David Fiorenza

Very good bubble tea. I think Shiny Tea in the UWS beats them out, but barely and this is much more convenient for me to get to. They have a large menu and ordered a few drinks. I didn't care for the tea with the foam on top. Their milk tea is perfect and the tapioca is cooked just right. Will be coming back for more.

+5

Jean Di

Always loved Gong Cha, i first tried in in Manila(my home country) then i tried it in this store - it feels like Im always home when I drink it! If your craving for a milk tea, you should go for this one! ❤️👍🏻 The staff in this store is really friendly too.

+1

CF

Great customizable boba! Ordered on the touch screen - there were no other people waiting so the drink came out within a couple of minutes. 50% sweet was plenty for me. Delicious mango flavor, boba, & pearls.

M O

Brown Sugar Milk Tea was good, the place wasn’t extremely busy. They have a seating area that is clean and comfortable. I’m still very new to the bubble tea 🧋 scene and looking forward to try the other options. Fairly priced

Hsin Yi Wei

This location of Gong Cha is one of our favorites since their service is pretty decent. The decor is similar to other branches, simple, humble and limited-spaced. We have visited a couple of times and what we always ordered was their Brown Suger Bubble Milk Tea in small size with less ice & 30% sugar. It's still too sweet but really satisfying and perfect as a dessert.

+3

The JA-Merican Family

Yummy yummy. Was so happy that I can create my own bubble tea with soy milk and matcha green tea. Pure deliciousness and fast service

Ekin Alp

Strawberry matcha latte with coconut jelly … to sweet for me even if I choose 0 percent sugar. And 🥥 jelly, I don’t prefer long shape, and also the milk was little warm because they kept outside for a long time. that’s why 3/5

Janie

The first time I visited this location the gals were great and knowledgeable. This time, I am glad I kept the receipt. At first. I thought the gals were friendly, different gals from previous visit.. The gals knew I had discounts. I had a choice of 20% discount for two drinks or a $5 off. I emphasize that is why I was buying two drinks. After selecting a 20% discount, you can't tell what they are doing on the POS system on their side, they ended up hitting a few buttons, cleared out my discount, I ended up paying full price. When one of them noticed something was wrong with the transaction after talking to her coworker, they both went ahead and ignored the problem without informing me. What's the point of the franchises for sending text alerts of discounts then. This negligence from Gong Cha is strike two. I am glad I kept the receipt for post transaction review. What a disappointment. Also, what's the point of the surveys when no one answers them.

Tina Chan

I returned to another Gong Cha bubble tea chain which this is located at 38th Street between 5th and 6th Avenues, Midtown West, Manhattan, NYC. This location is accessible via A train at 42nd Street Port Authority. Upon arriving there was a woman in front of me arguing with the staff persistently haggling the price to be lowered, but to no avail. Woman, no means no! There are other bubble tea businesses within the locale that may appease your needs, but not this particular Gong Cha whom apologized for the inconvenience of the inability to lower the price on the product ordered. As I waited patiently, I took photos of this business' environment. The staff stated the cash register is not working and currently unable to accept either credit or debit cards, but cash only payments. Ergo, I was unable to obtain a sales receipt nor a drink label printed. I wonder if the staff reboot the register or check their internet connection to be offline as the cause of non-functioning O/O/O. [1] Customer service is average. Well... if the staff can lower the price for one customer why not lower it for ALL customers? Surely, why not make my drink order as inclusion for lowering the price, please? Hell no, of course not! The conclusion was ironclad. In the real world, this cannot happen. As I stood on line waiting for this woman to let go and walk away from her argument I had shrunk to my own gnawing thoughts. I took photos of the atmospheric environment. There is a cute signage: "Bubble tea where refreshment meets creativity." The pink metal water bottle is very adorably cute which is something that I would certainly purchase. Peach green tea, medium $7.25 My favorite default topping grass jelly (aka herbal jelly) loeng4 fan2 涼粉 is my standard request for $0.75 which was good, but not served chilled. At 30% sugar level request, it was slightly higher in sugar content. Former NYC Mayor Michael Bloomberg would shake his head at me in disbelief with disapproval and disappointment for consuming this excessively sugary drink. The peach green tea was not the cause of the sweetness but a man-made sugar embed measurement error. Nevertheless, this Gong Cha satisfy my bubble tea fix as it is now my addiction - in addition to my other addiction, writing. [1] O/O/O = Out Of Order

+2

Alondra Espino

Edit: STAY AWAY!!! My friends and I came back at around 2pm excited for bubble tea and as my friend is drinking hers she finds a FLY IN HER BOBA!!!!! WHAT?!?! We were disgusted!!!!!!!!! What kind of sanitary conditions do they live by?!?!?! How many other dead flies live there!?! Stay away!!!! Plenty of other good bubble tea places in the area!!! The bubble tea is delicious and I’m glad they have a level of sugar option ranging from 0-100%. However in queens you can find better prices with the same quality. The only reason I’m giving 4 stars is because service was kind of rude. She kept giving attitude to my friend about the sugar amount instead of pointing to the menu so my friend knew what she was talking about.