Andres Luevano

I ordered the Ultimate cheese burger. It's not big like the photo. I return it. $10 for this. Not satisfying. False advertising.

Hills L.

Nelson was the only attending the window low service order 681 could 12:31

headzeroh

Been stuck in the drive through for over 20 minutes....there's only 2 car ahead of me. Rediculous

Oscar Acosta

So dirty place employs are so rude and only attend drivetru no walkin costumers

Jack Bautista

I came today at 3 am and they said they where only taking online order and delivery. Please management give better service. What is this ? Stop hiring lazy people

Desire De Leon

So today on 11/07/2025 i came to try to get food. I was in line when I waited for another person to respond back to me. No one respond to me until a gentlemen came on. I told this man that I was going to end up going inside. My reasoning was I wanted to make sure my food was done right. Instead I waited in line for another person to move forward. At that point i try to walk into the building. Cause the last time I came to jack boxes it was late at night. The worker here could have been polite just said the building was closed due to the neighborhood. I don't even know our care is called " being polite! There was no stuttering when I spoken directly made the comment. I wasn't impolite at all so that being said if you're coming from hospital District dont stop. Also the manager was polite enough to have a conversation and explain what he might have missed heard. So that being said it your choice. But it seems me and jack in box don't have history after the first baby. That first baby loved jack box that all I craved while I was pregnant. Our maybe it the food I could afford at that time. Either way I try to eat here tonight. I wanted a memory from the past. Your choice to eat our not but maybe it was a mistake. But a simple mistake could leave someone outside in a bad area. You than place someone at risk . I'm already crazy enough not to be scared. lol. A joke for a bad time when food should leave tingles in your mouth.

Celestina Ambriz

I order the spicy wedges because it does not contain ranch dressing as I am allergic to ranch dressing. Rosalinda S and her coworker was laughing and playing around when I got to the drive thru window therefore I assume they were to distracted to pay attention to the order that they personally put in the system as seen on the receipt. I’m in a school pick up line therefore I cannot leave to get my order corrected. Now I cannot eat half of my wedges due to being contaminated in ranch dressing. (The spicy wedges does not have ranch dressing). Can we advise staff to double check orders before sending them out?

Jenny H

Jack's used to be my go to salad fast food chain. Today I actually went for the chicken fajita pita and found it was discontinued. What a shame that is. They do not have that many healthy items here and that was the best one. I got the salad and asked for balsamic. THAT didn't happen. When I went to eat it it was so small. I mean where did the lettuce go? The bowl used use to be full and have onions which I guess is not a thing anymore. Jack you had better step up your game! Chick and Whata are making salads that blow this laughable salad out the water. If you're going to give me a side a salad that's fine but don't make me pay full price for some lettuce and a bunch of cheese! Anyways though you should know. You have changed and not for the better!

Amy

They did not give me my full order. The employee just handled me the bag and since I trusted all the food items were there I didn’t notice I was kissing 5 tacos. This is my first experience like this. I tried contacting them 5 times and once they answered they heard my claim and they hanged up once talked with another employee. This is ridiculous. I literally can’t even get a refund or come back.

Smiley13908

The tacos were not labeled on the package for the plain ones, and the worker said that the person who took my order was new to the job, but I even repeated it twice & the guy said "I Got Chu Bro." I was like Oooook & finally get to the window the tacos weren't completely right.

William Elliott

We were in the drive thru behind 4 cars for approximately 10 minutes when the car in front of me gave up and left. We were in line for another 10 minutes before the line finally started moving. The employee was all about here's your food good by. My order of tacos was cold and stale. Mind you, this was at midnight, and they were not busy at all.

Brian Contreras

I asked for the loaded tiny tacos, and....... voila!! This is what I received. It seems like they threw some lettuce and taco sauce and made their own recipe!! Tasted horrendous. I don't even think tiny tacos have lettuce in them! They could've been honest with me and said they didn't have the ingredients, instead I paid a bit extra for this.