El Pollo Loco

This place keeps getting worse and worse... I don't see how and why they stay open .... Customer service is the worst, when placing orders they always get it wrong..... This is supposed to be a fast food joint not a slow food joint... Avoid this place like it has the plague

If I could give zero stars I would but of course it’s McDonald’s. You get what you pay for. Spent $30 for 2 apple pies, a Big Mac bundle, a hot n spicy mc chicken, a 4 piece nugget happy meal & a medium coke. Arrived home to find out we were never given our sauces for the bundle nor happy meal. Had asked for apple slices for the happy meal and was given extra fries instead. And once I opened up my 10 piece nuggets I found one that looked like it was dropped to the floor, scraped, and then put back into the box with the other nuggets.

Like always bad service great job Mc Donald employees so unprofessional nasty 🤮 attitude don’t come at this location the whole restaurant so dirty 🤢

Was quite surprise with US Mcdonald that they do not provide dine in after 11pm and was asked to use the drive thru, the queue was relatively long with 2 lanes open. Was expecting a sweetened ice lemon tea but it came unsweetened which spoilt my meal and it wasn't reasonably possible for me to drive back and ask for an exchange. The whole drive thru experience was dull. The food was cold, lid of the cup had some weird stains and the drive thru menu LED panel was also spoilt, very badly managed store.

If you’re desperate for food. Or just want you stomach to loosen for a couple days. Look no further than this McDonald’s. Service and work ethic really go out the Window here. It’s just a staff of miserable people who don’t even care about the quality of food they give. The bar is so low for McDonald’s quality too, but yet this location finds a deeper level of low standards. Moving forward I will actively avoid this McDonald’s. Never again.

I went in and I was being ignored and they wouldn't take my order. The lady that had helped me was overall being rude. I was also using the app and she wouldn't take it.

Manager at drive through window today 1/11/25 at 2pm name Nicolas was very rude and unprofessional as we pulled up to the drive through we gave him our app code he got mad and told next time give it at the window I they never asked that before he said if we dont like it he will cancel our order then he tells my husband lets take it outside she wanted to fight unbelievable this is a brand new mcdonald's and the way we were treated and spoken to was so bad im in management customers should be always treated with respect. He end up canceling our order without giving us our money we had to go inside and tell his manager. Please be careful of Nicolas he is violent and he shouldn't be working at mcdonald's where alot of families go and there kids.

Worst McDonalds I've ever been to. Ordered through the mobile app and it took 28 minutes and multi requests to get 1 item (iced coffee). Sure enough they clicked "order ready for pickup" within seconds after ordering so corporate thinks they're hitting the time targets when in reality it's the by far slowest McD imaginable. The staff has no idea what they're doing, 20+ drinks and open boxes are sitting around at any given time, customers and pick up inside are getting completely ignored, pure chaos behind the counter while angry customers are piling up around the pick up area. The manager is very young and more funny friends with the staff than an actual manager of a fast food franchise. Another customer asked staff about his order from 45min ago and instead of taking care of the order they gave him a disrespectful "We're busy right now you have to wait your turn". I wish corporate would take the franchise license from the current owner and redo this location completely with a new system and especially entirely new staff.

I've never encountered a manager with such a horrible attitude and lack of professionalism as Noreida Her behavior toward both customers and employees is completely unacceptable rude, dismissive, and outright disrespectful. This isn't the first time l've seen her act this way, and it's truly disappointing that someone like this is in a management position. Her behavior creates a toxic atmosphere for everyone. Absolutely disgusting customer service. I won't ever be coming back to this location again.

Came in to find a dead body laying outside the front door. Then I ordered with the app, followed all the instructions about giving the table number…30 mins later I asked and the order was sitting on their shelf?? Don’t go here!!