Alexis Leslie

My sister in law took me here and the food and drinks were great.

Cynthia Ortega

Chick-fil-a like always, delicious and fast the only thing was I order my burger with no cheese and both of my orders came with lots of cheese but they were good, next time I'll add special instructions.

Star Pineda

This place is a maze to find the drive thru. It took us a while to figure out how to get to the drive thru. It’s very close to a highly traffic area so we were glad that it was early otherwise we would have been stuck in the parking area. Other than that, the food was quick to come out and has friendly staff. They just need better guidance on how to get to the drive thru.

+5

Vicente Vanegas

I ordered a 12 count nugget meal and apparently they dont know how to count. I only got 11. Even at that the nuggets were fairly small. I've had better from other chikfila's.

Merari Acosta

i love this chick-fil-a location because the service is always a 10/10 HOWEVER, today I went and got these UNCOOKED chicken nuggets :/ I couldn’t go back to complain since I went during my lunch break but…

Ada Arredondo

I’m sooo disappointed! Every single time I’ve ordered, the sandwich buns are COLD! Why do they do that! If I wanted cold sandwiches I would just buy them from the grocery store! Also, the way they put together the ingredients is completely unacceptable!

Today I went to the plaza mall location and ordered a simple order a #2 spicy deluxe meal and a grill club just the sandwich. When I received my meal it was incorrect the deluxe was a regular spicy chicken, I raised concern to the young lady who argued with me and insisted I was wrong about my order, I explained I simply wanted the deluxe as I ordered, she was dismissive and rude.she said she would be back with my corrected order, that’s when I was approached by the manager who rudely asked “ so what’s actual problem here sir?” I explained yet again I ordered a spicy deluxe and was given a regular. The manager himself was rude and even suggested I was trying to get food for free instead of the food i actually paid for. It’s very bad customer service not typical of chicfila. Will go to other locations based on this interaction.

sachenka cruz

Not sure why they have an intercom if they will have two kids taking orders super slow. Mind you didn’t get a chance to eat since the wait time consumed my break time, couldn’t get out of the drive through sue to not way out

Rafamarquezin04

The WORST chicfila in McAllen horrible service through the drive through and they give you cold to the touch sandwiches. They are so cold that the cheese doesn’t even melt! Wow never had that before

Victoria De Leon

Nothing is more frustrating when going through a drive-thru, and you ask for extra ketchup for an order with 5 meals. Just to be told, "I already put 6 in the bag," just to only have gotten 3 ketchups! Either she didn't know how to count or just straight-up lied. Why do they act like it comes out of their checks?! So annoying!

Julio Salinas

These have to be some of the most brain dead people I’ve come across the fast food industry. They have such a hard time even listening to simple instructions, like taking your ORDER- is apparently too much for them cause mine are never right. Then they have the audacity to give me 1 sauce for 4 meals, does it come out of your paycheck? Worst attitude to top it all off, I get your days are monotonous but I paid for my food the way I wanted it.

L M

I waited for my take out order over 30 minutes. It was expedited under a wrong name. The worst part is they saw me standing there for a long time and all they said is your order will be on the side when it's ready. They didn't bother looking at my receipt to see if my order had already been expedited. Until I asked a guy in a black shirt if he could check, because I was there waiting for a long time, he checks my receipt and then says, "oh you're order is there under Jose" I tell him, that's the wrong name. He ignores what I say, no apology and walks away. Extremely rude. Where is all that "my pleasure" fake good customer service? My food was already cold, that guy should be working at McDonalds.

Jaslynn Garza

I ordered the spicy chicken deluxe meal which comes with fry’s and no fry’s came in my meal only potato chips. Literal chips. I tried to call and they don’t answer as well. I would rate it a 0 stars if I could.

O R

We had a terrible experience mainly with a specific employee named Oscar. He was our cashier that attended us but had such a "whatever" attitude when we got there. It got worse once we started to order. He would consistently cut us off when we said one thing in our order. He wouldn't let us think even for a second and That's including the fact that no one was behind us in line either. This accuance made me forget to modify my sandwich in a specific way and when I finally realized I forgot to ask for it that way I just felt fed up to just leave it the way it is. Once we got our food delivered by the same employee. We noticed immediately that the soup we ordered was missing and he forgot the sauce I asked for. I got up to go ask him and as I was saying that they forgot my soup he immediately walked away to get it and didn't even let me finish once again that I also was missing the sauce. So when he came back to give it I told him about the sauce and he just gave me a look that made me feel like I was a problem. It really ruined my mood and enjoyment of my food. On a good note. Dining attendant (didn't get to see her tag) was very polite and super respectful. Crazy how a regular employee has better service than a manager

Vanessa Cantú

Been having complaints about this restaurant. I work at the mall so I usually buy my lunch here and order delivery. Every time I order something is wrong with my order, kissing items, utensils, gets delivered over and hour later and many other. I LOVE chick fil a, but this particular one is slacking. Today I received a side salad (that I was gonna eat for lunch, had it delivered through doordash) there was a DEAD LADYBUG inside! I called the store to complain and they asked me if I can take the salad back. I had it delivered for a reason! I said I still have the item that I could take it some other day (thinking they say no) they told me to take the salad back on Monday “so they can give me a new one” never buying there again.