José Alberto Becerril Bedolla

Generally speaking, they're okay, however, they don't have or don't have all the extras needed to enjoy a good coffee.

Uriel Diaz

Good service, however, on weekends it gets too crowded and it's difficult to find a place to sit

No tienen sanitarios, el espacio es muy pequeño, las bebidas preparadas no tienen el mismo saber, que el de las sucursales de Xalapa, Veracruz o Tlaxcala.

La comida esta muy bien, los cafés también, pero ¿en serio ponen a una sola señorita a cargo de TODO el negocio a las 2 de la tarde? Habíamos muchos y la pobre estaba completamente sola atendiendo y preparando las bebidas y comida. Como ella estaba ocupada, me tardé casi una hora para que me atendiera. Contraten a por lo menos dos personas, por favor, no sean así.

Xochitl Mateo

It's not bad, but my son asked for a mocha, everything was fine until he finished it and saw that they put the milk cap on it. Imagine if it had been a frappé, they would have crushed it.

Dante Peña

The topical Starbucks

Me gusta mucho, pero el de galerías Toluca hoy, ha bajado su calidad,el café estaba quemado. Aunque la atención es buena. Ojalá pongan foco en ello.

Chary Robledo

Specifically, the Galerias Toluca branch lacks the necessary hygiene. The same person who charged me just moved and started preparing drinks without washing his hands. I ordered a sandwich, and they delivered it lukewarm/cold. I've reported it several times, but they don't respond. I prefer to go to Patio Toluca; the service, attitude, and training are very different.

Alberto Corona

Be careful when ordering delivery; keep in mind that there's a high probability you'll receive something you didn't order. In my case, my order arrived wrong, and I couldn't do anything to get a refund. I had ordered a latte, and the other item was the biggest change; I ordered a cold brew coffee, and they brought me a hot chocolate.

Los frappé siempre un 10, pero el café no tanto. Y últimamente la atención es bastante mala, te atienden de mala gana los dos chavos que están, además de que demoran muchísimo en dar la atención.

El café no tiene sabor le tengo que pedir doble carga, lo principal me vendieron un pay con moho.... Y uno se confía de la calidad y nunca me imaginé que estuviera hechado a perder!!!

Pesimooo ! Precios no actualizados, el personal con malos modos, tardaron más de 15 minutos en salir de la parte trasera del local diciéndome que no era horario de afluencia y que ella estaba ocupada como para atender rápido a los clientes 🙄 , café sin sabor, no vayan !!! No pasen un mal rato ni mal trato !!!

Asqueroso!!! Pedí un strudel de manzana y venia con MOHO, el pay de zarzamora venia CADUCADO. En la fecha de caducidad decía 23/05/23 y el día de hoy es 28/05/23, con 5 días de caducidad así nos lo dieron. Nos ofrecieron cambiarlo por otro pero no nos apetecía volver a comer otra cosa. NO tienen opciones de leche solo tienen ENTERA. 🤢

La única vez que fui y no volvería a ir. El personal parece no disfrutar su trabajo, el café lo hacen en 20 segundos (poco más) así que no está bien preparado. Pedí un capuchino de avellana con leche de almendra, no me fijé en su preparación pero al probarlo parecía que solo fuera leche con un exceso de escencia de avellana, el café no se degustaba para nada. Terminé tirando el café. Ojo: No todos los "The Italian Coffee Company" son malos, yo recomiendo muchísimo el que está en plaza "El Punto". Esa cafetería le gana por mucho a otras dónde he consumido.

Espantoso, prefiero irme a Cielito, los trabajadores son unos déspotas, en una ocasión 10 minutos antes de las 9:00pm un chico me dijo descortesmente que no me podían atender y se fue dejándome con la palabra en la boca, la segunda y última que les aseguro mis amigos y yo iremos, no tenían crema una hora antes de cerrar y de la misma maleducada manera nos dijeron tal situación, que despidan por favor a los trabajadores

Pésimo servicio, deberian checar su personal por que atienden de mala manera y ten dan lo que quieren, antes me gustaba ir pero desde que tuve una muy mala experiencia prefiero no regresar jamás

Un empleado llamado Sergio Contreras le pedí un café capuchino frappé le pagué con un billete de $50, el café tenía un costo de $46 y no me quiso despachar porque no tenía cambio; le intenté pagar con tarjeta y tampoco tienen este modo de pago. La verdad es que para el tamaño de la cadena de establecimientos es un pésimo servicio

Pésimo control de calidad de los productos, específicamente strudel de manzana completamente enmohecido por dentro y pay de zarzamora con caducidad vencida de mas de 5 dias.

La peor comida que he probado, en verdad el pan horrible, mojado, los champiñones sin sabor la lechuga extremadamente mojada, en verdad muy muy mal, el frappe lo mismo,digo no estuvo tan mal como el panino pero pésimo sabor, la chica amable pero al parecer no le dan los ingredientes adecuados.

Alex Carbajal

I hope you can visit and audit the service at this location. I'm a frequent customer of this brand, and if there's one thing I've always appreciated, it's the flavor and service of your chain. On Tuesday, January 20th, I visited this establishment, and the service was terrible, and the food was very poorly prepared. Please review your staff's training.

G. B.

The young woman taking the order writes it down wrong and they give you whatever they want. She wrote down my drink order incorrectly, and when I pointed it out, she just added coconut milk, and now it's undrinkable because it's too sweet and tastes awful.

Armando Lara

To begin with, the area is far too cold. I ordered my latte with a packet of Splenda and they didn't include it. Obviously, Starbucks isn't a cheap place, that much is clear, but how is it possible that they don't have coffee sleeves? Unbelievable! They just tell you, "I'm out of them." That's not an appropriate response from a franchise of this type! Anyway, I don't usually come to this café, and now I'll mostly avoid it... (January 12, 2026, 6:43 PM).

Bere Garduño

Terrible service, lots of staff and they take forever to serve you. They take your order wrong.

Gabriela Pliego

Brand managers, district staff, or whoever is responsible for the Uber Eats app, I urge you to provide better service to users of these platforms. Your ineptitude and lack of responsiveness with customers often result in them not receiving their orders, leading to customer dissatisfaction and wasted time for us delivery drivers. You should redirect orders to an open branch to provide professional service, or close your platform when you are no longer able to provide service. This is a complete fraud. Users of delivery apps after 10 PM should avoid ordering through Uber Eats, as this company is incapable of providing quality and reliable service after that time.

IVON VAZQUEZ

Terrible attention and service attitude by the cashier Fany

Héctor Alonso Ruiz

The worst Starbucks in the country. Terrible service—slow, disorganized. They wouldn't give me my receipt even though I asked for it multiple times. The staff was uncoordinated, distracted, and completely lacking in customer service. Awful!

Mrs Escamilla

Horrible, they treated me terribly. I ordered the wrong drink, and before I could pay, I told the gentleman. The guy angrily said, "That's why I asked you." He said, "We're going to be late." While everyone was calm, he just made angry gestures, waiting for someone to help him delete them. Angrily, I told him, "Give them to me." A young lady came over and pressed the delete button, I assume, and then she'll change it. How really angry. 😡 I've never been treated like that at Starbucks.

Jackeline Espinoza

They treated me terribly and raised their voices at me just for ordering two drinks together and having two coupons. I had to know that I needed to order one, close the check, and then order the other. I told her I didn't know, that's why I asked for it that way, and she acted like she wasn't listening, making faces at me like I was saying something when she had heard me correctly from the start. She was the one who charged. Her name is Fatima. Today, Sunday, March 9th, she had terrible service, not even friendly enough to answer. If they don't want to work, don't do it. If they've had a bad day, it's not the customer's fault, but don't make them have a bad time.

Carolina G

They make a mess of things with orders. Besides ordering at the register and paying, you have to go back to the bar to REMIND them what you ordered. Terrible service and production line. The glass they deliver is filthy, and it looks like their bar is also very dirty.

Giovanni Rojas

Horrible service.