Hawaiian Aficionado

Always drive by and never stop, decided to stop by this morning !! Great Service and Iced coffee was great !! Highly recommended!! Exceptional service and very quick !!

The early morning shifts, opening at 5 am, are angels! They are on top of drive thru and mobile orders and incredibly nice. I have not had too many bad experiences in the afternoons here, but the location is inconvenient for the condition the roads are in as well as the parking lot. I'm glad they moved the drive thru menu close to the main window turn because it was awkward to drive on and by. During busy times, exiting the drive thru can be an absolute pain, especially if someone is going left through all the traffic. Other than that, it's a great location in the inner loop. I always go for the original Blend iced coffee and dare I say that Dunkin coffee is leagues better than Starbucks that just win in marketing.

My latte was perfect. Luis & Samantha were very friendly & personable. I would return to this location. Taking off Star ⭐️ because the doughnuts are uncovered and right by the bathroom door where the public to walks by. Parking is a little.. meh. I went in the afternoon, I couldn’t imagine what it’s like in the a.m.

It was my daughter's birthday today. She wanted DD, so we drove 15 mi to S Shepherd DD. We ordered through the app and went through drive thru. By the time we got through the drive thru and picked up our order the food was lukewarm, the hash browns were limp and not even warm. Sadly, her birthday breakfast was sub par at best. Thank goodness her coffee was good, which you guys do well

Ashari Batiste

My order be correct every time, but they never put a straw in the bag for delivery orders. I don’t understand.

erum khan

America you are Amazing server and the team is awesome in general keep it up. Lewis you are Super in making such customized coffees, Hats off to your patience.

emelie c

Tried Dunkin’s matcha drink twice, and both times were a bit of a letdown. The first time, it tasted almost entirely like milk—barely any matcha at all due to color as well. The second time was better, but I had to finish stirring it myself because the matcha wasn’t fully mixed. Overall, it’s just not worth it for me. For around $6, I’d rather spend that at a spot that actually whisks the matcha and leaves it balanced &flavorful.

CARLOS CHAGOYA

Great location , right next to 290 , drive trough is always moving fast , they have the $5 breakfast deal! Bacon wrap with cold or hot coffee! A deal you can’t miss! Staff Always welcoming and friendly! Keep up the great work

Cecy V

I got a raw stuffed ham croissant, I will go back again but next time I will make sure is brown and fully cooked as before.

Kristina Gaddy

This is my go to Dunkin. Depending on the time I go, they have what I want. If I go too late, they’re out of a lot of items. The workers are usually nice and friendly. My coffee always meets my expectations. I also like their rewards and member offers.

Bee Queens

I have come here with my kids and I appreciate the staff here don’t mind them being loud. The variety of donuts and drinks are always good and also, I have never had a bad experience here. People need to understand that, wherever we go, we could find an employee that probably has hearing impairment, so we must also be patient if that’s the case, as long as the staff serving us is polite with us. Back to my review from this specific location... the personnel here always have a positive willingness to help. I love coming here for the holiday season, because the special edition flavors are simply delicious. This place is warm and cozy, great to visit in a cold, rainy winter. It is always clean and neat, to me that counts a lot too.

Was expecting fresh early morning donuts but these were like day old. Coffee okay. Service super slow.

The young lady working the drive through window was rude, I mean very rude. However the young man taking payments was very nice and made the experience better. The drink is 4 stars before my iced coffee was not accurate but it didn’t taste bad :)

Nicky

I have gone to this location several times and I usually order my coffee with oatmilk all the time. But they keep forgetting/ignoring me and make my drink with whole milk three times already I get they can get busy and forget but please they need more staff/organization!!

Mi P.

I always stop by here just because of the location near my place. I love Dunkin’ coffee but I don’t like their customer service here. 8/10 times they just want to rush me to get the order. I want to try more flavors but it’s more helpful with searching them online rather than asking the employees. Sometimes I feel it is rude also….

I am writing to provide feedback on my recent visit to Dunkin’, and unfortunately, it was not as satisfactory as my previous experience. Upon placing my order, there was a mix-up, which, initially, I did not mind. However, the process of correcting the order proved to be a bit challenging. My primary concern revolves around the hash browns that were part of my order, intended for my daughter. To my disappointment, the hash browns were served in a condition that was not in line with the usual standards. They appeared excessively burnt and greasy, prompting me to question whether this is a norm in your service. I appreciate your attention to this matter and kindly request clarification on whether the presented condition of the hash browns aligns with Dunkin’ Donuts’ quality standards. Additionally, any insights into the steps taken to rectify such situations in the future would be greatly valued.

I have given this location several attempts to be decent at representing the Dunking Donuts franchise. This is the only convenient location on my way into work and every single time it's a miss. They take too long, there are always different workers which lead me to believe it's not a great place to work, young kids who must not know what they're doing because the food is poorly put together and my drink is NEVER right. They have managed to make me dislike french vanilla iced coffee, as they never put enough or tooooo many ingredients. I can literally see the sugar and syrup sitting at the bottom and they put so much creamer that the coffee is almost white. I about choked on the first sip after ingesting large chunks of sugar. The bagel sandwiches are falling apart and the hashbrowns are a soggy mess. Do better!

I ordered the brown sugar, shaken espresso I ordered a large every day and usually I’m OK with a good amount of ice but the ice was all the way from top two bottom and he told me that’s how he normally is and I told him no it’s not, i come here 5 days a week. i don’t like leaving bad reviews but it’s only when the older gentleman is there

first of all , I have came to this location often since it’s the only one on my side of town. I have also , let go of the facts that sometimes they misread the label either give me the wrong cup size or food isn’t properly heated up. No biggies ! But today was so chaotic. the floor was mopped , their donut rack is out in the lobby and I placed a mobile order ahead of time so I went in seen on the screen my order was still in progress….ok while there’s 2 working the drive thru & one was doing the drinks but NOBODY asked if I placed a order or the deal was for be being in their establishment. Finally asked for my drink still wasn’t done…..BRUH…..ima assume he was new whoever did my drink because he just sat my drink down didn’t call my name didn’t say one single word which I couldn’t believe was my drink because it looked NOTHING like the app picture ! Basically this whole rant is about how unprofessional and unqualified this Dunkin’ Donuts is to corporate standards. See below for my proof i ordered what I wanted and what i received.

Me and my wife we been discriminated at this dunking donuts, they been laughing about my accent. (I was just trying to get breakfast to everyone on the company that I manage) well my dad was a us consul at the us embassy in Argentina for a long time so I don’t have they’re accent, looks like that’s enough to keep on laughing and making videos with their coworkers, what they didn’t know it’s that I’m a social media influencer, have a YouTube channel, Instagram and TikTok and a whole crew that will post the videos and pictures that I take with my dash cam, as soon as they see my devices they close the window and they don’t even open it to get the others costumers orders. And they’re right. I’m gonna post it everywhere in the world, I’m gonna even send it to the Argentinian consulte here in Houston. I am really gonna make a big deal about it. I’m gonna let a few pictures of the restaurant in case you need it.

The employees are awful, rude, and so arrogant during the night shifts. People are fine during the day, usually. There have been a few times when they will close earlier than listed times. And they do not list items as unavailable on the app, so I have had several problems when mobile ordering and going just to have them tell me they don’t have my order because the machine is broken or they are out of stock. Annoying and irresponsible.

This is not the first time the employees have an attitude and be rude with me. Every time I go they get my order wrong or give me cold (hot coffee) but it will be the last time I step a foot in their

Literally horrible customer service, when I first walked in they didn’t even acknowledge me. Also when I had a question about one of my drinks they turned around and walked off as I was speaking. I recommend just not going to this dunkin donut.

Terrible experience. The donuts were clearly stale—dry, hard, and tasted like they were days old. On top of that, the service was incredibly slow. I waited way too long for a simple order, and the staff seemed disinterested and unmotivated. This location really needs to step up its game. Definitely not coming back anytime soon.

Placed a mobile order at 7:57 p.m. (store closes at 9). Waited at the drive-thru speaker for about 10 minutes with no response. Pulled to the window to let them know I had a mobile order and waited another 10 minutes. Completely ignored the entire time. If mobile orders aren’t going to be honored close to closing, the app shouldn’t allow them. Basic human acknowledgment would have gone a long way. Left without my drink, out $5, and a really bad taste in my mouth for a place I go 4-5 mornings a week.

Hello, I am writing to share a recent experience at your location that left me very disappointed. I completely understand that businesses can get busy, and I am always patient when that happens. However, basic acknowledgment and communication with customers should still be expected. I stood waiting for over five minutes while two employees clearly saw me but did not greet me, acknowledge my presence, or say a single word. They continued working without any interaction. Another customer entered and experienced the same treatment. When I eventually decided to leave, there was still no apology or acknowledgment. What made the situation more concerning was that one of the employees appeared to be in a supervisory or managerial role, as the other employee was asking her questions. This suggests a lack of proper customer service standards and training. A simple statement such as “We’ll be with you shortly” would have made a significant difference. Ignoring customers entirely creates a very unwelcoming environment. I strongly encourage additional customer service training for your staff, particularly around communication and professionalism. If employees are unhappy in their roles, it unfortunately shows—and that directly impacts customers’ experiences.

I ordered a large hot chocolate and drove back to my hotel room. By time it cooled enough for me to even try it I was so disappointed. It literally tasted like water with a hint of chocolate. I took it back to them to see if they could fix it. I talked to one person who had to talk to another person who then had to call management to see if they could even fix it. They finally agreed to remake it. I take the new cup that is once again blazing hot (not complaining about the temp at all) back to my hotel just to try it and it tastes like water still. Tastes exactly the same. This place is an absolute joke. No one knows what they can and can’t do. It’s pathetic.

Ashley Ayala

This is just one of many occasions, but today really irritated me. Not only did you ruin my order that I placed for delivery, but also another person’s because of negligence. How do you have the correct receipt on the outside of the bag, but someone else’s order in the bag. I ordered 2 iced coffees and received this. On top of that, you can’t get through when trying to call so there’s that. So now I have to pay an additional service fee to re-order. I frequent here because they’re literally right up the road, and I feel I shouldn’t have to go out of my way because they can’t get it together. But the overall customer service, especially drive thru is terrible. Do better.

jayer 1981

1 Star. Went here this morning to treat myself (I normally just make coffee at home) Stood there and I was never acknowledged or anything. Like I wasn't even there. I walked out. Terrible way to treat your customers. I will not go back. Coffee probably sucked anyways. This is partially why I just make coffee at home. Don't have to worry about terrible customer service

Matthew Leonard

Ordered two coffee's. First they went to make them cold. Second, I had ordered two different coffee's. They went to make them the same. Then the second coffee was black. I don6 understand how you can be in customer service and not listen to the customer. Will not be coming back here. Customer has gone downhill here very quickly.