady that i’m waiting on my drink and she said give us a minute we’re working on it. so i said okay, then more orders went by and not mine. so then i asked the guy member and he said the same thing. but he was the only thing who did something about my drink to make it “on the fly”. they had to scroll through the ipad to find my drink and to show that they never made and how far passed they have gone since it was way up. after all of that i got the drink and it was wrong!! i will call and leave a complaint and let management know as well!

Update: Waiting in line for 30 minutes at 4pm and still not out of line! Avoid!!!Afternoon and evening baristas are the best!!! BUT Morning baristas rush making the orders (understandably because the lines are long), and are often sloppy in making orders, resulting in coffees that taste harsh and unbalanced.

I have been going to this location for 2 years, these past few 6 months I have have notice the change in service and drive thru service has been the worst on timing. Today, it is the first time I had waited an hour in the drive thru, I can say this was the longest ever. Are y'all going to improve in the area, or just lose me to another location.

Awful service! Came and got in the drive thru line at 9:10 pm, waited 20 minutes in line and get to the window and they say I’m sorry we are closed. Time was now 9:32 and it was 3 vehicles behind me and the car in front of me was served. I explained that I had waited in line 20 minutes and they just ignored me. With no way to just leave the line you still have to wait for everyone to get their orders to even leave. That is completely unacceptable service. This is enough for me to say I won’t be returning

Consistently great service 👍 been coming here since this location opened. Update: Instead of giving me sugar in my drink I ask for they give me an artificial sweetener that makes my drink nasty. Never should you add something not asked for someone could be allergic. 1star for now.

This is the worst Starbucks I have ever been too and the dirtiest and unsanitized and the rudest workers. I would like the manager of this location or the owner of corporate to come down to this location. Everyone in this location needs training!!! They leave the milk uncovered and ice everywhere on the counter. And the way they wash the cups and mixers they splash on customers and they don’t even know it. They just need help! Hopefully someone comes down to check !

This was the worst starbucks experience I've ever had. Walked in there at 10:10 pm. 20 minutes before closing all 4 people on staff were rude to me and my daughter and son in law. My son in law ordered a London fog. Which was full of tea leaves. My husband and I and our daughter all ordered lattes. They were so scalding hot, they didn't taste like lattes. I used 2 sleeves on mine. The person with braids on his head that made our lattes so hot, also literally threw a drink tray down at us on the counter. When we left with our drinks, They were all laughing and gestering when we left. Was the worst we have ever been treated. Oh yes, they wouldn't sell us cookies either. "Because it was to close to closing" they were sitting right there on the counter. I've never given a bad review to anyone before but I think this was worth mentioning.

This place sucks!! I used to always come here but not to sure if management has changed or what. The manager Alexis is argumentative and does not know customer service at all and should honestly should not be in position to make order’s correct for customers. I will definitely not be coming back and will not recommend this location to anyone. I see now why the reviews are where they are at.

One of the worst Starbucks. Did a drive thru at night. We threw our drinks.

Worst Starbucks drive they going right now. Save your time and go to the location on 360 and Arkansas. The extra drive will still be faster than this one. Just now, they have a drive thru line so long it’s blocking those at the end of (who have their coffee) from getting out. You’d think they prioritize getting a FW cars clear to help. Nope, I just saw three different walk-ins walk in and out before I’ve even moved again. They must not know how to prioritize. This is my last time.

Bad service I did a mobile order and went to pick it up and I got a iced blonde latte and a grande pink drink with vanilla cold foam.We get to the drive thru and they give us our order all wrong they gave me my iced coffe hot and my pink Drink they did not put cold foam so i told them and then plus’s they charge us extra for the cold foam when i already paid for it plus’s we had to wait 40 minutes for our drinks bad service.

Went through the drive thru today and lady in the drive thru got our order wrong so we corrected the order in the window and after she gave us our drinks one of the drinks was still wrong so I gave it back to her to get it fixed. I simply asked if it was all correct and she gave me an attitude and said yes! She was very rude.

Made my mobile order wrong and then when I showed her the mistake and I said I would keep the mistake while she made me a new one she grabbed it from me and threw it in the trash. When I told her I would have drank that while I was waiting she just responded with "no it's okay" . When I restated that I would have liked that drink while I was waiting again the same response. I wish I could give it zero Stars

Stood at register for a good while, not greeted at all. No one was in drive thru, no one in front of me or behind me. No service at all, not even a smile or acknowledgment so I left. Starbucks off Collins & 20 would never! Worst experience.

Even when I place an order 30-40 minutes early I still have to wait an additional 15-20 minutes inside the store waiting for my order. I understand it can get busy some days but I come here often and the slowness each and every time is absolutely ridiculous. Do better or hire more hands.

They deserve 0 stars! This location must have the rudest, slowest, non caring employees at any Starbucks. I hate that this is the closet one to my house, and I’m glad to say I won’t go back. I’ll rather drive to Arlington. What’s the point of ordering a mobile order, to get there and wait an additional 15mins for something simple like a vanilla bean frappe???? EVERY SINGLE TIME!!!!!! Then the rude employee hands me my drink and say here. No, thank you for waiting, sorry for the wait, nothing, just here.

I order a Frozen strawberry açaí, and I got a Gr strawberry açaí lemonade, I came back and said about my drink wish I ordered, the laydi said she did not heard about my order, I did not receive a ticket also they did not solve my drink problem. Please training your employees about a good costumer service. I love Starbucks but in this store you need to change the costumer service and learn to repeat the order, I got more ice that drink. They where hurry to close. I asked for a copy of my ticket to write the complain directly to the cashier.

Not sure why every time I place a mobile order here, only part of it is done by the time I arrive 10 minutes later. The first time, they put my sandwich out, but kept my drink on the back bar for like 10 minutes until I asked what was going on, at which time they handed it to me, watered down already. Didn't even say sorry lol Second time, my sandwich was ready but my coffee wasn't. 5 minutes later they asked the order name and they started making my coffee. Unorganized. Edit: once again. I order one drink at 8:30PM. It's supposed to be ready at 8:36PM. Wasn't ready til 8:55PM. They're NOT EVEN BUSY and there's 3 baristas. 25 minutes for one drink. Not coming back here.

Review based on Evening shift team from 6/08: Do not recommend this location. Very slow and lacking in customer service. Cars are waiting in line, and instead of cutting off the line at a certain point they have the ordering kiosk let customers know they’re done serving. Save your time and go to another location instead. The reviews say it all. Starbucks absolutely needs a General Manager or corporate to revamp this location and bring in new staff.

They've gone downhill fast in customer service as well as accuracy. The last two times I went I dealt with problematic people. One tried to charge me almost a dollar extra for an already $4.00 triple espresso because I asked for 1/2 short cup of milk. She said it was standard practice since she began working there 2 years ago (I've been there several times a week since March and had never seen this airheaded child). I have been ordering this same drink from several Starbucks several times a week for years, and 1/2 short cup of any milk is free, period. I drove away after she refused to exercise common sense. Today I had the pleasure of dealing with two daft people. One tried to get me to accept that they put the milk in my drink even though I asked for it on the side. They remade it and only filled my tea up halfway with water. The girl I had been dealing with disappeared and a douchey looking dude appeared to hand me my drink. I told him to fill up the cup with more water, which he said he would, and handed it back to me exactly the same. This is what you get for raising minimum wage for people who don't deserve it: uneducated losers who can't even do the bare minimum at one of the most basic jobs in the world. The new people working here these last few months are terrible at their jobs. I will take my money elsewhere next time, thanks.

I rarely go to Starbucks but when I do I'm in the drive thru line for 15 minutes. I finally got to the window and was expected to wait another 5 minutes for a measly Chai latte and an overpriced cake pop. COULDN'T BE ME. I left with an overrated venti of overpriced time wasted and a sprinkle of don't come here again.

Why so hard to call the name of the sizes? Can’t you just use small, medium, large? I bought a large and it ended up being so short. Costed $5.36 and they didn’t even get the size correct.

Went through the drive thru and I was waiting 10 mins with ONLY 2 cars in front of me!!!!! By the time I made it to the window my Frappuccino was melted. I had basically iced coffee with no ice when that’s not what I ordered! Ridiculously slow for no reason! They weren’t even busy!!! It was only 1 car behind me. So 4 cars total (in case your not comprehending manager/owner) 10 mins!! Unacceptable. Will NOT be returning. I see why this place has received so many bad reviews! Oh, and the frap was disgusting! It was supposed to be a pumpkin spice frap, first time I have EVER not liked it and I buy them EVERY YEAR!

Omg I have never been to a Starbucks where they people are so not welcoming and very to busy to take and order . Or help a co worker out. Catilin seemed a little lost and some confusion . But no one intervened to try and help her . Maybe it’s been too long . If you don’t like your job don’t work at it find something you like .

I place a pick up order prior and when I went to pick it up I asked the lady and she said she will look it up and just walked away and started doing other things I waited 20 minutes and no one approached me until I asked another lady to see the manager and she said he wasn’t in but she helped me and immediately found my drinks and when confronted the first girl lied and said she had told me it wasn’t ready which was not what she said. The first girl’s name is Bella she had brown/blondish hair and exaggerated make up she completely ignored me until Cristiana gladly helped me. I always go to this location and have never had a problem until this now.

Horrible. Waited over 30 minutes for 1 grande drink. Wait is way too long. Do your self a favor and drive to any other location you see.

One of the slowest Starbucks I’ve ever been to. I even asked the cashier politely if there was a reason it was slow, he said he didn’t know. He was not short staffed and there was not a long line. When I pulled up there were two cars ahead of me and none came behind. I saw they each got one drink. Ridiculous. I got one drink. It was 4 pm on a Friday.

Just stopped by this morning and the entire food case had gnats in it. Omg im gonna throw up lol

I experienced significant inconvenience at 12:37 pm due to the team's inability to accept cash payments, despite my possession of a $100 bill. Given the proximity to a busy highway, this lack of cash handling presents a considerable challenge for customers. I trust management will address this issue to improve customer convenience. This is not the 1st time. I guess Dutch is getting my business they never have gave me a hard time.

Absolutely. Ridiculous! The guy in the drive-through who can’t figure out if he’s a he/she, sat there & hands me a drink That’s not even Halfway full, and when I tell him that it’s not Halfway full, and it’s a Venti.. He then asks me, what would you like me to do. Well, I don’t know Maybe fill it up or learn correct portion, not Give me the size of a tall drink and charge me $8 He should know something about being filled up clearly.

I always order a cappuccino with extra wet foam, the regular amount of foam that is used in the cappuccinos already takes up half of the cup so that's why I order it with extra wet foam that way I get a full cup of coffee and most of the time whenever I come over here my coffee is always wrong so now I'm going to be checking my coffee before I leave. Literally just went through the drive thru and only one other car was in line so it's not like they were super busy and made an honest mistake.

Came here for the first time and the guy in the window is getting girls cell numbers. They cause a 7 minutes delay in the line. Not cool, and I will not come to this one again. They are playing like kids and don’t know the sense of urgency. I still Love Starbucks!

Ice caramel machiatto is not good here, this is the 2nd time they prepare it like this….. taste like milk and sugar. I recommend the one on belt ln and 30

Terrible management! Witnessed the female manager disrespectfully argue and refuse to provide a cup of water to a customer. She refused Water to a person in 90° heat. BUT almost broke her neck to give away a pupcup!!!! Smh at Starbucks female manager decision

I will not be returning to this Starbucks. I placed an order yesterday over the phone, called this morning to confirm it would be ready at 8am for a few travel tumblers. last time they did not have my order ready either and had to wait 30 minutes. I am highly disappointed with the service of this Starbucks. What’s the point of placing an order and setting a time if you all will not have it ready even after confirming. I will take my business elsewhere.

Who’s running this store 30 mins for coffee at drive thru ridiculous

Yesterday, I ordered a Caramel ribbon crunch with extra crunch. When I tried it, it tasted like coffee with no sugar. So I went back to ask them to remake it. The girl at the window was extremely rude to me when I told her they did not add the extra crunch. Starbucks is not cheap, so why can't I just get what I paid for? 😒 the attitude was not helpful. I had a horrible experience.

Usually a good place today they got one of my kids drinks wrong ..or mixed up the orders and the manager on duty took both my sons cup after already handing them to us . Even though my son was already fine and drinking his. She was rude and her employee apologized for her but my sons were confused by the service and rudeness of the manager .

Female worker at the window around 9pm wanted to be passive aggressive and wrote “scum” on my cup because I placed a mobile order and went to the drive through. There was nobody in the drive thru lane. Lazy and disrespectful

We just left this Starbucks. My partner ordered our order around 9:45 am - 9:50 am inside the Starbucks. It was a iced tall chai with oat milk, an iced venti chai with oat milk, a bacon Gouda, and a brownie. We didn’t get our order until 10:30 am. My partner tried to ask a barista for an update on our order around 10:15 am and the barista was rude and said the order had already been completed. So my partner waited in line once again to ask about our order. They then realized that the order was either given away or taken by another customer. Afterwards, it still took another 15 minutes to receive our order. As an ex barista, I understand that it was busy, but the order should have been placed as priority once this mistake was realized. Our order should not have taken almost an hour to receive. On top of that, our drinks did not have any stickers or writing on them confirming what our orders were, so we have no idea if the drinks have oat milk or not which should be required since people have milk allergies, like we do. Extremely disappointing and a health hazard for not writing the order on the drinks. I was taught that was one of the most important steps in the drink making/ordering process. We will never return to this Starbucks again.

At all Starbucks locations, a hot drink is served as a double cup with a sleeve and topper to prevent burns to customers. I did not receive a topper or second protective cup and was burned after the cup was passed off.

I spend a ton of time in coffee shops for work, particularly Starbucks. This is without a doubt THE DIRTIEST one I've ever been in!! For the last 3 days I've gone here and today I couldn't stay. You would think that a company that won't even touch my clean cup that I bring in for a refill (which I think is ridiculous because you'll handle the dirty cash customers hand you all day and then slide over and make drinks without washing your hands) would be super conscientious about sanitation but I always seem to have to clean off my own tables no matter what Starbucks I go into. Guess that is just your company's culture, but as you can see from the pics, today was too much! Friday night, when I went in, I found a table, and usual, I had to grab some napkins to clean off the table. When I got to the trash can to grab a few napkins, I noticed the kids' high chair. Now I get it because I owned a restaurant and know thing happen but I was a little surprised to see what looked like a kid has vomited corn all over the seat and it was dripping on the floor. Being Friday night, I figured they were just busy and would soon get to it. Fast forward to 2 pm on Saturday. Come in and choose the same table, go for napkins, and to my surprise, the vomit chair has not been touched. Again, fast forward to 3:30 Sunday. Sit at another table, go to get napkins, both holders were out of napkins, and THE VOMMIT CHAIR IS STILL DIRTY! I'm just spitballing here, but shift leaders run your shift, managers, manage your team, GM what's going on in your store, area/ district manager is this really your best??

William Pham

Make the dubai chocolate drink correctly man. Yall messed it up so bad not even sweet just straight bitter and no pistachio flavor or Dubai chocolate what is wrong with yall ? Total scam.

Anet Luna

The worst customer service I ever experienced in a Starbucks !! Rushing me, I asked for my pastry to be heated up and wasn’t , won’t be returning to this Starbucks!

Rico Designs

Stopped by today to get my daughter a drink for her birthday. Ordered 3 to start off the customer service sucks! They don’t even make you feel welcomed. You’re not greeted properly or even with a smile. My drink wasn’t even topped off to the top. This location definitely needs improvement.

kim tran

Drink no good at all. I ordered mango dragon fruits and they make look like water 💦. I better drink water at all to pay for it

Lizeth H

Last few times Ive been to this location the service has been super SLOW even with very few customers(maybe like 3 ) Today 10/22/25 4:30pm drinks were not made correctly and tasted terrible. Didn't drink them and decided to make the drive down to Dunkin instead. Cheaper and better btw.

Katy Spencer

Absolutely the slowest location I’ve ever been to. Every single time I come it takes forever(a good 10 minutes for a drink) even when you use the mobile ordering it take 15 minutes longer than estimated….. it can be dead slow and it STILL takes that long.

Corby Lindley

The AC has been broken for like so long and all these poor teenagers are sweating into my drinks. Also I worked at starbucks a while ago and the sanitation at this store is abysmal nothing seems clean at all… overall not great they have work to do.

CA Goldlash

I ordered through DoorDash and the delivery was fine but the store created the order totally wrong. The raspberry cream was a mess it was neither hot or cold I had to throw it out. Instead of fulfilling an order for a protein box they just put a card in that said they were out of stock. The Danish was not warmed at all. This was a waste of time and money.

thejonger

No seating! This is a to go Starbucks only and not like what it used to be in the review pictures. If all you want is drive through, then fine. No space to chill or work for a bit like I was expecting. I have not seen a less accommodating Starbucks for people walking in the restaurant.

Lil Libby

I honestly don’t know what was wrong with night crew Friday November 18 … around 9:00 pm but it was completely unacceptable. I had received the wrong drink with a whole different name on it half full don’t know if it was someone else’s that they were drinking and they mistaken it for my drink but it was a completely different from what I ordered it was even hot brûlée latte and I ordered an iced Carmela macchiato ! if it’s night and they are slow whats with the mixup with two completely different drinks the worst part is I ordered a sausage egg and cheese biscuit and it came completely COLD they didn’t attempt to cook it AT ALL ??? It was still in its packaging!!!!!!! ? The drink I didn’t care one item wrong what’s the big deal but the cold biscuit too ? Like come on now seriously ….. and this was all thru Uber eats so not much I can do ….

Peter Canales

I ordered a cold brew coffee and received a lot of foam with it. I will not be going to Starbucks anymore. Too many times have I gone and received mediocre beverages at best. For $4+ per drink, I expect better quality. I don’t make my order complicated, venti cold brew, light almond milk and 2 pumps of hazelnut. I know the place is busy but I am not willing to spend any more money for mess ups or absence of quality control from their employees.