Dunkin'

Listen Learn

This happened today less than an hour before I am writing this. I stood at the counter for several minutes, long enough that my entire time there ended without receiving any service at all. The manager, Ashley, who ignored me when I asked for her name and forced me to get it from another staff member, looked right at me multiple times, then deliberately turned away as if I was not even there. At one point, I overheard her making little jokes while glancing in my direction, as if my presence was some kind of entertainment. The difference in treatment was undeniable. A white customer walked up shortly after, and suddenly Ashley’s demeanor flipped, warm greeting, “How are you,” full attention, immediate service. Meanwhile, I was still ignored. Whether intentional or not, this is blatant selective service and completely unacceptable in any business. If anyone from corporate or upper management wants the full details, you can reach me by email or by responding to this review, and I will gladly explain exactly what happened.

Kate

My experience? HORRIFIC. There were 4 very immature female staffers there & 1 young male. There was NO ONE in the store, 1 person at the drive thru. The females ignored me @ the counter as they giggled & hugged each other for a few mins. After finally getting their attention, I informed 1 that the bathroom was FILTHY & had no toilet paper. They laughed & talked among themselves then informed me there WAS no toilet paper. I asked where the employee bathroom was. They told me but as I turned to walk there, they said I couldn't use it. I said they'd better allow it or there'd be a problem on their floor. 1 said they were going to clean up the public restroom but just stood there staring at me. "Well, go, then!" I said. Another female said no, forget it, "we won't tolerate being treated that way" and I should leave. I walked back to the bathroom but someone locked the door. I'm astounded that they had no work yet they ignored me AND let the public restroom get into such a filthy condition in the first place AND felt so entitled that they thought THEY were being mistreated. If I treated a customer as they treated me, I'd be fired ON THE SPOT. SHAMEFUL. Needless to say, I didn't buy anything there as I'd intended. This is coming from a person who's been a Dunkin' customer since the company was founded.

Elijah Smith

This use to be a decent Dunking Doughnuts but it’s now absolutely trash. The staffing has changed and all respect is gone from this place. I never had so many orders screwed up… mixing up chi latte for matcha.. then had the nerve to give me a cold cup of I don’t know what, a sandwich half way cooked.. I use to like to come here but now either get a new team or SHUT THIS DUNKIN DOWN FOR GOOD!!! Better off going to the Dunkin by Walmart. It’s worth the trip and extra gas mileage.

Egypt Velasquez

So I just wanted to order some Munchkins but the girl with the braces told me she had a better deal for me. She took me in the back and asked if she could grease me up with bacon fat, I was shocked but once she was finished slamming my head into the donut machine it wasn’t so bad. 10/10 can’t wait for another round!

Eva Jamison

All the staff need to be trained how to communicate with customers. Especially, those working the early morning shift that clearly don’t want to be at work. Giving a customer nonverbal queues to order or acting like they are not standing at the counter is not customer service.

Ligia Cordon

It's a terrible service, they make mistakes and don't want to fix the order, when the mistake was theirs. It's not the first time this has happened. Other Dunkin' Donuts are better.

Kathleen Capporrimo

A while back Dunkin’ Donuts used to be good. I don’t know what happened. It must be the new management they have. The last six months they’ve been getting my order wrong. they’re very rude I will not go to that Dunkin again.

Cam

I’m not sure who is slower this Dunkin or the one across rt 9. Every time I get something on an English muffin it is never toasted, despite me selecting toasted on the mobile app. I have never seen anyone enjoy an untoasted raw English muffin. I had to go into the store to request a new sandwich on a toasted English muffin and was assuming I would see a short staffed team since I had waited at the drive through screen for five minutes without anyone saying anything. There were 7 staff members in there. I don’t understand Why this Dunkin has gone so down hill. I even have to request a straw at the drive thru for my iced coffee.

Jess W.

We went to the dunkin on route nine w in poughkeepsie NY. We ordered ahead yet still had to wait twenty minutes when we finally got our food it was cold and gross, and our drink was mostly water. Only the donuts were ok

Hank Miller

Been here twice and each time the service was slooooow and without any courtesy. Second and last time there they had one woman handling the drive-thru, another putting together all the food and beverage orders and after standing at the counter for a few minutes waiting just to place an order they called someone to come out to help me. That took another couple of minutes. All for overpriced coffee and stale donuts.

David Musone

Dunkin is consistently inconsistent. Depending on time of day and the store, you get different service and products. My beef today is I ordered 2 donuts, got to the window and was told you don't have the ones I ordered 10 seconds ago at the menu. Then I'm given 2 chocolate glazed instead, upside down, with no papers in between. So all my chocolate was stuck to the bottom of the bag. Your employees are not trained consistently, you're always out of product, and 9/10 times they make the drink wrong anyway. Do companies not care about customer service anymore? Do you just expect people to continue spending their money regardless of the quality of product you offer? Companies are cutting corners to save money, and training is the number 1 spot to take a hit. Train your people. If you're going to charge $2 for a donut, it better be edible. Customers are no longer king in this country. And that's why so many companies go under.