El Pollo Loco

Seduced me con flan 🥰

I'm happy that they finally opened one up in my area. While they may be ruff around the edges because they just opened and are still doing a shake down, they are clean, friendly, and fast with their service. I'll gladly come here again.

I needed something like to hold me over till dinner. I asked for a small something. He suggested the Classic burrito... I did not see it on the menu. It was perfect! Not to big, just right!

I have been coming to,this pollo loco since they have opened. But I have never seen Gerarado & Daisy. I have over an hour seating here and I have seen Gerardo handle all the customers as well as preping the food with a promt manner. I have seen Daisy refill the Salsa bar clean the outside in no time and back up Gerarado with the order I am beyond Happy to see young people do their work with pride 👏👏👏👏👏👏

The lady at the register this morning about 11 her name is Jessica. Let me just tell you that welcoming smile right attitude very attentive you guys need to put her at a good position in a company I'm a construction worker from Pomona I have not seen great customer service like this in a long time thank you cashier Jessica hope you have a great day thank you for my chicken nachos lol

Loved my visit to EPL today. The food was delicious and seeing the chicken on the grill slowly cooking always makes me happy to eat here. I ❤️ El Pollo Loco

I ordered on line and it was ready to be picked up in 10 min. When I went there my order was ready. Very nice people work there and the food is good.

brought in a coupon that was 2 days expired (didnt notice)..manager approved it. I appreciate the courtesy, customer service and the delicious burritos and tostada avo salad with extra chicken.. so goooood

Edwin is very friendly and helpful. Answered all my questions with patience. Great clean location! Chicken well cooked!

It has been more than a year since the last time we had El polloi loco , because last time was really bad 😔 obviously it wasn't from this location, so we really enjoyed it very much , well cook , really fresh salsas, rice & beans so delicious. The 😋😋

The cashier was helpful on using a promotion from the app. The food was good. Got a chicken bowl and a el carbon taco. Only thing is that it smelt like sewage inside the eating area.

Amazing customer service, Lauren provides excellent service, and she is always looking out for the customer, Management always makes sure the restaurant is clean and orders are fulfilled correctly. It was such an amazing experience.

Hoping I'm reviewing the right location... Just had my lunch here, as crazy as it might sound, today was my very first experience with El Pollo Loco. Arthur, the manager was super nice and took the extra mile to make sure I'm happy with my choice of meal which by the way was excellent!

Different locations seem to be managed better. I drive out of my way to the locations on Platt Ave. in West Hills because the Canoga Park location always seems to get my order wrong and the staff is unfriendly

Much better and healthier I believe then McDonald's and other fast food chains

Amazing staff. Watched them handle a very difficult rush tonight. They looked a little understaffed but they still handled the situation extremely well! They even handled a very rude customer in the middle of the rush that complained about everything. It was frustrating to watch the workers get yelled at while they were already doing multiple tasks. Even though they were in a stressful situation, they still handled the customer professionally. I’m very, very impressed with these guys! There is 2 El Pollo Locos closer to where I live, but I will make sure to go out of my way to eat at this one from here on out.

This place just opened, so it’s very clean and everything looks great. They have a great advertisement for their grand opening. Each person can have a $10 meal coupon for free. The food is fresh, healthy and delicious 😋 Parking is not a problem in that plaza. It’s also in a good neighborhood so the place should stay clean! I’ll post pictures soon.

Had a burrito from here from the free burrito sign up ... But I couldn't retrieve it because I redeemed it and it had already expired before I got there... But the manager was so nice, she accommodated me, and luckily she did because it was late and I was hungry... & It was so delicious ❤️ thank you, I'll be back

I had a free large drink reward on the app but couldn't redeem it in store. I showed Danny and he gave me the drink anyway without redeeming the reward. excellent food and excellent service. Danny was very nice and made sure I got my drink and my order. Will continue to come back.

Fred H

Much better and healthier I believe then McDonald's and other fast food chains

Persia Mehrian

I had a free large drink reward on the app but couldn't redeem it in store. I showed Danny and he gave me the drink anyway without redeeming the reward. excellent food and excellent service. Danny was very nice and made sure I got my drink and my order. Will continue to come back.

Deja Adams

Had a burrito from here from the free burrito sign up ... But I couldn't retrieve it because I redeemed it and it had already expired before I got there... But the manager was so nice, she accommodated me, and luckily she did because it was late and I was hungry... & It was so delicious ❤️ thank you, I'll be back

Typical EPL. I wish they'd clean more. Too many tables with stuff on it. Love their food

The people were nice, the food is good. I understand it is fast food and nothing ever looks like the pictures but the chicken nachos were very sad looking compared to the picture. That said, they were tasty.

Pleasantly surprised. Good food and clean facilities. We'll maintained

It was closed during the entirety of the pandemic. The place was abandoned and fell into disarray. New management took over Jan 2022 and it's been getting better. The staff is friendly and welcoming. The food is alright.

This location has spotty service. Sometimes excellent speed in drive-through, Sometimes aweful. Last night was aweful. There were no cars in front of me, and I was asked to wait a minute. One minute turned into 10 minutes , but no one answered. Finally came back.

I really like the grilled teriyaki chicken. I don't use the sauce so I always get it on the side, brown rice and this time I tried the new steak and shrimp. It was very tasty. Not spicy. They add a little too much potato for my taste. If they replaced it with mushroom and/or bamboo shoots it would be very tasty. The staff was very friendly and helpful. Worth the trip

Great! Alejandro and Jose were very courteous and didn't give me a hard time or tell me that they couldn't cook the chicken for extra time like I always request at other restaurants. Even gave me the meal deal that I didn't notice without getting upset! Those guys are great and very accommodating.

You guys messed up on my deliver order. No napkins, no saltza. Silverware was 2 forks and 2 spoons(?) put loosely in a plastic bag. Not very sanitary where we're they before they were put in my bag?

They need more workers . The avocado was old They are very slow

This is based entirely on my drive thru experiences. On more than one occasion, this place has not had avocados available. Considering more than half of their menu contains avocados and that it's included in the price, that should not happen as frequently as it seems to. You would think, since this has happened a number of times, that they would have a sign to put up that tells potential drive thru customers that they are temoorarily out of avocados.

I had to ask for sauce several times until I got the amount I needed to finish my food ! Also, I ordered chicken Avacsdo burritos, and there were very few pieces of chicken ... very, very fee! So I was wondering why I was given less than before I had it ? Are they running out of chicken ? Then they should call it , bean & rice burritos! Since there were rarely any chicken in my burritos ( 3 of them),

I understand they may be short staffed but to close the inside during peak dinner time(6:45pm) even to people just picking up online orders, is absolutely ridiculous. The drive through line is absolutely massive because of this. The food is good and fair price, but why inconvenience your customers so much, especially when there’s an online ordering system to SAVE TIME.

I keep trying at West Hills El Polo. But almost every time an item is missing. After waiting over 15 minutes for chicken to be cooked and it was almost dinner time. They forgot my flour tortillas and purchased churros and they were hard as a rock. I even asked twice are you sure everything is in bag and was told yes. Not wasting gas to go back

My chicken smelled a bit and it didn’t taste great I had order classic double chicken bowl My other order was shrimp tostada but that was good

Dear owner, Just a quick friendly note to you. I’m also a franchise owner and I understand how hard to run a successful business. You need to do something with the staff. I see most of the reviews here related to your staff. I came into the store, waiting at the counter to order for my kids. 5 min. passed, around 6 employees behind counter and yet not a single person came to take my order. Decided to go to the restroom instead to give them more time. I came back, stood there for another 2 min. NOT A SINGLE PERSON would even acknowledged my present. Shook my head and left. I hate to say this to you, but you really need to do some house cleaning. Best of luck.

The overall impression is mixed. Not all drinks were available — some sodas were missing, and a few options in the machine didn’t work at all. During lunchtime, especially at peak hours, it’s nearly impossible to find a free seat — the place is overcrowded. As for cleanliness, this particular location wasn’t very clean: there was trash on the floor, tables weren’t properly wiped, and the general condition of the dining area left much to be desired. Definitely room for improvement.

Alex S

The overall impression is mixed. Not all drinks were available — some sodas were missing, and a few options in the machine didn’t work at all. During lunchtime, especially at peak hours, it’s nearly impossible to find a free seat — the place is overcrowded. As for cleanliness, this particular location wasn’t very clean: there was trash on the floor, tables weren’t properly wiped, and the general condition of the dining area left much to be desired. Definitely room for improvement.

Moon Fairy

My chicken smelled a bit and it didn’t taste great I had order classic double chicken bowl My other order was shrimp tostada but that was good

Linda Higgins

I keep trying at West Hills El Polo. But almost every time an item is missing. After waiting over 15 minutes for chicken to be cooked and it was almost dinner time. They forgot my flour tortillas and purchased churros and they were hard as a rock. I even asked twice are you sure everything is in bag and was told yes. Not wasting gas to go back

Kevin L

Dear owner, Just a quick friendly note to you. I’m also a franchise owner and I understand how hard to run a successful business. You need to do something with the staff. I see most of the reviews here related to your staff. I came into the store, waiting at the counter to order for my kids. 5 min. passed, around 6 employees behind counter and yet not a single person came to take my order. Decided to go to the restroom instead to give them more time. I came back, stood there for another 2 min. NOT A SINGLE PERSON would even acknowledged my present. Shook my head and left. I hate to say this to you, but you really need to do some house cleaning. Best of luck.

Trust me the food can be good but this has too be one of the worst Service I have every been to Because they have gotten my food wrong just now and other times I’ve been there before and I ordered a burrito got my food wrong and the tortilla was badly wrapped and broke on the tinfoil so I had to eat from a spoon.So in general just do the stuff The customer want it on their food and don’t get it wrong for me and everyone else that had this problem and go to a different location

Second time here and they still can't get my order correct. Got a chicken fajita burrito and no veggies inside just rice and beans and sour cream. Oh and it took forever to get my food. Good luck with this place staying in business...

So inorganized so late. Make you wait longer. Then say can you wait longer then aska you again can you wait more longer. Never ordering online or at this store again. Always lagging risk my life waiting so long in dang store

I've been going to this Location since they opened about 2 years ago, i can say their food and customer service use to be great at the beginning, but with time has decreased....i went thru the drive thru as usual when I got home I realized my order was wrong and they did not give me the dressing or the extra salsa...lately very disappointed with this place!

Queso Blanco had no cheese and hard rice. Soft drink machine drain didn't work and was full of liquid.

Great Food, NEVER OPENS ON TIME, always 10 to 60 minutes Past the 10:00 am posted opening time. The employees Hide inside and won't open up. Go to the El Pollo Loco on Topanga & Roscoe, 5 stars all the way.

I'm sad they discontinued the salads. They where so good. Workers are always rolling their eyes to you. Even for no reason and they are the ones making a mistake. I almost go there in a regular basis and ask my soda with no ice. Then they proceed to give it with ice, then roll their eyes because I turn it back. Can't have ice because my throat has a problem with it sorry you pretended to listen to my order but then just completely ignore it.

There was an Avocado sticker in our food (double chicken bowl), it shows that they don't wash anything before preparing and not doing their job right. You can see its photo on the photos section, I couldn't add it here.

I just came from picking up an order of double chicken avocado bowl. I also ordered Mexican hot chocolate (excellent.). And tortilla soup. Also excellent. The salad, however, looked like someone had eaten half of it. It had one little slice of avocado, a little bit of dry chicken (certainly not double) and a few leaves of spinach. The dressing container was half full and leaked into the bag they put it in. But you could tell it had never been full. Totally NOT a double chicken avocado bowl that I’ve had in the past and nowhere near the picture on the menu. Extremely disappointed.

Food is good. The service here has gone downhill. I was here last week only drivethru was open very slow and was missing an item. Today i waited 30 mins for drivethru the man at the window was dresses sloppy and could not be efficient in any way got the drink wrong and just was not very pleasant. Looks like he needs a new job

update review, just bought 16 piece family meal. I recall the salad being larger from last year. Now i think they change the size that is not worth buying with 16 piece family meal. Salad was only maybe 2 people at least. Now the other issue is chicken was a bit over cooked. It wouldn't bother me but more than half it was like that. Also please review your order before leaving the drive thru. They are not checking order if you have everything in there. I noticed other customer complaining in front me the drive thru so I hope training is not the issue in this location.

A confusing menu while ordering off of the specials. The touch screen ordering needs to go! Employees need to be able to understand ordering away from specials. I had to wait over 15 minutes for the employee was able to understand the order for the customer before me, necessitating me to wait a half hour for my "to go" meal.

Ordered two Mexican salads online was supposed to be ready to pick up at 6pm, got there about 10 after not ready, their first attempt at making them they gave us a large Cesar salad, we had to show them their menu and explain how to make them. Finally on the third try they were able to make the correct salad and the right size. It's not that they were busy rhe restaurant was empty and no cars in the drive through. Talk to the manager three times.

Terrible experiences every time. Have tried to go to this Pollo Loco several time to try and get food with my dad, yet every time the doors are locked and no one is inside. We’ve gone at 10am, when they supposedly open, 10:30am and even 11am, and nothing. The one time we were able to get food I ended up with food poisoning. I understand that it isn’t the employees fault for the food poisoning, but they either need to change the times when they say they’re open or open on time.

Tom Cagan

A confusing menu while ordering off of the specials. The touch screen ordering needs to go! Employees need to be able to understand ordering away from specials. I had to wait over 15 minutes for the employee was able to understand the order for the customer before me, necessitating me to wait a half hour for my "to go" meal.

Nick P

Ordered two Mexican salads online was supposed to be ready to pick up at 6pm, got there about 10 after not ready, their first attempt at making them they gave us a large Cesar salad, we had to show them their menu and explain how to make them. Finally on the third try they were able to make the correct salad and the right size. It's not that they were busy rhe restaurant was empty and no cars in the drive through. Talk to the manager three times.

Gover Olivares

Terrible experiences every time. Have tried to go to this Pollo Loco several time to try and get food with my dad, yet every time the doors are locked and no one is inside. We’ve gone at 10am, when they supposedly open, 10:30am and even 11am, and nothing. The one time we were able to get food I ended up with food poisoning. I understand that it isn’t the employees fault for the food poisoning, but they either need to change the times when they say they’re open or open on time.

Worst pollo loco experience I've had. Don't know why thier drive thru was open but the inside was not. Get yourself better employees

I ordered a 16 piece family meal through the drive through. Came home and had 16 pieces of chicken so burnt it was inedible. Ridiculous.

One of the worst ran EPL out there. Horrible service, items forgot and no care for customers. Totally needs fast food rehab.

Don’t fall for their Menu photos... Only Photos looks attractive but in reality not good... Ordered fit bowls... less chicken and not at all good... By 7:30 PM they are out of chicken... but chicken will be there on every menu item. Not sure how they are running business...

I went through the drive-thru and when I sat down to eat my food at home I discovered the chicken the gave me was dry, hard, and old! I was very dissatisfied. I had to drive back to get a refund and have my food replaced for the inconvenience and unprofessional service of the staff!! I’m sure the cook wasn’t the only person who saw this terrible food they were handing out!! Even the tortillas were dry and Cracking! Very very unprofessional service!

I went too the West Hills location for the Mexican hot chocolate and it was legit made with water, tasted like hot boiling water. Way to put a bad name on Mexican Hot Chocolate. Told them about it and all I got was a sorry. No refund, no remade one, nothing.

I order a pollo bowl and it seams like they gave me the bottom on the left overs it was old hard chicken it must have been sitting there for long time and less of the portion that is served. it was disgusting

Specially asked for fresh chicken and they still give me the old meat sitting on the grill from morning very chewy had to throw everything now don’t tell me you should have come back for a refund smh .

This place NEVER opens on time, ever! This is about the 7th time I try enjoying some pollo loco cause it’s on my route to work and I can’t! If it doesn’t open at 10 simple, don’t advertise that it does or train the employees to open the restaurant when it’s properly suppose to thanks.

Terrible service they always forgets my drink forks salsas can’t said how many times I go there in my lunch and i order a tortilla soup and they forget my spoon and sometimes is the salad and they forget my fork sometimes my drinks 🤬is always something missing that’s the reason I stop going in my lunch break service is horrible

I was told that there is a 20-25 minute wait for Chicken at Platt Avenue El Pollo Loco Restaurant today 3/25/19 at around 7:30 pm. This branch of El Pollo Loco is so poorley run it's unbelievable. On many occasions they mixed up my sides and on two occasions gave me the Chicken Totilla soup without the totillas.

Worst experience in my life never gonna go back over there. The chicken is like a piece of wood very very dry. I wouldn’t recommend to go there again to anybody.

Most of the time something is wrong, come over for chiken brest(was uncooked and blood on it), mashpateto (had bleach), colslow (had milk ) I ask for my recipe that I thought will be in the bag, no recipe, very disappointed, should have a cooker with experience and better customer service

Every time I go there they don’t listen I tell them no dry chicken but it’s dry. I ordered keto burrito no tomatoes, they give me no chicken, with tomatoes, 😩 for 10.00 west hills location

They play stupied .they try to sell you difrent then what you order. They allways add extra pc like by mistake and gives you high total. Or they add on order somthig you never order , and gives you the total. they do that, especialy , when you pay by credite card

Today July 25 2021 pollo loco decided it will be a good idea to close the dining doors and still have people ordering on line so they have to pick up on their vehicles making huge lines

The food was terrible and over priced! Missing items from orders, cold food, shredded chicken in the Pollo Bowl etc. Send John Tapper from Bar Rescue here.

Unbelievable. They put the loco in chicken. They have the drive through coned off. When you get inside they have an angry mob waiting for their orders. After waiting in line the cashier tells me they are out of legs and thighs. I can see 200 chickens on the grill. If this isn't a prank, who ever "manages" this store needs some actual management training.

Currently waiting in the drive through, have been sitting here for 27 mins for a fast food salad. This location needs to hire more, friendlier people who dont mess up the orders, and probably a better manager. We were hesitant to come to this location based off mistakes from previous visits but we made a spur, quick decision to go through the drive through because the line was not even that long...big mistake because somehow my wife & I have been sitting in the drive through for half an hour. This is the worst el pollo loco there is. Prefer the one on Roscoe and topanga to go to!

Where to begin super slow went in for a simple pollo bown and it took them 25 minutes come on really its a pollo bowl for crying out loud and to top it off their where like 7 people waiting for their food all where upset complaining about their service how slow 🐌 to get their food and even people that order online did not had their food ready for them when it was supposed to be why alert them and tell them food will be ready when its not so annoying either the owner needs to retrained them with everything even customer service what a joke pretty sad. Get it together guys 🤦🏽‍♂️ corporate you guys need to jump in the reviews are horrible i should of listened.

The worst el pollo loco in the valley. They never get it right. Now I like to give places the benefit of the doubt as people can have a bad day and make mistakes. 4th time in a row this place gets it wrong. This instance made the cake tho. I ordered a chipotle burrito no cabbage.. an avocado bowl no cabbage… another avocado bowl no cabbage … each item had cabbage … and one of the bowls had absolutely no chicken… I mean literally no chicken not a little chicken … no chicken … like someone literally forgot to add the chicken. All bad waste of money ….

They close the drive-through early. 2 hours early. So I went inside. Albert here at the West Hills location was not wearing his gloves in the kitchen. I very nicely said Albert you forgot your gloves. He didn't look at me just held up his index finger as if indicating I should wait. Until he walked away. I then noticed both guys working on the chicken we're not wearing gloves. I don't think anybody working here is very much out of high school. They need supervision. Please take care of this the community is depending on you.

The person at the register was also expediting food to dine in and to go and pick up, my order took 20 freaking minutes and couple pick up guys were very upset because it took them longer. The guy was kinda drowsy or really lethargic, and other employees didn't care neither

So upsetting. We all got food poisoning afterwards. Friday night got dinner here, Saturday three of my families including me had vomiting several times and had to go to ER. One other members didn't eat any and he was fine. This is the worst one can expect from a restaurant. They have serious problems to fix.

This place absolutely sucks. Food and service. Got so sick from here. Unbelievable!I don't know what happened to that place but it needs to go. I'm never eating there again and I'm spreading the word every way possible. Do not eat at this El Pollo loco..

I’m very disappointed. The chicken is burnt, literally black. The rice is stale, hard and uneatable. The lemonade tastes like it was made from “fake” lemons. I’m afraid to try the quesadilla since nothing else was any good. I asked for avocado salsa, and it was not in the bag. Check your order before you leave (should you choose to go there). They’ll get it wrong. I won’t go back.

Slow, unprofessional, they mess up your food. Ordered a chicken avocado quesadilla, waited 30 mins, checked my quesadilla before leaving and it had NO CHICKEN. CHEESE WASN'T MELTED. MANAGEMENT SAID THE COOK WAS NEW.

Today's lunch was a nightmare!! We did an online order for pick up. Why is pick up available but not defined as drive thru only? I placed my order at 11:33. It's 12:10 and I'm still in the pick up line. The doors are locked. They don't have a sign up stating dine in is closed. They won't answer their phone. My food has been ready for pick up for over 20 minutes. The person in front of me in the drive thru waited for over 3 minutes to be acknowledged at the speaker. When I checked in and finally got to the pick up window, the man working was reading off someone else's order. I reconfirmed my online order and he couldn't find it even tho it was confirmed when I was at the speaker. I'm assuming because it had been so long that it doesn't come up on their screen any more. I ask what's going on today and was given no answer. I asked who the manager of this location was and the guy looked at me like I was asking him if he had been to Mars. I finally head back with my food. I get home, unpack the food and find out that the kids meals were missing their juice boxes and my tostada had clearly been sitting for 30 minutes letting the hot contents steam and wilt the lettuce. It was inedible. I threw out most of the food. The kids said their chicken was cold. I'm very disappointed. If they had a sign up acknowledging there was an issue, I would be much more understanding. This was the worst fast food experience I've had in years.

Ordered curbside pickup online for 6:15 pm. Ordered one hour in advance, small order. Arrived at 6:15 at curbside pickup, sent text that we had arrived. Waited 15 minutes, nobody appeared. Went inside, order was not even started. Waited 10 more minutes for order. Noticed that some employees were taking a break. When we got home, discovered that order was incomplete. One wrong item and no tortillas. UNBELIEVEABLE!

I usually like to give good reviews of food, but this place definitely deserves a bad review from me. There’s been a couple of times I ordered the chicken bowl and the rice just tastes old! Literally the rice is so hard to chew, I can’t believe this place would serve old rice and do something like this to the customers, as if it is okay to do. If this place is capable to serve old rice that’s been sitting for days, I can see this place serving old meat as well. Shame on you!

The worst chicken ever, super dry but super dry. I eat 2 at home I was hungry but even do I was hungry it was terrible disgusting. PCs were very small. Sometimes when you are hungry you fell like anything taste amazing but this time was not like that.

Dry, burnt chicken. Tasted like I was chewing on charcoal tablets the whole time. The grill clearly wasn’t cleaned because I kept getting nasty, bitter burnt bits in every bite. Disappointing and inedible.

The salsa looks like it's been sitting out for a while and old and the chicken on this thing was all grizzle burnt and the other parts of it seemed uncooked. I don't think chickens supposed to be pink, I really hope I don't get sick from this... Nothing like eating something that makes you feel disgusted

Gross and disappointing. Scarce amount of meat, which was pretty much the throwaway parts of a chicken. It almost seems like they somehow ran out of servable chicken and gave me what they had tossed to the side. They even included a chicken bone the size of my finger. How does someone miss that? An employee saw that and thought it was acceptable to serve it. I gagged as soon as I opened the container. Normally, I would try to let a bad experience like this go. However, I've had multiple bad experiences here in terms of not getting my order right or seriously skimping out on ingredients. I live close to this location, but I'd rather go to any other fast food place nearby or even drive to the other location on Roscoe. Check the pictures for proof.

We usually order online but this time my kid insisted to dine in! The place was empty but there was latterly not one clean table to sit in, so I had to clean a table with wet wipes to be able to sit. the kitchen was super dirty, food everywhere on the floor and it was a big mess. Even the packaged sauces that they gave us were dirty. I couldn’t eat and I will never order from this location again. I wonder how this location is managed because it definitely not A.

Food was under-cooked !!! They have horrible customer service! The hours say from 10:00am-9:00pm got there around 10:45am the lobby was still locked both doors

Edwin Caballero Rayter (COCU)

The worst chicken ever, super dry but super dry. I eat 2 at home I was hungry but even do I was hungry it was terrible disgusting. PCs were very small. Sometimes when you are hungry you fell like anything taste amazing but this time was not like that.

Nik Glukhov

Dry, burnt chicken. Tasted like I was chewing on charcoal tablets the whole time. The grill clearly wasn’t cleaned because I kept getting nasty, bitter burnt bits in every bite. Disappointing and inedible.

Jordan K

The salsa looks like it's been sitting out for a while and old and the chicken on this thing was all grizzle burnt and the other parts of it seemed uncooked. I don't think chickens supposed to be pink, I really hope I don't get sick from this... Nothing like eating something that makes you feel disgusted

Alex Hacker

Gross and disappointing. Scarce amount of meat, which was pretty much the throwaway parts of a chicken. It almost seems like they somehow ran out of servable chicken and gave me what they had tossed to the side. They even included a chicken bone the size of my finger. How does someone miss that? An employee saw that and thought it was acceptable to serve it. I gagged as soon as I opened the container. Normally, I would try to let a bad experience like this go. However, I've had multiple bad experiences here in terms of not getting my order right or seriously skimping out on ingredients. I live close to this location, but I'd rather go to any other fast food place nearby or even drive to the other location on Roscoe. Check the pictures for proof.

rania

We usually order online but this time my kid insisted to dine in! The place was empty but there was latterly not one clean table to sit in, so I had to clean a table with wet wipes to be able to sit. the kitchen was super dirty, food everywhere on the floor and it was a big mess. Even the packaged sauces that they gave us were dirty. I couldn’t eat and I will never order from this location again. I wonder how this location is managed because it definitely not A.

Deven Childress

Food was under-cooked !!! They have horrible customer service! The hours say from 10:00am-9:00pm got there around 10:45am the lobby was still locked both doors

It takes a lot for me to take the time to review a fast food restaurant. For the THIRD time in a row they forgot part of our meal in the drive through. I called and they were apologetic but COME ON. Just flushed $10 down the toilet. Not going back out with my kids at home to get our sides. It isn’t rocket science. Please pay attention and complete orders.

This location is absolutely terrible. Just an advanced warning, you will probably have items missing, issues with items, or just fussy employees getting mad for asking for one more salsa. This place is truly a joke. Tried multiple times to give chances , and still same issues with no improvements.

Most unhygienic atmosphere in this restaurant I have ever seen. The nasty smell as soon as you enter and all the tables are dirty not even a one clean dinning table. It’s hard to breathe with that nasty smell. Poor customer service they don’t bother to clean the tables for customers. Never go there with family and kids not recommended at all . Went there for dine in but left without eating

This place has got to be the worst El Pollo Loco I have ever been to. Dirty restaurant unprofessional servers bought some soup got home and it was ice cold terrible. Terrible experience.

The chickens were so salty and dried. Last month, I bought 2 times at this West Hills location, the chickens were so salty and dried. Today I wanted to try another El Pollo Loco in Canoga Park. Their chickens were moist and tasty, not dried and salty like the West Hills location. The cooking staffs need the be retrained, otherwise wise, the West Hills location will be losing a lots of customers. Tim - West Hills.

Sumbal Asif

Most unhygienic atmosphere in this restaurant I have ever seen. The nasty smell as soon as you enter and all the tables are dirty not even a one clean dinning table. It’s hard to breathe with that nasty smell. Poor customer service they don’t bother to clean the tables for customers. Never go there with family and kids not recommended at all . Went there for dine in but left without eating

Mark Gambino

This place has got to be the worst El Pollo Loco I have ever been to. Dirty restaurant unprofessional servers bought some soup got home and it was ice cold terrible. Terrible experience.

Tim Pham

The chickens were so salty and dried. Last month, I bought 2 times at this West Hills location, the chickens were so salty and dried. Today I wanted to try another El Pollo Loco in Canoga Park. Their chickens were moist and tasty, not dried and salty like the West Hills location. The cooking staffs need the be retrained, otherwise wise, the West Hills location will be losing a lots of customers. Tim - West Hills.

Jenniffer Lewis

It takes a lot for me to take the time to review a fast food restaurant. For the THIRD time in a row they forgot part of our meal in the drive through. I called and they were apologetic but COME ON. Just flushed $10 down the toilet. Not going back out with my kids at home to get our sides. It isn’t rocket science. Please pay attention and complete orders.