It was delicious. They are fast service, very friendly. The food came out fast and have no compliance.

Glowing stars for this location. Super clean, everyone working here are so kind, helpful, & gracious. Yes parking is a pain but if you time it right it's not too terrible. My kid & I had excellent …

I just asked for water... but Joseph. M gave it to me in a friendly cool way. He deserves a raise.

Great service, Olivia was so nice and friendly!! Food was also so hot and quickly given out! Dinning room was also very clean!

Chris Hernandez thank you for the great service you all are very polite and professional I really enjoyed dinning here with you all the atmosphere is super comfortable and clean keep up the the goo…

If you don't mind paying a premium for Southern-style BBQ from a restaurant chain, Lucille's is a fun and satisfying destination. The Locale: Located right off the 57 Freeway on Imperial Highway, this Lucille's is clean with an enjoyable aesthetic. It's made to look like a mid-20th century smokehouse. The Service: The entire wait staff is friendly and competent, but our server, Erika, was exceptional. She made excellent recommendations, was quick to respond, and brought what we needed even before we asked for it. I can't compliment her enough. The Food: My dad and I shared the Feast for Two package in which you pick an appetizer, entree, and dessert from a set menu. We chose fried onion strings for the starter, pork belly, sausage, and baby back ribs for the main course, and chocolate cake for the dessert. The fried onions were good but were so intertwined like Velcro that it was hard not to spill some eveytime we tried to pull a few strings off the plate. The pork belly was moist with a nice layer of fat (that's a good thing with this choice!). The baby back ribs were solid. And the sausage was genuinely spicy and juicy. Oddly enough the chocolate cake was too sweet and not dense or moist at all; it fell apart every time I tried to cut a piece off. My wife orders the country fried steak, which was yummy. Her veggie sides were just average though. The Price: This is where it hurts. The price of everything on the menu has seen to gone up since the last time I visited. Including tip and taxes, our meal for 3 people came out to be more than $100. This means fewer visits for us overall per year. Bad for us, bad for their business. The Conclusion: Lucille's offers a fun vibe and mostly delicious Southern-style food. But a few average dishes and the steep prices make Lucille's a place I would only go to for special occasions.

The food, service and atmosphere is really good and at a reasonable price. This is my third time eating at Lucille’s and each time has been consistently good. We all have our favorite BBQ place; however, Lucille’s offers very good BBQ with lots of menu options, a large bar and a facility that can accommodate small to large groups.

Out shopping with wifey and we decided on Lucille’s for late lunch early dinner. Was looking forward to tasty tender BBQ. The service was great. All the staff was super friendly and the wait times were relatively small. Granted we were eating at that glorious hour before the dinner rush. The biscuits are still great. Loved drizzling honey on mine. The pork belly ends are great. Tasty served with crisp butter pickles on a slice of toast - yum yum. The trip tip. Well that didn’t meet the expectation. Was a little dried out. Not tough and chewy just not pull a part tender. Overall a still a great place to meet up with friends or have a nice meal. The sound track is great. Really good music selection.

Lucille's is always good food and nice atmosphere. Usually it's extremely busy but I went on a Tuesday night and got seated right away. I had the brisket sandwich with coleslaw. Both were good.

I was there for dinner. We had reservations. I was the first person there and the gave me the table and said they would send the of the party to the table. Didn't happen. Sad start. Food is okay. I have had better but good BBQ is hard to find. Portion of food was really small. I was surprised as it was a bit costly.

Michelle Bohen

Maria has been working at this Chick-fil-A temporarily while her permanent location is being remodeled. I was so happy to see her! She greets everyone with a smile and is very attentive! Thank you, Maria!

Rosabell M.

As expected, this Chick-fil-A was very busy. The drive-thru was packed, so we decided to go inside, only to find it just as crowded, but the wait was shorter than it would have been outside, which was a plus. The interior was clean, and the staff, as always, was friendly. I enjoyed my usual chicken sandwich with cheese, or sometimes the Cobb salad with avocado dressing. The lemonade here is fantastic! Overall, it was a good experience.

+1

Michele Leocadio

This is one of our go-to places for our Staff lunch. Chick-fil-A® Nuggets Bite-sized pieces of boneless chicken breast, seasoned to perfection, freshly breaded and pressure cooked in 100% refined peanut oil. They are not overly breaded. So good and tasty! The waffle fries are crispy! Sauces: Chick-Fil-A, Ranch and Polynesian. All good. My favorite is the Chick-Fil-A sauce. The service is excellent!!

Sam Baik

4 1/2. Clean. Large. Ice cold AC. HOW COLD!?!?!? Ice cold!!!! People r super nice. Someone came around and asked if I wanted a mint!!! What the heck!?!?!? They have large tables so I can bring out my laptop and iPad and books and get my work done. Plus they close at 11pm!!! What the heck?!? Panera can’t get enough people to work so they close their lobby at 3pm. I get it but it’s 108 deesgrees outside. Gotta stay indoors baby ;)

+1

Tiana G

Peach milkshake is back and its so yummy. Chicken sandwich was bomb. Fries didn't taste fresh though. Very cold and no salt

Both salads came with NO DRESSING. Didn't even get utensils either.. this was very disappointing when picking up dinner late afternoon after a long day of work not just for me but for my family too a…

Could've sworn I had reviewed this location before but guess not!\nThis is my go to chick fil a. The staff here has always been friendly and helpful. \nInside it's small but always clean. \nToday I…

I ordered using the app. Selected to pickup inside the restaurant. The person in front of me got her order, then quickly said she was me and the employee gave her my food. Go figure! Apparently, no…

The food was just ok. This place is given too much credit. We went in to the restaurant with a walk in / diner in order. (For here) we picked our table, sat and waited for our order at a table. We …

Was advised I needed to leave because the dining room was closed after 9 and they tell me after I already had all my food out on the table ready to eat. However they did help me resolve an issue wi…

Visited on 8/30/25 to this Brea, Ca location as a drive thru order for three drinks. \nWe ordered the same thing we always get ice cream shakes as a treat. \nThe window person was nice when greeted…

Soo good food! Very fresh. Looked like a clean place! Love the service! They were very nice

The Brea CFA has messed up our delivery order 2x in a row. Orders were a week apart. Both orders were placed through the CFA app for delivery. The first order was delivered missing our entire kid…

As expected, this Chick-fil-A was very busy. The drive-thru was packed, so we decided to go inside, only to find it just as crowded, but the wait was shorter than it would have been outside, which …

Never go to the to go line they are horribly disorganized,upon arrival waiting in line they seperate you into 2 lines then cars who arrived long after I did continually passed me in the other line I …

Never go to the to go line they are horribly disorganized,upon arrival waiting in line they seperate you into 2 lines then cars who arrived long after I did continually passed me in the other line …

We ordered the Beef Ribs and pulled pork, Trout, and Glazed Salmon. The glazed salmon didn't have much of a glaze on it, and it was kind of dry. The trout was okay. The beef ribs were good, but could have been more tender. I think Wood Ranch or Claim Jumper's were both better. The pulled pork and the onion strings were the highlight. So, kind of a mixed bag... I'd still come back, but probably try something different.

We came here on a Friday around 3pm. I ordered ribs and tri-tip. The Tri-tip was dried out like it was sitting ubder a heat lamp for a long time. The ribs covered thick with bbq sauce and were just ok. Cole slaw i didn't care for, butthe corn bread was good. Service was good. The inside was kind of a cool Southern Country type of ambiance.The price is high considering the quality of the food. If you're just looking for good BBQ there are better places around.

Ordered 1/3 rack of ribs with 2 sides & a biscuit to go. With tax & tip $33. Price a little high but I splurged. Staff was great, attentive, checked to make sure everything was in the bag. Sides & biscuit so good. But ribs were dry, like beef Jerky. This is why I rarely splurge at places like this. Was not worth it!

So I'll preface this by stating I've eaten here a fair number of times and generally enjoyed my experiences. Yet this location seems to be a mixed bag. The food's decent, though lacks consistency; sometimes, it's too salty. Other times, it's under seasoned. Sometimes my plate comes with a hearty piece of fried chicken. Sometimes it's surprisingly dainty and obscured by a giant stack of roughly diced carrots. The prices are fair, especially if you partake in their many frequent deals. Drinks, however, are way too expensive. A lemonade shouldn't cost half the price of an entree. I've generally been ecstatic with the serving staff at this location. Friendly, speedy, helpful. Sometimes, however, potential customers wait too long at the door for a host. I have seen people walk out after 3 minutes of standing around by the entrance. Tragically, this review was inspired by my latest experiences with their desserts. Usually, I order dessert at the restaurant, eat a tad, then package the rest for home. Even partially eaten, it usually puts a hefty dent in one of their medium tubs. Today, I simply got it to go. Hours later, too my surprise, they'd barely added any pudding to a smaller 6oz container. Maybe half full. 3oz of banana pudding for 9 bucks. 4 spoon fulls. Not impressed, Lucille's. I know it's typically, and significantly, larger when served in house. Given the joys of inflation plaguing our wallets, where we choose to spend our money matters. The minimalist dessert portion may have been a mistake, yet it felt as though someone took the opportunity to maximize profit potential assuming I'd be well across town before I discovered the chicanery. Will I go back? Sure. Shamefully, I really enjoy the food when it's at its best. I wish they'd do better at putting forth that best. Let your wallet consider well if it's okay with medicority.

I ordered online and just went in to pick up, the staff were friendly, service was fast, and the restaurant had a wild west theme to it which was cool. The food though, absolutely sucked, specifically the meat. The Mac and cheese, mashed potatoes, and buns were delicious, but we got the family meal, which comes with two types of sausage, ribs, and chicken. The first type of sausage was ok, then I had some ribs and they were full of gristle and bone and the meat was super dry. The chicken was dry, the skin was hard, and barely any seasoning. Lastly was the second type of sausage, some sort of red sausage... I took one bite and immediately spit it out. That was the most diabolical thing I've ever had in my mouth, and that's a lot to claim cause as a mechanic I've had gasoline, diesel, coolant, motor oil, and a slew of other things in my mouth that you would think are worse than sausage. It tasted like black pepper, oregano, Dawn dish soap, and musty beef jerky all rolled into one gritty paste, absolutely disgusting.

Shannon

New remodel is Very inconvenient. Bad planning. I ordered on-line and the new pick up is terrible. They have delivery drivers, on-line orders and orders placed in store to go All waiting in one line together; while their employees are also trying to use that same space to deliver orders to tables. HORRIBLE experience. It was so easy before.

Janki Shah Das

The parking and drive-thru were a frustrating experience. When pulling out of the parking, got blocked by drive-thru line. Then the drive-thru exit got blocked by more cars getting into drive-thru to start the order. There needs to be a do not block mentioned at the four way intersection near drive-thru entrance and exit. The food and service otherwise we're great.

Although the food is great! Delivery is convenience and would be best if they could add the iced coffee for delivery, that's the biggest downside of what makes me stop ordering delivery at this locat…

Although the food is great! Delivery is convenience and would be best if they could add the iced coffee for delivery, that's the biggest downside of what makes me stop ordering delivery at this loc…

Although the food is great! Delivery is convenience and would be best if they could add the iced coffee for delivery, that's the biggest downside of what makes me stop ordering delivery at this loc…

Although the food is great! delivery is convenience and would be best if they could add the iced coffee for delivery, that's the biggest downside of what makes me stop ordering delivery at this…

Not impressed with food.kind of pricy. ambience great! Very clean Kind employees. Maybe add more variety

Our server was friendly and attentive. But Jesus, that was the worst barbecue I have ever had. Dry, tough, flavorless. I didn’t even like the flavor of the sauce. I know I have high standards as a Kansas Citian, but SoCal, you can do better than THIS.

I couldn't believe the food i was served. Appetizer -Smoked Pork Belly Burnt Ends ill give it a 3 out of 5 Dinner was ST. Louis ribs 3 out of 5 and Texas-Style Beef Brisket I give 1 out of 5! Texas-Style Beef Brisket was so dry and hard! They replaced it with slightly less dry n hard! I sat there n watched it start drying!

I originally really liked Lucille's BBQ baby back ribs but here at Lucille's the food and service are really bad. The ribs were not tender and my party's ribs were not enough so we had to wait a long time for the server and wait again for the manager before we could get another menu. I will never go there again.

I have had decent service at this location the handful of times that I have been here in the past. But the service that my friend and I received here yesterday was just atrocious. The only reason I gave a second star was because the host was very friendly and polite when he seated us, but that was the highlight of the service that we received for the rest of the night. Our server was polite on the most basic level that you can expect from a server, but we barely saw her at all after she served us our food. Correction: she didn't serve us our food, a different server brought us our food. However, the table behind us, that she was also serving, which was a larger party than us, got a lot of her attention, and what was frustrating is that when she would come to check on them, she would not turn around to check on on us to see if we needed anything else or ask if we needed a refill on our drinks. But of course, you better believe she brought us our check with a huge smile and turned on the politeness at that time. Also, I ordered the Texas cheesesteak sandwich and it was terrible. If you didn't lift up the bread to look inside you wouldn't know that it was actually a sandwich, the brisket was dry, and the cheese tasted like imitation cheese slices that you would buy at the grocery store. This really was not a good experience. I probably would not come back based on my experience from last night.

I had the nicest staff wait on me. My waitress was very attentive and aware. I had the Duo that came with a fried chicken breast and a third rack of ribs. I had the mashed potatoes and vegetables medley. The ribs, potatoes and medley were very good. The gravy and chicken were way too salty. The chicken was batter and fried. The chicken came out too dark like it was fried in dirty oil. The biscuits were cold and half cooked. The biscuits were doughy in the middle. I mentioned to staff about the biscuits condition. They brought replacements but they were cold too. It was not worth a repeat visit for the price and quality. My visit was around 11am. It was not busy. There was no crowd at all.

Terrible service! They alway get my order incorrect! I hate having to go back to explain what they did wrong!

what is it about this location where you guys cannot read the difference between bbq and buffalo. soooooo many times you guys put buffalo in my bag when i want bbq. constant every single employee…

Am service has definitely declined. After making you wait in the queuing line forever, they still want you to park and wait.

Ordered delivery online via chik fil a website. only thing that happened was i got charged instantly and waited another hour and a half before calling again(16 times before with no answer) and bein…

I ordered the Family Meal for Four and upgraded the meat to two full racks of baby back ribs (+$9.50 each). When I opened the box, I honestly felt uncomfortable seeing the ribs already cut up. They were sliced into small pieces, about one or two bones each, which I really didn’t like. Since the meat itself was quite dry, it made the presentation feel even more disappointing. Not a single piece was tender or juicy. Considering the overall menu and portion, the price was reasonable. Next time, I’ll definitely ask them not to cut the ribs.

I’ve been a loyal customer of Lucille’s in Brea for over 20 years, and this was by far the most disappointing experience I’ve ever had there. My family and I came in for New Year’s Eve lunch and noticed that many of the items we usually order were missing from the menu. When the waiter came by, he explained it was a holiday menu. I acknowledged what he said and mentioned—politely—that it didn’t include a lot of the food we normally enjoy. His response was completely unprofessional and shocking. He said, “The Lazy Dog is down the road, just saying, and if you decide to leave you can use that exit door.” We were stunned. No customer should ever be spoken to that way, especially after decades of loyalty. Another waitress overheard part of the exchange and came over to apologize, which I appreciated, but by then the damage was done. We left and went to Lazy Dog, where we were treated with respect and had a great meal. I never expected to be dismissed so rudely at a place I’ve supported for over two decades. Sadly, this experience has made me reconsider returning to this location.

My family had reservations on Thanksgiving for 8 of us. To enjoy dinner with our family BUT. Our reservations was at 3:30pm. We were all there at 3:30. So we waited for our table At 4:00 my husband walked our and ask about our table. The girl said the server were cleaning it up So at 4:45 we asked again. Now it 5:00pm. And we were still waiting. So at 5:30 we were seated. The poor server was so overwhelmed We got our food at 6 00. The food looked like it was the last turkey in the restaurant The turkey was dry, the gravy was dry and looked like it the from last year. We asked for a manager and he Came said the restaurant run out of turkey Do go to Lucille on a holiday The staff cannot handle the load.0

Chyna Glad

Went to this location and unfortunately received nuggets that were raw on the inside .. my boyfriend nicely told the manager and they kindly gave us another bag of nuggets but then there were more raw nuggets in the replacement bag … I sadly won’t be returning to this location

Angie

Had us pull over to the side waiting for breakfast. 10 minutes went by, got late for a meeting, I had to leave. Tried calling their phone number and could never get a person from the location. Gave up!

MT

Nothing worse than ordering a kale salad on the side and no Utencils! Are you suppose to eat it with your hands!!!

Branden Smith

Brea Chick-fil-A is the only place where ordering food feels like playing a game of “What did they forget this time?” You think you ordered nuggets, fries, and sauces, but what you actually get is a surprise box with at least one thing missing. With three kids in the car, nothing says family fun like realizing the nuggets didn’t make it into the bag. We never complain, so maybe they think it’s part of the experience. The employees are always super friendly handing me the bag, probably because they already know half of it isn’t in there. At this point, I don’t even check before driving off. I just wait until I get home to see what didn’t make the cut. I really should just start driving up and handing them money and leaving at this point.

Marlyn Brito

3 times they have gotten my order wrong each time they have made me go back with 3 kids and go in a get what they didn't give me. I'm honestly really disappointed. Even when I called to notify them they don't answer. I guess it's my fault for not checking knowing this is constant thing with for some reason just Chick-fil-A. Operator Chrissy Hartman Can I please get my $9.69 Mac cheese delivered to me or can you refund my card. Order Number:10736620

Jeanette Ward

Totally over cooked dry nuggets. Should not have been served. Too much batter on them so the employees can't see the size. Obviously 2 are way undersized. Terrible. This is why I normally go to Canes. However, I had a gift card. Won't be back again.