August Wanders

Starbucks corporation needs to investigate and show interest in the degrading quality of this location. where is the integrity? the tables are very old and scratched/ damaged. employees have no regard for attention to detail and cleanliness. attitudes need adjustments to be at the very least meeting minimum policy requirements by Starbucks. theres also a blaring light reflection from the drive through window register station that blinds me while I sit at the long study table. I asked for the r/r code- the African stated a code but failed to day which universal r/r it was for. I tried it several times at one r/r, then across the short hall I tried it and it worked.

If I could put 0 stars in would I literally had no idea u moved the speaker rhe lady at the window was soo rude and refused to take my order I had no idea that I missed the speaker I waited 7min behind a car only to be told that I would have to go all the way around we only wanted to buy a refresher I have never had such bad service at a Starbucks I told her I didnt know the speaker was moved she refused to take my order never again will I go back

service is sucks, this young boys don’t care about anything, this was my third time going to this location and my last! i ordered 5 drinks and three matcha bread, well i got my drinks and i waited additional 15 minutes to get my bread just because there wasn’t anyone in that department and i talked to the manager but seemed like he didn’t care about it!!

Terrible place The worse they never have stuff ready and are like chickens w their heads cut off

I hate using 1 stars but this was just unacceptable the waitress was rude and The drinks literally tasted like how a farm smells

Brandy Reyes

Poor service. About 5 people in the bar area. Took a while to get served. When the woman came to the register she seemed annoyed that I was stopping her from doing things. When my drinks were ready, I asked if I could also have the 2 horizon milks and the two cake pops I also payed for. I got an eye roll. Not the Starbucks I remember it to be. Poor environment, poor service. And I know the importance of connections.

SaydisLife

I ordered a salted caramel cold brew with light ice and extra cold foam for mobile pickup at this Starbucks location. When I arrived, the drink had only about 1/4 inch of cold foam, regular ice, and no syrup inside at all. I immediately noticed the cold foam wasn’t what I paid for since I requested extra, but when I pointed it out to the barista, he insisted that this was extra cold foam. Instead of offering to fix the mistake, he refused to correct it and was clearly unprofessional with his attitude. Customer service at this location is terrible. This is my last time going to Starbucks. The drinks are overpriced and the service just isn’t worth it anymore.

STEPHEN GARCIA

Food & atmosphere doesn’t matter if service is a failure. I patronized this store yesterday and the representative last nite treated me as if I’m just some south sider and I guess this is the service that is indicative of our culture but I refuse to get treated “as if” I called “Manager” by the name of “Jackie” @9am to explain why I’m going to another Starbucks this morning….. I explained my situation….. Coaching is needed here, we can obviously do better

Yvonne Jimenez

Went inside the store because the line was long outside, waited 5 minutes to be greeted and the lady they called Kat just said someone will be with me shortly okay cool waited a few more minutes and got my order taken by another lady. While waiting almost like 6 to 7 minutes another customer a guy comes in and this lady kat stops what she's doing takes his order and proceeds to make his order as well and had him out the door in less than 3 minutes. By that time I see another lady making my order which was just a small strawberry frappuccino, I grabbed it already upset and once in my car on the way home tasted it and it tasted like watered down strawberry milk I paid 6.44 for that and still left a 2.66 tip just because the lady who took my order was nice but other than that it was ridiculous. I definitely want my money back just because of this Kat girl that just has the worst attitude.

Wireless Depot

At 8pm sharp we are at pickup window for water at this sw military location the lady with lots of Tatoo refused very rudely even we give lots of business to Starbucks Very disappointed Our suggestion even Starbucks change the policy of free water they shouldn’t refuse just charge for water rather refuse straightforward

Tanya Powe

The jalapeño chicken pocket I waited so long to try at Starbucks was very disappointing. First off, it barely had any chicken or cheese in it, like it states on the app. Plus the other things that supposed to be in there, I couldn't even taste, because of the stingyness. I will never get this menu item again 😫

Maria Z

I asked for all venti drinks as they said I wanted grande, and I know what I said they wanted to make me pay the difference ok but after I asked to talk to the manager and their excuse was he is making a count. So basically I was wrong because they heard wrong and then they said I was disrespectful for assuring them that I know what I said. So I guess the customer lied and then I was told this by someone who didn’t even take my order. I asked to speak to the manager and they denied it 3 times. Of course this is poor customer service and I would of paid the difference but I am not going to admit to something I did not say so I would not try to go here I rather go to McDonalds and will be deleting this amp and not recommend this store it was nice doing business but no I buy drinks for my officers here but they lost a customer and couple more

Rose Tran

The lobby was closed for some reason and we didn’t have our car because it was getting fixed at discount tire, the brunette girl working was very rude refused to serve us at drive through. Terrible service management needs to fire her. Doesn’t seem like management cares about customer service at all.

Iv Port

A disaster. Drive thru long line up the main road closing the turn right lane to main highway. Line will go pass Military Hwy to next door gas station. Inside was extremely disorganized. Over 50+ app orders waiting at the counter. Barista will not allow anybody to come close to those orders. Why? People waiting, baristas all over the place and 1 on "coffee break"while the store falling apart. It's cool outside and Starbucks is falling apart.