Restaurante Terraza "Pako's" Y "Luckys"

Yo no he visitado el lugar, pero vi videos en youtu.be que lo mensionan como peligroso. Y no te dan el servicio como se debe. Y la comida y bebidas pésimo.

Te cobran de más, cuando preguntas dicen que es por el 20% de servicio pero en realidad es más del 20%, les preguntas y son groseros y se molestan, el alambre tenía muy poca carne para su costo, en general costos elevados y porciones pequeñas, NADA RECOMENDABLE!!

Pésimo servicio, aparte roban la carta dice que la propina no es obligatoria y yo entiendo que claro que por el servicio debemos darla, pero el problema es que se cobran de propina lo que quieren cuando en la carta específican que no es obligatoria, además se tardan mucho en servir la comida y cuando llega a la mesa es muy poca la porción por lo que pagas, es un fraude total, pésimo servicio.

Pésimo, te cobran IVA en alimentos, y no te dicen al ingreso, además del 20% de propina obligatorio, comida fría, muy mala experiencia

no pues si se pasan de ratas, con 2 mil pesitos se van a comer a un lugar que verdaderamente valga la comida y el lugar.

Todo está carisimo, mal servicio, mienten desde el inicio, los tarros y jarras están sucias, no se preocupan ni por lavarlas después de usarlas, y si se los mencionas se molestan. HORRIBLE.

Muy mal servicio. Tardado, caro, mala comida, te cobran la propina sin avisar, y la cuenta es errónea.

Pésima experiencia , la gente que te sube bien chácalona , cobran mal bien Caro y todo horrible

No vayan, es un fraude, pésimo servicio y te cobran lo que no. Repito, no vayan, es un robo

Ni te acerques con estos rateros, no puedo creer que sigan abiertos. No entres!!!

No pues con esas opiniones ya se me quitaron las ganas de ir a ese lugar

Demasiado caro y poca calidad

Rateros deberian clausurarlos!!!

NO VENGAN! ESTAFADORES.

No me cansaré de decirlo, hace mucho que dejó de ser un restaurante, ahora solo es un lugar donde vas a tirar el dinero. Atención y comida pésimos, por la cantidad que vas a tirar aquí mejor al balcón del zócalo un lugar que vale la pena.

Trampa para turistas. Nos trajeron la cuenta con más dinero de lo que habíamos pedido, se lo decimos y nos dice que el "servicio" viene incluído. Un 20 %!!!! Así por la cara. Y lo mejor es que en las cartas de menú pone que el servicio no es obligatorio.

Es un lugar muy caro la comida no es buena y cobran el servicio por persona el costo es de 100 pesos mexicanos en el servicio no hay papel sanitario ni jabón de manos las mesas están sucias y los asientos manchados no recomendable el lugar, al momento de recibir la cuenta es un robo total!!

Eviten un coraje y mejor ni piensen en entrar. La comida es mala, instalaciones viejas y el personal con muchas ganas de robarte el dinero que lleves. Una cerveza en $400. Ni en un vuelo de NY a Londres.

Robert P. Alvarez

They deserve zero stars but that’s not an option. This place and the whole row of terraza restaurants is a scam. They overcharged us for the food, and even though we took pictures of the menu, they were adding on 45% of our actual bill. They said 25% for taxes (impuestos) and 20% for some fee. We didn’t know that there are no additional taxes because the taxes are already included on the cost, so they scammed us on that and we fell for it. When we challenged the 20% fee, they said they don’t know what it’s for but we had to pay it, which sounds stupid but we didn’t know what to do because they made it see like we had to pay it. AVOID THESE TERRACE PLACES. They will steal your money.

Chestor 91

DON'T GO IT'S ONE OF THOSE FAMOUS SCAMMER RESTAURANTS THAT OFFER A GREAT VIEW BUT EXTORT YOU WHEN THE BILL COME. BE CAREFUL WITH ALL THE TERRACE-TYPE RESTAURANTS IN THE CITY CENTER. ASK IF THERE'S A COVER CHARGE, A TABLE FEE, IF THE PRICES INCLUDE VAT, ALL OF THAT. BE CAREFUL.

Luis Chaparro

Worst worst worst!!!! This place is the worst!!! The entrance to the jewelry store is the entrance to this restaurant. It's extremely expensive and the food is super bad!!! They don't take care of you and they don't accept cards! They charge you the gratuity even if it's a party of two. Ooh, and the waiter kept my change! I didn't even want to ask for it. I was so mad! Horrible, horrible, horrible!!!! This restaurant is horrible!! The entrance is through one of the jewelry stores. It's extremely expensive and the food is horrible!! They don't serve you well and they don't accept cards!! They charge you the tip even if there are only two people. Aaah, and the waiter kept my change.

Ana María Martinez Perez

The food was disgusting, it was awful and arrived cold. They also charged a 20% tip and 16% VAT on dishes that honestly shouldn't cost more than 100 pesos. There were four of us, and we each ordered one dish and a drink, and the bill came to 3100 pesos.

Miguel CP

The view is great, but I incredulously agreed to eat there just for the sake of enjoying the view. But when you look at the menu, you realize the prices are sky-high. They add tips without asking. I do want to mention one thing: a foreigner sitting behind me was served a beautifully presented horchata. I also ordered one, but they brought me a crappy packet. I don't recommend going there if you're on a budget; they take advantage of their location to impose prices that come from a mental epiphany. Oh, and they don't have toilet paper; you have to ask a waiter for it while everyone else listens.

Vera Vera

A beer costs $300, and then the final bill adds 16% for the supposed "VAT" and 20% for service fees—it's an outrageous rip-off! We demanded to speak to the manager, and they told us to only pay for what we consumed, "the real bill." Frankly, we refused to pay that extra 36% on top of their stratospheric prices. Even though the view is beautiful, it's not worth it. Don't let them steal your money.

ALEJANDRO LUCAS ORTIZ

These types of places should be shut down. Terrible customer service, outrageous prices, horrible and overpriced food. A complete rip-off; even going there is expensive. They're practically ripping you off from the moment they welcome you... you feel intimidated when it comes time to pay the bill. 🤢🤮

Matthew

This place is an absolute scam. Our bill came and it was 4X the menu price with no explanation and all of a sudden they don’t speak English.

Matt

DO NOT GO. Criminals. They increased the price on everything we ordered on the bill. Menu said $280 pesos for guacamole, $400 on the bill. Same thing with everything we ordered.

Reynol Rojo

Terrible, terrible service. DON'T GO. The food is awful and super expensive. A 350ml lemonade cost $170. We ordered BBQ ribs as an appetizer, which were literally ribs with roasted pork loin and a measly BBQ sauce on top. We didn't order a main course, and when we asked for the bill, they increased it by 16%. Everything was wrong 😡

Alberto Patiño

Very nice place, pleasant space, excellent view, but the food is terrible. We ordered pasta Bolognese (the worst pasta I've ever had and super greasy) and the "arrecha" (with tough, red horse meat). Awful flavor and the waiters' service was very bad. Beware! They add the VAT and the waiters' tip to the bill.

Ivan S R

The view of the Zócalo is spectacular. If you want to enjoy that, just order some drinks! The food is terrible, cold, and the service is incredibly slow. I insist, the only redeeming feature is the view. The service is expensive and very bad.

Sebas

The food was awful (no exaggeration), the drinks were basic and overpriced, and the service was terrible. They're selling you the view, and they're charging a fortune for it. I ordered chilaquiles, half red and half green, with egg; they were incredibly salty, and the egg was like rubber when I tried to cut it. Furthermore, the young man who took us to this rooftop terrace promised us an elevator, which was clearly a lie. He made us go up to the 5th floor, and that's not a problem for young people, but for adults. I hope everyone develops the habit of checking reviews before going to a restaurant, because I didn't, and if I had seen the reviews of that terrace beforehand, I wouldn't have gone in and would have saved myself from that unpleasant experience.

Eduardo Rodriguez

The worst place... I went to have breakfast and it turns out they include 20% service and also charge you to sit on the balcony... a total of 110 pesos out of a bill of 220... And also the waiter Jesús and everyone else acted offended... And no manager showed his face... terrible place, terrible service... THIEVES

Tob ias

Awful food and expensive beverages. Staff will take not reasonable and extremely high extra money for tip and taxes. Will never go back to this Restaurant... other customers were also very disappointed...!

MAYRA ROMERO

The food tasted terrible, but the service was even worse. The waiters don't bother to serve you well because they'll add the tip to the bill. They claim to accept cards, but guess what? They don't! If you need a receipt, forget it; they're tax evaders. Don't go; you'll have a terrible experience.

Magia Digital

Bad. They lie to you when they offer you a table at the edge of the balcony and never give it to you. They say they're reserved, or the waiters themselves sit you there to pretend they're occupied. The service is slow and very poor. The food is tasteless and the portions are very small. They charge you a 20% tip without asking you beforehand.

Cherquin 6172

I went to this restaurant motivated by the promoters of the place, who spread out around the Zócalo square, offering good food with a spectacular view from their exclusive terrace. The promoter escorts you to the fifth floor and introduces you to the waiter, who, despite there being three empty tables on the terrace, assigns you a table in the second row, claiming that the captain will show up and assign you a table (a white lie). This doesn't happen, as another waiter immediately arrives and hands you two menus to choose from among their meat and seafood dishes! Prices range from $175.00 (Tampiqueña, arrachera, among others) to $480.00 (parrillada for two), with soft drinks, lemonades, and beers at $55.00 (by the way, they advertise Heineker. You order it and they tell you it's gone? On a Friday at 2:00 PM?). Something that caught my attention, and is very noticeable, is that they have THREE DIFFERENT MENU SETTINGS, one for each row of tables! Will there be different prices? Different dishes? (Something unethical and open to abuse by this restaurant.) WHAT IS A CONSTANT FACT IS THAT OF THEIR 5 TERRACE TABLES (front row), all 5 of them are served. DINERS ASK TO CORRECT THEIR BILL, and this is probably why EACH SERVER HAS A POCKET CALCULATOR. As for the food, it's not well presented, the portions are small (one could say poor), the quality is questionable, and the prices are high; at the end of the day, what you're buying is the view of the Zócalo and the chance to take a souvenir photo. On the other hand, it's a bit odd that when they give you the bill, they do it on a hand-filled purchase slip (one of those forms you can buy at a stationery store for $10.00), since it's supposed to be a legally established restaurant in a tourist area. Furthermore, the tacos de canasta are served at "Los Especiales de Madero." "Los Especiales de Madero" gives you your receipt, and at any cafe in the area, the system is computerized. Because of all the above, they mark up the bill by 20% (which they don't break down or describe), and when you question the waiter, they argue that it's a tourist area with a rate based on that percentage. Finally, this is DEFINITELY a place to grab a coffee, lemonade, or beer, enjoy the view, and go taste some real food at the restaurant of the HOTEL BALCÓN DEL ZÓCALO. Compared to the dishes served at the restaurant in question, the difference is minimal.

woon kim

As an official local guide for Mexico, it's my duty to warn you about this place. My partner and I, looking for local breakfast options, were persuaded by someone on the street promoting the restaurant. We thought it would be a good idea to have breakfast on a terrace overlooking the cathedral and the Zócalo. Oh, surprise! First of all, the place was packed, and there were only five tables on the edge of the terrace. The other tables didn't offer the view one would expect. Second surprise: the food. In two words... EXPENSIVE AND BAD. To top it all off, the third surprise was that they charged us for a supposed additional service on top of the bill, claiming it was for using the terrace... I say this with all due respect and professionalism: this place is a complete rip-off. I hope this is helpful and prevents others from being scammed.