Wingstop

Rj Jenkins

The manager amber was very rude and completely not understanding what was needed.she should not be a manager with that attitude and customer service. I rather take my service else where. My order was a remake because they didn’t cook the chicken well done. They said I could come back for a remake and the manager the next day which is amber was completely rude and saying I couldn’t get the sauces for my meal

kekeweevils

Last couple times we doordashed, the fries were different. They were disgusting. Looked and tasted like frozen fries. Not sure if they couldn't get the regular fries they always serve, but damn. I need to take a break until they get the old ones back.

Tina Mayhall

We used to love going to this wing stop but the last couple times we went the service and food have not been great at all. The last time we went the young lady at the counter was incredibly rude! Today the young lady behind the counter was plesent but the rest of the staff was rude! We ordered 4 combos. There was no ice in the machine. We asked for a refund for our drinks and they refused because they said, "the drinks come out cold". I ordered a 6 piece bone in wing, got all drums. They did fix my order but we will probably not be back unless there staff learns how to have better customer service.

Sara Barrera

They should make a change of staff, no one answers the phone you arrive at the restaurant and it's empty, dirty tables and the attitude of the employees is so terrible

Jav

Ordered A combo meal and didn’t even receive my fries.

Abraham Anguiano

how do you forget an entire order of fries. Payed for it to be doordashed to my house and the only thing they said was we can give you credit for the fries. Okay what about the extra money I had to pay to get it delivered?? Completely defeated the purpose of me DoorDashing because I ended up having to go pick up the fries myself. So hooray for cold wings.

Doug Fuller

Went to grab a take out order. Had a piece of trash to throw away while waiting for the food. There was no trash can outside of the counter area or in the dining room area. I waited for the staff to come to the front but they were busy. There was a trash can just inside the front counter. I stepped one foot behind the counter and tossed the cup into the trash. I turned around and stepped out from behind the counter and one of the employees told me she couldn't let me on the "red tiles because they are slick and greasy and if I slipped on them she would get in trouble." So basically she called me back into the "red tiles" to tell me not to step on the red tiles. 🤦🏻‍♀️ I told her I wouldn't have approached her trash can if she had one in the lobby area and made it available to the customers or if waiting to ask where a trash can was. She said the manager doesn't want a trash can out in the lobby. Just ridiculous the attitude that I was given. I wasn't doing a dance routine or hanging out on her red tiles. I literally took one big step, tossed a cup in the trash and took another big step out only to be stopped and called back onto the forbidden tiles for her to chastise me for stepping onto the tile to throw away trash. I guess next time I'll just leave my trash all over the table for them to clean...or I'll just go to one of the other numerous eating establishments surrounding this location. Attitude and atmosphere go a long way. Customer service training needs to be reviewed at this location.

McKenzie Lewis

We ordered online and the wait was 60+ minutes, not the end of the world we were willing to wait. Then, they got our order wrong and we called to have them fix it, they were willing to do it but it would be another 40+ minutes because they had orders ahead of ours. So we just asked for a refund since the rest of our food would be cold by the time we received the correct item. They absolutely refused to issue a refund and one team member said “i have what they call a microwave at my house, y’all might want to invest in one.” I did not pay $40 dollars to take my food home and microwave it. We asked for a team member to call the manager and they also refused, stating “he never answers us during the day.” Overall everyone was very unhelpful. We ended up having to call the corporate office to get a refund. We will not be back.

Dave Foster

I’ve been here twice the last 3 months. The first time my order was incorrect and I had to get a refund. This time I ordered online and went to pick up in store. When I arrived on time for my order, I was told it would be an extra 5-10 min. Well it ended up taking an extra 30 minutes for a total of 1hr on a order than said it would take 16-21 minutes. While waiting on the order, I sat there and watched every worker sitting in the back playing around. Scaring each other walking through doors, working with ear pods in, sitting around laughing and joking not doing anything. I honestly don’t know if I’ve ever went here and been happy with the service and food as a whole. This is too expensive to have the type of service and food quality it consistently puts out. Whoever owns this location needs to do some changes. Absolutely pathetic.

paloma millan

The lady answering the phone tonight was very rude! We ordered at 10:30 and she rushed us to the store when she answered saying “thanks for calling wingstop it’d be nice if y’all got here before 11” once we ordered she repeated it again. We get there before 11 and since our foods not ready we wait for 20 minutes for them to cook it, we leave the store with super cold fries! Not only that BUT we ordered 3 BROWNIES and they weren’t even in our bag! What was the rushing for? Cold fries? Missing food? Will not be coming to this location again. Paid 55 dollars all for something we didn’t get! Next time I’ll be rushing y’all!