xdBox

Really bad service at this location. Also saw a employee handle food without gloves. She grabbed fries off the counter with her bare hands.

Ramon Escalera

I went through the drive-thru and was told they only take online orders. My phone was dead, so I asked if I could just place my order in person, and they just kept repeating the same thing “we only do online orders.” No attempt to help or offer a solution, just rude and dismissive.

Shanna Cheree

I door dashed an order tonight.. I called the location.. atleast 5 times.. NO ANSWER. You don’t have an option to ask for condiments.. I just wanted some taco sauce.. which was already frustrating… then I cannot get ahold of anyone in the store. Really? I tried to let it go and just crossed my fingers and hoped that sauce would be given voluntarily.. the food smelled and looked great.. I ordered the a couple spicy jacks chicken.. I don’t know if this chicken was extremely old or frozen without being properly stored..(it definitely smelled freezer burned) they were absolutely disgusting. The breakfast croissant was poorly made (there was hardly any ingredients on it) and completely smashed on top of it.. the tacos were stale and bland.. with hardly any taco sauce to cover it up after I had to go out of my way to receive any in the first place because apparently picking the phone up is too tasking of a job… $60+ worth of food I just gave to my trash. I won’t even give my dogs this as I am afraid it might make them sick. I am so disappointed..I will not be ordering from here ever again. It’s no wonder y’all’s rating sits at a 3.5.

Lakshmi Sai Girish Maganti

9/17 : I ordered jumbo jack cheeseburger with everything extra and I got the burger with normal quality and missing cheese. I called the store and they told come back tomorrow when manger is available. 9/18: I called back the store and spoke to manager Rosa and she gave me a free burger because of they messed up my order yesterday. Booomm after getting back home when I opened it there are only extra veggies. Cheese was missing again. Not sure what kinda cheeseburger is it without cheese. I’m sooo pissed at this location

Cayden Johnson

I came here late on 8/16/24. I came to the Drive thru ordered a sour for jack and a 5 piece Chicken Strips. Order number #134 Employee Reinald. And I did not receive my chicken strips instead received churros for some odd reason. When I realized what had happened at home. I attempted to call the store from the number on the receipt. No Answer, I tried to call again 5 minutes later. No Answer. I would usually just let this go but the no call back or even attempt to make this right I find very unprofessional and disappointing.

The Vasquez Family Dario, Amanda and Angelica

I am not one to write bad reviews but I think that people need to know you could get sick eating here. When I first came to the door I should have left the windows and doors were not cleaned. The restaurant was not overly dirty but not clean either. I ordered a double cheeseburger with fries and a coke. Why was the meat a whitish grey color? It smelt like death. ☠️ the manager at this store needs to do something to address this issue. It is completely unacceptable. I didn’t know what to do so I threw my food in the trash and went to McDonalds instead.

Chris Bridges

Went in to Drive-Thru, about 7:48 or so to pick up a mobile order. First, it took about 6 minutes for them to actually answer the intercom with only a SINGLE CAR ahead. In that time, Already had 4 cars pull behind me. They left the headset on, so I Knew they were there, and got attitude when I simply said "Hello" to try and get their attention. Already not a great start. So when I finally DO get to pull up to the window, I only get 2 SWEET AND SOUR PACKETS for my 2 Chicken Teriyaki bowls. Not ONLY that, when I ask to add on the simplest of things, an item that takes a MINUTE at MOST to make, A Large Grape Powerade, I get told I need to pull BACK around THROUGH the line. Like come on. I WORK at a food place, it isn't THAT hard to add a drink and take payment. But whatever, fine, Drove home cause I was NOT waiting for probably a HALF HOUR (Again, assuming the people there were as SLOW to respond to me as the other cars that piled up behind me) for a single drink, and have my dinner get cold. So we get home, everything seems all fine. My Chicken Sandwich tasted too crispy, like it was all breading and almost no meat inside. Even the meat that WAS There, was dry. As for my Mom's Bowl, where she got JUST Chicken and Rice, NOTHING Else. One of the most BASIC dishes: They managed to mess it up. She said the rice, I quote "Tasted like as", like it was somehow both Undercooked and Overcooked. As for my Dad's Bowl, just look at the photos and tell yourself: Would YOU eat that? The brown stuff in there that looks like shredded beef? That's supposed to be BROCOLLI. We we're already starving and didn't want to go back out, so we ate what little bites we could. I will NOT Recommend this location to anyone, and would rather tell them to go to the one on McDermott, or just avoid Jack all together. Absolutely HORRIBLE Experience.

Bearinger Stephenson

Went to this location and ordered 4 tacos. Only got 2 and this is what I got. Also the person taking my order was extremely rude while I was being as polite as possible. Told him “thank you” and he replies “Uh huh”

Lisa Ellstrom

Normally this is the location I go to. I probably won't be back. I ordered 4 tacos, 6 egg rolls and a jumbo jack with cheese. I got 2 sweet and sour for 6 egg rolls, had to ask for more. I got 4. Not the end of the world. I had to turn around and go in. They only gave me 2 tacos and a hamburger. The jumbo jack with cheese I ordered without onions or mayo. I showed them the burger, pulled it out and opened it up and they said yes that's it just in a different wrapper its because you omitted stuff. I said yes, onions and mayo. It's supposed to come in a box. I didn't even notice there was no cheese until I got home. The girls working the drive thru/counter had no clue. I didn't want to go back. I'll be going to the other one from now on. Very disappointed because I've always liked that location.

Dominic Murga

Don’t come here! This place takes waaayyyy to long! Literally 31 minutes in line before we even ordered! The cashier said they are short staffed which I understand but he also said the manager refuses to hire anyone! Jack would be better off shutting it down for a week and hiring people than allowing this sub par customer service continue especially when there are 8 other competitors all within the same shopping center

Bahn Bahn

I am NOT a satisfied customer! These people don't listen mainly because she was too busy carrying on a conversation in the background instead of utilizing customer service and quality control skills required to properly function in this role. I specifically requested NO cheese on my breakfast sandwich and the photos speak for themselves! I have a food sensitivity to dairy so this is essentially a waste of my hard earned money. Furthermore, I cannot simply go back thru the line because I have my own job to attend. I swear these people sick at their jobs these days!!!

Sunshine Clardy

I must reiterate; we don't want any FREE FOOD!!! We only want the food we paid for, prepared the way we paid to have it prepared. So where do I start? Well, I ordered dinner for my kiddos thru the Door Dash app. I had to order it twice because they completely screwed up the order. I called the store to let them know. The mgr I spoke with apologized and actually asked if I could come to the store to get the correct order. Ha ha!!!! Why did I order it thru Door Dash if I wanted to come out in the cold night air to get it myself? She then advised me to go back thru the Door Dash app to have it resolved. I did that and eventhough the receipt says clearly what was ordered, the order was still incorrect and cold. Everything was cold!!! Idk if someone wasn't watching the order prompter but I'm done. 2 orders right behind each other and they're both incorrect. And how did I order 2 Bacon Ultimate CB but neither on the 1st order had bacon but did include a lot of mustard and American Cheese, which one kid hates?! Photos in the comments below.