Manny Santos

Sat in the De Fazio garden this afternoon and enjoyed a chicken and herb salad and a cheese pizza. The outdoor space is quaint with an herb garden in the rear. When we walked in, there was a wonderful aroma. I don't know what it was, but it smelled delicious. A young lady greeted us and walked us to the garden area. The service was excellent. This place has been in S. Troy for a long time, and you can tell they have an uncompromising quality. First they brought some garlic bread. My guess is that they use an infused olive oil. The garlic and herb flavor on this bread is delectable. The pizza came out first. What stood out for me are the ingredients. The cheese is high quality, not greasy and flavorful. Their pizza sauce is fresh, mild and delicious. It has a very slight sweetness, with fresh herbs. It is not spicy. Perfect for a bold red wine. The salad is fresh and has roasted red pepper, a medium provolone (a little sharp), cherry tomatoes, leafy greens, black olive and red onions. The chicken was slightly over-cooked, but seasoned nicely. I'd definitely get it again. I decided to get the hangover cake to go. This cake is so good. I think it made its way into my top 5 cakes. You must try it. Overall a great experience.

This is a must visit. Both pizzas I got were fantastic.

+1

Brandon

DeFazio’s has some of the best pizza in New York. The dough is airy and the crust is crispy, and charred perfectly. The sauce is so flavorful, and every pie tastes amazing. As for their dessert, definitely recommend the hangover cake. It’s so moist and melts in your mouth (picture taken after a bite or two😂). Just be prepared—getting a table or placing a takeout order isn’t easy. Make reservations a few days in advance, but it’s totally worth it

Lucas V.B.

First time ordering and had heard great things. Definitely did not disappoint at all. The wait was a bit longer than the online ordering system suggested but when I called the team was super kind and understanding. Got my order out and to me super fast at that point and even threw in some ha government cakes for the extra wait. Will definitely order again and think the supervisor and driver on today are excellent.

Cody Williams

The pizza is great as always. I tried the calzone and it's just as good and they actually give you enough sauce for the entire calzone. Desserts are also really good here, especially the hangover cake, definitely on the pricier side for a single slice but taste great.

Josh Goldberg

Tried them for the first time tonight. I’m only giving this 4 stars because I’m partial to a crispy and toasted crust all around, while yours is more of a doughy consistency. Great pizza, but not my favorite. Definitely would eat again though.

Jarrod Harrison

DeFazio’s food is consistently delicious, and living nearby has always made it a go to spot for me. Unfortunately, the service has been disappointing the past few times I’ve ordered. Most recently, I placed an order for 4:15. When I arrived at 4:20, I was told it would be another 10 minutes, so I stepped out and came back about 20 minutes later. At that point, part of my order had been forgotten and the rest still wasn’t ready. The woman working was apologetic, which I appreciated, but the experience was frustrating. I’ve been a loyal customer for years and truly love the food, but with the recent service issues, I may need to pause ordering for now. I hope things improve because this place has always been a favorite.

T. RεX

Visit - 1st Visit in Troy and in this restaurant. Positives - Historic and Family owned restaurant, Recommendation from Hillary Clinton, Awards on the wall, Possibly known for its good food in past years. Scope for Improvements - Limited Parking, Good for pickup, Seating arrangements at back - Casual dining, Restroom is through the register. I had a great expectation from this place but the food was very average, not a noteworthy. Lack of authenticity of the cuisine, taste and flavor. Not a good customer service. Italian homemade restaurants are known for its authentic food and taste. I think the management/owner needs to work on the customer service and bringing back the lost quality and taste/flavor of the food. I’m rating them Average with expectation for improvements. Good luck.

+6

Erin Doin

Ordered a 2 topping pizza. Young girl took the cash 💸The change back was I correct....twice..Pizza slice are all different, pizza was burnt, pizza was soggy, Not impressed 😕

Electronic Bob

Nothing special to see here or eat here. Not sure where these 5 star reviews are coming from. The pizza was pretty doughy and so was the crust. I’ve had a boat load of pizza and this was a 2 star at best. It’s not even like they were busy when I had the pizza and they overlooked something. There was no excuse for the lame pizzas. There’s absolutely zero reason for me to return to this joint. Spend your $ elsewhere.

Pizza was all flop and no crisp. Seemed very rushed. Burnt but undercooked. I think this place is all HYPE! People need to be honest 🙄, looking at other people pictures, it looks Burnt and under cooked too. The people working there were not very professional. Full review on u tube. @KINNIKI420

Tara Hoffman

This is our third time ordering from them. Each time has been worse than the last and will no longer be ordering here. The first time they made my gluten free pizza as a regular and had to be remade. The second time the food was cold and 45 minutes late when we went to pick up. And now the third time we placed our order at 430 and didn’t get it till 805 and it was ice cold.

Let me start by saying we love DeFazio’s. We order from them frequently and they are usually always on point. However, the last time we ordered we got all the way home and before I even opened my pizza box I could smell something was off. Both pizza boxes smelt EXTREMELY musty. Like they were kept in a wet basement. When we tried to eat the pizza they tasted the same way as they smelt. Like a wet, moldy basement. We physically could not eat the pizzas without gagging. We called right away to tell them what happened and to maybe let them know to not continue to use the boxes but were met with nothing. They didn’t offer to make us new pizzas. They didn’t offer a refund. And when we asked to speak with a manager they simply said there wasn’t one working and to call back the next day. For the amount of money we spent on two pizzas we were extremely disappointed in the customer service we were provided. Especially since we couldn’t even eat any of the pizza.

I like the pizza here, but they have horrific food safety standards. As I was waiting for my order, I noticed several people making the crusts weren’t wearing hats or hairnets. And practically no one was wearing gloves as they’re preparing the pizzas and toppings. I literally watched one of the guys rub his nose with his bare hands and then go back to preparing toppings without gloves OR washing his hands. Then, the cashier, who was answering calls and handling cash, kept going to the back and working on toppings without washing her hands. Don’t be surprised if you find hair in your pizza. Buon appetito!