Chili's
Tex-mex · New Braunfels
Ofertas disponíveis
Seja flexível, poupe mais
Seja flexível, poupe mais
Sobre Chili's
En Chili's New Braunfels, te damos la bienvenida a un ambiente familiar y acogedor, inspirado en el suroeste americano, donde disfrutarás de deliciosos platos Tex-Mex y clásicos americanos. Nuestra pasión es ofrecerte una experiencia culinaria sabrosa y divertida para compartir con tus seres querido...
En Chili's New Braunfels, te damos la bienvenida a un ambiente familiar y acogedor, inspirado en el suroeste americano, donde disfrutarás de deliciosos platos Tex-Mex y clásicos americanos. Nuestra pasión es ofrecerte una experiencia culinaria sabrosa y divertida para compartir con tus seres queridos. ¡Ven a descubrir por qué somos un favorito con una valoración de 4.0 estrellas!
O que dizem os clientes de Chili's
Chili's in New Braunfels receives praise for its exceptional service, with staff like Angie, Lauren, Kyle, Keegan, and Sydney frequently mentioned. The food is generally well-received, especially the margarita chicken and fajitas. Some customers have noted issues with cleanliness and slow service.
Pratos populares
Ideal para
Tip: If getting tires nearby, this Chili's is a convenient and friendly option for a meal while you wait.
Services
O que ver nas proximidades
Dados de Wikidata
Perguntas frequentes sobre Chili's
Avaliações de Chili's New Braunfels
Thank you Tiffany for making our trip to new BRAUNFULS even better!! My daughter won Texas hill country baby today and we decided to celebrate and the staff at chilis gave us 5star service!! We will be back everytime we come in town to visit!!
My mom and I stopped in to eat here and the customer service was truly amazing. The food was great and fast. We ordered Chicken, bacon, ranch quesadillas. All the staff were great but Mia and Allison were top tier.They were very attentive and displayed very positive energy and attitudes. Highly recommend this location 👍🏾
While the wait was 45 minutes (due to a lack of staff), and they forgot to bring my drink (which they later comped), and our chips & salsa never showed (which was fine - wasn't charged)...the experience was still great! I will note too that I ordered those first 2 items through the hostess that sat us (because she asked), not our waiter. The food is always worth the wait and the service is always good. Anyone out there that is in need of a job and knows how to keep a smile on their face should apply...they're hiring! Help them...help you...and help the rest of us not have to wait so long for their delicious goodness! 😁
Great place to spread the guys news, pray for servers and reach out to the lost. Meany who didn't know the Lord can be found gathered here any day of the week. Bring the light.
Still five stars for great tasting food however our last visit with family wasn't great. The service is a 2 1/2 ⭐ rate. Though they were working at full capacity, the Greeter was a bit short and was answering questions in half sentences, we were still not able to wait or sit in the foyer and was either forced to sit in our car or out in the rain. We ended up standing between the doors and my legs were already jelly from being on my feet all day at work, my thighs were threatening to give out on me. Then it took almost 30 minutes for our food to arrive after ordering instead of their speedy 15 that we were used too. The Server never checked up on us, never offered any refills on our drinks. I had asked for my rice and beans to be plated separately from my chicken. When it came back the little bowels were hot, rice was hot but the beans were cold. It was just unprofessional. We will be more than likely to return cause of the food but we will also expect that the service be at 110% like before and any questions answered will be more professional and courteous as Chilli's is represented to the standards they hold themselves up to be. Update Edit (though months late):: My family and I returned a couple weeks later cause my mom is on the rewards program and had gotten a free desert coupon. This time around they were spot on with times, checking up on us, making sure that our drinks were filled, food came out hot on hot plates. The only issue was that the Greeter was still answering in sort and clipped sentences, no empathy and proper display of a professional in professional company answers. As they are an employee representing Chili's, they should be answering with empathy and providing professional statements for the most common of questions. 4 ⭐ stars for Improved Service. We will always return to this Chili's since it's our family's favorite default eatery.
Food was fresh and the waitress was wonderful.
I went in last week and was really impressed with the atmosphere. Our server Kyle was great and got everything we needed super fast. The manager Gina was cleaning tables and helping her staff and you could tell everyone was happy to be there. As someone who use to work in the service industry, you know managers make or break restaurants and you can tell she is truly amazing. The host Mia was also so sweet and helpful, going above and beyond and visiting with tables to see if they needed anything in her down time. Best chilis I’ve ever been to.
This is a bar they write songs about. It gives off a “Cheers” vibe. I’ve been coming to this Chilis for a while but recently my friend had told me I HAD to come meet this wild red head who was always in the bar. He said I wouldn’t regret it. Well he wasn’t wrong, he bought me a beer and we hit it off. Come by and join us for a beer, we’re here every night! We love to make new friends! ☀️🍧
Great meal!! Strawberry margarita, triple dipper plate, kids meals- everything was delicious!!! But best of all was our server, Olivia!!! Attentive to all our needs, pleasant but not overwhelming 👏 Made my meal with my granddaughters so enjoyable💕 Update: Food seemed even better today! Our server was excellent!!! Can't think of a thing she could have done better!! Wish I could remember her name... but we sat in a booth in the bar area Really enjoyed our evening!!!
First visit to Wimberly. Chills had the wind helping it live up to its name. Inside is being remodeled. Eating outside on the deck. Picnic tables by river had people. Lunch was great. Service attentive. Affordable prices. Add it to your list of where to eat in Wimberly.
Bar drinks were NOT watered or iced down.Food was hot and fresh.Most important,the staff was very enthusiastic and sang happy birthday to my 17 year old daughter and several other customers.Our waitress never gave us a chance to miss her.She seemed to be right on time with everything.Will be going back again and again.Great food and great service is a hard combination to find these days,but we found it at Seguin Chili's on 123 Bypass.Keep up the great work guys!!!❤
My wife and I were in this restaurant and were totally blown away , to be honest we haven’t been in a chili’s in over 10 years and they have definitely earned our business back , from the service provided by our waiter Kyle to the food was beyond delicious, also the cleanliness of the restaurant was outstanding. We had decided to dine in cause we had done curbside twice before and each time the food was delicious so this time we decided to go inside and dine- in … thanks again chili’s for earning our business back , we will spread the word .
In the past we haven’t always had the best experience but Alyssa exceeded our expectations tonight! Very prompt, very honest, everything came out great and fresh!! She is A1!
Was having a downer walked into this bar and what do you know. An ANGEL with flaming RED hair says HI! He proceeds to order me something called the EL Presidente. I was going to get house Liquor but Mr. Red says NO NO NO! He got me top shelf. I can’t tell if this guy is the owner or not but I’m telling you. He makes this place special. Just don’t bring up Trump he’s not a fan!
Our server Angie is the best in the business. The epitome of guest experience and customer service! Ask for her!
Really great service from the moment I stepped foot into chili’s. Very attentive waiters. I love that one was also bilingual. Never had an empty glass on my table didn’t even have to ask for a refill. Food came quick, as well as the appetizers. Had a great time.
My toddler son and I came for a quick early dinner. Food and service were great. Our waitress was very attentive and super kid friendly. All the staff were actually super sweet to my son. We will definitely return.
Everything was great I forgot our servers name that he was wonderful there were nine of us and he was very attentive
I travel a lot for work and this was probably one of the best Chili's I've been to. Briel was amazing! I had a decent sized party with me and she took care of us well. She definitely got her steps in that night. The food was well cooked and the drinks were always full.
Love the place ...its atmosphere is is just right inviting...the menue prices are great ...there's a. 3. for $25.00 which is 6 oz sirloin and salad and share a dessert... Or another dish menu fire spice penni or there 's the fettuccine oh everything is good to eat there. There is only a small wait.with his pendemic. There is. Parking for handicap ..and handicap ENTRANCE ❤💙💜💛💚...
amazing amazing service. we had an awesome server i wish i remembered the name of. He was a big guy with a lighter complexion, a full beard and what i think was either brown or light brown hair. He was so kind and quick with everything. When we were leaving he got us a bag of chips to take home, a salsa to take home, drinks to take home, and of course to go boxes for our food and queso. It was lunch time with no one in there so that was nice. The food was amazing as well as usual at chilis. overall just an awesome first experience at this location.
Our server Angie was absolutely wonderful. Made sure our drinks were topped off and when the kitchen forgot our chips and salsa, have us some to take home on the house. The ribs and chicken strips were soooo good. My family will be back soon.
Definitely recommend to come dine in at the bar Kyle provided exceptional service.
Order to go every week and everyone’s always super kind and get me in and out quick!
Came here for date night on a Friday night! Food and service from Jack was EXCELLENT. Huge portions as well.
Our server Kyle was great! Food was good and came out quick.
Great service the good was fresh and hot and made to order
Had a great experience! Red head at the bar was a very nice local! Bought me a beer! Everyone should go meet Aaron and have a chat! You cant miss him skinny legs larger up top, reminds me of a strawberry snow cone, great guy
Tried the new 3 for Me combo today: it was GREAT! Adequate Yummy selections at an extremely reasonable price. WTG Chili's! As for this location, the sweet hostess seated us at the perfect table for my husband to watch the games. Our food was perfectly prepared as ordered. Our server Evelyn was attentive and answered all our questions well and with a smile. Plus it seemed that the entire wait-staff works together to get your food to your table ASAP. A VERY nice experience today; we'll definitely dine here often :-)
Manager working nov 11 2025 at 7pm is amazing. They were slammed for Veterans Day and she was making sure everyone was having a good day. They made a mistake with our meal and made it right immediately. A restaurant that values their veterans
The staff was very nice and courteous. Food was served in a timely matter. Prices were good and atmosphere was fun.
Stopping by on our way to the Outlets, we originally wanted to go to Blackens for BBQ, but didn't want to drive two more miles, so we stopped at Chillis. We sat at the bar because we wanted to see Game Six of The Worls Series. Devon, the bartender, was freaking awesome!!! Vwry attentive, not only to me, but to all his patrons. If every bar could clone Devon, he would be the epitome, of how a bar is run. I had leftovers, and in his way back from cleaning up, comes out of the bar to bag my food!!! The dude is awesome!!! Food was delicious, maybe a little salty for my Pasta, but my experience was epic!!!
We came in on a rainy day and weren’t sure what we wanted to eat. Our server Angie was amazing! She recommended amazing plates and kept our table clean. I would definitely come back and recommend this chilis location to anyone who wants an amazing experience with great flavors!
I come here at times for my lunch or after work for drinks they are delicious!
I hadn’t been to this location in over 5 years due to the service and food. Took a chance and glad I did. Service, food and atmosphere was on point. Management and staff were awesome. If you haven’t been there in a while I would recommend giving it a shot.
Gotta say I'm impressed. They been trying so hard to make it thrive. I wanna say thanks for night team for making everything right and perfect!!! I always get the 3 for me the chicken pasta and always add extra side in the dish - (broccoli and mushroom). My favorite drink - black berry sweet tea and my extra bag chips and sauce. I just wish for online order they have a button options were we can add our own customization .
We ordered the 3 for me and everything was excellent! We ordered the potato soup and quesadillas along with a sweet tea. Then finished with the chocolate molten cake! I used my birthday reward! Delicious! We are Chili’s fans and this was probably the best! Angie, our server, was really good too!
We have gotten takeout from this Chilis a half of dozen times over last three months maybe. They have been 100% on point on EVERY order, food has been beyond expectations every time also. Keep up tue great service folks!!!
Food was terrific and came out super fast, which shocked us! Our waiter Keegan was by far one of the best servers we’ve encountered from any place we’ve been to! He was super sweet and constantly checking on us to make sure we were good!!
Thoroughly enjoyed the food. My husband and I both tried had the fajita trio, my son had a bacon cheeseburger, my daughter had the Cajun shrimp Alfredo, and my toddler had white Mac-N-Cheese with Pizza… Everything was seasoned well and everyone enjoyed their food. Our waiter was very attentive, and the atmosphere was great for a family. Thank you!!!
Exactly as expected. Food is the same level as it's been, a good value for the price. Friendly Staff. Clean. I'll definitely return, usually while I'm waiting on tire service.
Can I just say. Wow. My experience at chilis has always been positive, but tonight our server Sydney went above and beyond! Her service made my night. The food was PHENOMENAL. The margarita chicken was ON FIRE TONIGHT !
Just want to give this New Braunfels location an excellent review. I was getting tires for my car and had time to kill. So of course had to get something to eat. I was greeted with a smile and seated immediately. My server Kyle got my drink order and suggested chips and salsa. Their Smash Burger and fries were awesome. My server came by to check on me about 2 minutes after receiving my order and asked if everything was okay and if I needed anything. My drink was topped off twice without me asking. Simple and great service. Great food. Very clean environment. Keep up the good work guys. Give Kyle a raise.
My group of 5 came to this chilis after floating the Komal river. We were starving and exhausted, and everyone was craving chilis and some drinks before heading back home. We had a phenomenal time all thanks to the beautiful, attentive, and funny Lauren. 10/10 would recommend this chilis if you're in town for floating down the river and then going to see Lauren for Exceptional service and a good time. Lauren had amazing recommendations and she always came back to clarify our orders were put in correctly and came out like we asked. I need my girl to get a raise, and I need you guys to go see her and put your tips in her pockets! Me and my party are from Houston and all of us highly agree without a second of a doubt we would rather drive the distance to that chilis for Laurens service than any chilis here in the city. Lauren stay funny and stay beautiful girl, hopefully we can see you again! P.S. Y'all go ahead and get that Grand margarita!
We decided to have lunch here since I had been craving a salad! We noticed right away they were short staffed but they never made us feel that way. I’m not too sure but I think our server’s name was Julius, he was very attentive. The lady who showed us to our table was very nice as well she took our drink order… and i believe the other lady was the manager she kept making rounds as well if anyone needed anything.
This is the best location in the area!!\nAngie and the red headed Bartender give exceptional service, personal service and ensure you have a great visit. The blonde Manager always checks on us and th…
This is the best location in the area!!\nAngie and the red headed Bartender give exceptional service, personal service and ensure you have a great visit. The blonde Manager always checks on us an…
Manager was nice and accommodating for our family. Grateful for her kindness. We didn't eat.
I'm not sure what the other people experienced that left bad reviews, but we had an awesome experience. Our server was awesome, food was great, and just all around good experience!!
I'm not sure what the other people experienced that left bad reviews, but we had an awesome experience. Our server was awesome, food was great, and just all around good experience!!
The food was made fresh and the waitress was very nice. The food didn't take too long to come out. The music was diverse, which I appreciated.
Food is always pretty good and it's normally a good place to go! Sometimes they can be slow or food isn't as good as expected but every place has bad days. I do definitely enjoy going with friends and family.
We like Chili's. In the past we've waited a long time to get our food but last two visits here, food came out quicker. Our recent visit, waitress was very sweet and attentive. Staff seemed to get along well and were helping out each other. They seemed to be enjoying working together. That helped set a friendly and enjoyable environment for patrons. Great job!
Food was great!! We could tell the servers were confused as they kept getting orders and drinks wrong, but overall really good!
Chils is a staple of "knowing what you're going to get." This one is no different. I will say the shrimp were a little overpowered with seasoning, not complaining. it was still good, just predominately spicy. A couple of issues with service seems to be an all to common theam now a days. Older servers will give good service and a smile, while the younger ones, well not so much. Anyway, still good food for the price overall
I ordered takeout. Chicken Alfredo and the 3 for me. I had to ask for extra Alfredo sauce related to previous times it was dry. I did not receive napkins or utensils. The 3 for me was an old-timer burger. No condiments were given.
The messed up my order, bring raw brocoli, instead of steam one. Ribeye ordered medium well done but bring really was a well done. Service was plain bare minimum good.
Food and service was really good. They were busy but we did not have to wait. Food and drinks came out in a reasonable amount of time.. I was a little bummed they don't have their amazing corn on the cob anymore. But. They have plenty of other great sides to choose from.
Amazing place. Atmosphere needs more work, it seemed kinda lazy inside other than our server! She was kick butt at her job!
Food was meh..service was great. We went around 5:00 PM on a Saturday night and were greeted and sat immediately. Our waitress was wonderful and attentive. Food was alright..not bad but not amazing.
Service and atmosphere are amazing. The manager checked in on us, the staff held the door for us, refilled our drinks faster than needed, gave us to go teas, everyone was helpful in every way, and our waiter was the nicest waiter we’ve ever had. However the portion size is a little small for the price and every time I go there, my mozzarella sticks aren’t cooked enough to be stringy. Just a block of cheese. That’s the entire reason I come here lol
The three for me is still a great deal even though they moved some of the items around and added higher priced options. The food was brought out fast and the fries were fresh and hot. The burger tasted great. The waiter was attentive and brought us fresh chips and salsa to go.
I would not suggest this particular location to dine at. I had the 6 oz sirloin and a margarita. The food was flavorful, and I believe is pretty consistent across the franchises. The cleanliness of…
I would not suggest this particular location to dine at. I had the 6 oz sirloin and a margarita. The food was flavorful, and I believe is pretty consistent across the franchises. The cleanliness of…
First visit walked out due to no service.\nTonight we decided to try bcuz we are huge fans. \nI have never seen a Chili's this empty, not only did they get our drinks wrong, they got all 3 of our m…
I wish I would have checked Yelp first.\n\nOn the road home and needed a solid meal. Used the app to order an Old Timer customized for no cheese and subbed broccoli for fries.\n\nWhen I pulled up, …
Slow...25 minutes later still waiting. All I ordered was a cheese burger. Finally, hot fries... boring dry burger with too much mustard. The server tried but service was not good.... Wanted to take…
Yesterday we ordered Chili's for dinner I had the trio) chicken, beef, and shrimp) fajitas and all though the tortillas were wrong it made up for it by having a lot of food. The rice and black bean…
Booth and table were dirty. Pat kiosk on table was filthy. Mirror next to table dirty. Even the plate my small, overpriced salad was served on looked like it had grease that didn’t get washed off fro…
Booth and table were dirty. Pat kiosk on table was filthy. Mirror next to table dirty. Even the plate my small, overpriced salad was served on looked like it had grease that didn’t get washed off f…
Booth and table were dirty. Pat kiosk on table was filthy. Mirror next to table dirty. Even the plate my small, overpriced salad was served on looked like it had grease that didn’t get washed off f…
I ordered the shrimp pasta online and there was no option in the customize item section to add additional shrimp. I called and asked for additional shrimp to be added to my order and they charged me …
I ordered the shrimp pasta online and there was no option in the customize item section to add additional shrimp. I called and asked for additional shrimp to be added to my order and they c…
Our waitress was great... the food however was warm, and they placed us at a dirty table and all they did to clean was with just a napkin. The whole place was dirty and appeared to have more than enough people working that day was not crowded at all so no excuse for that situation. Will a long, long time before I go again.
The food was fine and the service fast. I was alone and requested a table for one in a quiet place at the end of the dinning room and the girl told me...that area of the restaurant is closed. She sat me in a place among noisy people and that was not very pleasant for my headache. The waiter did not bring me the napkins until I asked for them
The cheese bites were a mix of yellow and white cheese. They were crunchy, and good flavor. I had the BBQ burger, but it was called something different. I loved it, it's large and very filling. It is made with different meats, which makes it difficult to eat as a regular burger. I would be happy to order it again. The prices are clearly marked, so expect to spend an upwards of $40 for 3 people according to what you order. The service was steady, as it was a busy time. We may go back.
The service was okay. I don't like having to constantly beckon the server. My burger and fries were eat able. The fries were hot. The burger was prepared as ordered minus they had no mayo. I almo…
Wait staff was incredibly nice..however, be prepared to wait. Got there and half the restaurant was empty but had to wait 30+ minutes because of short staff (what was told to us when we checked in) or shift change (what was told to the people behind us). Once seated, we ordered within 10 minutes (again the waitress was great and attentive until our food wasn't coming out). The cheesy enchilada soup was different than in the past...not cheesy at all, had these potato gnocchi like things in them. After our soup was delivered, we never saw our waiteress again. Took over 50 minutes to get our actual entree. I understand being short staffed, however, this experience was very disappointing. When counting the number of tables in here, this was with 8 tabletops and 4 people at the bar. Just be aware, it'll take forever to get your food. ETA - the manager came over because part of our food was ice cold. Found out that we were given the wrong soup. And it appears our waitress had gone MIA during her shift. They looked everywhere for her but they couldn't find her. The manager made it right. And I feel sorry for her and the other staff that are at work because they take the brunt of it. It would almost be better to have everyone operate out of the bar side and they work as a team and give stellar service there with everyone being super attentive.
Ordered our food to go to go for curbside. Showed up and there was no where to park first of all for curbside pickup or anywhere else in parking lot. Parked in fire lane and checked in through text message. Waited another 15 minutes before going into store myself. The lady in the to go was on phone and had to wait another 5 minutes before some very rude young girl asked me “what do you want” I told her what my order was and that it had been done for over 30 minutes. She got my food and when I went to get it from her she bumped into me pushing past me and slammed it onto the wire rack and walked away. She could have handed it to me, instead she chose to be extremely rude. I had a 7 min drive home and when I got there our food wasn’t even warm. Had to reheat our steaks and fixings in the oven and they didn’t taste very good. Definitely won’t order curbside and not likely to return to Chilis after this.
The chicken sandwich was over cooked to the point that one whole side was not chewable.. Then ordered the Paradise pie.. it was not good the walnuts they put on it were rancid tasting like old oil and they smothered it in walnuts, And the waitress greeted us with food in her mouth.. but she did give good service! The loaded mash potatoes were awesome!!!
Had the brisket burger fries and sweet tea × 2. $45. Got 2 bites into the burger , by that time the buns where totally disintegrated from the grease. Not that it taste bad, just that the buns litteraly dripped off the burger. It was so nasty could not even eat the fries. Just left 2 full plates at the table. Tea was great and servers were pretty good. We had a new server and a trainer. The new server said that he has had the same complaint that day and got the side eye look from the trainer. Sorry chilis, first time to have a total let down from yall but had to post it, it was a total let down.
I was sadly disappointed in my experience at Chili's. I know that they have changed their way of doing things as far as service goes, but it's not being executed correctly when your server is just an order taker. I only talked to our server to order and for our check. But I expected that. The real disappointment was the food. Fried mozzarella was perfectly cooked. No complaint there. But my chicken crispers had been refried or recooked or something. They were nowhere near tender. I could barely bite through them. My Texas loaded fries- one the recipe is different, two, they were either cooked too long or recooked as well. It was like they sat in the window and slowly died. We had planned on getting dessert but were so disappointed we just decided to leave. Also, the table beside us left and the table sat dirty the entire time we were there.
I ordered chicken, bacon, ranch nachos, and they serve them to me burnt. I immediately pointed out that they were burnt and asked them if they could remake them because I was really looking forward t…
I ordered chicken, bacon, ranch nachos, and they serve them to me burnt. I immediately pointed out that they were burnt and asked them if they could remake them because I was really looking forwa…
I ordered chicken, bacon, ranch nachos, and they serve them to me burnt. I immediately pointed out that they were burnt and asked them if they could remake them because I was really looking forward…
the girl with the bright pink hair and all the face piercings... if you get her as a server ask for another one... they had an hour wait we came in at 9. so that means we get sat at 10. they close …
the girl with the bright pink hair and all the face piercings... if you get her as a server ask for another one... they had an hour wait we came in at 9. so that means we get sat at 10. they close …
Food is good! Our server though they knew nothing. Literally took 10 minutes to acknowledge us at our table and another 10 minutes just to get our drinks. Struggled a lot using the iPad. Never brou…
Ordered on the app and checked in on my phone. Our food was suppose to be ready in 20 mins and after about 30 mins of waiting and no one coming out I tried calling 3 times with no answer I went ins…
This chili is the WORST I have ever met. \nI ordered a party size wings online and paid online, they texted me that it was ready and let me waited at the to go parking place. \nI checked in online …
We love t eat at Chilis' BUT today was the worst experience ever. Food was not good......not warmed at all been sitting on counter evidently for a while, the chicken my grandson ordered was not eve…
Old, dirty and understaffed. Expect to wait a long time. We left as it was obvious we would never be seated and the place was just old and nasty anyway. Probably saved myself from getting sick. J…
Old, dirty and understaffed. Expect to wait a long time. We left as it was obvious we would never be seated and the place was just old and nasty anyway. Probably saved myself from getting sick. …
I have to ask Chili’s New Braunfels: With technology and how the company is evolving and embracing the use of the app, what is the point to have a curbside option if you still going to have your customers wait and realize by themselves after spending extended time waiting that they have to actually walk in and pick up the order? I spent 45 minutes waiting, when I called, they replied “Yeah, your food is ready.” And I asked do I have to come inside? I made the check in, they replied yes. So, tired, I had to get out of my car figured out the pick up location to get my already cold meal. Terrible experience. Funny thing, the receipt says “Pick up time 6:17”, and I got my food at 6:40. Unbelievable. Check: 980088
the girl with the bright pink hair and all the face piercings... if you get her as a server ask for another one... they had an hour wait we came in at 9. so that means we get sat at 10. they close at 10:30. the MOMENT we sat down rushed us the entire time... mind you we got sat at 9:30 THEN she forgot one of our drinks. so i asked for the drink but she brought 2 instead of just 1 no biggie we will drink it right? but she messed up the checks 4 different times which was frustrating. but then she charged us for 2 extra beers. and ARGUED with me about then saying "well you drank it didn't you?? didn't you drink it" that's not the point we didn't order it you brought them to our table. i've served for 6 years and have never been treated or treated someone else this way. it was repulsive and rude. you do not argue with the guests point blank period. you also don't rush someone at their birthday dinner because you feel as if we are an inconvenience to your job??? because it quite literally is YOUR JOB to serve me. if you don't like it get another joband talking crap to your manager right where we can hear you is not a good look. get a new job girly
Blonde Girl working the to go counter was pretty rude , slammed the to go order on the counter kinda hard.
The servers were all fighting with each other and making rude comments about each other when they were dropping off food or drinks at the tables. The steak we ordered was so tough you couldn't even stab your fork into it. It was ordered medium rare and it was overdone. On top of that they got most of our orders wrong. The whole experience was very uncomfortable and I'd recommend staying away. It needs serious management and staff changes.
This location needs to hire new cooks if they want to remain open! I have visited this location multiple times and done dine in and delivery! I have had an issue each time with the quality of food! This time the food was undercooked and made my entire family sick! And it was way too salty as usual! It’s like an entire container of salt gets dropped into the food or the chips to the point that the chip bag is drowning in salt! I will never return to this location again and I will be sure to let friends and family know as well! We ordered the bone in 12 wings combo and the Nashville chicken crispers combo!!! Stay away from here if you don’t want to be violently ill!
Very upset with communication on the service. Me and my kids were greeted and seated very amazing. Server brought us an appetizer that we never order, and after placing our order and receiving our drinks I told the waitress that I was gonna walk outside to grab my phone from the car and the minute we came back to our table they cleared everything off the table and wiped it down. 15mins wasted.
The bartender, i think her name was allison, was absolutely terrible at her job. I sat there and waited for a drink while she stood there with coworkers talking bad about other coworkers. I understand chit chatting with coworkers but to talk bad about others in your establishment in front of customers WHILE they are waiting on you to serve them….so so unprofessional. just seems like this bartender needs to stick to doing her job. Made my experience here super frustrating. Will not be coming back.
Waited 20 minutes for microwaved southwestern egg rolls and customer service was superficial. Chili's should have a drive-thru if this is the best service for $15+ for an appetizer and bad service.
Horrible service . Most of the restaurant wasn’t even packed and not many people were there .I saw 3 girls that were supposed to be assigning seats and giving menus to people but instead they were flirting with 2 guys and acting like they didn’t have a job and for 40 minutes of my wait time and other peoples to there they were STILL flirting with the boys after that I finally confronted them and asked for their manager and she came and told me she would immediately assign me a seat for me and my family so then we waiting ANOTHER 10 mins until finally getting out menus so then after 5 mins on deciding what to eat our waiter came up to us and asked what we would like to drink so then we ordered and how embarrassing it was that she was giving us ugly looks and pretending she couldn’t hear what we wanted and as a Hispanic family in a all white chill’s place we take it very disrespectful that they treat us so different compared to other family’s dining next to us . The food came out mid ,to be honest it wasn’t very warm in matter of fact it was coldish with barely any warmth in it they also overcooked my chicken strips and overcooked my stake when I asked for a “Medium” stale .Very disrespectful the way she handed our plates of food and when the guy she would act very sassy around us . NEVER again will I be coming to this chili’s again f*ck the girls who were just flirting with the guys and f*ck the girl taking our order
Absolutely one of the worst places we’ve ever visited here to eat. We were sat by some girl that had no clue what she was doing. And nobody served us for 20 minutes so we got up and left. The manager asked what was the problem I said we don’t have water or drinks or even had service. The whole crew is hanging out with their friends at a table Will not return.
We waited 10 minutes to get a table and that's only because I asked the bartender. We got seated and waited again, 10 minutes for someone to come get our order but no one showed up so we left. It wasn't busy at all. All the tables had their food already so I don't understand about the wait.
Ordered a couple of customized salads to go and even double checked with the to go person to make sure it was entered correctly. I kinda feel like the kitchen staff saw where it said no tomatoes and intentionally put EXTRA tomatoes on my salad. I spent 45 mins picking tiny diced tomatoes out of the stupid thing until I just gave up and threw it in the trash.
So my wife and I went to have an anniversary dinner tonight. We got sat right away which was nice but there was food under our table. We didn't mind. We ordered our food and waited, no biggie it's normal. But when our food came out is when it started going down from there. She had the smasher burger with bacon. The burger was ok but the bacon was not fully cooked. Then there was my food 🙄 I ordered the surf and turf sirloin/shrimp. When I popped the first shrimp it wasn't warm/hot... I chalked it up to it was on the outside of bunch. No, it wasn't the case. My shrimp and broccoli were cold. My medium/well steak was way more medium and lukewarm. The only thing I can say that was hot was the loaded mash. We went to have a good time but got home and now feel/gotten sick. Definitely won't be going back and won't recommend this location to anyone we know or talk to.
I had a terrible experience. The server was a blonde young girl with lip filler it seemed like. Anyways, just overall super rude and just seemed like she does not care about her job. Took forever to take our order, got our drinks completely wrong. How, I have no idea since we all just ordered cokes and we got tea. She had an attitude the entire time and just looked miserable doing her job. Shouldn’t be in customer service with such an awful expression on her face at all times.
The chicken dinner was like frozen chicken stuck in the microwave with a little bit of sauce, dribbled on the top of it. The bourbon steak was literally the worst steak ever. Tasted like bathroom cleaner. And was not medium well. We ordered the chips and dip, and the chips were fried and very old oil. It made you gag The server we had, however, was wonderful.
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1254 Interstate 35 N, New Braunfels, TX 78130
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1254 Interstate 35 N, New Braunfels, TX 78130
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historic place in New Braunfels, Comal County, Texas
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