Leaf & Bean Coffee

Shazbo

My quest for trying different coffee shops continues and bought us to Leaf & Bean Coffee & Co. This place is huge with plenty of seating yet the atmosphere is relaxed, warm and inviting. Emma was fantastic. Beautiful smile and very friendly. We ordered the Hot Spiced Pumpkin Latte, Hot Salted Caramel Latte, Dark Italian Roast, Brazilian Roast Single Source and Lemon Poppy Muffins. Everything was outstandingly fresh and delicious especially the Muffins. Could have drunk a gallon of Pumpkin Latte! Best one so far. As first timers we did not realise that if you dine in the food is brought out to the table but the drinks are not. As a consequence our drinks remained idle at the pick up point for over 10 minutes. It should have been mentioned during the ordering process. Apart from that we loved this place. The continuous queue going all the way out of the door speaks volumes. A must try if you haven’t been here before. There is plenty of parking.

+1

Jenna Stehler

Stopped here on a whim last week and enjoyed my wrap so much I had to go back this week. Tried some treats this time and was not disappointed! The Crème brûlée donut was amazing!!!

Ervira Gonzalez

Excellent food, service and quality atmosphere, they are very friendly

Linda Bender

Good coffee, good food and everyone is pleasant and helpful.

Jennifer D

First time trying this place out. Overall, had a good experience but the biggest thing I found strange was their how you go about ordering food and/or a drink. If you want to order just a drink, you place your order right at the register counter and then wait for your order (or name) to be called. If you want to order food, that's where it gets kind of odd. To order food you have to place your order with a person who's standing under a "grill" sign hanging from ceiling who is just standing there with an order pad in their hand. After you order your food, you then have to go over to the register to pay for it. So you basically have to potentially wait in 2 different lines if you want to order food and something to drink; I've never seen an ordering system like this before. I ended up ordering an iced Caramel Mocchiato and the chicken salad wrap. Both were very good and I'd recommend to someone to try. In the end, the overall experience was good, the food and drinl was good, but the ordering system was just very strange and seemed inefficient.

mason Singer

As a former barista I understand what it’s like to work behind the counter. I’ve noticed after coming here over the years that the baristas tend to talk more than get guests orders out. Also there are limited outlets to charge electrics with… something I find annoying. Although, the food is amazing and the vibe of the place is great too!

Spoiled To the Bone

We come here a lot, great tasting food and drink. However today was very disappointing, it’s not cheap and to have the service and product we did was a let down. The girls working behind the counter were paying more attention to eachother than the customers, yelling, goofing around, not being very friendly, and so I think that caused the distraction of our Haymarket sandwiches missing ingredients, and charging us for the wrong size drink. It was a to go order so by the time we got home it was too late to go back.

Marissa

I have given Leaf & Bean more than a fair chance, but after four consistently poor experiences, this will be my last visit. While the café is fine the majority of the time, the level of service I’ve experienced recently is simply unacceptable. During one visit, I waited nearly an hour for a sandwich that had been completely forgotten, despite it not being busy. Another time, I was served regular coffee after specifically requesting decaf, which I cannot drink for health reasons. On a separate visit, my drink was made incorrectly and no one bothered to apologize. Today was the final straw. I watched another customer return her drink because it was cold, only for the staff to “fix” the same cup she had already drunk from instead of remaking it—a clear sanitation concern. I have worked in the food industry and I know this is a violation and unsafe. The drink should have been thrown out and remade. I then waited 25 minutes for my own drink, only to find it contained coffee despite me requesting no coffee. I didn’t even bother asking for a correction after overhearing staff speaking very negatively about the previous customer who simply wanted her drink made properly. This made me uncomfortable and others who were waiting next to me overheard as well. I am out money and have no drink. What makes this worse is that five employees were standing around behind the counter gossiping while one overwhelmed worker made all the drinks. I almost can’t fault her for making my drink incorrectly as she was extremely overwhelmed and you could see it. It was frustrating to witness and reflects a serious lack of leadership and training. Leaf & Bean needs to take customer service, accuracy, and basic hygiene far more seriously. Do better.