Chicken Express

Foodie Daniels

We decided to try this place finally after driving past over the last couple of months. Listen, I’m not sure why this place has such low ratings but the food here is awesome!!! The chicken is juicy, hot and crunchy, the rolls taste like my grandmother’s yeast rolls and the staff are very friendly and considerate!!! The flavor of the chicken is seasoned very well without being salty. Oh for sure I will return!!!!!!

Michael Berrones

Went through the drive thru and was amazed by the service. The lady in the dreads made sure my fries were cooked to perfection before leaving the window. Definitely will come again.

Marco Olivares

This place is immaculate, starting with the kitchen, dinner area and restrooms. Also, service is great, all employees smile and they're all in great mood, congratulations, the management is doing a great job. Chicken is crispy, great size, moisty and full of flavor, i loved it. Keep doing this great job.

Amanda Sutherland

I pulled up before they opened. A lady greeted me and said they'd be with me shortly. I was first in line, and they weren't open, so I was pleasantly surprised to be greeted. She took my order and even confirmed I wanted a ¾ unsweet and ¼ sweet tea. I did have to wait several minutes for my order, but I was ok with that, knowing it was all fresh. I ordered a 4 piece spicy with okra and corn nuggets and 7 piece regular with fries and cole slaw. My only complaint would be that the rolls were smashed and the cole slaw was too sweet for my liking, but the service was amazing. The lady at the window said, "Have a good one" When she handed me my order, customer service has gone down as a society, but this place is on point! Great job! The food was very good! Oh, and the cherry pie was delicious!!!

Ordered family meal to go for my nieces birthday. Got to the restaurant and order was ready. Also, my order was correct with no errors. Employees were friendly. Food was fresh and hot. Definitely will be back! I highly recommend this location.

Everything was amazing! The chicken was hot, fresh, and absolutely delicious. It hit the spot and completely satisfied all my pregnancy cravings. Definitely coming back

I wish they had spicy chicken options but the fact you can get any 3 pieces of chicken, your choice, a side and a drink for $13 is alright with me, especially because I don't eat dark meat so I'm chosing 3 breasts 🤣. More bang for my buck. I'll add my own seasoning at home or just get a jalapeno and I'm good.

Loren Fisher

I wish they had spicy chicken options but the fact you can get any 3 pieces of chicken, your choice, a side and a drink for $13 is alright with me, especially because I don't eat dark meat so I'm chosing 3 breasts 🤣. More bang for my buck. I'll add my own seasoning at home or just get a jalapeno and I'm good.

Sarah Ellsmore-Patton (sarahe)

Ordered family meal to go for my nieces birthday. Got to the restaurant and order was ready. Also, my order was correct with no errors. Employees were friendly. Food was fresh and hot. Definitely will be back! I highly recommend this location.

Cynthia Barrera

Everything was amazing! The chicken was hot, fresh, and absolutely delicious. It hit the spot and completely satisfied all my pregnancy cravings. Definitely coming back

Mel T

I am a uber eats driver. This restaurant hands down is the cleanest chicken place I have ever seen. I have been to some pretty disturbing restaurants, but the restaurant was immaculate and the service was professional. Highly recommend.

I was more impressed than I expected I would be. The chicken was very fresh and tasty. We arrived 15 minutes after they opened, so I am sure that helped. The service was fast and accurate as far as our actual food order, BUT they charged me the car order behind us (the slip attached to my food bag showed my car type and color; the other receipt handed to me showed a completely different type and color). I didn't catch it until I had already pulled away from the drive thru. I called the store and I was told I would need to come back in to fix the issue. I decided to deal with it later. I wanted to eat my food while it was still hot. The chicken was nicely battered, very fresh and the perfect temperature. The fries were also very good. I like the gravy option with chicken tenders - tastes like a country lunch. Yum! The coleslaw was nice with a wonderful crunch. The roll - oh my goodness were they delicious! You have a choice of a biscuit or roll, but I prefer rolls. The sweet tea with the "Sonic" ice was also great! Their menu is pretty extensive for fast food. Not many places have okra and green beans for a side. I stayed with the safe option of fries, just in case, but next time, I will try other items. I ended up going back to rectify the situation of being overcharged. The manager was very nice and willing to help. I had to explain it to 4 people first, then wait for a good 20 minutes (I shouldn't have gone during their dinner rush), but it was cleared up and I appreciated the assistance.

Lauri B

I was more impressed than I expected I would be. The chicken was very fresh and tasty. We arrived 15 minutes after they opened, so I am sure that helped. The service was fast and accurate as far as our actual food order, BUT they charged me the car order behind us (the slip attached to my food bag showed my car type and color; the other receipt handed to me showed a completely different type and color). I didn't catch it until I had already pulled away from the drive thru. I called the store and I was told I would need to come back in to fix the issue. I decided to deal with it later. I wanted to eat my food while it was still hot. The chicken was nicely battered, very fresh and the perfect temperature. The fries were also very good. I like the gravy option with chicken tenders - tastes like a country lunch. Yum! The coleslaw was nice with a wonderful crunch. The roll - oh my goodness were they delicious! You have a choice of a biscuit or roll, but I prefer rolls. The sweet tea with the "Sonic" ice was also great! Their menu is pretty extensive for fast food. Not many places have okra and green beans for a side. I stayed with the safe option of fries, just in case, but next time, I will try other items. I ended up going back to rectify the situation of being overcharged. The manager was very nice and willing to help. I had to explain it to 4 people first, then wait for a good 20 minutes (I shouldn't have gone during their dinner rush), but it was cleared up and I appreciated the assistance.

Please pass this along to the staff. Thank you for the service, fresh food, and CLEAN establishment! We stopped in for a quick bite, first time here. We had to wait a few extra minutes for our food but it was worth the wait. The fish was crispy, seasoned well and hot! The okra was near perfection. But it was clean inside which is a huge plus!

Beware of online price vs. in-person. I purchased the Mega Meal & 6 extra rolls from the drive thru. I was going to order online but wanted the food to be fresh so I placed the order in person. Online the amount due with taxes was $79.49 but when I ordered in the drive thru, the total with taxes was $99.89. After going inside and speaking to the staff, I was told the prices differ online... So be aware of the price because that's $20.40 more than what I was expecting to exchange. There was no notice online or in store when I brought this issue up. I hope this franchise will give attention to the matter because it's deceptive & dishonest to continue taking advantage of customers.

James Valle

Beware of online price vs. in-person. I purchased the Mega Meal & 6 extra rolls from the drive thru. I was going to order online but wanted the food to be fresh so I placed the order in person. Online the amount due with taxes was $79.49 but when I ordered in the drive thru, the total with taxes was $99.89. After going inside and speaking to the staff, I was told the prices differ online... So be aware of the price because that's $20.40 more than what I was expecting to exchange. There was no notice online or in store when I brought this issue up. I hope this franchise will give attention to the matter because it's deceptive & dishonest to continue taking advantage of customers.

The food is always good but they can never remember to put all our food in the bag. I understand that we get two family meals but why do they always forget one side? This may be our last time. I can't keep driving back for my missed item.

Tami S

The food is always good but they can never remember to put all our food in the bag. I understand that we get two family meals but why do they always forget one side? This may be our last time. I can't keep driving back for my missed item.

Have eaten at Chicken Express while traveling but this location is the closest to home. Decided to meet some family here for dinner. Had chicken and gizzards. The food was good but the gizzards could have been cooked a little longer. The tea was excellent. The facility was extremely clean and maintained. The fellow at the counter was not a people person but got the job done. Overall, it was a positive experience and I will be going back. UPDATE: Went back for a weekend dinner and had a great experience. Food, service and facility were all good. Will continue to go back as long as this continues. UPDATE: Went back expecting another positive experience but was sadly mistaken. Got there at 815pm and sign on door showed they closed at 10pm. Ordered my usual meal with an extra piece of chicken. The total was much higher than expected. The meal was higher on the menu board but no mention of prices a la carte. I asked the cashier to read the order back and he stated that he had already "authorized" it so I had to pay for it. Turns out he added two one piece meals instead of just an extra piece of chicken. Once the food arrived, the meal was overcooked and the chicken pieces were cold. The biscuit was hard and stale. Okra was good. At 830 a lady came out and locked all the doors. She stated that they close at 9. When I referred to the posted hours she commented that they leave at 10 and clean that last hour. I asked her why the decorations had been removed she stated that they belonged to the previous owner and this location had recently been sold. I guess this explains everything. Too bad.

Chicken express is one of my favorite places to go. However the food/service here has been highly inconsistent. I've had more order wrong several times and lately the tenders have become micro and dry

J Schneider

Have eaten at Chicken Express while traveling but this location is the closest to home. Decided to meet some family here for dinner. Had chicken and gizzards. The food was good but the gizzards could have been cooked a little longer. The tea was excellent. The facility was extremely clean and maintained. The fellow at the counter was not a people person but got the job done. Overall, it was a positive experience and I will be going back. UPDATE: Went back for a weekend dinner and had a great experience. Food, service and facility were all good. Will continue to go back as long as this continues. UPDATE: Went back expecting another positive experience but was sadly mistaken. Got there at 815pm and sign on door showed they closed at 10pm. Ordered my usual meal with an extra piece of chicken. The total was much higher than expected. The meal was higher on the menu board but no mention of prices a la carte. I asked the cashier to read the order back and he stated that he had already "authorized" it so I had to pay for it. Turns out he added two one piece meals instead of just an extra piece of chicken. Once the food arrived, the meal was overcooked and the chicken pieces were cold. The biscuit was hard and stale. Okra was good. At 830 a lady came out and locked all the doors. She stated that they close at 9. When I referred to the posted hours she commented that they leave at 10 and clean that last hour. I asked her why the decorations had been removed she stated that they belonged to the previous owner and this location had recently been sold. I guess this explains everything. Too bad.

I ordered 2 #1’s (4 strips) with 2 sides and the total was ~$24. For $12 a plate I would expect to have full sized chicken tenders and this is what I got. I’m sorry, but if you’re going to give me a half sized strip, add another half to make it a full sized strip. On top of that, I waited at the drive thru window after I paid for about 10-15 mins. This is actually ridiculous and a waste of money. The only Chicken Express near me and it has to be trash. So sad. AND my mashed potatoes are sour tasting so I can’t even be happy about those. On top of this all, I drove 25 minutes to get this and so It’s not like I can just go back and make a complaint bc that’s another hour of driving.

I can only assume they were too lazy to make new gravy and just poured water in the leftovers and mixed it up. Disgusting. I also noticed that this location does not give you the ranch that is supposed to come with the poppers. Other locations always do.

I stopped here about a couple of weeks ago for some of those juicy, flavorful, piping hot, and delicious tenders and was met with MAD DISAPPOINTMENT! Upon arrival, I decided to use their drive-thru since I was in a hurry and didn't want to waste time parking my vehicle and getting out. Placing my order was quick, simple, and easy. However, as I proceeded to the drive-thru window, there was a vehicle already waiting for their order. I believe I may have waited at least a good 10 to 15 minutes for that customer to get their order. After they finally received their order, I was happy because I was up next. Yay! Well, I got excited only to play the waiting game a little longer for four pieces of chicken tenders. I did not order any sides or bread or drinks, just four chicken tenders, A-LA-CARTE. The worker did not approach the window immediately to take my payment, so I continued to wait even longer. After about five minutes, he came to the window and barked out my total, in which I can't remember how much it was. Of course I responded to him by saying, "Hello and how are you today", which is something he should have done. He spoke back, I gave him my debit card, he took my payment, returned my card, and said, "Give us a second." and then he shut the window. I was left sitting there thinking to myself, "dude I just gave yall fifty-thousand seconds already and you want me to give you some more seconds for four little chicken tenders. I just could not fathom why they had me and the other customer before me waiting so long when there were no other customers in sight, not even inside the building. I started to get a creepy and eerie feeling about this. However, I had already given my payment so I decided to just wait it out. What was the point of me being in a hurry and using the drive-thru, when my time got delayed anyway? The perks of a drive-thru are not available at this place of business, obviously. Furthermore, after waiting for what seemed like a Kajillion minutes, he finally brought my order to the window without a bag. He just handed me a Chicken Express box and the box was cold. As I reached for my order, my thoughts were that the bottom of the box was going to burn my hand from the heat of the tenders. After being rude to me upon ordering and then handing me a box of OLD, COLD, and STALE chicken tenders, he had the nerves to apologize for the wait. I ended up thanking him for his service and telling him to have a nice day. Guys, when I opened that box so that I could munch on my tenders while driving to my destination, I was highly disappointed at the presentation of the tenders. Also, to make matters worse, when I picked one up to taste it, it was cold not warm but cold, dry, and stale tasting. While driving away, I was thinking to myself, "I will not be returning here ever again." In conclusion, Chicken Express should change the name of their establishment by dropping the Express part and replacing it with Slowfulness because service was painfully slow. It was like watching paint dry. Moreover, customer service was extremely unprofessional. The guy that served me was rude, unfriendly, and unwelcoming. He did not greet me with a friendly and professional tone. He did not greet me at all. I greeted him. He appeared as if he did not want to be doing the job that he is getting paid to do. I get it that sometimes you're just not feeling it but you can't bring your problems to work. Stay at home if you're not happy. Better yet, the business owners should check in on their place of business by doing pop-up visits and assessments to see what their workers are truly doing when they are not around. Have you ever heard the quote, "when the cat's away, the mice come out to play?" Well, that's exactly what they were doing at this establishment when they sold me some old, cold, and stale chicken tenders and made me wait for an hour to receive them. I will never go back and I do not recommend anyone to visit this establishment. It has gone downhill pretty badly, which is so sad because it has a lot of potential.

I don’t like fast food often but this restaurants are one of my favorites whenever I go to San Antonio, I did a huge mistake getting chicken from this location everything was swimming in oil and the bread, well look at the picture. I drove 18 miles to this place but is absolutely horrible nasty and just a waste of money and time. I put everything on the trash. So sad:(. I hope people just continue doing the reviews so the owner can do something about this.

Stephen Jeffreys

I can only assume they were too lazy to make new gravy and just poured water in the leftovers and mixed it up. Disgusting. I also noticed that this location does not give you the ranch that is supposed to come with the poppers. Other locations always do.

Chrissy Kuretsch

I ordered 2 #1’s (4 strips) with 2 sides and the total was ~$24. For $12 a plate I would expect to have full sized chicken tenders and this is what I got. I’m sorry, but if you’re going to give me a half sized strip, add another half to make it a full sized strip. On top of that, I waited at the drive thru window after I paid for about 10-15 mins. This is actually ridiculous and a waste of money. The only Chicken Express near me and it has to be trash. So sad. AND my mashed potatoes are sour tasting so I can’t even be happy about those. On top of this all, I drove 25 minutes to get this and so It’s not like I can just go back and make a complaint bc that’s another hour of driving.

SHARONDA DESSO

I stopped here about a couple of weeks ago for some of those juicy, flavorful, piping hot, and delicious tenders and was met with MAD DISAPPOINTMENT! Upon arrival, I decided to use their drive-thru since I was in a hurry and didn't want to waste time parking my vehicle and getting out. Placing my order was quick, simple, and easy. However, as I proceeded to the drive-thru window, there was a vehicle already waiting for their order. I believe I may have waited at least a good 10 to 15 minutes for that customer to get their order. After they finally received their order, I was happy because I was up next. Yay! Well, I got excited only to play the waiting game a little longer for four pieces of chicken tenders. I did not order any sides or bread or drinks, just four chicken tenders, A-LA-CARTE. The worker did not approach the window immediately to take my payment, so I continued to wait even longer. After about five minutes, he came to the window and barked out my total, in which I can't remember how much it was. Of course I responded to him by saying, "Hello and how are you today", which is something he should have done. He spoke back, I gave him my debit card, he took my payment, returned my card, and said, "Give us a second." and then he shut the window. I was left sitting there thinking to myself, "dude I just gave yall fifty-thousand seconds already and you want me to give you some more seconds for four little chicken tenders. I just could not fathom why they had me and the other customer before me waiting so long when there were no other customers in sight, not even inside the building. I started to get a creepy and eerie feeling about this. However, I had already given my payment so I decided to just wait it out. What was the point of me being in a hurry and using the drive-thru, when my time got delayed anyway? The perks of a drive-thru are not available at this place of business, obviously. Furthermore, after waiting for what seemed like a Kajillion minutes, he finally brought my order to the window without a bag. He just handed me a Chicken Express box and the box was cold. As I reached for my order, my thoughts were that the bottom of the box was going to burn my hand from the heat of the tenders. After being rude to me upon ordering and then handing me a box of OLD, COLD, and STALE chicken tenders, he had the nerves to apologize for the wait. I ended up thanking him for his service and telling him to have a nice day. Guys, when I opened that box so that I could munch on my tenders while driving to my destination, I was highly disappointed at the presentation of the tenders. Also, to make matters worse, when I picked one up to taste it, it was cold not warm but cold, dry, and stale tasting. While driving away, I was thinking to myself, "I will not be returning here ever again." In conclusion, Chicken Express should change the name of their establishment by dropping the Express part and replacing it with Slowfulness because service was painfully slow. It was like watching paint dry. Moreover, customer service was extremely unprofessional. The guy that served me was rude, unfriendly, and unwelcoming. He did not greet me with a friendly and professional tone. He did not greet me at all. I greeted him. He appeared as if he did not want to be doing the job that he is getting paid to do. I get it that sometimes you're just not feeling it but you can't bring your problems to work. Stay at home if you're not happy. Better yet, the business owners should check in on their place of business by doing pop-up visits and assessments to see what their workers are truly doing when they are not around. Have you ever heard the quote, "when the cat's away, the mice come out to play?" Well, that's exactly what they were doing at this establishment when they sold me some old, cold, and stale chicken tenders and made me wait for an hour to receive them. I will never go back and I do not recommend anyone to visit this establishment. It has gone downhill pretty badly, which is so sad because it has a lot of potential.

Christina Villa

I don’t like fast food often but this restaurants are one of my favorites whenever I go to San Antonio, I did a huge mistake getting chicken from this location everything was swimming in oil and the bread, well look at the picture. I drove 18 miles to this place but is absolutely horrible nasty and just a waste of money and time. I put everything on the trash. So sad:(. I hope people just continue doing the reviews so the owner can do something about this.

Chosen OfJesus

I recently visited your Cypress location on 529 (Register #3, DT #3082) at 8:44 PM and ordered the 7-piece chicken strip meal with two sides. Unfortunately, when I got home, I noticed that one of the sides—mozzarella sticks—included only two pieces. I was very surprised, as two mozzarella sticks hardly seem like a sufficient portion for a full adult meal, especially one that cost $18. I called the store for clarification, and the young lady who answered (from the drive-thru) said the manager was busy. When I asked for the manager’s name, she replied that she didn’t know it, claiming, “It’s Hispanic and I forgot.” When I insisted on speaking to the manager, she told me he doesn’t speak English. This entire exchange felt extremely unprofessional. I truly hope it’s not standard policy to offer just two mozzarella sticks as a full side—that would be unreasonable. I was told that a family meal includes six sticks total… for the entire family? That’s barely one each! Overall, this was a disappointing and frustrating experience. I hope this feedback helps in improving service and communication at this location.