G Ill

Nathan, the 3rd shift manager was preparing the food on Sunday morning around 2a.m. and we’re from Houston coming from Lake Charles-casino broke with my last $20… Nathan makes us two orders of trios 2 burgers a piece with fries … sends out the burgers old and cold and we didn’t find out until about a mile up the road as when we tasted out burgers WE HAD YO GO BACK TO BK and find out why? Nathan explained that he was cleaning the broiler and “what is he Supposed to do’ then he said he’ll remake our food 👍 and he’ll cook the meat in the French fryer 😳 and we said we wanted a refund. BUT Nathan said I can’t do a refund without my Managers permission. 🤬😡 NATHAN! You messed up our food and told us you will drown it in fryer grease - HOLD UP !!!! Does Burger King cook their meats like that? Does the GM tell him to do it like that? DOES CORPORATE KNOW? DOES THE HEALTH DEPARTMENT KNOW!!!!!!!!!??!??? If y’all been eating at the BK in the mall parking lot and you have been feeling ill you need to contact an attorney. Go to the hospital and have them document it and file a claim with this BK insurance company. Contact the health department. This BK needs to be shut down. We had to leave without any replacement or refund. We literally were robbed by BK. IS NATHAN GOING TO KEEP HIS JOB??? Heather needs to be the Manager she was very professional and ladylike. She did real good. She’s being forced to work with an incompetent individual who told me I was holding up his line. This needs to finished.

WILL HERNANDEZ

I normally don’t have any problems with the service here, but today was a very different experience. They did not have good customer service, did not make my food as I ordered it, the guy at the window didn’t even give me a receipt because they know what they have done! quality of this store has gone down I’m disappointed 👎

Keysto Malone (KeystoneRun.)

Worst service I've ever had at a fast food place. Food was okay, that staff not worth the breath they breath. NEEDS A NEW CREW MEMBERS NOT RUDE OLD LADY'S!!!! PLEASE HELP THEY NEED IT.

Stewart

Ordered 2 cheese sticks made fresh. They cooked it until the cheese was bubbled out to the outside. Then packaged it and served it to me anyways. Complete empty shells. The audacity...the worst. I would have taken it back but I was heading out of town before looking into the bag! Update* Forgot I hated food here went back today after years and got reminded why🤦🏽‍♀️ FOOD IS ALWAYS BROUGHT OUT WRONG!!!!

Sara

The manager working today was very rude and unprofessional refused to give me their name or the number to corporate. I still filed a complaint to corporate with the store address and time of order. Do better to treat your guests with respect and if you hate your job than freaking quit and get another one. No need to be bitter over YOUR mess up. I hope the manager working today gets the day they deserve

Vanessa Williams

The fries were fresh however the burger patty was shot dead burnt. I had already left the store and made it home already. I’m so pissed that my sandwich was so NOT FRESH.

Aris Arellano

Came to the drive thru at 10:47pm, ordered a number 1 whopper with no cheese, no pickles and a large dr.pepper Not only did I get a burger with pickles but the patty had to be the oldest driest excuse for a patty. On of the most disappointing visit I had to this location.

Kvng Antho

I asked for no pickle ,only condiment mayo. They didn’t understand that at first the food was cold. The every burger was plain (except 1) , and then the shit wasn’t even hot. The fries no salt they were. They were warm. The manager did not want his name and the lady who took my order did not want their name. ……. made me refund my order due to them, not wanting to fix it yelling and screaming, saying that they took the order correctly. I stated it incorrectly, which she didn’t correct my order until at the window. This place has no good management ….. all the food was pre cooked nothing was fresh and hot

+2

Brycie Dickerson

ALL The food was cold. The chicken sandwich was so salty even my dog wouldn't eat it. They told me at the window that they couldn't add ice cream to the order after we left the drive thru box. They gave me 4 different reasons to why not.... they don't sell ice cream, can't add to the original order, the machine was broken, and they had a line of people. Don't go here you will get food poisoning!!!

Selena Poindexterbrown

I've eaten this item at another BK and loved it! Unfortunately, the wrap at this location was so disappointing. Seems rushed and ruined this trip.