Julio Martinez

Roast beef was dry and cold I waited over 5 minutes at counter to place my order ony only one person working and kept working window and ignoring me and one other person

Kaput Senior

Loaded Italian: what you are supposed to get vs what you get. At least the taste was OK.

JL Lighten

Slowest Arby's in America & poorly ran. Never giving this location another dollar.

Christian Brandon

They are slow. I have ordered multiple times online and each time they don’t start my order until I show up and act oblivious when I say I placed an order. Don’t look at it until I’m there. While waiting 15 minutes for my mobile order, I watched two groups of people walk inside, wait 3-4 minutes, and leave because no one is at the counter or even greeted them or said “wait one minute.” It’s understaffed and unreasonably long waits for “fast food.”

Emmanuel Quijada

Bad customer service from the drive tru, mozzarella sticks where old and the roast beef on the sandwiches where old as well. We asked for little ice and the filled it up with ice and we didn’t even get straws

I recently placed an order through Grubhub, and unfortunately my order was incorrect when it arrived. Since I had paid for a full meal that was not prepared correctly, I called the restaurant to speak with the manager to explain the situation and hopefully resolve the issue. During the call, I calmly explained that my order had been made incorrectly. The response I received from the manager was disappointing and unprofessional. Her reply was essentially, “What do you want me to do, wanna come up here and get another sandwich?” The tone and delivery came across dismissive and uninterested in resolving the problem. Given that type of response, I politely declined the offer and simply asked that they please make sure orders and food quality are monitored more carefully in the future so that customers receive what they paid for. Unfortunately, the response I received was a brief acknowledgment that felt very indifferent and lacked any concern for the situation. I understand that mistakes can happen in the food service industry, and most customers are reasonable when those mistakes are handled with professionalism and courtesy. However, customer service plays a huge role in how situations like this are resolved. A respectful and solution-focused response would have made a big difference. I hope the management team considers providing additional training on customer service and issue resolution so future concerns can be handled more professionally. Customers deserve both quality food and respectful service when issues arise.

1st time in this Arby’s girl working front desk for my Uber pick up order was rude and uninviting. When I asked for an item missing from my order, she rolled her eyes and threw it in my bag and walked off.

Nathan Moreno

Horrible costumer service waited an hour for steak nuggets a jalapeno poppers

clay niemeier

It seems that they no longer slice the delicious roast beef one at a time. The double roast beef i received yesterday was sliced first thing in the morning, put on hold for the lunch hour. It was the worst. If all the Arby's are doing this it may be their demise. I will not go back to this franchise unless I can disect the sandwich before I pay and leave. :( 😞 😓 😩

lumanog84

Ordered a Beef and Cheddar combo through the drive through. Was told to pull forward, fries would be ready in 3 minutes. 15 minutes later a lady slowly walks out and hands me my order, without a word. Same for a truck parked in front of me who had to wait, too. To top it off, see how small the sandwich is now. This is a pretty poor Arby’s location in terms of service and food. The website won’t accept this store number 7799 for feedback.

Mohammad Uddin

Okay so I really wanted to give Arby's a chance as I don't usually head there and wanted to try something new but what I found was repulsing. Ordered though the drive-thru and had to wait a little more than 7 minutes for my premium chicken nuggets(That's what they said they were waiting on). I had also ordered 2 other sandwiches which was fine but I felt like $3 for a large fanta is way too much and you can get a whole bottle for about the same or less. I get home to start enjoying my food and finished my drink quickly as a good amount of it was just ice. After opening the lid to munch on the ice, I discover a dead fly just sitting on top of the ice. I don't have any flies in my home or my car and I never opened the lid before that point so I know that it was from this establishment. I haven't felt so disgusted in my life and can't help but think if they were messing with the rest of my food those 7 minutes after they handed me my drink. The same food I had already consumed at this point mind you. It really feels like they placed bugs in my food because how else is a fly going to get inside a drink with a lid on it? A health and safety inspector need to be aware of this location because this is just unacceptable.

Malia Zaharia

I ordered 2 Larger Curly fries and 1 Large regular fry. 1 of the large curly fries was fresh. Unfortunately the two other fries were old and chewy. I tried to call the number listed, to organize a replacement but it’s a bad number. I work until after they close so I won’t be able to take my order up tonight. I am disappointed because I was looking forward to eating the curly fries and giving my coworker the regular. Kinda bummed me out. I hope they update that number soon.

Mae King

They gave me the wrong fries once again!! I asked for fresh fries with no salt! Fries were cold. Roast beef and cheddar barely had any cheese on it!! People don’t care about the money you spend and u want your food correct!! Tried calling 30 time no answer!