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Palapa Fuego
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Playa del Carmen

Palapa Fuego

★★★★ 4.3 · 100 reseñas

Palapa Fuego

Bar · Playa del Carmen

4.3 · 285 ressenyes Google

Què diuen els clients de Palapa Fuego

Palapa Fuego ofrece una experiencia mixta. Destaca por su ubicación frente al mar y el servicio atento de personal como Vianney, Rene y Angel. Algunos clientes lo consideran caro y la comida inconsistente, mencionando platos como el risotto de pato como decepcionante.

Plats populars

Huevo Cato arrachera Shrimp tacos seafood pasta guacamole fuego ceviche seafood calzone langosta

Tip: Si reservas a través de OpenTable, confirma directamente con el restaurante para evitar problemas con la reserva.

Services

📶 WiFi 🌳 Terrasse Accessible 🌅 Petit-déjeuner 🍽️ Déjeuner 🌙 Dîner Coffee
🛋️ Cozy 🤫 Quiet 💕 Romantic Trendy 👨‍👩‍👧 Family 👥 Groups

Què veure a prop

Estadio Mario Villanueva Madrid
A 588m

Estadio Mario Villanueva Madrid

estadio

Veure detalls

Dades de Wikidata

Preguntes freqüents sobre Palapa Fuego

Palapa Fuego es troba a Calle 38, Entre Avenida 5a Y Zona Federal Maritima, Centro, 77710 Playa del Carmen, Q.R., Mexico, Playa del Carmen.
Palapa Fuego ofereix cuina bar.
Palapa Fuego té horari d'atenció. Consulta el perfil per horaris actualitzats.
Palapa Fuego ofereix els serveis següents: menjar al local, per emportar.
Els plats més recomanats a Palapa Fuego segons les opinions dels clients són: Huevo Cato, arrachera, Shrimp tacos, seafood pasta, guacamole.
Palapa Fuego ofrece una experiencia mixta. Destaca por su ubicación frente al mar y el servicio atento de personal como Vianney, Rene y Angel. Algunos clientes lo consideran caro y la comida inconsistente, mencionando platos como el risotto de pato como decepcionante.
Si reservas a través de OpenTable, confirma directamente con el restaurante para evitar problemas con la reserva.
285
Ressenyes

Opinions de Palapa Fuego Playa del Carmen

4.3
285
5★
64%
4★
19%
3★
7%
2★
3%
1★
7%
Ressenyes (100)
I
Isabella Alcazar

I’m actually crying right now writing this review, I was having lunch when the unexpected happened. I did not chew sufficiently and started choking on my meal. It was terrifying. All of the staff working took less than 5 seconds to react and they all surrounded me ready to help and do the Heimlich without question. I coughed it up in time but the whole staff was ready to help and brought me water and gave me everything I needed to make sure I was comfortable. I was so embarrassed but they made me feel so comfortable under such a traumatizing experience. Thank you so much to everyone working at Fuego on March 22 at 3-5pm. I am still crying grateful. I believe Ismael was my waiter but everyone else on shift stepped up. I will be back thank you to the amazing staff. I seriously could not be more grateful to those Angels.

R
Rei

A top tier dining experience for sure! Food and drinks were on point and the service was awesome.

D
Dave Streng

Awesome dinner! Very intimate and relaxed! Had the whole grouper and scallop linguine with grilled panela cheese - just awesome, trying to find panela cheese in the states now - grouper was perfectly cooked whole and scallops were delicious with a rich pan sauce! Highly recommend them!

B
B.A !!!

Sehr gutes Essen, leckere Drinks und freundliches Personal

i
iTom Rittmann

Schöner Ort direkt am Sandstrand. Kleine Karte mit leckeren Snacks. Bedienung wirklich grossartig - Danke an Jesus, Fidel, Elias, Rubicel, Antonio, Rodrigo, Victor, Enrique & Captain Manuel.

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Iryna Kononenko

Comfortable and nice restaurant for everything food. Really good on meat selection and proper preparation. Local rib-eye was almost perfect (added some salt eventually;)) Quick and responsive service. Cocktails might be improved though, and a bit strange set of desserts. Nevertheless give a try to a place, you won’t regret.

류지혜 (쩨띵)

JMT 끝판왕. 진짜 맛있습니다. 유카탄 전통 음식이라고 해서 새우어쩌고를 주문했는데 토르티야와 함께 나옵니다. 안에 있는 고추는 청양고추 2배쯤 매우니 참고하시길 바랍니다. 일행이 세비체를 주문했었는데 멕시코에서 먹은 세비체 중에 원탑이라고 했습니당. 저 역시 멕시코에서 먹은 음식중에 원탑은 이거임.

D
Dr. Dave

Great serving staff and food. I had the skirt streak special medium rare - it was seasoned and cooked to perfection. My fiancé had the lamb chops medium rare - should have gotten them medium, but they were still really good. Shout out to all the guys who work here y’all are awesome and really kind.

A
Amandine A.

Excellent restaurant Une vue incroyable Un service irréprochable Des plats plein de saveur Je recommande

C
Camilla Famiglietti

Bellissimo ristorante sul mare, con un' atmosfera magica che fa sembrare di essere in un luogo completamente isolato rispetto al turismo sfrenato che si vive a Playa del Carmen. Abbiamo festeggiato qui il nostro anniversario e non potremmo che esserne più felici. Ci ha serviti Roberto, che è stato super gentile e disponibile con noi. Consigliato!

C
Catharina Connor

Fantastisches Restaurant mit toller Atmosphäre! Ich kann es nur empfehlen. Das Essen hat eine super hochwertige Qualität und schmeckt Wahnsinn. Das Personal ist sehr zuvorkommend und aufmerksam. Die Cocktails an der Bar sind ebenfalls sehr lecker. Das Restaurant ist direkt am Meer und sehr schön beleuchtet.

P
Pedro Planas

Deliciosa la comida y deliciosos los cócteles, muy recomendable

z
zyny fw

Buen lugar para comer y disfrutar de la playa

T
Torres Uno

Muy bueno se los recomiendo no se van arrepentir

E
Eduardo Jauregui

Excelente lugar ideal para cumpleaños y aniversario

D
Dario Guerzoni

Excelente lugar y atención! Hermosa vista 🤩

f
flugzeuve.im.bauch Heider

Como siempre , mejor lugar a aprovechar desayunar

A
Alejandro Hervert

Muy rico todo

D
Debbie Yanet

El mejor lugar para cenar !!! Volveré...

Y
Yair Olascoaga

Increíble lugar. Todo excelente

L
Lissette Hurtado

La atención y comida son magníficos lo recomiendo

L
Lic. Irma Hernandez Garavito

Delicioso y super setbicio

Y
Yunnuen Garcia Garcia

Un lugar muy hermoso

L
Luis Carlos Valdez Ríos

Lindo lindo rico rico

S
Solange Angel

Maravilloso

i
ismael jesus Uc Avilez
R
Ryan Vargas

Maravilloso

S
Sruly Discovers

We took the ferry to Cozumel just to try out this restaurant, and we did not regret it at all, their food is amazing, and the servers are super nice and patient, worth a visit from anywhere in the Riviera Maya.. they also have an outdoor porch with a beautiful view right on top of the ocean, but in middle of the day it's super hot, so you can get a similar view with sitting next to the window indoors..

p
patricia werfel

excelente el pulpo! la atención muy buena el precio altísimo acorde al hotel

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Patricia

Excelente atención! Las recomendaciones son muy acertadas! Un placer haber pasado x aquí! 👍

C
Catalina Espinal

Hermoso el lugar, mágico, la atención del personal sin palabras y la comida, que delicia

C
Claudio Marquez

Excelente.. Atención genial. Tostadas de atún ... Increíbles Los molcajetes... Camarón ... Arrachera.. de película

P
Perla Villagomez

Restaurante con vista al mar, que belleza de lugar. Me encantó! Nos atendió Manuel, que agradable persona y siempre atento. Nos hizo sentir muy cómodos con el servicio. Nos explicó el nombre del lugar, y que los alimentos se preparan en el momento, lo cual los hace frescos. La comida deliciosa! La Gracias ☺️

S
Sabrina Della Role

Amo el restaurante Fuego dentro del resort Mahenkal en playa del Carmen. Todo es exquisito recomiendo el pulpo del menú del mediodía. Voy todas las noches en mis vacaciones desde hace 4 años. Los mozos son increíbles, en especial Brian Salinas. Un camarero argentino que se desvive por atender de manera eficiente, eficaz y cordial sus meses. Gracias a todos

G
Guadalupe Rivera

Rica comida, ambiente bonito, el personal se lleva un 10 son muy amables y atentos.

g
gonzalo vitola

Excelente cocina y pesca fresca de ahí mismo

O
Osvaldo Cepeda

Probé las empanadas argentinas y estaban exquisitas. El lugar está cómodo y muy bonito y el servicio excelente . Caro obviamente porque estoy dentro de un hotel exclusivo .

a
alexander vdo

Excelente lugar para disfrutar del mar y de la comida mexicana, Atención especial y meseros Increíbles, sin duda regresaría de nuevo por ser uno de los mejores lugares que he visitado en México y playa del carmen, gracias!

J
Jesus Urra

Muy lindo lugar, se puede acceder al Restaurante sin pagar el day pass y sin hospedarse en el hotel necesariamente. La entrada es frente a la vagabunda sobre la 38

M
Mario Delgadillo

Excelente lugar para desayuno bufet, calidad, sabor, preparación y servicio, por parte del personal.

C
Carlos Xolalpa

10/10 para la cocina de este lugar. Probamos la hamburguesa y el salmón y ambos deliciosos. La taza de café de cápsula está 10/10.

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Cris Bander

Mi esposa y yo comimos riquísimo, la pesca del día, tacos de camarón y hasta la tostadita jardinera muy rico todo, la atención de Enrique de 10!!! Nos recomendó el postre de pan de elote que nos gustó mucho también, gracias a Enrique por su excelente atención y amabilidad, sin duda regresaremos y recomendaré a amigos y familiares

R
Rocio Martinez

Sencillamente excepcional, deliciosa comida, postres y variedad de café. Recomiendo empanadas de espinacas con champiñones, ensalada de kale, ribe eye, soufle de papa y para sellar con broche de oro... Volcán de chocolate y café maya. Todo es una explosión de placeres. Un organismo gastronómico 👌

Myriam Mejia
Myriam Mejia

Highly recommended! A hidden jewel this restaurant with lovely location ocean front, waves are the music during your lunch or dinner, great food everything made from scratch cook on the grill blow our mind! Just truly food flavor & respect for the ingredients seasoned perfectly, seafood calzone with arrabiata was a suprise full of flavor tomato & fresh ingredients,pulpo maya was my favorite, also lobster tail,mushroom risotto all cooked to perfection & for dessert we ask the marquesita & chocolate volcano with cinnamon home made ice cream omg! Was amazing couldn’t believe this kitchen level is in playa del Carmen, inside the Mahekal Hotel from now on our favorite! Awesome food & service we had an unforgettable dinner thank you!

Kevin Christians
Kevin Christians

Just had drinks here, but the place was beautiful. Bar tenders were busy, but polite. I think this is mainly a place for people staying at their resort. My distance Pic is Cozumel. Taken with my phone from the bar.

Candace Moreno The Moreno You Know
Candace Moreno The Moreno You Know

Love this beach restaurant inside the Mahekal resort. Top notch service, amazing food we were in a lobster coma for a day after. Drinks made with real fruit puree and not watered down. Gorgeous views. We will be back!!!

Mark Feferman
Mark Feferman

A terrific hotel restaurant right on the beach. The staff works hard to make everything perfect.

Collin McFarlane
Collin McFarlane

The service is great and the food is very authentic and fresh. During our stay at Mahekal, we ate here 3 times and enjoyed every experience. Fresh guacamole by the pool with Mexican music in the background... 5 stars!

Nailah John- Prince
Nailah John- Prince

The staff is impeccable they make your visit over the top. The seafood pasta is delicious. They always catered to my toddler, he loves them. Vianney the host is amazing, Rene, Angel, Miguel, Alberto went over the top. They were all excellent.

Linsey K
Linsey K

Chef Naray has some fun and creative dishes. I ate several meals here during my stay. The "Huevo Cato" for breakfast (and avocado topped with an egg and some sauce was great. The omelettes are delicious. Fruit plate is refreshing. The arrachera was tender and flavorful for dinner. Shrimp tacos overflowing with shrimp. All the wood fired pizzas I had was delicious. Nice wine selections too and a well stocked full bar. I wanted a caesar salad one night that wasnt on the menu...and it came and was beautiful and tasted fresh and perfect.

Lilah Bazarte
Lilah Bazarte

This is a gem of a place. It's part of the Mahekal resort which if you walk through their grounds are so gorgeous. The grounds are kept beautifully. We ordered pina colada which doesn't seem like much but it was exceptionally done. We also ordered guacamole and fuego ceviche. It came out with a complimentary ham dip with toast and chips.

Ken
Ken

Some of the best meals I had when visiting Mexico were right here at the Fuego restaurant which is in the resort we stayed at. Service was top notch and the food was pretty amazing. It can be a bit pricey but most of the meals we had here were well worth it. Some of the tables are set right along the restaurant edge which has a clear view of the ocean so you can eat a nice breakfast the sun rising for a view.

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ED LZ

Good food. Good service. Restaurant inside hotel zone. Beachfront

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Tarek Ay

Cest correct le tacos est bon . Et surtout le ressort et magnifique

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nicolas Thenon

Very nice restaurant on the beach ! Nice menu ( giving you just enough choice) and nice staff. Only giving 4 stars as a bit expensive, other than that, great place !

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Rick Jacobo

Beautiful resort, tropical atmosphere, great food, great service.

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Flavia Conese

Haben eigentlich immer gut gegessen. Unser lieblingskellner Rojelio war wie immer zuvorkommend.

F
Francesca Pusceddu

Personale gentile, cibo ottimo soprattutto la carne cucinata al fuoco! Una bella esperienza da vivere in riva al mare

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Marcelo Motta

Rico todo

h
helios hernahndez

Muy buen lugar

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Psicóloga Mariana Acosta

Lindo

J
Jose Luis

Mmmmm rico

B
Beltrán Eva

buenos precios

E
Ely Mor Jim

Excelente lugar

E
Erika Naranjo

Muy bueno 👌👍

D
Diana Campos

Comida excelente, un lugar muy tranquilo pero se debe llegar temprano para cenar.

A
Agustina Colunga Richmond

La comida es muy rica y el servicio de primera. El personal es super gentil.

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Maria Gomez

La comida estaba bien . Pero el servicio super amables y muy agradables

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Gelfio Dedominici

Lindo lugar para compartir platos locales, cervezas y música en vivo...

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Nayeli Ramos Muñoz

Restaurante muy bonito con una vista espectacular al mar, ambiente agradable ideal para relajarte, el mesero Fidel del restaurante Fuego es muy amable y siempre atento en su servicio. Recomendable

J
Jorge Moreno

Muy buen servicio, solo es un poco extraño que el capitan de meseros venga a confirmar el pedido que el mesero tomó a cada rato, pero fuera de eso todo excelente El aguachile delicioso y la salsa habanera que te dan al entrar uff El pulpo sarandeado estaba ok La vista muy hermosa y la playita aunlado hermosa

A
Ayalá B

El lugar es bonito, con vista al mar y hacia la piscina. Las bebidas buenas pero nada del otro mundo. El ceviche de atún es delicioso, con gusto regresaría para repetir. El servicio es bueno. IG @jetfly.travel FB JetFly Travel

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Mara Giovanna Zavalza Barrera

Un lugar muy agradable a la orilla del mar, en donde se come muy bien. El mesero nos atendió de maravilla. Una lástima que contraste con la dificultad para entrar al lugar y lo prepotente del capitán.

Katie Lambert
Katie Lambert

Ate here on our last night staying in Playa del Carmen and food was delicious- unfortunately there was a mix up with reserving via OpenTable (reserved for 9:30pm but last seating at 9pm) however the restaurant was very accommodating and still allowed us to sit and order - was extremely appreciated and food was so good despite the mix-up. Very accommodating with allergies I have celiac and had no issues. I do hope the restaurant will update their available seating times in OpenTable to avoid future confusion with others

Steve Martini
Steve Martini

Decided after years of being so close and yet never visiting nor going to the several restaurants that are within this resort. The resort itself is very nice and well maintained. Fuego has an amazing view of the ocean. The food is decent, octopus was saturated in canola oil, so it wasn’t wow. I’d go back for the beautiful scenery and vibe but I’d order something different.

M
Marius

Très bon restaurant endroit paradisiaque mais un seul bémol lorsque l'on veut rester sur la plage privée le manager demande à garder le passeport 😁, le restaurant est à faire mai l'hôtel et ses services à fuir

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Adam Allen

Aug 2019 trip. My fish was dry but my wife taco shrimp was delicious. We had 3 bottle of water and cost was around $20 twenty. Kinda of expensive for water.

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Coach Walter Alvez

Recomendable opción turística con buena comida y linda vista al mar

a
alem galileo santizo gordillo

A un lo estoy probando

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shuy Reyna

El servicio es muy bueno, el lugar muy bonito pero cierran a las 10 de la noche entonces tienes que cenar temprano, la comida normal

eloy nolasco
eloy nolasco

Started off kind of shaky because front desk couldn’t find my reservation even though I made it through open table several days prior - they did not have my reservation at all - had to show them open table email in order to get seated. I had also tried to call restaurant several times and was unable to reach them - this was disappointing because I wanted to see if they could help me plan a proposal for my girlfriend . This is why I gave the overall rating. However once sat, we were assigned Roberto and he was top notch. Very attentive and helpful - excellent in every way. Once I told him what happened , told about the proposal he said not to worry he took it upon himself to help me plan a beautiful proposal post dinner he absolutely saved the day!!! Services deserves 10 stars ! Btw, She said yes!

Lina G
Lina G

Based on mixed reviews, my husband and I decided to check this place out for lunch before we came for dinner. Unfortunately, it was a disappointment. The view was pretty awesome, but that included families with crying babies... The service was excellent. The food was only ok, and definetely not worth the price. It caters to resort guests more than the outside visitors for sure. There are sooooo many more amazing places to choose from for dining whole in PDC 🤷🏼‍♀️

Karolina Lina
Karolina Lina

Food was very bland, my side was wrong and when the correct was brought it was cold. The empanadas lacked seasoning and the cheese was very bland, no flavour. My grouper was also bland it had no seasoning at all. However the lobster was good, although I have not tried it myself. The cheesecake was a little tough, I was expecting creamier consistency. The service was great and wonderful atmosphere. You have to book and leave id on front desk, but my booking wasn’t even recorded. It was my fiancés 30th birthday and our reservation wasn’t on the list but after I’ve shown the hostess the email confirmation we were sat down… however no special dessert or anything was served and we’ve paid for a three course meal. It was disappointing… I expected more for the price and I feel terrible because it was my fiancés 30th birthday that day, I wanted it to be special and it was below average. I was also supersized that I didn’t get a discount for my main because I didn’t even eat my sides because they were brought cold and I said that to our server. That it’s cold and I can’t eat it, but still charged for it.

Stefany Cms
Stefany Cms

Food is just ok, overpriced. We got the langosta which was good but the duck risotto was terrible. Very quiet restaurant, mainly for the guests of the resort, the view is nice

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Ivanna Gligoric

This was once a fantastic restaurant. Now, not so much. We got an overpriced 3-bite meal ($45 per person), which was extremely disappointing and inedible. A waiter didn’t ask why we didn’t eat more than a bite, but did ask about the tip.

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Pedro Jose Carmona alegría

Muy poco menu. Caro. Tardado el servicio

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Bianca Donati

Ho riflettuto a lungo se scrivere questa recensione. Abbiamo prenotato la cena del 25 dicembre come regalo di Natale, con grande entusiasmo, soprattutto perché la location ci aveva conquistati già a distanza di oltre 8.000 km. All’arrivo, però, l’esperienza è stata subito complicata: Google Maps indicava un ingresso, e quando siamo arrivati al cancello aperto siamo stati ripresi da una guardia in tono brusco, perché l’ingresso corretto era un altro. Abbiamo seguito le indicazioni, attraversando una reception dove nessuno ci ha chiesto le credenziali ma solo salutato. Arrivati nuovamente vicino all’ingresso secondario, la stessa guardia ci ha rimproverato verbalmente in maniera aggressiva, accusandoci di scherzare su questioni serie. Solo dopo l’intervento di un altro impiegato siamo stati finalmente accompagnati al ristorante. Purtroppo, questo episodio ha rovinato in parte il regalo e l’atmosfera della serata. Detto ciò, la cena è stata buona e i camerieri, in particolare Braian, sono stati molto cortesi e professionali, contribuendo a salvare l’esperienza. La location è splendida e merita di essere visitata, ma il trattamento riservato agli ospiti che non soggiornano nel resort lascia molto a desiderare. Spero che si sia trattato di un episodio isolato e non del comportamento standard verso gli ospiti esterni.

Yehonatan Almgor
Yehonatan Almgor

I hope I had the option to bring them 5 stars but very disappointed from the restaurant. We start with alarm system that was open for almost 15 minutes without stopping without someone tell us that they apologize or take care of that. The fish taco was very dry and they forgot all the drinks for the kids. The burger for the kids was dry also and when the customer ask from start without nothing you don't bring him that with cheese, Especially when you eat kosher and you explain it to the waiter, you don't take it back to the kitchen, remove the cheese and return it to the customer. (With signs of cheese on top) Not sure if we will bring them another chance even if we are gust of the hotel. Very bad experience.

C
Catherine Power

The worst ever!!!! Do NOT GO HERE!!! We tried to go here tonight to have a special dinner with the family and friends. We had a child in the stroller who fell asleep in the stroller. The way to get to the restaurant as shown by Google was by a walk on the beach, which we did. It was not easy with the stroller, we were happy to get there until we were turned away by the guard who just said we cannot go there unless we stay in their hotel. We asked if he could check with the restaurant to see if we could go in. They looked at us and said No. unacceptable service. If they only accept hotel guests, they should say so on their website. AVOID this place. When I mentioned that it was unacceptable, he told me to go away. The worst experience EVER in my life. I have never been humiliated like this. If I could give 0 stars, I would

J
Jennifer Padron

Muy groseros

S
Sheila Lopez

Es hermoso

S
Sergio Enrique Villagomez Hernandez

Una o menos estrella. No quisieron darnos el servicio y el guardia nos pidió que saliéramos de su propiedad. Ni gratis.

V
Vic Salvucci

La pizza mas cara y mala que comi en mi vida

J
J P

No recomendable. Voy a un evento -preboda- y desde la entrada al hotel en el que se encuentra hasta la salida todo muy desagradable. Te dan una pulsera a la entrada del hotel, te retienen la documentación y te amenazan -que no informan- con pagar una noche de hotel si se te ocurre quedarte en el restaurante más allá de las 20:00. En el grupo hay una chica embarazada y los camareros la levantan de la silla porque está reservada a los clientes del hotel. Tiene que quedarse de pie a pesar de informar sobre su estado de gestación. A la salida, cola para entregar las pulseras y recuperar la documentación. Todos los invitados hablando pestes. Trato de restaurante piojoso en un hotel con ínfulas.

M
María M.Garay

Muy mala la atención de la señorita Elisabeth. Me dispuse a ir al baño habiendo comido en el restaurante, y sin chequear absolutamente si era clienta o no, me miró de arriba a abajo con desprecio (iba bien vestida, tacones y un vestido elegante), señaló hacia la playa y me dijo: “sólo pueden usar los servicios del hotel los clientes, fuera” , (apuntando con el dedo la salida). Le indiqué que mi marido estaba esperándome en la mesa y que había comido… y me dice: “ok, pasa”. Cuando salgo del baño me acerco y le digo que esperaba al menos una disculpa, que trabajo cara al público hace años y que jamás trato así a alguien y que no permito que nadie que trabaje conmigo le hable así a ningún cliente. Simplemente me sonrió y me dijo: “ok”. Su mal trato y sus formas hicieron que tanto mi marido como yo nos quedásemos muy disgustados, no repetiremos experiencia ni lo recomendaremos, solo por ella.

I
Isaac García

La comida esta bien, pero el trato es tan pésimo que no lo recomiendo. Reservamos una mesa para 8 con vistas al mar. Cuando llegamos nos ponen junto a la cocina, y tras solicitar el cambio nos dicen que no hay mesas libres. Tras insistir nos dice el encargado que cuando dinero le pagaría al mesero para que me pusiera una mesa en la arena 😲 y después me dice que no me quiere poner en un sitio agradable porque si lo ha e nos alargaremos mucho y se quieren ir pronto a casa 🤯 Increíble! No lo recomiendo nada

Leslie D.
Leslie D.

One star. We had a reservation and adjusted the time in advance. Upon arrival, there was immediate confusion about which entrance we were supposed to use. Despite clearly stating multiple times that we had a reservation, we were repeatedly redirected, told to wait, or told to go elsewhere, with no clear guidance. Eventually we were allowed through, but no one assisted us with navigating the resort to actually reach the restaurant. It was dark, late, and the property is large. This was frustrating and unnecessary. When we finally arrived at the restaurant, there was no host or staff member available to greet or seat us. After being seated, service was noticeably delayed. We observed staff standing together, visibly discussing who would take our table, while multiple other tables were served ahead of us. We were not disruptive, loud, or inappropriate in any way. Water was not offered until we specifically requested it, despite seeing other tables receive service promptly. Even then, it required multiple interactions before water was finally brought to the table. Drink orders and appetizers arrived and were well prepared. However, the entrées were not. The octopus was extremely chewy and rubbery, and the scallops were inconsistently cooked, with some undercooked and others overcooked. We politely explained the issues and declined to eat the dishes. At that point, multiple staff members approached our table, and the interaction became uncomfortable. Our concerns were met with skepticism and dismissiveness rather than professionalism. Voices were raised, attention was drawn from the rest of the restaurant, and the situation escalated unnecessarily. We were simply trying to resolve the issue and leave. We asked several times for the check so we could pay and depart. There was no attempt to comp the food or avoid payment on our part; we wanted to close out and exit the situation. At checkout, we were required to retrieve our IDs from the front desk. When asked about our experience, we stated honestly that the service was poor and that we felt unwelcome. The restaurant itself is visually beautiful, but the service experience was deeply disappointing & uncomfortable. Based on our experience, I would not recommend this restaurant. *Especially people of color!

Carlos Gomez
Carlos Gomez

Before it was Great cuz it was open for breakfast and locals had a 20% off so it was a still expensive but you could have a buffet looking at the sea but now they moved their breakfast buffet to their other restaurant in the back and they took away the discount for locals, new management simply ruined it

kels smery
kels smery

Came here for lunch was treated very poorly. None of the staff payed any attention to us. Very dirty and had service. Staff is not trained at a high level and would definitely not come back. Much better high end resorts to stay at and this is not one of them. I recommend viceroy for a better experience and better beach. This hotel had no beach access and it always smelled like rotten fish. No bueno.

Liubov Chirkova
Liubov Chirkova

I chose this restaurant to celebrate my birthday. The food was decent but overpriced. Nothing wow. Playa has way more to offer. Didn't see the ocean as we had a late reservation. I didn't get any complimentary desert from the restaurant, assuming because I didn't stay at the hotel? Instead, they were busy cleaning and didn't care we were still there expecting something special. Only rushed to bring the check and kicked us out. Disappointed.

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Palapa Fuego
Palapa Fuego
Palapa Fuego
Palapa Fuego
Palapa Fuego
+116 Més
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Informació sobre Palapa Fuego

Com arribar

Calle 38, Entre Avenida 5a Y Zona Federal Maritima, Centro, 77710 Playa del Carmen, Q.R., Mexico

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Palapa Fuego
Toca per direccions

Destacats

Bona Valoració
4.3/5 estrelles
💬
Moltes Ressenyes
285 ressenyes
👨‍🍳
bar
Tipus de cuina

Serveis

🥞 Esmorzar
🥐 Brunch
🍽️ Dinar
🍾 Sopar
Cafè
🍰 Postres
🥡 Per Emportar
🍴 Menjar al Local

Opcions de Menjador

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Informació del Restaurant

Estat
Verificat pel propietari
🕐 Horario Hoy
7-11AM, 6:30-10PM
Valoració
4.3/5
💬 Ressenyes
285
📞 Telèfon
+52 984 873 0611
🌐 Lloc Web
www.mahekalbeachresort.com

Comoditats

📶 WiFi Gratuït
🌿 Terrassa
Accessible amb Cadira de Rodes
🚻 Lavabo
💳 Targetes de Crèdit
📱 Pagaments Mòbils
🏘️

El Barri

Ubicació

Calle 38, Entre Avenida 5a Y Zona Federal Maritima, Centro, 77710 Playa del Carmen, Q.R., Mexico

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Weather
26°
Temps actualitzat cada hora · Feines i esdeveniments actualitzats diàriament
Estadio Mario Villanueva Madrid

stadium in Carmen, Mexico

A 588m
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Jocs

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🏆 Recompenses de Palapa Fuego

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Descompte 10%

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2500 pts
Limitat
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