Mike

The food was cold despite being the only person in line. Coffee tasted old, bitter, and had an almost burnt taste. The hot apple pie was barely room temperature. The brownie I received had multiple pre-opened holes in its packaging so I couldn't even try that. I had gotten food here before, and it was alright before, but this time was definitely the worst experience for me at a Whataburger. I will definitely be more mindful to try to avoid this location from now on at least for the late-night and early-morning snacks.

Izzy S.

This place was just bad. I definitely am not "that guy" , but this night shift was horrible. On top of them messing up my order completely, they lack plain common hygiene. I didn't even eat my burger do to A. Them messing it up (I did not inform them of the situation) and B. THEY DIDNT USE GLOVES. Uniforms used to be about tucked in shirts, clean uniforms, and WEARING GLOVES. NOBODY HAD GLOVES ON. AT ALL. This female staff member picked this guy's ear, not even kidding, then touched a bun from a burger, with no gloves. Made the whole burger with no gloves. Tables were not cleaned, trays were JUST wiped, not cleaned and trash everywhere. Like what in the hell? In the 10 minutes I was there, three other people walked back in to inform them that the staff messed up the orders. If it was busy, I'd understand, but the restaurant wasn't busy. Just sheer laziness. Only reason it got 2 Stars by me is the fact it's Whataburger and ALWAYS tastes good. From what I saw in just 10 minutes, I can't even imagine what they do that I don't see. Just bad.

+1

It says 24 hours. I always come late at night and the lobby is always open. Today 2/10/26. At 1:08. The lobby is closed. I see no one working at all. The place looks abandoned

Me and my family were planning to eat inside. It was exactly 1:08am and we were planning to eat inside then to find out they closed all the doors. I didn’t see nobody in sight in the drive-through was extremely full. And we didn’t wanna wait through the drive-through and get cold food so we decided to leave

Bianca Seanez

So disappointed ! I just picked up my carry out order and the amount of gravy was ridiculously low. I ordered the three chicken tender meal with my choice of sauce (gravy). Usually I don’t have an issue with this location but now I do. You charge us for the gravy which is a dollar ( not bragging about the price) but if I pay to have gravy I expect it to be filled all the way to the top as it should be!!!! Other than the gravy issue, the food was fine. But seriously don’t do this to your customers.

Timothy Helfrich

It literally takes 30 minutes waiting in a drive thru line to get a burger and fries. This happens every single time at this location. Do better.

Brandt Peterson

If I could give -100 for service I would. Unbelievably terrible customer service in the evening/night time. Don’t waste your time with this location. With 10 employees in the kitchen and 2 customers in line you’re looking at 20-30 minutes minimum.

Khoa Nguyen Dang

I came here to order take-out at 12:43 AM, and there were only two employees working the night shift. They had to make burgers and talk to customers at the same time. When a customer walked into the store, they didn't even acknowledge them or ask what they needed; they just let the customer wait for over 30 minutes just to take their order, and then another 15 minutes to receive the order. Is this really a fast-food restaurant? I arrived here at 12:15 AM, and I have only just finished placing my food order now. The service is terrible. Even when seeing a lot of customers coming in, the employees still worked slowly. I understand why your store only has a 3.7-star rating, and it truly deserves only a 2.0

Yami Furlong

I had to repeat my order 3 times until they finally got it right. I waited in the drive through line more than 10 minutes until they finally came to get my credit card for payment. They charged the wrong amount so they had to ring the order again. After a nearly 30 minute wait, they came to ask what I had ordered. I never got my food!!! Worst customer service, too long of a wait for the type of food. I'm late now because of them! Never again!!!!

Finn Grimes

Waited in the drive thru for 30 minutes. Finally went inside to check on the food. They said the guy was on his way out to my car. Went back to my car. No food. Waited another 5-10. Finally got my food. The fries were clearly old ones that had been thrown back in the fryer. My burger (supposed to be plain and dry with bacon) had mustard and a singular piece of bacon on it. Took the food back inside. Manager was nice and helped me resolve my issue. The cooks behind the counter were clearly screwing around. I had to tell them at least 3 times what the problem was and why I needed it remade. Mind you, the restaurant had exactly two customers. I was first in line in the drive thru yet in the end waited almost 45 minutes to get fresh, correct food. I cannot afford to eat out very often so I was extremely disappointed with this entire experience and will not be going to this Whataburger again. I thought I'd stop by here since it's close to my work, but I'd rather just go to the ones in Denton that never give me anywhere near this many problems.

D V

We decided to use the drive-thru so we wouldn’t have to get out of the car. After placing our order, we were directed to the second lane. An employee came out to give me the total, and when I told him I was paying through the app, he asked to “borrow my phone.” At that point it became clear that the second lane doesn’t serve much purpose if there’s no wireless way to take payment. Even if I’d been using a credit card, the employee would have had to take it inside to process the transaction. Ultimately, I had to leave my vehicle in the drive-thru, walk inside to pay, then return to my car. Right after that, they still asked me to get back out again because they couldn’t hear my name from the window with cars running in both lanes. This was immediately after I had already given them my name while paying inside. Overall, the process was disorganized, inconvenient, and the customer service didn’t help the situation. I’d recommend avoiding this Whataburger location. They could take a few notes from Chick-fil-A on efficiency and courtesy.

Maddie Whites

If I could put zero stars I would. As someone who had trouble with food already, I’m traumatized. It took them 45 minutes-an hour to get four sandwich meals out. They didn’t have any napkins or straws out, all the drinks looked nasty, and no one was even up front to take our order. THEN when we received our food, it was ALL WRONG. When I went to ask them to fix it, the cook slammed my burger into the trashcan and gave me a new one, that was fully raw. The chicken sandwich i got was raw as well. This. Is. Disgusting. I will never eat at Whataburger ever again. This whataburger establishment needs to be evaluated by many many people. Not to mention every one was VERY rude. This was the worst experience I’ve ever had at any restaurant ever.

chris jordan

Too slow for even whataburger standards. Just sitting more than 12 minutes for basically a breakfast taco doesn't make sense. When I pulled into the drive-thru at 4:22 am, no one was there but me, so something needs to be spot-checked randomly by daytime management

Bryan B

One of the slowest fast food restaurants I have ever been to the lady acted like she didn't even want to be there take care about 10 minutes before she even acknowledge me to take my order and then it took probably another 20 minutes to even get my food

Amritha Pillai

Service is bad, food is bad, don’t waste your time or money. I went and ordered a sweet and spicy bacon burger jr meal then they first gave me the wrangler jr and then I had to go back and get it fixed they didn’t put any sauce on my sweet and spicy bacon burger. I should’ve gone to a different location.

Eric Wilmeth

Once again this location proves to me how poor they handle their customers or there quality of service / product … time and time again this place disappoints, and every time I try to give it another chance because everyone loves Whataburger, but this locations throws the reputation down the drain. Absolute worst experience I have ever had. This Whataburger is convenient but it is definitely not efficient. Today it took me 35 minutes to get 2 honey butter chicken biscuit and a cinnamon roll. When I pulled up this the drive through I was the 3 car in line. The guy at the drive thru tells me to pull forward because it’s going to be even longer … WTH.. He says “we are short handed….” SMH … Whataburger I am not even close to being a manager but I do know this, if your short handed then close the dining room and leave the drive thru open, and free up those people to make for food more efficiently to make more money…