Krispy Kreme

Nobu, that's me

Showed up at 10:30am. Lobby was closed with only the drive through open. Some guy had this place operating with some shoelaces and duct tape. I felt like they were completely unprepared to sell donuts. After waiting in line 20 minutes we finally got to the window to order (guy said on the intercom to just come to the window). There we proceeded in negotiation on what the guy could sell us and what he couldn’t. All of his machines are down for maintenance,of course. We got said donuts. Meh. Probably the worst KK in the country? Haha. If corporate could see this joint they would go into shock and coma. By the way, Man how I wish I had not negotiated that cup of battery acid that the fella said was coffee. My taste buds will never recover.

+1

Judy Combs

I ordered a dozen donuts ½glaze and ½chocolate. I got home and opened the box to an assorted box. So I had to drive it all the way back to get the order corrected. But when I got home and opened the box this time donuts were so small they looked like toys. The worker was pleasant and very apologetic, but it was a total inconvenience.

Extremely disappointed in what I ordered vs what I got! Looks like they just slapped the order in a box and sent it out.

Management was horrible. The place was understaffed and the manager, she was terribly mean. I felt so unwelcomed and never in my life have I EVER experienced such horrible service. It is absolutely shameful to give customers that kind of treatment and I will never be going back to that horrid establishment. Also the windows were disgusting. The service, cleanliness, and price were horrible and not at all worth it with that horrible service.

Your staff was. sitting around and doing nothing at all and just sitting all together just bringing lazy and should be all beyond the counter and all doing there jobs. and that.s they are paid for and the coffee wasn't hot all was so cold 🥶 and smells so bad and taste so old and. smelled spoiled and l just left the coffee there and we'll never come back this place should be close down.

Brooks

They were out of everything, every donut is so small, didn’t have 3/4 of my order and poor customer service.

Sammie Bryant

I wish I could give no stars. This place is terrible. The people working on Sunday December 7th was absolutely terrible. I am a General Manager and have been in customer service for 15 years. I've left a bad review before because I get we all have bad days, but I couldn't believe the disrespect and attitude they gave. My 2 year old son just wanted a snoopy donut and they were so rude at the drive thru and then I eventually went inside to get the donut and the black female doing the register, said are you the one that was loud? Which i wasn't l loud at all. I was very calm in the druve thru. I just seriously couldn't believe these people working. I feel really bad for this GM that runs this store.

Big Sister Little Brother

Came in at 10:36 asked if they were fresh like hot , not cold , No one wants cold donuts if that’s what I wanted I would of went to another donut shop , Kinda disappointed, Therefor 1 star If I could give 0 stars ! I would , $1.99 for a cold donut when I could of just got one from my local dealer …. I wanted it hot , asked “ are they fresh “ young black lady said yes they are , she lied

Brenda Saucedo

Ordered donuts days before online thinking the order would be complete and they didn’t have half my order. Disappointing. I would think it’s first come first serve.

Lexi Aulgur

Front counter lady tried to give me half a cup of hot chocolate like I was going too just be cool with it it's not my fault your machine doesn't work I want what I paid for yes she did make a second one so I could fill my cup but it's ridiculous too have to ask

Domenek

I walked to Krispy Kreme not once but twice they still had fresh donuts coming off the line. After purchasing both times and finding out they had given me cold donuts I asked if I could have fresh ones. They refused both times. Saying nope they can't . Wouldn't even give me a reason either. Both times they had hundreds of fresh donuts still coming off the line. This was at the Lubbock tx location. Horrible horrible customer service.

Hella Hogan

Krispy Kreme needs to fire everyone! We ordered at the drive thru. Whomever took our order didn't tell anyone our order. We got to the window and were greeted by another employee with an attitude. We repeated our order to him and he got it wrong. He then got angry because he had to fix it. The donuts were not even worth hassle. Shameful behavior. Zero work ethic and no pride in the product. Gross!

River Rains

I used to love Krispy Kreme but the location in Lubbock has made me hate it. The customer service deserves negative stars. The employees are always so rude and unhelpful. I have so many stories of employees completely mistreating customers. Also, somehow they are always out of donuts even if you go there early. They either need to open a new location or try again with new employees because something is obviously not working at that location!

Wear Family

Brought the family for a hot fresh famous Krispy Creme. Customer service was not good or friendly. They overcharged us for our order and had to correct my refund to my card. I asked for a hot donut and they refused. A very poor example for the franchise. The cleanliness of the store was also not good.

Sherry Weiss

I’d stop as soon as I’d fly into LBB, before reaching my relatives home for Glazed Raspberry Filled donuts. They used to be oozing with raspberry filling, which is why I’d make it my first stop, even tho I have a KK in the town next to mine which I will not go to. Y’all have fallen by the KK wayside! If there was a teaspoon of raspberry filling in Glazed Raspberry “Filled” I’d be surprised! I will never stop or spend my money there ever again to which my husband is thankful, because I’d drive him crazy with insisting on buying donuts before getting to our destination. Plus, the price is outrageous considering the quality. So long Krispy Kreme LBB! Pic shows how I ate my donuts before throwing the rest away. I bought 1/2 dozen but decided to post review when only 3 were left.

Cathy Gonzales

DO NOT WASTE YOUR $$$! If I could give a “no star” I would. Spent almost $5 for hard and squished donut dots. I should have known when the guy grabbed a pre-package small cup of dots, that they were going to be horrible. Sure enough I got random number of 11donut dots crammed in a small cup. The dots were old, the glaze on them was starting to separate from the dot causing them to be soggy. The powdered ones were hard. Never again!!! 👎🏻

Hannah&Hyrum Lusk

We love Krispy Kreme but this one is sad. We’ve been there three times in the past month and they had no doughnuts and no doughnuts on the racks and making little to no doughnuts. The store is filthy and the bathrooms are just as gross. Hopefully something changes with the management but we’ve been very unhappy.