In a world where people think bigger is better, this place proves them wrong. The burgers were simple yet really tasty, fries were crispy, and the onion rings were perfect. Absolute classic burger jo…

In a world where people think bigger is better, this place proves them wrong. The burgers were simple yet really tasty, fries were crispy, and the onion rings were perfect. Absolute classic bur…

In a world where people think bigger is better, this place proves them wrong. The burgers were simple yet really tasty, fries were crispy, and the onion rings were perfect. Absolute classic burge…

In a world where people think bigger is better, this place proves them wrong. The burgers were simple yet really tasty, fries were crispy, and the onion rings were perfect. Absolute classic burger …

representative of, imo, a quintessential american dining experience. the hamburger with onions and pickle spread is a classic tavern burger. philly cheesesteak and fries were surprisingly solid. i …

representative of, imo, a quintessential american dining experience. the hamburger with onions and pickle spread is a classic tavern burger. philly cheesesteak and fries were surprisingly s…

representative of, imo, a quintessential american dining experience. the hamburger with onions and pickle spread is a classic tavern burger. philly cheesesteak and fries were surprisingly solid. …

Love this place! Good food, reasonable prices, nice people. Very convenient too. Lots of variety. They even have a breakfast sandwich! Yummy Yum Yum Yum.

Food is great! Tasty burgers. fries are great! Ice cream cones are huge! Customer service was awesome! I got one of the employees names. "Sandie." Both women were very polite. The lobby was nice an…

Food is great! Tasty burgers. Fries are great! Ice cream cones are huge! Customer service was awesome! I got one of the employees names. "Sandie." Both women were very polite. The lobby was nice an…

Big Al's continuous nod towards the past Drive Up Window service with a seated inside area to order & eat as well is only the First thing they do right! The prices don't break the bank, The food is…

Love them!! The line is usually not too long and the wait typically is not bad. The food is delicious every time and I can feed my family of rice for under $50!

Al’s is a popular and busy place. As I drove past Al’s a few times I was able to see people on line to order food. I decide to give a try. Since it was late in the afternoon I tried the fish and …

Joe

Excellent burgers and shakes! Plenty of items on the menu to please the whole family. The shake options are vast and really good (probably the best around). It's a bit pricey but worth it, imo. The employees are nice and the dining area is clean.

Stephanie Carrillo

Food was good. The peanut butter milkshake and Oreo shake is good. We also tried the mocha chip shake. Personally we did not like the mocha chip. Fast service.

Daniel Jewell

Great food with quick and friendly service. Burgers are comparable, but better, than in-n-out burgers with good ingredients and crispy fries. Chocolate malt was one of the best I've had. The only complaint is the dining area was saturated with flies. The minute we got our food they swarmed us. Made the eating experience very uncomfortable. I probably won't eat in again, but I'll definitely be going back and getting take out.

+4

Food is quickly served, you wait for your name , nearby the order window. The cost is fair, burger patty sizes could be 'beefed' up.....lol. they are comparably smaller for American fast-food stand…

Food is quickly served, you wait for your name , nearby the order window. The cost is fair, burger patty sizes could be 'beefed' up.....lol. they are comparably smaller for American fast-food stand…

Steak sandwich was a bunch of little chunks of meat with BBQ sauce. And a white bread bun. I love a good steak sandwich. This isn't it. I could not eat it. Too bad. I don't like giving negative revie…

ordered a double cheeseburger basket with fries..... my usual and i was so disappointed with the flavor and the fries were generic . all in all it had no flavor no nothing ...... service was ok i a…

ordered a double cheeseburger basket with fries..... my usual and i was so disappointed with the flavor and the fries were generic . all in all it had no flavor no nothing ...... service was …

ordered a double cheeseburger basket with fries..... my usual and i was so disappointed with the flavor and the fries were generic . all in all it had no flavor no nothing ...... service was ok i…

ordered a double cheeseburger basket with fries..... my usual and i was so disappointed with the flavor and the fries were generic . all in all it had no flavor no nothing ...... service was ok i…

Scott Trench

Employees could be better and more accommodating to there customers. Also didn't like the fact he was handling my cash with gloves on and then touching food.

Chyenne

Service didn't take long, but the burger patties are pretty small, and the taste is just average. Better than McDonald's, but not by far... I prefer In-n-Out honestly. Cheaper and tastes better.

The Good, the Bad and the Ugly

It’s unfortunate I have to leave a 3-star review (being from Chico, I’ve always enjoyed Big Al’s). But lately, it feels like Big Al’s is starting to slip. For months now, the chocolate side of the soft-serve machine—including the swirl—has been down. That’s a big disappointment since the swirl is what many of us go to Big Al’s for. Last time I asked about it, I was told it was “being fixed.” Fast forward a couple months, and I get the same excuse—only this time the employee rolled their eyes and admitted they weren’t even sure it would ever be fixed. To make things worse, when I asked if it cost extra to dip vanilla in chocolate, I was told yes. I suggested it should be free (at least until the chocolate side is working again), but I got no response. That stung a bit—because offering a small gesture like that would show customers you value their experience while things are being worked on. Big Al’s has always been a Chico classic, and I’d love to keep supporting it. But please—can we get an honest update on whether the chocolate soft-serve/swirl is coming back? And in the meantime, maybe consider offering the chocolate dip at no extra charge to make up for it. Little things like that go a long way in keeping locals like me coming back.

Decent patty at a good price but as I was sinking my teethe in the bun was so frail it was falling apart

Maxteel2u

I gave two stars for hospitality and one that just always has to be there. Took away the other three stars because i did not like the cleanliness the quality or the price. 5 bucks plus tax for a small brown bag of onion rings that were extra greasy from being cooked twice. Theres goes price and quality right there. They have an old worksite igloo water container for public use. 😝 And there were old warn wood pannels from years of not being replaced. I wont be back.

+4

Over priced ice cream. Was charged a large and got a small. I'll be going somewhere else from now on.

Over priced ice cream. Was charged a large and got a small. I'll be going somewhere else from now on.

over priced ice cream. Was charged a large and got a small. I'll be going somewhere else from now on.

Used to be our favorite place in town for soft serve ice cream, but this is the third time in a row we've been that they are out of chocolate. Waited outside in the 103° weather for 15 minutes. The…

Used to be our favorite place in town for soft serve ice cream, but this is the third time in a row we've been that they are out of chocolate. waited outside in the 103° weather for 15 minutes. The…

ice cream machine breaking down on the first 100 degree of the summer is not a good way to retain a loyal customer base. In my opinion, Big Al's has gone downhill hill since \nOwnership changed. Wa…

Food was ok, at best. service was awful. The lady who helped my husband and I had an attitude and seemed bothered by the fact that she had to quit talking to her coworkers to do her job. When asked…

Ordered tacos, we weren't sure what we were even looking at , and we thought Taco Bell is gross . Chicos eateries suck !

Ordered tacos, we weren't sure what we were even looking at , and we thought taco Bell is gross . Chicos eateries suck !

Alisha Lasher

This was by far the worst experience I've ever had. The quality was absolutely horrible. Everything tasted like it had been sitting for hours. We got a burger that was supposed to have everything on it and all it had was a broken patty and a pickle chip. The fish sandwich was SO greasy, and had no flavor at all. The fries tasted like reheated fries and were so soggy they wouldn't come out of the wrapper. I do not recommend this place at all. They changed owners at some point and it is not the same. When we called to complain they had 0 customer service. They didn't do anything to fix the issue. We will not be going back.

Kevin Bishop

I ordered a double cheeseburger and it was incredibly dry—tasted like it was cooked straight from a frozen patty with no seasoning or care. On top of that, I was surprised to find out there were no free refills for soda—I had to pay full price just to get another drink. The cleanliness was also a big issue. We had to ask someone to clean our table even though the place was nearly empty, and the floor was sticky and dirty with flies buzzing around. It really didn’t feel like a place that takes pride in its food or its space. Definitely won’t be coming back. There are better spots that actually care about quality and customer experience.

Butterflylife

Hey Big Al's, you can't ride on people's nostalgic memories forever. While the vintage vibe is cute, your kitchen and dining area are grimey and beyond repair, a full remodel is necessary for cleanliness. Came by and ordered a burger, where various upcharges were made without warning, and after paying $40 for 3 basic burger, 2 shakes, and 1 basket of fries, we found a bread bag clip in our burger ( including pic). The staff was somewhat rude from the start making us wonder if the mess-up was on purpose. The staff really seems to be lacking customer service training.