Papa John's
Pizza · Lancaster
Sobre Papa John's
At Papa John's in Lancaster, we're passionate about serving up classic comfort food with a personal touch. We offer a range of specialty pizzas, wings, sides, and desserts that are made fresh for you to enjoy. Our customers rave about our hot, crispy wings and gooey cheese pulls, which are a staple...
At Papa John's in Lancaster, we're passionate about serving up classic comfort food with a personal touch. We offer a range of specialty pizzas, wings, sides, and desserts that are made fresh for you to enjoy. Our customers rave about our hot, crispy wings and gooey cheese pulls, which are a staple on our menu. When you step into our cozy restaurant, you'll feel right at home with our welcoming atmosphere - from the rustic decor to the friendly faces behind the counter. We're proud of our reputation for speedy delivery and take-out options, so you can enjoy your favorite Papa John's dishes whenever and wherever you want.
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Perguntas frequentes sobre Papa John's
Avaliações de Papa John's Lancaster
Excellent and fast service! Personnel is great and very professional. Pizza came out quick and very tasty! Recommend it!
Great service, amazing pizza! Ordered pick up via the app & it was super easy, will definitely be back! I’m glad I gave it a go considering it has a poor ratings but my experience was 5 stars so I recommend you give it a go too!
Great little store. From online order to pick up just 20 min. The only challenge is around 5 and 6pm parking. Being around Wal-Mart people park around the spots for the store and you might have to park in 3 rows back. Carry out is the way to go. The custom pizza was correct and the chessey sticks where just right. I enjoy this little neighborhood papa John's
Last week, I ordered two veggie pizzas online from this Papa’s location. While the taste was decent, the real issue was the delivery. When I placed the order, I didn’t realize they use DoorDash for delivery—something the website only informs you of after you’ve completed your order. Initially, I received text updates about the pizza’s progress and the driver’s departure, which was great. But then, the updates stopped. After noticing the delay, I checked the website tracker, which suddenly showed my order as cancelled. I called the store, and they transferred me to who I assume was the driver. Communicating was difficult due to a language barrier, but after a few minutes, I finally understood him: “Your order wasn’t cancelled. Reception told me to leave your pizza on a chair in the lobby.” Huh? I work in the public safety building. No one at reception would have told him that. Even if they had, my order included clear instructions to deliver the pizza to the second floor. I was here the entire time—he never came up. I have no idea how long my pizza sat unattended in the lobby, leaving it vulnerable to tampering or theft. On a side note, if they are not using their own drivers, why still charge the $3.99 delivery fee? SMH! This is what we get for $61 dollars, for 2 large veggie pizzas? This was a very disappointing experience, and I won’t be ordering from here again.
I placed an order for my usual ex large works pizza with jalapeno on half, I decided I would order the wings and oreo poppers. Got home and had the wrong pizza, no problem I called and was explaining to the young man that answered the phone that I received the wrong pizza. Do you know while I was telling him what I ordered he still couldn't get it right so he hung up the phone while I was talking (Just Rude and unprofessional) I will no longer eat there 👎👎
Received a pizza that was more so raw dough but the manage tonight claim he didn’t see any. Lmao how you see it anyway if it’s around the stuffed crust. Won’t be ordering here again. They rather take the food back and refund than remake it which is fine This picture is clearly raw half cooked dough
Received burnt breadsticks that were not edible and “jalapeño” bites that were drowning in red sauce and had sausage in several of the bites. Called the store and and selected speak to manager and was on speaker phone hearing everything that was going on in the background and the person that I was speaking to was repeating everything to someone else in the background. Will never order from them again. Would give 0 stars if able to.
I placed a online order this evening and requested the pizza & wings to be well done . Of course it wasn’t ! 3rd time is a charm I won’t be ordering again . The online order stated well done but I’m assuming no one is reading what’s ordered & just preparing pizza !!! The pizza was undercooked, toppings coming off, including the cheese , oversauced pizza and the unsauced roasted wings were not roasted properly. Fatty and undercooked!!! Let’s just say everything was nasty and a waste of money !! Not to mention you are placed on hold when calling to complain ! I did file a complaint online & awaiting a response back !
This is my first time ordering from here due to my regular store being closed. The 2 people in store are under 25, the girl looks 16.. They have no idea about what quality or service is!!! The young man TRIED. My pizza is stuck to the box. Not ONE slice is whole!!! Where is the management to provide quality? I will come back with foil and get my free pizza next week then I AM DONE WITH PAPA JOHNS. Just because we are in the southern part of Dallas doesn't mean to treat us like we are LESS THAN your north dallas customers. MY MONEY IS JUST AS GOOD!!! Seriously disappointed!!!
Called for a pizza to be delivered. The pizza was burnt! Not edible. So, I called the store (11:40 am 8/27 and was transferred by Mark to a manager.Manager did not give his name. Only mumbled a hello. I asked him if he was the store manager, he said he was. He then told me that he was told he was alone do to a Covid in his store and he had over 200 deliveries he was making alone. (FYI I called him on a recorded line so I have the complete conversation.) I told him I would like the order replaced. He told me to call back after 5 pm (6 hours away) again he reiterated, he was alone and couldn’t help me at this time. I informed him I will be reaching out to his manager because he could just replace the burnt pizza and I’d be satisfied. He told me, “you do that and God bless you and have a good day” and hung up on me. So rude and disrespectful that I decided to write a review.
I called to complain about the jalapeno pizza bites which are gross. When I called I was told if there was no problem with the order then I can just leave a review online. So here I am leaving a review. I've never had a manager seem so unexperienced and rude. Who tells a customer just go leave it review online there's nothing they can do? I didn't even take the time to mention that they just threw together my Philly cheesesteak papadia after such a rude response. Just look at this picture. The stuff was thrown together.
The pizza smell like tuna fish and it has black stuff on it. The pizza was cold and it was nasty. I only ordered pepperoni so what is the black stuff and it smells 🤢🤮
Had to order thru the window...the KIDS working were on the floor making boxes yes pizza boxes on the floor. Got off floor,got my pizza, n back to floor. No gloves cook checking cell phone..uuuggghg so unsanitary all kids on staff. But this is how my pizza was sent home wit me!
All I have to say is if you don't want a throughly cooked pizza and like for it to taste like dough come here. If you want your toppings to be put in mounds and mounds through out the pizza and not spread out come here. If you want little to NO sauce on your pizza come here and enjoy wasting your money on BELOW average restaurant chain pizza 🍕 👎🏽
Orders the wings and i guess the wings are from Cornish game hens. A large 1 topping pizza and wings was over $27.00. A complete rip off. Don't waist your mony at this store.
I ordered 5 toppings and it only came with beef and it was alfredo sauce instead of regular which I did not ask for. Waste of money. Order from some other location.
It's been over two hours and I have yet to receive my order. The "Door dash" driver arrived 1:45 after ordering with the completely wrong order, she handed me one item and I had ordered 3, so she handed me the one pizza she had and it had the wrong address, and she took it back. This is absolutely one of the dumbest ways to do business. No one is answering the phone at the store. Here I am $35 in and no food and I can't get in contact with anyone. The corporate phone number is useless as it directs you to the store that you ordered from, AND THEY'RE NOT ANSWERING THE PHONE. I'm never ordering Papa John's again.
When I got there to pick up the food they had given away two of my items. They tried to send me off with less food then I ordered. We had to wait for them to cook another pizza and specialty item while we were waiting I asked for a soda for my inconvenience. I was told by the manager that they can’t offer sodas for free even though I was inconvenienced and I had to wait an additional 15 minutes for my already paid for food to be remade, to complete my order. I spent $60 I order two pizzas wings a specialty item, garlic, knots, and cinnamon pour part. And this is the second time I’ve had an issue with this Papa John’s, unfortunately is the closest one to my home we will be moving soon, so we will not be returning to the store. I do not recommend completely unprofessional, and the staff walked around looking for my pizza for about five minutes before they listen to me, when I asked them to just remake it.
The service and the ability to handle customers all time low vibrations. I placed a order At 5:30pm Feb 4,2022 for a large stuff crust pepperoni 🍕 A soft cookie and a orange crush pop $33.89. when I called and placed my order I asked for delivery due to the storm we just had days ago. I spoke with a young lady to take my order after I was done taking the order she asked me do I want to leave a tip. Off top I said yes because I understand the driver is coming out the way to bring me what I wanted. So I left a tip and completed my order. It is now 8:21pm and I haven't got a call from the store on cancellation of any delivery orders nothing. So I called was on hold for 30min. Just for a young men to tell me there is no driver. Now mind you I would have understood that in the start of my order if the young woman who took my order would of said something. But she didn't plus no one called and all I got after someone finally picked up was yes your pizza is here your money will be back on your card in 3 business days . I need to speak to papa John or the tall dark and handsome men that be on the commercials.. my son wanted that pizza and as single mother being able to surprise my son with treats like this makes me feel so happy for my son and he waited patiently until I paid all the bills and then made him wait one more week .. and the moment was crushed. Now we need a hug from papa John to make it better.. It's not fair that the working class gets treated like we don't matter.
The worst treatment ever. I went to this location to order me some wings. The Store Manager Mike was starting to get rude after I didn’t add a tip to my order. He was playing and talking over my food. He asked the young guy to take over and he will finish up on my order. I didn’t like the look that he gave me. He gave me my wings and I left. The wings was not hot but warm after sitting in there for 12 minutes… I got and the car took a small bite out of my wings and my lips started burning. I only ordered buffalo. I just order from this same location last night My lips wasn’t burning. I called to ask for a refund. Mike ( Store Manager hung up on my face and said that your problem we don’t do refund on wings. When I googled their establishment it said something different…Only ate 1 the other wings haven’t been touch and my other set of wings haven’t been open. Very rude and disrespectful.. I will contact corporate
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1370 W Belt Line Rd SUITE 400, Lancaster, TX 75146
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1370 W Belt Line Rd SUITE 400, Lancaster, TX 75146
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