Shogun

THE GOAT

This is a nice Starbucks. I went here and was satisfied with my experience. This Starbucks is conveniently connected to the inside of the LeVeque Tower, which has a beautiful interior. I got a white hot chocolate cold, which consisted of milk, ice, and white chocolate flavoring. This tasted quite good. There are two tables inside this Starbucks, and more seating in the hotel lobby as well as a large, comfortable red plush bench by the tower’s elevators. There’s also a small plaza across the seat with about six benches to sit at. I gave this Starbucks five stars because it’s in a nice location and because I received good service.

J. Jessee

It's not very often that I interact with the employees because I typically order mobile. However my Venti Iced Americano is always bold and cold just like I like it. It's also a bit more convenient than the other locations despite only on street parking. Always remember to use the revolving door!

Caledon Chappell

The staff are very friendly at this location. I am new to working in the building and I have never had a bad experience at this Starbucks! Staff members are very quick and efficient. Great service and recommend this location all around!

Evan Wilkerson

I’ve been to a lot of Starbucks locations, but I have NEVER had as good of service as I had here! Honestly, I probably haven’t had service as good as this in any other business either. It was truly exceptional! My friend and I couldn’t decide what to get, and the barista found the perfect drinks for us based on what we both liked. She was funny, knowledgeable and just really personable! I didn’t get her name, but she referred to herself as “the Alchemist.” We’ll definitely be coming back!

Jon Dawson

Every time I come here this store makes me feel important. The employees are super sweet. Will give a little conversation to hold you while you wait. Beautiful smiles with the service. I'm happy to be a customer here!

Melissa W

This is my preferred Starbucks..I go at least three times a week. The staff is awesome! I wish that the Rewards app was used at full capacity here. I can use it for purchases, but I'm not able to leave a tip from the app.

Wonderfully friendly and polite baristas. They were having some issues regarding accepting Starbucks cards while they were still in the process of fully opening, but you could still get your stars by contacting Starbucks. Now that they are established they accept gold cards and other gift cards. The one disappointing thing about this location - and it's not one they have any power over - is that can't accept Star Rewards, similar to Starbucks inside theme parks and some other businesses.

This hotel is absolutely gorgeous. The ambience inside is inviting and calming like a dream come true. I like to walk over, grab my tea and slow down as I enjoy it and the ambience including music that seems to cater to my mood every time.

Queen Sharina

This hotel is absolutely gorgeous. The ambience inside is inviting and calming like a dream come true. I like to walk over, grab my tea and slow down as I enjoy it and the ambience including music that seems to cater to my mood every time.

Nicole Spada-Allgood

Wonderfully friendly and polite baristas. They were having some issues regarding accepting Starbucks cards while they were still in the process of fully opening, but you could still get your stars by contacting Starbucks. Now that they are established they accept gold cards and other gift cards. The one disappointing thing about this location - and it's not one they have any power over - is that can't accept Star Rewards, similar to Starbucks inside theme parks and some other businesses.

There is always one person working and two to three other "workers" standing around on their phones. Have walked out without ordering multiple times because there is no way one person working will be able to get my drink in time. Would be much better if they made their workers work, is there not a manager at this location?

jason cleckner

There is always one person working and two to three other "workers" standing around on their phones. Have walked out without ordering multiple times because there is no way one person working will be able to get my drink in time. Would be much better if they made their workers work, is there not a manager at this location?

I've worked near this Starbucks for years and I only try to go when I forget breakfast. It never works out. It's truly the worst. It's often closed for unknown reasons. I went the other day and no hot breakfast. They had bagels but couldn't heat them up. I said fine and ordered a bagel with cream cheese cold. Paid for my order and they said oh we are out of cream cheese. So I paid 4.50 for a cold bagel with butter. I have learned my lesson and will never go there again. You would think the laveque would want better for their guests!

Service was awful, my wife isn’t from here originally and has a slight accent. She asked if there they had hot chocolate and the woman behind the counter simply said “no” with a bothered attitude. Didn’t recommend anything just a simpe “no”. My wife then asked for a mochaccino and before she could finish her sentence she said “no”. My wife had a question the lady then cut her off mid sentence and said “I don’t understand you” and repeatedly cut her off and said “no, I don’t understand you”. She ended up getting something anyway and as she went to pay she must have put her card in the wrong spot to pay and the lady started in on her again repeating “no,no,no”. My wife hasn’t been here that long n this country and to be treated in such a horrible and degrading manner was a painful experience for her. She did say the other lady came and helped her and was very nice. This was Monday January 13th at 2pm Starbucks hotel LeVeque

The service at this store was disappointing, with staff displaying agitated expressions while serving. Despite providing clear specifications, I received a bland decoction instead of the requested Cafe Mocha.

Ever since N3rd street Starbucks closed, this location runs out of everything constantly, if you wait till 9am they basically completely sold out of all food.

Every time i come to this place something is down and not functioning. I ordered online for a hot item, and went to the store to realize that the oven was down. The oven has been down for about a month.

Forgot to put espresso in my latte, so I just got a cup of steamed milk. Got attitude from the woman working here after I told her. Drinks for people behind us (who clearly knew those who worked here) started coming out before all of ours were done. Warming up a few sandwiches took way longer than it should. Slow and unfriendly service and don't get your orders right.

I’ve been ordering the same grande soy milk latte at this Starbucks every day for about a week, and the service has usually been great — especially thanks to one of the baristas who is always kind and attentive. However, today was a disappointing experience. The barista who normally takes my order was busy, so another barista took it instead. I clearly said “grande,” but she rang me up for a venti. When I noticed the mistake on the receipt, I politely mentioned it to the barista who usually helps me. She informed the other barista, who then reacted with attitude, shaking her head dismissively. When I asked how I could get the refund for the difference, she responded rudely and came over with an even worse attitude. I calmly said that I had ordered a grande, but she started raising her voice and arguing, saying that maybe I said venti instead. The entire interaction felt unnecessarily hostile and unprofessional. Thankfully, the other barista stepped in and helped resolve the situation politely. I understand mistakes happen, but customer service and attitude matter — and yelling at a customer over a size correction is unacceptable. Really disappointed with how this was handled.

Cannot order ahead anymore and it's been like this for weeks. I work in the area and my time is limited. I can't walk over and wait for my order, so I've opted to go elsewhere.

This is the most frustrating Starbucks downtown. I only go here if I’m running late and didn’t eat at home. They have plenty of food and bakery stuff available to buy but they regularly choose to leave them marked as unavailable for order in the app, which ruins the ability to order ahead — even though they have no seating, they’re in a corporate area, and it’s not designed to be a sit down neighborhood Starbucks. They also don’t allow you to pay with the app even if it’s just your own CC for points, probably because they’re in a hotel, but which again is infuriating because they are smack dab in the middle of an office area and they look like a regular Starbucks. The majority of their customers are not hotel guests, they’re local employees.

Roshni Aravind

I’ve been ordering the same grande soy milk latte at this Starbucks every day for about a week, and the service has usually been great — especially thanks to one of the baristas who is always kind and attentive. However, today was a disappointing experience. The barista who normally takes my order was busy, so another barista took it instead. I clearly said “grande,” but she rang me up for a venti. When I noticed the mistake on the receipt, I politely mentioned it to the barista who usually helps me. She informed the other barista, who then reacted with attitude, shaking her head dismissively. When I asked how I could get the refund for the difference, she responded rudely and came over with an even worse attitude. I calmly said that I had ordered a grande, but she started raising her voice and arguing, saying that maybe I said venti instead. The entire interaction felt unnecessarily hostile and unprofessional. Thankfully, the other barista stepped in and helped resolve the situation politely. I understand mistakes happen, but customer service and attitude matter — and yelling at a customer over a size correction is unacceptable. Really disappointed with how this was handled.

Janelle VH

Cannot order ahead anymore and it's been like this for weeks. I work in the area and my time is limited. I can't walk over and wait for my order, so I've opted to go elsewhere.

S. R.

This is the most frustrating Starbucks downtown. I only go here if I’m running late and didn’t eat at home. They have plenty of food and bakery stuff available to buy but they regularly choose to leave them marked as unavailable for order in the app, which ruins the ability to order ahead — even though they have no seating, they’re in a corporate area, and it’s not designed to be a sit down neighborhood Starbucks. They also don’t allow you to pay with the app even if it’s just your own CC for points, probably because they’re in a hotel, but which again is infuriating because they are smack dab in the middle of an office area and they look like a regular Starbucks. The majority of their customers are not hotel guests, they’re local employees.

Malenky

Ever since N3rd street Starbucks closed, this location runs out of everything constantly, if you wait till 9am they basically completely sold out of all food.

Heather Wickham

I've worked near this Starbucks for years and I only try to go when I forget breakfast. It never works out. It's truly the worst. It's often closed for unknown reasons. I went the other day and no hot breakfast. They had bagels but couldn't heat them up. I said fine and ordered a bagel with cream cheese cold. Paid for my order and they said oh we are out of cream cheese. So I paid 4.50 for a cold bagel with butter. I have learned my lesson and will never go there again. You would think the laveque would want better for their guests!

Mar A.

Every time i come to this place something is down and not functioning. I ordered online for a hot item, and went to the store to realize that the oven was down. The oven has been down for about a month.

Christopher Beardman

Service was awful, my wife isn’t from here originally and has a slight accent. She asked if there they had hot chocolate and the woman behind the counter simply said “no” with a bothered attitude. Didn’t recommend anything just a simpe “no”. My wife then asked for a mochaccino and before she could finish her sentence she said “no”. My wife had a question the lady then cut her off mid sentence and said “I don’t understand you” and repeatedly cut her off and said “no, I don’t understand you”. She ended up getting something anyway and as she went to pay she must have put her card in the wrong spot to pay and the lady started in on her again repeating “no,no,no”. My wife hasn’t been here that long n this country and to be treated in such a horrible and degrading manner was a painful experience for her. She did say the other lady came and helped her and was very nice. This was Monday January 13th at 2pm Starbucks hotel LeVeque

Chandrika Gaddam

The service at this store was disappointing, with staff displaying agitated expressions while serving. Despite providing clear specifications, I received a bland decoction instead of the requested Cafe Mocha.

Boris Nemirov

Forgot to put espresso in my latte, so I just got a cup of steamed milk. Got attitude from the woman working here after I told her. Drinks for people behind us (who clearly knew those who worked here) started coming out before all of ours were done. Warming up a few sandwiches took way longer than it should. Slow and unfriendly service and don't get your orders right.