Dunkin'
Donut, coffee shop · Utica
Sobre Dunkin'
En Dunkin', te damos la bienvenida a un espacio donde la tradición y el sabor se unen para ofrecerte una experiencia única. Llevamos años endulzando tus mañanas con nuestros emblemáticos desayunos y acompañándote a cualquier hora con nuestra amplia variedad de cafés. Ven a disfrutar de un momento es...
En Dunkin', te damos la bienvenida a un espacio donde la tradición y el sabor se unen para ofrecerte una experiencia única. Llevamos años endulzando tus mañanas con nuestros emblemáticos desayunos y acompañándote a cualquier hora con nuestra amplia variedad de cafés. Ven a disfrutar de un momento especial con nosotros, ¡te esperamos!
Què diuen els clients de Dunkin'
This Dunkin' receives mixed reviews. Many customers praise the friendly and efficient staff, especially Tim, and the fresh coffee. However, long wait times, incorrect orders, and inconsistent food quality are recurring issues, leading to frustration for some customers.
Plats populars
Ideal per a
Tip: If ordering through the drive-thru or app, be prepared for potential delays, especially during busy periods. Consider going inside for potentially faster service.
Services
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Explora els voltants de Dunkin'
Dunkin' es troba a Utica, envoltat de llocs d'interès cultural i històric. Aquests són alguns dels punts més destacats als voltants.
Patrimoni Històric
- Hurd & Fitzgerald Building (A 571m) — building in New York, United States Lugar inscrito en el Registro Nacional de Lugares Históricos
- Doyle Hardware Building (A 581m) — building in New York, United States Lugar inscrito en el Registro Nacional de Lugares Históricos
- Utica Daily Press Building (A 623m) — building in New York, United States Lugar inscrito en el Registro Nacional de Lugares Históricos
- Whiffen-Ribyat Building (A 895m) — historic building in Utica, New York, United States Lugar inscrito en el Registro Nacional de Lugares Históricos
Parcs i Jardins
- Fort Schuyler Park (A 626m) — park in the United States of America
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Preguntes freqüents sobre Dunkin'
Opinions de Dunkin' Utica
Great service. Good selection. Friendly staff. The blueberry munchkins didn't really taste like anything.
I got 9ff of I-90 on a cold rainy night to buy coffee. I barely made it to this store before they closed on a Sunday night, but the coffee was fresh and hot and very tasty, staff was sweet like Sunday morning, tho they were ready to close. I am eternally grateful to have gotten this big giant cup of Love! Will eat here again for sure
Excellent customer service experience with an upbeat and enthusiastic server by the name of Tim. The other staff were equally active in completing the order and were very pleasant and they were quite witty. Got our order quickly and we were informed of a two for $5 special which ended up being a savings. Got my regular 3 pounds of coffee for $19.99 which by far is the best deal going anywhere for ground flavored coffee. Not to mention that it is my favorite coffee! The owner of the franchise has much to be proud of with this store. It is always clean and neat and extremely easy to get in and out because of the traffic lights and turning lanes on both entrances of the strip mall. America and I definitely runs on Dunkin!
A nice shop, clean and decently maintained. I went in at the start of the morning rush when it was busy, but the crew worked quickly and efficiently whilst remaining in high spirits. This shop made me hopeful that young people can still be excellent workers.
Little changes. No long term help and those work with little interest in the company. Sweep up and wipe down when you have no customers.
I’ve been pretty critical of this Dunkin’ in the past because the drive-thru service used to be painfully slow—every visit felt like a long wait just to place an order. Thankfully, I’ve noticed real improvement lately. The team seems to be moving quicker and handling orders more smoothly than before, which is great to see. While the service still isn’t the fastest compared to other locations, it’s clearly headed in the right direction. The staff are more attentive, and the overall experience feels more efficient than it used to be. Coffee quality is standard Dunkin’—nothing out of the ordinary—but the progress on service is what stands out most. Right now, I’d give them 3 stars because there’s still some room to grow, but if they keep up this positive momentum, I can easily see this becoming a solid 4-star location soon.
This location was incredibly busy. The drive-thru was up to the road and the counter service was at least eight people deep. I'm not sure if they are understaffed or if there was a large event going on that caused the large rush of people. It did look that they did not have a full supply of baked goods in the cabinet which was not what I was there for. Will not go on to detail on customer service because they could have just been stressed because of the long lines but it wasn't the most pleasant experience for a cup of coffee.
Came here the other day (10/4/25) looking for the munchkin Halloween bucket, but they were out of munchkins when we asked for it. Came back the next day (10/5/25) and ask for the bucket with munchkins. We were then told they are not for sale while they are openly displayed on the display case. The service is also really slow and they always seem to be backed up. Also got assorted munchkins and they gave us all glaze….If you are wanting a quick breakfast don’t stop here. Really disappointing. Won’t be coming back
I counted seven people behind the counter working and three people in line. Always amazes me amount of time it takes for them to take your order with this ratio. The person at the cash register completes the order in front of me and casually walks away and does absolutely nothing for three minutes. She returns and takes my order and informed me it would be 10 to 15 minutes based on my experience & reviews I read I informed the person at the register I was not here for speed or good service. She had an attitude at this point and was not engaged, so I was amazed that when the order did arrive it was right. The only positive thing I can say about the my Dunkin’ Donuts experience.
I go to this dunkin almost every day (not by choice, my coworker wants it) and the amount of time you wait for a simple order even when you order ahead on the app is insane. Today I stood there for probably 10-15 minutes waiting for my drink while my food was done and getting cold. And this wasn't a one off thing. It's just about every god damn time.
Our food came out cold and incorrect. The food preparer didn't know how to make the food and was terrible at fulfilling the order correctly!!!!!. No one greeted us and a horrible atmostphere!!!!
Third time my order has been messed up completely, I’m done coming here
Was told it was going to be a TWENTY FIVE minute wait for food because they are "super backed up". There isn't one thing that they serve that takes that long to make, they just can't keep up and don't want to make it. Absolutely absurd.
Food order is always incorrect, service is nonexistent, and they make you feel as if the customer is an inconvenience to their personal conversations. Don't ever go here. Especially not if you're expecting to get anywhere on time afterwards. I waited 10 minutes for a black cold brew. Being a franchise, you would think that management might have a bit of a grasp, but unfortunately, the pace is determined by the 15 year old employees with no motivation to work. As problematic and expensive as Starbucks is, at least they've got it together and can turnover a drive through line.
The workers at this location are literally trained to ignore you if you’re in the walk up. I’ve never experienced this at any other location but have had this happen multiple times here where you walk in and there will be four or five workers all backs turned avoiding any eye contact and acting like there is not a line of people with messed up orders waiting for any worker to turn around. It’s such a bizarre thing to see in person because they know you’re standing there and they don’t even give a “just one second” or “I’ll be right with you” they just pretend not to see you and if you’re lucky you’ll get a little side eye glance. Absolutely hate getting food from this location because if they mess up at the drive through you’re better off getting back into the 10 car pile up line that backs into the road than parking and walking inside to fix your order.
this place has gone down hill. you wait forever to be waited on, coffee tastes likes hot water with milk and the employees just fool around. not going there anymore
If I could give zero stars, I would. The service at this Dunkin’ was ridiculously slow, and the staff didn’t acknowledge us at all. I thought using the kiosk would make things faster, but it seemed like they weren’t even checking the orders. When I asked about mine, they just pulled the sticker from the receipt machine like they had never seen it before—meanwhile, there was a huge backlog of stickers, meaning tons of orders were probably being ignored or delayed. Clearly, from all the other bad reviews, this place shouldn’t even be open. It’s completely disorganized and a waste of time.
If I could give a 0 rating that's what I would give. I placed a mobile order and waited 20 mins in the drive thru because the worker was taking one car at a time. I had 2 cars in front of me when I pulled up to the drive thru. The worker would take one order at a time and make people sit at the speaker until they completed the order for the car at the window. The whole point of placing a mobile order is to be qui k, this was the least quickest way to order my $3.49 coffee. Do better!
Awful! Waited in line for over 10 minutes to be told rudely when I ordered a bagel with bacon n cheese “it's gonna be a long wait” so I decided to get my husband and I just 2 Boston Cream donuts since it was faster and these were the worst Boston Cream donuts we ever saw and tasted !! look at the picture !!this is how their donuts look like ( back had custard coming out , and it’s not their typical style Boston cream donut) and they tasted awful. How can a place this bad still be open?
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Utica, NY 13502
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Utica, NY 13502
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Esdeveniments Propers
building in New York, United States
building in New York, United States
building in New York, United States
park in the United States of America
historic building in Utica, New York, United States
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