Taco Bell

Tim Trerise

This Taco Bell in Azusa has been remodeled and is quite a nice place. Same good food, so come on in!

Richard “Rick” Neill

Typical Taco Bell. Speedy drive thru most days. Consistent quality.

Been going to this TB off and on for a year, fairly hit or miss. Staff is generally pleasant, with one or two staff members being very nice and all the rest being...okay. Food should always be checked before leaving, as I'd estimate something is wrong with the order roughly half of the time. When something is wrong, the staff has always been good about addressing it, but still frustrating that it happens in the first place.

This Taco Bell has plenty of parking space and has clean surroundings. We went to the drive thru around 3pm and there were 3 cars ahead of us. We waited for a very long time. We ordered the $5 nacho box for the kids and they really like it. I hope they improve their service.

I rarely eat here anymore. The food doesn't taste the same and everything seems to have cheese sauce or that Chipotle sauce on it. I ordered 2 of the chili cheese burritos and they were $3.99 each! Chili Cheese burritos used to be one of my favorites! The burritos hardly had any filling for the $3.99 I was charged! I don't understand why it takes so long to make the order when all the ingredients are already cooked? Taco Bell has changed AND NOT for the better!

Talking about the food quality or atmosphere is pretty silly. It's Taco Bell. No one is going to be taken by surprise. I usually do drive through. I didn't today because I also wanted a toilet. Of course those are locked and you have to ask for a code. But you order from kiosks so there's no one to talk to. Strike I. Order Kiosk. Damn nuiscance. I have stopped frequenting McDonalds and now Popeyes because they have kiosks. I will not be back inside a Taco Bell again. Strike II. I meticulously placed my order with no additions or substitutions. I took it back to work for myself and a buddy. Napkins? Check. Forks? Check. The sauces I was made to meticulously and specifically order on the kiosk? Not present. Strike III. This location is OUT.

Victor Garcia

I rarely eat here anymore. The food doesn't taste the same and everything seems to have cheese sauce or that Chipotle sauce on it. I ordered 2 of the chili cheese burritos and they were $3.99 each! Chili Cheese burritos used to be one of my favorites! The burritos hardly had any filling for the $3.99 I was charged! I don't understand why it takes so long to make the order when all the ingredients are already cooked? Taco Bell has changed AND NOT for the better!

Dave Brown

Talking about the food quality or atmosphere is pretty silly. It's Taco Bell. No one is going to be taken by surprise. I usually do drive through. I didn't today because I also wanted a toilet. Of course those are locked and you have to ask for a code. But you order from kiosks so there's no one to talk to. Strike I. Order Kiosk. Damn nuiscance. I have stopped frequenting McDonalds and now Popeyes because they have kiosks. I will not be back inside a Taco Bell again. Strike II. I meticulously placed my order with no additions or substitutions. I took it back to work for myself and a buddy. Napkins? Check. Forks? Check. The sauces I was made to meticulously and specifically order on the kiosk? Not present. Strike III. This location is OUT.

JD

Been going to this TB off and on for a year, fairly hit or miss. Staff is generally pleasant, with one or two staff members being very nice and all the rest being...okay. Food should always be checked before leaving, as I'd estimate something is wrong with the order roughly half of the time. When something is wrong, the staff has always been good about addressing it, but still frustrating that it happens in the first place.

Mj

This Taco Bell has plenty of parking space and has clean surroundings. We went to the drive thru around 3pm and there were 3 cars ahead of us. We waited for a very long time. We ordered the $5 nacho box for the kids and they really like it. I hope they improve their service.

Nacho grande looks like they didn't even try chips that were crushed together little bit of beans everything was all in the middle and did i mention broken chips crushed together gonna find another taco bell somewhere else.

The last few times I've been there, I've witness customers complaining that they haven't received their orders. I experienced that as well 17mins a few days back and the clerk told me their order screen accidently erases....? Also witness customers waiting too long for someone to take their order so the customer has to call them out loud from the back.

Robert Garcia

The last few times I've been there, I've witness customers complaining that they haven't received their orders. I experienced that as well 17mins a few days back and the clerk told me their order screen accidently erases....? Also witness customers waiting too long for someone to take their order so the customer has to call them out loud from the back.

Can't believe I'm writing a bad review of beloved Taco Bell... could it be this store only? I guess i should've read the other reviews i would've know what to expect. First thing i noticed was the prices are high for aTB and decor different (franchise perhaps??). I ordered a Chicken grilled cheese burrito and a small soda. The soda came in a transparent 12oz cup, the type they used to use for water and give away for free. Now they cost $2.19 +tax. The CHICKEN burrito should've been called the Chicken Surprise burrito b/c it was a surprise finding only a couple of pieces of chicken in the last bite. Pics don't lie. See them below. Another thing that goes along with the other reviews is that they started locking doors and turned off their menu at 11pm. They close at 12am. Obvious trick to stop customers from coming inside and only use the drive-through. See pics. I still like TB. must be this location only.

I really don't like to give bad reviews for fast food places because I used to work at a few but the service tonight at this taco bell was terrible. First, thing when the person was taking my order they kept taking long pauses while they were talking and made it seem like they were breaking up or something. This made it very difficult to order. Secondly, I ordered a Frito Burrito and the cashier did not tell me it was unavailable until after I had already paid. So, that didnt give me a chance to try and replace that item with something. I was not charged for it so I didn't make it a big deal. Thirdly, I asked for for 6 or 7 hot sauces; I recieved 0. Fourth, when I came to the window to pay and get my food, the cashier just gives me a bag of food and said "thank you have a nice day" and then closes the drive thru window. She forgot to charge me, she forgot to make sure my order was correct, she forgot the drinks that I ordered, she forgot to tell me my Frito Burrito was unavailable and she forgot to charge me lol. Like she for real just handed me food and slammed the window shut. Finally, and frankly the worst, is that I found a hair in my nacho fries. I called to try and possibly get a refund or speak to corporate but the manager said he doesnt have the number for it. But yeah overall this was one of the worst experiences I've had at a fast food restaurant.

Night crew fleeced me. Bought 3 nachos for 7$. Only to fill it up 1/4 cup with nacho cheese

M S

Can't believe I'm writing a bad review of beloved Taco Bell... could it be this store only? I guess i should've read the other reviews i would've know what to expect. First thing i noticed was the prices are high for aTB and decor different (franchise perhaps??). I ordered a Chicken grilled cheese burrito and a small soda. The soda came in a transparent 12oz cup, the type they used to use for water and give away for free. Now they cost $2.19 +tax. The CHICKEN burrito should've been called the Chicken Surprise burrito b/c it was a surprise finding only a couple of pieces of chicken in the last bite. Pics don't lie. See them below. Another thing that goes along with the other reviews is that they started locking doors and turned off their menu at 11pm. They close at 12am. Obvious trick to stop customers from coming inside and only use the drive-through. See pics. I still like TB. must be this location only.

Tony Arellano

I really don't like to give bad reviews for fast food places because I used to work at a few but the service tonight at this taco bell was terrible. First, thing when the person was taking my order they kept taking long pauses while they were talking and made it seem like they were breaking up or something. This made it very difficult to order. Secondly, I ordered a Frito Burrito and the cashier did not tell me it was unavailable until after I had already paid. So, that didnt give me a chance to try and replace that item with something. I was not charged for it so I didn't make it a big deal. Thirdly, I asked for for 6 or 7 hot sauces; I recieved 0. Fourth, when I came to the window to pay and get my food, the cashier just gives me a bag of food and said "thank you have a nice day" and then closes the drive thru window. She forgot to charge me, she forgot to make sure my order was correct, she forgot the drinks that I ordered, she forgot to tell me my Frito Burrito was unavailable and she forgot to charge me lol. Like she for real just handed me food and slammed the window shut. Finally, and frankly the worst, is that I found a hair in my nacho fries. I called to try and possibly get a refund or speak to corporate but the manager said he doesnt have the number for it. But yeah overall this was one of the worst experiences I've had at a fast food restaurant.

Quad

Night crew fleeced me. Bought 3 nachos for 7$. Only to fill it up 1/4 cup with nacho cheese

I went through the drive thru at about 11:30pm and the young women was very demanding and wasn’t very polite. She never asked if I wanted sauce, which I did. I occasionally get Taco Bell and the service is always good. But this time, it wasn’t so good. I really didn’t appreciate her attitude either.

My 82 year old father went there during the week and was in the drive thru at about 1030am. He placed an order and the person responded but he couldn't understand what she said. He pulled around to the window and the hostess, a Hispanic female with tattoos around her neck, told my father she was talking to him thru the speaker, and he responded he didn't understand, and repeated his order. She told him if he ever pulled around like that again she'd refuse to serve him. Taken back by such an incredible statement, he told her to cancel his order and he would never be back. She smiled and said thank you. I find any service oriented business who has employees like this who lack any compassion for a senior citizen who is hard of hearing should find her way to a different line of work. Particularly when he was the ONLY customer there at that time.

Picked up some online order at late evening, this staff person at drive thru was overly worked up and sweating the little stuff. I just asked for extra plastic bag for the loose items, he then questioned the practicality of such usage, when asked for more napkins, he was concerned with the potential contamination to the food. He should be relaxed and mind his own business, and stop acting like a baby sitter. Bags, napkins, utensils and such are usual items customers may ask for extra either for dine in or to go orders!

Well we ordered and drove up to the window and paid our total. As we sat there waiting. Someone came to the window and asked what were we doing waiting there? I answered him and said well we paid and now waiting for our ordered. He wanted to know what did we ordered? I told him him he asked for me to paid him. I said I already did and showed him my recipe. He asked me for the recipe and we get our bag it seemed correct. But of course once we get home..nope. 😩

Update: I went to go order inside and the door was locked at 8:23 a.m. 6/6/2022. I waited outside because I had to explain to my son that we couldn't go in, and several minutes later someone finally came to open the door. They open at 8. After I myself at the POS screen I went to sit, and there was cheese and other food debris all over. If it wasn't even open yet, then did they not clean the night before? This is the literal worst Taco Bell I've ever been to in my life. The cashier gets my order wrong every single time, and I know it's always the cashier's mistake. The first time was in the drive thru. I told him I wanted two sausage crunch wraps, but he entered bacon. So I let him know the screen was incorrect, and he said he'd fix it and ask what else I wanted. So I continued ordering, per his request, and at the end the crunch wraps were still bacon on the screen. So I let him know again, and he YELLED at me saying he'd make sure they were sausage. I totally got scared and just paid, took the food, and tried to check if it was sausage before leaving but couldn't open them without destroying them. So went home, my boyfriend and I both bit into them, and BACON. So I took them back and he didn't even apologize for yelling at me or making the obvious mistake of not entering in the correct item. The second time my boyfriend ordered drive thru. Different cashier, now female. He ordered two breakfast boxes and asked to substitute the hash brown with the cinnamon bites. She told him he couldn't substitute them, which seemed wrong because you can substitute it in any other meal and there was an option to substitute it on the self-order screen inside (when we were smart enough to make our own orders previously). So he just ordered extra cinnamon bites to go with the hash browns. He came home, and there were no hash browns at all. Now we're both wondering if the employees are untrained or just incompetent.

Adrian Puga

Consistently forgotten my drink 4 times

Rick S

My 82 year old father went there during the week and was in the drive thru at about 1030am. He placed an order and the person responded but he couldn't understand what she said. He pulled around to the window and the hostess, a Hispanic female with tattoos around her neck, told my father she was talking to him thru the speaker, and he responded he didn't understand, and repeated his order. She told him if he ever pulled around like that again she'd refuse to serve him. Taken back by such an incredible statement, he told her to cancel his order and he would never be back. She smiled and said thank you. I find any service oriented business who has employees like this who lack any compassion for a senior citizen who is hard of hearing should find her way to a different line of work. Particularly when he was the ONLY customer there at that time.

Handy

Picked up some online order at late evening, this staff person at drive thru was overly worked up and sweating the little stuff. I just asked for extra plastic bag for the loose items, he then questioned the practicality of such usage, when asked for more napkins, he was concerned with the potential contamination to the food. He should be relaxed and mind his own business, and stop acting like a baby sitter. Bags, napkins, utensils and such are usual items customers may ask for extra either for dine in or to go orders!

Megan Renee

Update: I went to go order inside and the door was locked at 8:23 a.m. 6/6/2022. I waited outside because I had to explain to my son that we couldn't go in, and several minutes later someone finally came to open the door. They open at 8. After I myself at the POS screen I went to sit, and there was cheese and other food debris all over. If it wasn't even open yet, then did they not clean the night before? This is the literal worst Taco Bell I've ever been to in my life. The cashier gets my order wrong every single time, and I know it's always the cashier's mistake. The first time was in the drive thru. I told him I wanted two sausage crunch wraps, but he entered bacon. So I let him know the screen was incorrect, and he said he'd fix it and ask what else I wanted. So I continued ordering, per his request, and at the end the crunch wraps were still bacon on the screen. So I let him know again, and he YELLED at me saying he'd make sure they were sausage. I totally got scared and just paid, took the food, and tried to check if it was sausage before leaving but couldn't open them without destroying them. So went home, my boyfriend and I both bit into them, and BACON. So I took them back and he didn't even apologize for yelling at me or making the obvious mistake of not entering in the correct item. The second time my boyfriend ordered drive thru. Different cashier, now female. He ordered two breakfast boxes and asked to substitute the hash brown with the cinnamon bites. She told him he couldn't substitute them, which seemed wrong because you can substitute it in any other meal and there was an option to substitute it on the self-order screen inside (when we were smart enough to make our own orders previously). So he just ordered extra cinnamon bites to go with the hash browns. He came home, and there were no hash browns at all. Now we're both wondering if the employees are untrained or just incompetent.

Elvira R Cabral

Well we ordered and drove up to the window and paid our total. As we sat there waiting. Someone came to the window and asked what were we doing waiting there? I answered him and said well we paid and now waiting for our ordered. He wanted to know what did we ordered? I told him him he asked for me to paid him. I said I already did and showed him my recipe. He asked me for the recipe and we get our bag it seemed correct. But of course once we get home..nope. 😩

Ambria Ceballos

I went through the drive thru at about 11:30pm and the young women was very demanding and wasn’t very polite. She never asked if I wanted sauce, which I did. I occasionally get Taco Bell and the service is always good. But this time, it wasn’t so good. I really didn’t appreciate her attitude either.