Chipotle

Both the cashier and the burrito assembler were extremely friendly and pleasant on the night of 4/12/25. I was also impressed that they had all the ingredients available so late at night.

Excellent food as well as service. Staff extremely friendly. Came here around 9pm so barely any customers. I ordered a steak burrito with extra lettuce and it is HUGE and well priced at $13. Good job chipotle!

Jie Gong

Excellent food as well as service. Staff extremely friendly. Came here around 9pm so barely any customers. I ordered a steak burrito with extra lettuce and it is HUGE and well priced at $13. Good job chipotle!

Vladimir Ballesteros-Moreno

Great customer service and friendly staff

Sure chipotle is a chain, but they arr not all created equal. This one in Hermosa beach stands out. Super quick service, friendly staff, always good food. Plus, mean Hermosa is wonderful.

Top-notch food and service! The staff was incredibly friendly, and since I came in around 9pm, the place was nice and quiet. I went with a steak burrito loaded with extra lettuce, absolutely massive and a great deal at just $13. Hats off to Chipotle!

Girls ordered a bowl & burrito for dinner. Food was on point! Only down side was the wood forks. Couldn't pick up hardly anything with those things! Lol! The restaurant was clean. Employees were nice.

Janese Roberts

Sure chipotle is a chain, but they arr not all created equal. This one in Hermosa beach stands out. Super quick service, friendly staff, always good food. Plus, mean Hermosa is wonderful.

Isabella Collins

Top-notch food and service! The staff was incredibly friendly, and since I came in around 9pm, the place was nice and quiet. I went with a steak burrito loaded with extra lettuce, absolutely massive and a great deal at just $13. Hats off to Chipotle!

Stephanie Orosco

Girls ordered a bowl & burrito for dinner. Food was on point! Only down side was the wood forks. Couldn't pick up hardly anything with those things! Lol! The restaurant was clean. Employees were nice.

Place requires a little bit more cleaning, the food is great, but is a little bit expensive, if you ask burritos, you can ask to cook more the tortilla, because they leave it not well cooked, other than that, is a good place, they just missed to add Chipotle to any of the topics, and is weird because of the name of the place, I was specting some plate related to it, I can recommend it to you if you want a good meal only

Food is good just wish they would not put so little

You Guys 👦 NEED To Keep the Place Clean. Ok We Customers Look at That, Mining Tables,Kitchen Area,Food Area,Bathrooms,Trash Can etc. You NEED A LOT MORE IN THERE. OK

One of the dirtiest locations I've ever been to with practically all table and seating areas covered with dropped food. Portions were also smaller than other locations.

Brian Sweet

One of the dirtiest locations I've ever been to with practically all table and seating areas covered with dropped food. Portions were also smaller than other locations.

I haven't been to Chipotle for at least 5 yrs , I was craving a quick meal and chips and Guacamole. The line was long so I figured it was still a good place to eat. Portions have gotten smaller, I barely had rice in my bowl. The Guacamole wasn't fresh and the employees seemed overworked and annoyed. I get it, times are hard but you shouldn't work in service industry and be mad at your customers. I won't return to chipotle.

I really like Chipotle but this one in Hermosa is so dirty. Every time I’ve been here it’s been dirty food on the floor food on the seats. Food left on the tables everywhere I go as food and trash. I don’t think they’ve swept it since this morning. Food just seems a little grunger than other chipotles that I’ve been to, and the attitude of the staff is pretty poor.

Food was normal good. However, all tables needed cleaning. Staff were busy but not too busy to find time to get a drink for themselves. When paying I did mention the issue with the tables but no effort was made to clean any table.

Nora Elfassi

I haven't been to Chipotle for at least 5 yrs , I was craving a quick meal and chips and Guacamole. The line was long so I figured it was still a good place to eat. Portions have gotten smaller, I barely had rice in my bowl. The Guacamole wasn't fresh and the employees seemed overworked and annoyed. I get it, times are hard but you shouldn't work in service industry and be mad at your customers. I won't return to chipotle.

Paul Hellinga

I really like Chipotle but this one in Hermosa is so dirty. Every time I’ve been here it’s been dirty food on the floor food on the seats. Food left on the tables everywhere I go as food and trash. I don’t think they’ve swept it since this morning. Food just seems a little grunger than other chipotles that I’ve been to, and the attitude of the staff is pretty poor.

Daniel Bender

Food was normal good. However, all tables needed cleaning. Staff were busy but not too busy to find time to get a drink for themselves. When paying I did mention the issue with the tables but no effort was made to clean any table.

The portion sizes at this Chipotle are sub-par. Down to half scoops of beans and meats and salsas. I’d recommend going elsewhere for a better value.

I go here 2-3 times a week. I love chipotle and the staff is very friendly but whoever is in charge of stock is has frustrated me to the point of writing a review. More than half the time I go, they are missing ingredients. It's so consistent I drive much further away to a chipotle that regularly has the basic ingredients I would like. I simply don't know how they so regularly have this issue and how they make their employees consistently have to deal with the issue. Hopefully it's something they figure out as they are very close and very friendly. I simply hope this review adds to others that may encourage a beneficial change.

This location has so much potential. I think it needs more oversight and a "woman's touch." Each time I order, they drag your meal across the disgusting counter. That counter needs to be cleaned off after each customer order. I should not have old beans, corn and rice attached to the aluminum foil or kids meal container. It is absolutely disgusting. The fork, spoon, and lid area is also disgusting. Someone needs to pull out all the forks and spoons and clean the "hole." I don't use their utensils anymore. When the rice is low, change it out or add more. And the foods that have been mixed together should be cleaned accordingly. As of late, I have opted to go to a cleaner Mexican restaurant down the street. Until they fix these "easy issues," I will not return.

I ordered a veggie bowl but this location was very skimpy with the rice and beans, at the end it look like I had a kids meal even with all my additional toppings. The dining area was very dirty with trash on floor and dirty tables. Workers look like they were overloaded with task which hinder them from giving the best one on one service with customer. This is the first and last time I will visit this location. We pay big so give us our moneys worth with good food portions. Jesus Christ Loves You!!!

Gone here all the time. Was my go to. But it was really salty. Not sure why. It's a nice location. Good size and portions. But food has dipped due to salt amount. Hope they don't become El Pollo Loco.

Transcendence

Gone here all the time. Was my go to. But it was really salty. Not sure why. It's a nice location. Good size and portions. But food has dipped due to salt amount. Hope they don't become El Pollo Loco.

They ran out of cheese, vinaigrette, crispy tacos, corn, and pico. The staff blamed a fundraiser for the shortages which does not make sense. If you have an event that increases your orders then your manager should account for the increase and order more supplies. This is the second time I come here for quesadillas and they were not available. You have an expensive pos and inventory management systems that can help with these types of issues. Please do better.

This location is terrible. The service is fine but they definitely skimp on your order based on how you look. I ordered a steak bowl where there chick with pink hair gave me half a scoop of white rice and even less protein (I got steak). Initially I didn’t order beans but I asked her to add beans because I didn’t want to pay extra for meat or rice. And she still skimped on my bowl. I’m not the type of customer who is going to call it out and I was nice to the employees the whole way through. My fiancé ordered after me (he got a chicken bowl) and he got more portions than I did. So the only thing we could think of for the different experiences was discrimination. I’m Asian and my fiancé is white and the guy who ordered ahead of me was a white guy. I hate thinking that that’s the reason, but how else do you explain the different rations between me and my fiancé? You can’t.

I ordered the same chipotle just awhile ago and delivered , but it's not what I'm trying to order when u called the number it's a choice recording that comes again and again and again and I can't access the stores . I ordered 2 burritos but it's not what I expected . It's just white dried rice and just meat without the green salad and most other things. I have taken the pictures . I kept calling but again the voice recording!!! Pls call.me the order was deliver to redondo beach just few minutes ago with uber eats

A man had pooped his pants in the Chipotle. To say I am utterly disgusted is an under statement. Then he went back in line and ordered "everything but dairy". Workers did nothing. Please clean your restaurants and take care of customers with poopy pants.

Great location, nice layout (half the walls are glass, tall ceiling, fairly clean). My wife and I have been to Chipotles all throughout LA County, Orange County, and out of state. This one is by far the worst in regards to service and portions. Every time we come here, they always skimp on all ingredients in bowls and burritos. Almost none of the employees smile either. Today, the guy literally squeezed all of the juices out of the burrito excessively before folding it. Smashed it almost beyond recognition. He taught the new employee how to fold it, too, so i dont expect them to get better at it. Guy was THE worst burrito maker I've ever seen. Only the woman with long, blonde hair is nice and professional here. All the guys here lack social skills and act like they're too good for the job even tho they suck at it. Will drive the extra few miles to Del Amo instead.

They delivered a wrong order! I can't make a call direct! It's a recorded voice recording again and again and it wont make me call and talk with the chipotle staffs!!! I called again and again and again and the voice recording wants me order again and we can't access the proper people who can assist!!! What a way the service was, a proper one needs to be coordinated with calls !!! It's so disgusting.

Waited until after I started my order to announce no black beans and no guac AND then had the audacity on a veggie bowl to still charge full price even without guac (normally a $3 upcharge

Night shift have a terrible attitude. They simply do not care about customer service unlike the other location close by. They had absolutely nothing and waited until I was ready to order to announce this rather than letting people coming in know they’re out of stuff. When asked what time they closed, they responded with 2300 with a big smirk, it was 2200. I doubt a huge wave of people cleared out their entire inventory on a Wednesday night so they just didn’t care to properly prepare enough food for their shift. I’m sure day shift is better but their night shift is just horrible. Thank you for their other location close by for setting an actual example.

Plastic lids visibly floating in salsa. Out of guac by noon. Literally sprinkled on each ingredient of my burrito bowl and then charged me double for what is really a single portion. If this guy was so concerned about an up-charge he should probably inform everyone that they are out of a key ingredient to literally EVERYTHING in the place prior to nickel and diming guests. After I got upset he only exacerbated the situation. If you wanna charge these prices now chipotle… step up your game to match. Hire people that know it’s a health code violation to have foreign items visibly floating in your visible salsa to guests. Hire people that know how to save a sale. It’s all an actual joke.

This place was filthy - everywhere. The entire place seems not to have been thoroughly cleaned in years. Food was slopped on serving counter, almost empty serving pans, hot foods barely warm. Serving size very small. About three guys were standing around the cooking counter, talking. Server attitude was bad. They had a lot of take out orders, but no one was eating at any of the tables.

See photo, bowl came half empty. This was 17..

We pick up 2 bowls almost every other day and the portions are just terrible. My chicken and beans bowl is always half or less. It’s barely enough food for me these days. Happened to eat at 2 different locations last week and they had reasonable portions so I know the skimpy portions are not everywhere. Staff is not always friendly but the portions are more urgent.

Extremely busy and workers seemed overwhelmed, I ordered ahead for pickup at 6:40 about 30 min prior so when I walk in at 6:45 there was a huge line which was moving very slow there were 4 people waiting for pickup, so I waited after them and we waited around for almost 10 min before a worker came to ask about their order, then waited another 15 min for those 3 people to get helped until I had to interrupt the cashier and ask about my order which had been sitting on the shelf the whole time from when I arrived, now the food was pretty much cold and what’s the point of ordering ahead if no one can help you to give you the order? If it was already done it should’ve been on the shelf for me to pick up and go not to have to wait for someone to check on my order, never going back to this location again

Came here for my lunch break paid about $12 for this amount of food. The guys in front of me kept getting served a lot while this was all I got. 👎🏽

How are you going to make a steak burrito, WITHOUT THE STEAK?? Not gonna lie, I was looking forward to this, and in a rush to an appointment, but after I picked up my online order, I ate halfway and around my burrito to realize no steak was included! Now I’m just sad, hungry, and extremely hangry.

Worst chipotle I have been to the guy serving me at 6 40 pm really did a great job he hardly puts any rice beans and Meat yet the whole bowl is full of the other stuff I am better off going to ones in L.A. near long beach where they actually serve you better than this one

Food tastes great, however this place appears to be a local day care with high school aged kids running wild. No sense of personal space and ran my daughter and I out of dining room by crowding our table to talk to other kids. Most of them not even customers and staff seems resigned to this being their fate. Will never return to this place again.

To Whom It May Concern, I’m writing to express my disappointment with the service I received during my recent visit. The staff overall was unprofessional and unfriendly, and it left a very poor impression. In particular, the tall African American gentleman serving the food was noticeably stingy with the portions, barely putting a reasonable amount into our bowls. He appeared to be in a terrible mood, did not greet us, and made no effort to provide even basic courtesy or hospitality. Additionally, the quality of the food was subpar — the pico de gallo was soggy and unappetizing, which only added to the negative experience. I truly hope this feedback is taken seriously, as the overall environment felt unwelcoming and unprofessional. I expected better service and food quality, and I hope to see improvements in both areas moving forward.

Aaron Santos

How are you going to make a steak burrito, WITHOUT THE STEAK?? Not gonna lie, I was looking forward to this, and in a rush to an appointment, but after I picked up my online order, I ate halfway and around my burrito to realize no steak was included! Now I’m just sad, hungry, and extremely hangry.

Kelly A

Came here for my lunch break paid about $12 for this amount of food. The guys in front of me kept getting served a lot while this was all I got. 👎🏽

Villas2001

Worst chipotle I have been to the guy serving me at 6 40 pm really did a great job he hardly puts any rice beans and Meat yet the whole bowl is full of the other stuff I am better off going to ones in L.A. near long beach where they actually serve you better than this one

Matthew Leahy

Food tastes great, however this place appears to be a local day care with high school aged kids running wild. No sense of personal space and ran my daughter and I out of dining room by crowding our table to talk to other kids. Most of them not even customers and staff seems resigned to this being their fate. Will never return to this place again.

Danielle Sullivan

To Whom It May Concern, I’m writing to express my disappointment with the service I received during my recent visit. The staff overall was unprofessional and unfriendly, and it left a very poor impression. In particular, the tall African American gentleman serving the food was noticeably stingy with the portions, barely putting a reasonable amount into our bowls. He appeared to be in a terrible mood, did not greet us, and made no effort to provide even basic courtesy or hospitality. Additionally, the quality of the food was subpar — the pico de gallo was soggy and unappetizing, which only added to the negative experience. I truly hope this feedback is taken seriously, as the overall environment felt unwelcoming and unprofessional. I expected better service and food quality, and I hope to see improvements in both areas moving forward.

They need better discipline at this location. The counter where they prepare food was not clean. The crew member preparing food didn’t bother to clean up the standing water on the counter and was pushing the food right over it so my burrito ended up getting wet as a result.

Chipotle CEO donating to ICE?! You don't deserve my business.

This is absolutely nonsense. I ordered two separate meals and after 40 minutes the driver dropped one meal and I called him and no response and called the restaurant and no answer and asking to email to headquarters, they must be joking after $70 get one meal??

This is one of my first reviews I’ve ever written - Just putting that out there first to share it takes a lot for me to want to write something. Unfortunately, the Chipotle we once used to love and crave for is now dead. I can get past the small portions, but the food is absolutely disgusting. From employees who just throw your burrito around and could care less, to the chicken being near frozen, salsa being chunky, beans being soggy & wet, yet hard as a rock, and the chips being stale… it was the perfect storm. I also ordered guacamole for my burrito, and there was a 1/2 piece of avocado in there instead. I’m talking the full avocado with the indent of the seed still visible…!! I’d get over it if it were just this one time, but I’ve visited this same location around 7-8 times on drive home from work for dinner, and all but one experience has been the same. Not to mention, I haven’t seen any familiar faces in the restaurant. They go through people/turnover at this location like it’s nothing, and it shows with the lack of care the employees put into the food & service (likely severely underpaid). This is now the McDonalds of Mexican food…. Well, at least McDonald’s has great French Fries. Unfortunately, there are zero redeeming qualities at this location and I would recommend staying away if you’re hungry.

Terrible absolutely awful. The portion size is far under what they need to be giving out regularly. The bowls I get here are made for birds. Even with double options my bowl never even goes higher than the lip of the container. Awful location and highly recommend driving further just for better potion sizes and getting your moneys worth.

Michelle M

Chipotle CEO donating to ICE?! You don't deserve my business.

Frank Emami

This is absolutely nonsense. I ordered two separate meals and after 40 minutes the driver dropped one meal and I called him and no response and called the restaurant and no answer and asking to email to headquarters, they must be joking after $70 get one meal??

Cale Corr

Terrible absolutely awful. The portion size is far under what they need to be giving out regularly. The bowls I get here are made for birds. Even with double options my bowl never even goes higher than the lip of the container. Awful location and highly recommend driving further just for better potion sizes and getting your moneys worth.

Lucas

This is one of my first reviews I’ve ever written - Just putting that out there first to share it takes a lot for me to want to write something. Unfortunately, the Chipotle we once used to love and crave for is now dead. I can get past the small portions, but the food is absolutely disgusting. From employees who just throw your burrito around and could care less, to the chicken being near frozen, salsa being chunky, beans being soggy & wet, yet hard as a rock, and the chips being stale… it was the perfect storm. I also ordered guacamole for my burrito, and there was a 1/2 piece of avocado in there instead. I’m talking the full avocado with the indent of the seed still visible…!! I’d get over it if it were just this one time, but I’ve visited this same location around 7-8 times on drive home from work for dinner, and all but one experience has been the same. Not to mention, I haven’t seen any familiar faces in the restaurant. They go through people/turnover at this location like it’s nothing, and it shows with the lack of care the employees put into the food & service (likely severely underpaid). This is now the McDonalds of Mexican food…. Well, at least McDonald’s has great French Fries. Unfortunately, there are zero redeeming qualities at this location and I would recommend staying away if you’re hungry.

karam gill

They need better discipline at this location. The counter where they prepare food was not clean. The crew member preparing food didn’t bother to clean up the standing water on the counter and was pushing the food right over it so my burrito ended up getting wet as a result.