Amanda Lee

Had the worst encounter with ALEX when I demanded a refund for serving me RAW CHICKEN. It was a long night from work and I decided to grab something quick but as I was eating the sandwich on the way home half way through I noticed the texture was off. The next bite it was almost tough and cold. When I turned on the light it was RAW. (See photo) | went back to demand a refund and we got into a heated argument which IVE NEVER EXPERIENCED in a fast food restaurant and especially because of the circumstance. No apology no empathy just RUDE and unprofessional. Never will I go back and if I get food poisoning/salmonella.. I will seek legal action!!!!

Bat Gun

Unfortunately when u order delivery it forces me to order from here. They always forget something for my order, this time i went in person to try and use my points, and the machine was not working. So I tried to order for pick up and I could not order popcorn shrimp it said they was out even though they had some. The young man was very nice, but the Latina lady had an attitude for some reason like it was my fault the app was not working. And when I deiced to just get some wings, I didn't even get all my wings! I get its under construction but like why do the workers gotta take it out on the people ordering.

Tails Unknown

Horrible Horrible Horrible Hair on my chicken sandwich Drove all the way back across town to have my order messed up a second time to have to go through the drive thru a 3rd time and your only compensation was a order of cold frys ill be calling corporate in the morning this location should have been closed a long time ago..employees are awful food is cold half the time and now hair in the food if I could leave no stars I would

Yaz

I went through the drive through and this man opened the window, seems to be the manager he looks to be mexican, doesnt even greet me and just repeats my total, damn near throws the drinks into my hands, rushes to hand me my food and just shuts the window, didnt even ask me if i wanted any sauce and didnt even give me time to react in order to ask for some, someone needs to retrain this man

Michael N

The employees act like this specific location is superior to others, they choose not to help and have a new AI system maybe to help with the fact that most of the employees don't know English here.

Dee Dee

I received the weirdest uncomfortable vibe from the manager. First he was very rude not polite he cut me off and ask me to wait in the front. Took over 20 mins so we decided to eat inside. Ask someone to clean tables started spraying without saying excuse me. So food finally came by the manager and said thank you. No reply like we was invisible or we disguised him very uncomfortable environment so we went to register asked for refund. Why come to work if you’re mad about it. Never going there again. The person who hired him as manager need to reevaluate for another manager then maybe the whole staff will be more polite because this wasn’t it at all.

Faith

This was one of the weirdest, most uncomfortable drive-thru experiences I’ve ever had. First off, I sat at the speaker for five whole minutes with no greeting. No ‘one moment please,’ no acknowledgment—nothing. When someone finally responded, they just said ‘second window’ in the driest, rudest tone like I was bothering them. Then, I get to the window, and instead of a normal interaction, the employee swings the window open so hard it smashes against the brick wall. It was so aggressive I literally thought the glass cracked. No greeting, no ‘hello,’ just straight-up attitude. To top it all off, after handing me my food, both employees just stood there staring at me. No smile, no ‘have a nice day,’ just blank, awkward staring. I don’t know what kind of customer service this was supposed to be, but it was beyond unprofessional and uncomfortable. If you hate your job that much, just say that. Do better.

Claudia Cortez

Drive thru person taking the orders was very rude kept interrupting when I was placing order asking if that completed my order I tried telling her to give me a minute to look at the menu to make my choices for the orders but couldn’t finish saying it because she stopped me again asking if that completed my order like she was in a rush to do something else no car was behind me or in front of me to justify the way she was rushing me so I left with out getting my kids their lunch smh hope she was able to do whatever she needed to do

Ten L (TLB)

Guys if you are doing drive through at the place .. please check you order see if you got exactly what you ordered … because I ordered the 6 pice wings with ghost pepper and when I got home it was just plain wings with nothing on it …. They do it intentionally…. When you order chicken sandwich make sure it’s not soggy because they pre make the sandwiches and put in a container while the heat of the chicken creates water droplets in the bag by the time you get it it’s all chicken with soggy batter … it happened multiple times… so I make order with no pickles so they have to make one fresh with chrispy Chicken and not soggy …

Timothy Brown

They will short you on your order if you don’t check your bags. Ordered 18 wings, 3 flavors. Received 12 and when I pointed it out he said oh you got all the ones that were made. He also didn’t give me my dipping sauces ordered and kept asking if I wanted them. I wouldn’t have chosen them on my order if I didn’t want them sir. They also skimp on the flavor sauces. Had to ask for my chicken to be coated like advertised and not drizzled over.

Lilly Del Mundo

Showed up at 10:40pm to pick up a DoorDash order 20 minutes before they closed and they completely ignored us, acting as if they were closed. We tried to go inside, tried the drive thru, and called the store and watched them all in the kitchen ignoring the phone. I understand closing and all but you still had 20 minutes left until you are closed. 🙄

Deth_saber 23

First off this place here they don’t talk to you they barely say two words to you went there a little bit earlier today order some spicy chicken and chicken sandwiches then ordered some fries.. told us to pull around and would walk it out when they were ready.. waited in the parking lot for at least 20 minutes.. got tired of waiting. Went inside my fries were sitting on the counter waiting.. I was ok and fine with it.. but when I got home looked at the sandwiches they were Smothered with sauce on both sides.. Couldn’t eat them.. so I took it back.. and this is what I got.. smh..

Maria Fuller

3rd time I have had my order messed up in this particular Popeyes. I live about 25 minutes away so bringing my food back is a big inconvenience. I run a small bistro so I understand mistakes happen but having the same problem this often only means someone is not doing their job. The frustrating part about this situation is that as I was placing my order the shift manager was replacing someone else's botched up order. Called and explained the situation to shift manager and was told bring it back now or I can't help you. "I can't come back right now, I live to far away ". Sorry I can't help you. All 13 pieces spicy! Good if you asked for it that way but not when your stomach can't tolerate it.