First time dinning in at this Chick-fil-a location. The employee greeting us as we walked in was polite and friendly. Our order was promptly taken at our table and processed via credit card on the spot. Our food was at our table, 100% correct and cooked just right, in less than three minutes. We would definitely eat here again.

The food is so fresh and tasty. I’m never not satisfied with their food. The young people are so kind, friendly, patient and always wish you a blessed day. The service is fast, and the prices are good for the food and service you get. Always and I mean always respect Sunday’s by being closed, I would like to think so the employees can attend church!

Great service, and they are trying a new concept on orderingcat the table if dining in

Great location. Good staff and nice location right off the highway. Always smells delicious. Fast service time as well.

Food was good you just got to make sure they got your order right.

Placed an order for Delivery, didn’t think the wait time would be an hour. Called them to see if I could have someone pick up instead, drivers were stuck in traffic, delivering other orders (mind you it was raining). Didn’t make a big deal, was a little disappointed but when my husband picked up the order, they gave me the order that was initially placed, plus the order they began to make for pick up. (Double order). Couldn’t have been more satisfied for the wait time. Thanks to the manager!

When people are passionate about their work, it shows, it is enjoyed and it is appreciated, It is always a pleasure to return to these places, thank you Rosslyn !

Chick-fil-a Humble is by far the best location I’ve ever been to. Great customer service all the way around. Shout out to Ivan the dude is literally everywhere, and when I had an issue with my order he fixed immediately. Chick-fil-a Humble I wish could give yall 10 stars lol.

Great experience The staff understood clearly of my needs, I had specialed ordered a sandwich and came out out as promised. It was full house that day and everyone was happy and enjoying conversations.

The lords chicken and waffle fries are always delicious. Drinks and ice cream are the best. Staff is always friendly and restaurant is always clean.

UniQ Cinematics

Outstanding service and consistently great food! This Chick-fil-A location at 19707 US-59 in Humble truly stands out. The staff is incredibly friendly, fast, and attentive — they make every visit smooth and enjoyable. Even during busy hours, the drive-thru moves quickly and the team keeps everything organized with a smile. The food is always fresh, hot, and exactly what you expect from Chick-fil-A. The restaurant is clean, well-maintained, and has a welcoming atmosphere. Highly recommend this location for anyone looking for excellent customer service and reliably delicious meals. One of the best Chick-fil-A spots in the area! 🍗👏

Parker Rudolph

The weight was very short for my grilled chicken club meal. It might’ve been three minutes the atmosphere in the dining room felt like home. The two front counter ladies who assisted me were more than sweet. They were so affirming, uplifting, and caring. I enjoy Chick-fil-A and I love the company, but it’s so rare that I see a heart in the team this genuine. and for me, it was quite heartfelt. My mail was sincere, it was delicious, and it was very fast. And honestly, I didn’t have a long time to dine so that speed really helped me to enjoy my time at Chick-fil-A. For the brief moment I was there Happy Thanksgiving to your whole team. I live an hour away, but I hope to be back.

Christopher Colbert

The staff is the best . Food was hot fresh and good priced.i kike going here .

+3

This particular location lives up to the hype that everyone knows already. They're extremely nice, clean atmosphere and family oriented. My go to each time is the Caesar wrap and it always been del…

People were friendly, clean environment, however they come to your table to serve you. They don’t have a system so we waited 20 min on my daughter’s 1 hour lunch break and they forgot her Mac and cheese. Outside of the strange table service at a fast food restaurant the experience was good.

I like coming to here for great chicken sandwiches. My son likes their chicken nuggets and he's a picky eater. My favorite thing is their fresh squeezed lemonade, I recommend you try it but be warned it is very tart.

It's always clean and the service is unmatched, especially for fast food. However, the food is not that great, I've decided over the years. You have to add all sauces yourself, which some may like better than others (deciding how many packets to ask for and opening them all individually). I also find the chicken options a little dry and maybe a little small. Because kids love it and they have a play place, though, I have no plans to quit.

I came here thinking I can get a breakfast chicken sandwich I never had before and I went to the drive-thru and after 5 minutes the next person had not even moved up so I go in and it took forever. the two checkers had people at their register & another checker finally took me and I was done and checked out & they were still there. was just too slow. but by that time I could not even get breakfast and then I ordered a peppermint chocolate shake and she gave me a cookies and cream shake and I was already halfway home when I realized it but the staff was great they were very friendly so Chick-fil-A is always good but it was so crowded

Ariana was great in drive through today. It moved pretty quickly & our food was fresh also!

This Chick-Fil-A is conveniently located next to the freeway. It easy to see from the road. However, since it is on a corner the parking is a little limited especially since other fast food chains are close by and close to office buildings. The service is good. The food taste great. It has nice clean restrooms. The playground is good. There is amble seating close to the playground where parents can sit and view kids playing. The size of the dinning area looks a little smaller than typical Chick-Fil-A restaurants.

+3

The employees attended us at our table instead of ordering at the cashier, they brought a menu to us and were very kind. The food was served very quickly considering that the drive-thru was full.

Christine Warden

The drive thru was unorganized. This is not how Chick-fil-A normally handles their drive-thru. It was a little disappointing it took longer than normal. They're still better than most of them even when they're unorganized. My order taker was wonderful. She was friendly welcoming efficient and accurate.

Really not a fan of this location. Firstly, it's awkwardly located and awkward to get in and out of their very small parking lot. Secondly, they do a sit down (?) style ordering even though they ha…

I always bring my grandson to this Humble location- he loves to play with other kids when eating here. staff are always attentive and friendly. Order at the table no longer standing in line to orde…

ice cream isn't very creamy. I hate them recording my license tag number, there's no need for that

I am writing to express my disappointment with the service I received during my recent visit to the Chick-fil-A location in Humble, Texas on US 59. As a loyal customer of over 25 years, I was disappo…

I am writing to express my disappointment with the service I received during my recent visit to the Chick-fil-A location in Humble, Texas on US 59. As a loyal customer of over 25 years, I was disap…

So first trip in a while and the food and service is still the best. The only issue is due to COVID-19 you can't go inside.

So first trip in a while and the food and service is still the best. The only issue is due to COVID-19 you can't go inside.

So first trip in a while and the food and service is still the best. The only issue is due to COVID-19 you can't go inside.

Food is perfect, staff is great. Layout is super weird. I get that CFA wants to "my pleasure" everyone to death but less is more. What i mean is. Sometimes if I want a straw or some ketchup......I want to get it myself. I don't want someone to constantly ask how it's going I'd almost pr efer to come back to the counter to get my food even. I work long days and I don't want to talk to anybody about literally anything at the end of it. So the having to ask for sauces or napkins or a refill or anything gets very annoying.

A little slower than usual. The food was warm, but the fries were more soggy than crisp.

Ordered from the Chick fill-A app it took them about an hour to delivery the food. When we were eating the food there was a grey hair on the fries. We ordered brownies and we got chocolate chip cookies. Tried to call them 4 times before posting this review no one answered the phone. We been to this location a couple of times looks like the customer service is not the same compare to other locations. (Attention owner, manager)

Stopped at this place at 8am and found the restrooms were is serious need of attention and the ordering counter had not been wiped nor were most of the tables even though we were almost the only people in the place. Where is the manager??

This was the first time that I had to wait about 20-25 for my food. They didn't even come out and say that my food would be out soon. Only when I asked what was taking so long did they say something. Probably won't visit that location again.

Today's visit was not the best 1. I was giving the young outside the change she told me I already put it in its gonna mess up my drawer. I said no it won't I'm giving you $.46 just give me 3 dollars ( my total was $27.46 I gave her 30.46) she gets an attitude and said yes it will mess my drawer up. I was like whatever and pulled up. So idk if she said something but um this was the worst salad. It barely had meat, barely any toppings I'm like WTH. It was 95% iceberg lettuce and a sprinkle of something. I think they chopped up 1 nugget and made it seem like it was a lot

This location closed for a couple of months to be remodeled. Once they opened back up, it hasn't been the same. The chicken doesn't have the same taste or flavor. It's not completely nasty, just no…

This location is SLOWWWWW in the mornings. Had to wait over 10 min for order. So many people in drive-thru and walk-in. Need more help.

I normally love Chick-fil-A for their top-tier customer service, but this location was a huge letdown. Unlike most locations where you order at the counter and then sit down, this one makes you sit and wait for someone to come take your order. We waited about 8–9 minutes, and someone only came over because I went up to the front to try to get noticed. The employee seemed bothered and just told me to go sit down so she could come to us — which felt a bit dismissive. The food took a long time to come out, especially for Chick-fil-A standards. During our wait, no one checked on us, and it was nearly impossible to get anyone’s attention. When we finally flagged someone down to ask for ketchup, she acted like we were inconveniencing her. It honestly felt like a group of kids running the place — no real urgency, and they seemed more interested in chatting with each other than helping customers. It was disappointing to see such a lack of care. The one bright spot was a sweet girl who brought us free ice cream after we went up front to order again. She was kind and definitely stood out among the rest of the staff. As we left, we noticed a huge drive-thru line and it seemed like the team inside did not care to work harder to handle the rush. Very disorganized overall. This visit was nothing like the consistent, friendly, and efficient service I’ve come to expect from Chick-fil-A.

Ordered a Bacon and cheese biscuit with sausage added to it, what I got was bacon egg and cheese. Waited over 2 minutes for someone to acknowledge me standing there with an open sandwich wrapped sitting on the front counter. When someone from the drive thru came over, in her defense, she was very gracious and corrected it immediately, however, the biscuit was extremely hard and dry. My irritation was with the manager who just kept looking past me like I wasn't there. There are 2 other locations that I pass home on my way from work every morning, I will go to them instead of ever returning to the Humble store.

This place is gross. Bathroom nasty front counter a hot mess. The people working were alright but not the normal chick fil peppyness im use to. One thing is my food came out super quick. Lets just pray the back isnt this gross and i dont get sick ! Ill pass on this place next time

Today I received my salad without dressing. Last time I didn't get the tortilla chips. nearly every time I come here something is wrong. and the chicken on the salad is always tiny, so I ask for an extra chicken fillet. I don't like to write complaints, but when I called to explain the situation they didn't even answer the phone. I am usually frustrated when I leave this location.

I don’t know what is going on at this location. It used to be really good. Lately the food is cold and the chicken nuggets taste weird. The line is disorganized and the employees at the drive thru window are just chatting it up while the food sits on the table getting cold. It took them like 5 minutes for them to realize my bag of food had been sitting there on the table before they asked me what my name was.

There is always something wrong with this location when ordering delivery via the app. The “Perks” from your local store after you have reached the highest tier is non existent. The food is never hot or warm and it’s so frustrating. Order from the Mall location and take your chances with DoorDash. What makes up for the lack of receiving old/cold food is the drivers Natalia, Carlos, Hannah thank you for being a great representation of your company when others simply don’t care.

Every morning we all just want to have a good breakfast we can enjoy. I open my biscuit (#1 meal) and never have I ever, from any Chick-fil-A, have received such a small piece of chicken...hopefully lunch will be better.

This Humble location here off 59 and 1960 has really changed. It’s no longer carrying the quality of food and workers it once had.The food wasn’t fresh and the nuggets was greasy but the main issue it was the people. I’ve become accustomed to the welcoming MY PLEASURE ATMOSPHERE and they do not serve this here. Grooming needs major help, and I do not feel that CROCS is appropriate. They clothes on some of the associates look as if they haven’t been washed but cooked all day in them then to look and see the pants hanging over the crocs and sliding on the floor was to much for me.Then to top it off while the waitress is taking an order two young boys run up on her sweating and loud from the play center needing a drink.Apparently the main face when you walk through the door was babysitting her kids. I’m a single mother so I understand but you must take your children if they have to be with you in your work setting

The set up is terrible. We had to sit down for some one to take our order. No QR code on our table so we didn’t know how to order. Associate came to the table to take order. It took FOREVER for the food to come out. Very unusual experience. Never coming back to this location

Ordered a salad and the wait/service wasn’t bad but there was barely any grilled chicken on it. I have ordered the spicy southwest salads many times from Chick-fil-As all over Houston and I have never in my life been given a salad that looks this pathetic. There are literally 4 bites of chicken, not even enough for HALF of a grilled chicken fillet. If I hadn’t driven all the way home first I would have gone inside and asked for a new one because this is NOT WORTH 10$. It’s like they took more than half of my chicken and tossed it on another persons salad :(

I’ve been coming to this location for a long time and i gotta say it’s slowly getting bad. I came to dine in and the tables were all dirty, trash and food all over the floor while a couple of girls that work here kept playing and yelling at each other. I feel bad for the good dedicated workers that work here. Shame on the manager that hired the lazy loud employees.

Carmelo Stanco

Chick-fil-A at the airport was disappointing. The line moved slowly, staff seemed overwhelmed, and my order wasn’t correct the first time. Food was not as fresh as expected compared to other locations. Overall, not the quality usually associated with Chick-fil-A. 2 stars.

Jose Mendoza

I’ve gone to this chic fil a a lot and every time there is something wrong with my order. Whether it’s old coffee, cold fries, crusty hash browns, or just super slow wait times. Even the service is spotty most of the time. Now if I want chic fil a I’m going to kingswood.

Been in the drive thru for 27 minutes and still haven't gotten my food. Generally when you think of chic fil a, you think excellent customer service and fast food. This place makes the whole chain lo…

Been in the drive thru for 27 minutes and still haven't gotten my food. Generally when you think of chic fil a, you think excellent customer service and fast food. This place makes the whole ch…

Been in the drive thru for 27 minutes and still haven't gotten my food. Generally when you think of chic fil a, you think excellent customer service and fast food. This place makes the whole chain …

I went to use bathroom and there was no toilet paper I kept calling restaurant and no answer I had to get up with poop on my a$$ to get paper towels form sink risking someone seeing me. That was very…

I went to use bathroom and there was no toilet paper I kept calling restaurant and no answer I had to get up with poop on my a$$ to get paper towels form sink risking someone seeing me. That was ve…

First time at this location, will NOT be back. Terrible service, there is one other person in this whole place and we've waited 15 minutes for our food. The ugly fat ho behind the counter was SO rude…

First time at this location, will NOT be back. Terrible service, there is one other person in this whole place and we've waited 15 minutes for our food. The ugly fat ho behind the counter was SO ru…

First time at this location, will NOT be back. Terrible service, there is one other person in this whole place and we've waited 15 minutes for our food. The ugly fat ho behind the counter was SO ru…

First time at this location, will NOT be back. Terrible service, there is one other person in this whole place and we've waited 15 minutes for our food. The ugly fat ho behind the counter was SO ru…

Bad service and we had to wait for 5 minutes whenever our food was there but went inside the building and came back with our order knowing she heard say my name and came back til later on and gave …

Ordered from Uber eats and my chicken was raw!! Ate there at the restaurant some time ago and got sick !! Picture attached is the raw chicken from my sandwich.

If I could rate it one star I would. Slowest chick fil la in history. Waited 25 mins for a chicken biscuit and lemonade. Save you gas and time and go to another location. This location SUCKS!!!

I always have issues with this location only always missing items , and tonight they had no large or medium fries no buns just poor management

I wish I could give this location negative stars. I was in the drive-through for 30 minutes to pick up a order so I stepped out of line so I can go inside and get it. Then the gentleman inside told me that they prioritize the people on the inside and then that it would be another 20 minutes just to get my order so in all total was gonna be over an hour just for me to pick up my lunch. I do not recommend this Chick-fil-A. They don’t pick up the phone when I called to speak to a manager. The service is terrible and so is the staff.

Never had to wait 10 minutes for 4 dinks only. We didn’t even order food. Got to the window and was asked to pull up to the end of the building! Pull up and wait even longer for 4 drinks? Ridiculous. This location needs to do better. The location where I live at Stone Park has way better service. This was a huge disappointment.

I was not happy at all with this location. I was very hungry and didnt get what I ordered. I had half of the fries I ordered. A tiny piece of chicken on a cold sandwich. And I had a bug in my drink. I love this brand, so I will be taking my business to another location.

I have been ordering from this location for years now. I ordered the Cobb salad today and the lettuce was terrible! Big chunks and brown! Also, very skimpy on the cheese. Not the best food lately. Very disappointed.

This review is strictly due to the service. I ordered delivery and it told me it would be about a 30-40 minute wait. Okay, no problem. Waited 40 minutes, check the app, and now it says it's an additional 50-72 minutes! At that rate I could have gone through the drive through.... But the main reason I didn't do that is because I have a newborn who hates when the car is stopped, so I chose delivery to avoid that. Or so I thought. I called the Chick-fil-A and spoke to a leader. While yes he apologized and explained that they only had 2 drivers who took 3 orders with them (that's wild to me as well), and that I was behind one more order when they got back. I had a long pause and explained how inconvenient this is. He again apologized, but didn't offer a solution. So then I just said you know what, I'll be there in 20 minutes. You'd think the story ends there, it doesn't unfortunately. I get to the mobile pick up spot and wait longer than the time it said, again. Finally the order comes out, all while my baby is screaming in the back. The girl brings out the order and starts to walk away. But I know better than to just drive off so I check my lemonade (because I ordered it with strawberry syrup). And there was the slightest color of red in there. As if their syrup ran out and I got the last bit, not a full squirt. I call the girl back, she comes. I show her that there is no strawberry in there. Despite her clearly seeing that she goes on to tell me that they only do 2 squirts. I said this has nothing if not barely anything in it. She was making more excuses that I don't remember and I just told her to get a leader. The leader comes out and asks what's wrong with the lemonade. Seriously? There was no communication between your team member and you before you got to me? Okay wild so I let her know there is barely any strawberry in there and she looks at it and agrees. She comes back, and while I know her intention was kind, she lets me know she added even more syrup then they normally do. That lemonade was mostly syrup at that point, but I'm not mad at her, she felt bad and thought she was correcting something. The reason I am so passionate about the service here is because I used to work here, at this exact location, 16 years ago. The service here has gone so far down hill since my time. Rewind back to the call with the leader about the delivery.... If I was the lead I would have immediately given options like "I am so sorry, I know this is inconvenient, and your right there should be a spot on the app for us to let you know better. We can either keep the delivery and comp the brownie and 8oz sauce you ordered (this is just an example because I ordered those and a 12ct meal), or if you would like to change this to a pick up I can do that for you as well." Now to the girl who gave me some attitude about the lemonade. If I was her I would have apologized, walked back inside, remade the drink, brought it out. How hard is all of this? Not hard at all! In fact that was the standard when I worked there. And to think this location is run by the same man, Matt Michaels, who used to yell at us to go faster.... Oh and he yelled at his own 12 year old daughter to go faster as well when he brought her to work there for a bit. I'm so frustrated right now, I'm just feeling petty to drop tea on this place. Sorry not sorry. If you want delivery... DON'T. If you want mobile ordering... DON'T. Their only saving grace is their food, but I can't even credit this location for that because it's a chain.

I had dinner with my family nobody acknowledged us when my wife ask for help associate said okay I will be right there and went back to talk to his coworker I will never come back to this chick-fil-A again.

Don't order for delivery from this location. We've tried twice and never had the food actually show up. Still waiting for them to process my refund but they don't often answer the phone and have a full mailbox.

Rosalyn, who happens to be a Manager. I was standing in line to place my order and there was a gentleman in front and two behind me. Now all three of them were White. Both, Rosalyn and I are African American and she chose to take both of the Gentleman behind me orders. Then she had the Nerve to try to explain why she didn’t take my order. She didn’t even offer to take my order!! Horrible behavior. This is not acceptable behavior especially in this Political Environment in this Country.

THIS IS THE WORSE CFA EVERRRRR! SERVICE IS HORRIBLE ALWAYS ALWAYS MESS UP ON MY ORDER. I LINE IS ALWAYS WRAPPED AROUND. NEVER AGAIN WILL I COME HERE OR RECOMMEND ANYONE TO THIS LOCATION !

I LOVE Chick-fil-A, it has best chicken sandwiches of any fast food place. I usually come to this location for a original chiken sandwitch and they come out good. But this time I went the chicken was really chewy and dry it barely had any batter and the chiken was not moist how it usually is. I know that this is a busy location but most Chick-fil-A locations are that is not an excuse to give a customer a bad sandwich.

Ordered the Fried Cobb salad tonight and the lettuce was trash. Big pieces of the core and mostly yellow in color. Called and spoke with the manager (forgot to get her name) and was told to send a pic and that she would address the issue with the "supplier". But, didn't the kitchen realize that there was a "supplier" issue when they were putting this trash together?

The guy in drive thru had a very rude attitude won't come here again

Drive through workers are so slow and get the order wrong, throw it in the bag and have all the fries fall out, and take too long to get the order out .. this has been the 3rd time it happens and i don't even bother going back to get it corrected or call because i have other things to do. I don't know if the employees are tired from school or what but this is annoying. DON'T GO THERE.

I cater food 2-4 times a week for work and try to use CFA as much as possible. This is the only location I have had continuous bad experiences with. VERY disappointed with this locations leadership and ownership. They have never fulfilled their commitment with having the food ready in time. Pickup times will be 11:15am and I’m waiting typically 30-45 minutes in store before I can leave. On my last catering order 7/2/24 the food was 45+ minutes late and they did not provide a receipt. I have called 15+ times to speak with a leader on duty to inquire about the receipt and there is NO answer. I’m understanding with a location like this being busy, but I don’t have any understanding for other busy locations that don’t have these issues. These issues are unique to this location only. I hope they can improve and fulfill catering orders in the future, but until then, I’ll avoid catering with this location at all costs.

The drive-thru line was long and was moving very slowly. I was not greeted & when my food arrived, it did look normal. I thought someone opened the bowl and took some food out, and then they served it to me. My lg cup of ice had brown residue inside of it with the ice & the outside of the cup looked like it was dragged & scraped on something. I was not pleased with today's visit at all.

Every time I go to this location they mess up my order. Always missing something. Ordered 30 count nugget and asked for 15 pieces of pickles. I even offered to pay for it. Didn't get a single pickle. Didn't get tortilla strips for my soup. Im sick and drove here feeling like death cause I needed to feed my kids. And they can't ever get an order correct. I'll go to other locations from now on

I visit this location a lot and I’ve never had any issues but my last visit was horrible! I ordered 4 piece chicken strips but they were hard and nasty. It’s like they were sitting there all day, overcooked, or were reheated. Now, I do understand it was 30 minutes until closing time but that is unacceptable.

There is something fundamentally wrong with this location. This is not like any other Chick-fil-A I've ever been to, and I won't be returning to this one. The dining experience was awful. I don't know who thought to replace the order counter with a giant wall but it's aweful. It makes the experience confusing, and it takes longer. It's also very impersonal. The employees seemed to all be in a rush (short handed?), except for the 3 sitting near the bathrooms eating. The men's bathroom was not up to CFA standards either, in my opinion. The whole place seemed dirty to me. Additionally, we could not get a server when we needed ketchup and mayo. I had my son look for the condiment stand, but there wasn't one. We had to go to the WALL and ask. The vibe is different here... very different. I'm going to have to pin this on the franchise operator, Matt Michaels. I would have left him some feedback, but there were no feedback cards available. When you say you care and ask for comments but you don't even have comment cards available, I doubt you're being honest. Never again at this location.

I ordered through the app and I have never ever received my food, and I tried calling the location even tried calling the driver and they never responded or called me back, until I called them again and I don’t know who it was but she was a sweetheart, she actually put an effort on making sure I get my food, and even called the driver to see what happened. I later got my food delivered. So whoever answered my call should deserve a raise.

The server was super mean after I asked “can I have diet please” after they gave me a regular coke after I said diet, manger also was fighting with a customer while I was eating, they left out the sauces I asked for and added pickles to my sandwich.

Fries were super cold. Lady was rude at the pick up place. Gotta do better man

It has been multiple times that I place my order through the drive thru, and the staff continues to mess up and forget the items in my order. The staff at least needs to repeat your order when you receive it. I understand that sometimes the line is long, but this location needs to improve on this simple but important task. The staff needs to show empathy and give a better service. I have been holding off, but it's just been too many but frequent times. Get it together!

They messed up my order and would not refund my card. I had to drive back 20 mins to get the missing item. They will give me the missing item but nothing more Will never go back to that location.

Just went through the drive through for 2 kids meal and a meal for myself. Got home and I have no sauces so I have to eat this food dry. Never again, I will go to the next closest Cfa. I have kids so loading them up to go back isn’t an option

Received an order that was not correctly made. Reach out to the store and has yet to hear from someone. Wasted money and food in the trash.

Customer service is always great but the drive thru control is the worst...went this morning and got cold food because my food had already been sitting out but everyone in the other lane kept goin meaning there was no sense of order

Chicken patty was so small my sandwich was like three bites. From the reviews this must be the worst location.

Ordered a spicy chicken sandwich with no pickles because I can’t stand the smell or taste. I was given extra pickles and at that point it was not even something I could eat with all the vinegar soaking the bun and chicken filet.

Every time I come to this chick fil a it’s a problem literally. The crew members make an error and just be like yeah well idk. I’m never coming here again.

My second time coming to this location since its near to my job and I come here cause they’re usually quick, hot and fresh but this by dar is the worse location ever. First time my mac and cheese was cold Second time I placed and online order ready in 4-7 mins took me 5 mins to get here then sat for over 10 mins until I called to ask about my order

Check your bag before you leave. happened multiple times. Today, I'm sitting in the curbside space for 30 minutes just for them to bring my food out cold. Chick Fil A is truly cooked. Gonna stop coming back after i use all my points. Edit 6/7: lmao they did it again. charged me for the deluxe i ordered but gave me a regular sandwich, WITH the one thing i asked to be taken off, still on the sandwich lol it's unsurprising but i swear I'm going to get rid of these points

Went to this location on my lunch break. Bit into my sandwich only to find a hard piece of plastic to pull out my mouth from the sandwich. The fries old and so hard and chewy. Saying this is totally unacceptable is a understatement. I am a frequent loyal chickfila customer but now that will change. How do you allow plastic to be in your food? I could have chocked! I walked inside & asked for the manager and the young blond girl at the entrance rudely & nonchalantly said “I am the manager”. I told her about my food & she took my receipt & just handed it back to me. Didn’t apologize or show any care or concern. I said what if my son swallowed this she didn’t even care what I said. She definitely does not stand up to Chickfila customer service standards. I’ve never dealt with such a rude, nonchalant employee especially over me showing her the hard plastic I almost chocked on. This is very unacceptable. There’s plenty food options in the area & I can take my money elsewhere from now on. Unacceptable especially from Chickfila a place we all hold high standards to and speak highly of but not this location nor the “mgr” I encountered. On a positive note There is an employee I would like to commend is “Rosslyn” I asked her for a napkin & she showed me more care & concern then the so called mgr did. Rosslyn showed empathy & when I left to get in my car she said “they are remaking your order, I’ll go check on it”. Rosslyn needs to know she is an amazing employee & she needs to train the managers how to show empathy, care & concern especially when I come in there to tell you there was hard plastic in my sandwich. The way the young blonde “mgr” showed no empathy & was so nonchalant was totally unacceptable & she should be retrained. Please beware when you go to this location. I should have came to yelp first to see the 2 stars before wasting my time here. Tell Rosslyn she’s amazing & deserves recognition. Rosslyn needs to be the manager or at least a trainer. Highly disappointed in my food & the “managers” you have on duty. Where did you find them? McDonald’s?

I visited this Chick-fil-A location intending to dine inside. A staff member directed me to sit at a table, saying someone would come to take my order. However, after waiting for 10 minutes with no one attending to me, I decided to leave. It’s disappointing to experience such a lack of attention to customers dining in your restaurant. This does not reflect the level of care and service I’ve come to expect from Chick-fil-A.

Ordered food for me and my boyfriend and once we got our items everything was just thrown together both spicy chicken sandwiches looked as if they wiped the floor with them and my half and half lemonade sweet tea was just hot unsweetened tea they put my milkshake in a water cup and to top it all off my boyfriend had two dead flies in his fries which he accidentally ate one without noticing I watched him pluck it out of his teeth then the other was found in the sauce after he dipped the fry

I’m extremely disappointed with the customer service I received at Chick-fil-A today. April was the person who took my order, and unfortunately she was very rude, dismissive, and had a terrible attitude from the moment I spoke to her. There was no greeting, no patience, and no basic courtesy. I felt treated like an inconvenience instead of a paying customer. Chick-fil-A is known for friendly service and professionalism, which is the only reason I stopped here, but this experience was the complete opposite. Customer service should be respectful, especially when someone is simply placing an order. I hope management addresses this because no one deserves to be treated this way. First impressions matter, and today this location failed badly.

AJ R

They handed us a dirty menu to look at and when I got my food my sandwich taste extremely bitter and greasy , it was so bitter and gross that I couldn’t finish it and even though I only took a few bites the bitter nasty taste was so foul that drinking tea and chewing gum didn’t help at all, it just made my tastebuds terrible. Absolutely disgusting Chick-fil-A! Do better ! Also if I get sick I will be reporting this to head quarters.

LB Den

They don't fill the fry box up in the large container. They provide you with half a box of fries and which are hard and dry. I asked them to fill up my fry box and refused to do so. Yes I'm disappointed. I loved this place. My daughter and I come here just to have fries together, and I experienced a smart mouth woman with an attitude. She really wanted to hold on to an extra 8 pieces of fries. I really wanted my money back, but I sucked it up and continued my way towards the house..

Sa'Nay Jones

Worse chick fil a in my area! No matter how nice you are the attitudes from the employees are terrible! The food is ok but the kale salad horrible! Line always long! I just never have a good experience at the location but any other chick fil a I love and get treated with respect and pleasure. PLEASE DO BETTER MANAGEMENT!

Los

I’ve found a inconsistent chick fil a smh. No ice cream available , no bacon available. Brought out my order wrong twice in a row. . . Customer service is on the McDonald’s level. Nobody talks to you, I haven’t heard “my pleasure” in the last 2 visits. My son has basketball practice in the area and this is the nearest location. Maybe a refresher for the employees. I thought cell phones were prohibited while working, not at this location.

Tanquita Bowdry

Drive thru line was long as hell and they still managed to give me burnt fries

Jessica Coughlin

Elliot the manager was so unbelievably rude and unprofessional. I filled him in on the disaster at the hospital we were experiencing so missing part of the items of our order and that it needed to be resolved. His response was “can I know your name so I know what hospital not to go to?” In all my years in the service industry and/or caring for people in general.. this was unacceptable as a head of your team and representation. So much work is needed for this location! We will not be going back!

Maddy Mize

I placed an online order this morning around 9am, to be delivered to my children's school between 11:15-11:30. I did order lunch items. After they received my order the restaurant called me and while I was on the phone with them they said neverminded we just saw your ordered lunch items but don't need it till later on, we just got confused because we are still serving breakfast but everything is good to go. I kept checking the status online which never updated tried calling 14 times. (when i got there the manger was walking around with the phone in his hand.. but couldn't answer....) I had to leave work go up there ask where my order was and i was then told oh well i didn't have a driver to take your food at that time. SO YOU DONT CALL ME OR ANYTHING, had i not gone up there my children wouldn't of received their lunch. Then i was asked if I just want the food to take to them myself. Well yes they need to still eat. Okay let me grab your food. Manager comes back mm was this your order? Nope not my order I show him my order number and he tells me i cant find your stuff let me make it, comes back what did you order? I finally got the food and took it myself. Customer service is terrible everywhere these days and 99% of the time chick fila is the only place that's still decent and well mannered. After today I can see things are just the same here

Santi

Was so exited to try their new pretzel club, just to find all three of my family’s sandwiches with no lettuce or Dijon mustard 😐. Not only that on one of the sandwich’s slice of cheese was no where even near it was supposed to be in the sandwich, it being all over the box. But wait, it doesn’t end there. Asked for a half and half tea just for it to be unsweet. And there’s still more. None of our drinks even had ice. Disappointed is a major understatement for my feeling at the moment, will not ever be returning to this location ever again, and highly suggest that others don’t either.

Justin Clounts

Went through drive thru and ordered two different salads and a kids meal. Got home to find that one salad is correct and the kids meal is correct but they changed my market salad to some weird Frankenstein mix of the market and cobb and gave me the wrong dressing. This is the third time they've messed up my order. I believe in giving a place a few chances but this location doesn't seem to be worth that. Order at your own risk and absolutely check your bag before you leave.

senceray garrett

I am extremely disappointed with my recent experience at this Chick-fil-A location. My order was not prepared correctly—the cheese was the wrong type, there were no toppings, and the bread was noticeably old. This is completely unacceptable, especially from a brand known for its quality and service. I have been a loyal customer of Chick-fil-A for years, but this particular location has disappointed me multiple times. I made two attempts to speak with a manager—on the first call, I was told no manager was available, and on the second, no one answered the phone. This level of service does not reflect the standards I have come to expect from Chick-fil-A, and I hope management addresses these issues promptly.

Maria Cantu

Not a single table was clean. Underneath the tables and inside the playground had food on the floor. No one came to our table to take our order. After 10 minutes, I approached the counter to submit my order and they gave me a menu letting me know that someone was going to take my order at my table. I made them aware that I had already waited for 10 minutes. I ordered a Mac and cheese and two spicy deluxe,m meals. Upon receiving the food the mac and cheese was cold and looked like it had been sitting for quite some time due to being hard. The fries were the worst, they were cold. Definitely not a fresh meal.

Margaret Rivera

This location is not good at all and doesnt deserve even 1 star. I most definitely will not be coming back. It first started when I pulled up to order. No attendant in 2nd lane. I already had a mobile order ready. The girl didn't really acknowledge me. Kept her head down whole time. I pull around to pick up order. The girl never once smiled or spoke to anyone. And when I got to front of line, I saw them set my order down and watched as the girl took all the other orders out to the cars behind me. I literally got out of my car to pick up my own order from table. Then the sandwiches had wrong cheese from sticker ordered. I ordered for myself the grilled smokehouse to open it to find a Very Charred piece of something, maybe a nugget stuck to my sandwich. I couldn't even eat my sandwich after that.

Nicole K

WORST SALAD I EVER HAD AT A CHICKFILA! I was NOT given even HALF a grilled chicken fillet on my salad, it's 3 pieces of chicken and some chicken crumbs. The salad smells earthy and terrible like rotten lettuce and on top of everything ITS SOAKING WET and you can even see water pooled on the bottom. There are some pieces of lettuce in here that should never be served to anyone. Your better off going to a different chickfila if you want a salad. Plus the fries I ordered were half full. Don't go here unless you intend to eat inside so you can get them to correct this stuff.

E L

They are putting pork in their chicken cool wraps!!!! First delivery order they messed up on my wrap. Sent a bean n corn with no meat. So they made a second attempt to deliver the "correct" food item. But I found pork pieces all and throughout my wrap! No where does it say pork is in it. Only grilled chicken. Im muslim!! Photos show more of what I could pick out. But it's too many pieces. I ended up throwing it away. Disappointed to say the least