The pizza was messed up and it was mostly crust. Will not be eating here again.

Sariah Bushnell

Man if you want pizza take your business somewhere else. I’d leave 0 stars if I could. It’s a wonder yall even make any sales at this location. I ordered pizza and wings for pickup on the app, and selected payment with cash. I placed the order after 10pm, showed up around 10:45pm to pick it up. The tall guy with the glasses tells my man he already counted his cash drawer for the night… and I go in myself and I hate to be that person but like if the app allows me to select that option for payment yall should have to honor that. Well he just says I can’t do any cash orders after 10pm. If that’s the case why didn’t yall call before we wasted our time and gas to come pick up? We left with no pizza… and extremely upset and disappointed. This is the second time I’ve had issues with this specific store. The first time was issues with the actual food itself. He didn’t seem to care at all, or like he even cares for his job. If you hate your job that much bro just quit. Your customer service actually sucks, and it just seems lazy. I’m 8 months pregnant and all I wanted was pizza. But yall lost out on money, and had to trash food. If yall are losing money or sales that guy is to blame. Will never return to this location, I have filed a complaint with corporate, and here’s your bad review. Extremely disappointing service, if yall don’t accept cash after a certain time (which if the app allows us to place it after 10pm, corporate must not be aware of how yall are running this store) the app should be changed to reflect that. I’ve never been pissed off the way I have at a fast food place like this. I’ve worked in food service and this whole experience was completely unacceptable. Hard to believe the store operator/manager and or corporate would be okay with losing sales like that. Yall have lost a customer for good.

Valued Customer

Service was not good. They look like they don't care about customers.. and I ordered a Large Pizza with pepperoni, jalapeno peppers and mushrooms.. when I get home my has Not Jalapeno peppers at all just a few pepperoni. Very bad experience.

Clarissa Gamez

This is the worst experience I have had with Papa John's. We are on vacation in Arlington, and our pizza was 2 hours late, and I just sat gave up on it bc I didn't pay yet. When he arrives I was asleep already. The pizza was so old the box was almost tearing at the bottom bc it had been sitting for so long. The pizza itself was cold, and when I tried talking to the guy he didn't speak any English or understood why I was not happy. I shouldn't of had to pay for it, but felt bad bc the guy couldn't understand anything I was saying. Do not order from Papa John's in Arlington by six flags.

Diana M

We normally order with no problem, today there was no update, no tracking. Finally got a pizza deliver email and no one rang the doorbell, there was no phone call and the pizza got left on the floor on a rainy day. Trey (manager )would not replace the 2 large pizzas that got ruin and would only do a refund thats takes days to get back. At least a phone call would have been appreciated.

Sandy Wilson

If I could leave zero stars I would! We ordered a Large peperoni pizza, now we understand that it was late, but if it was a problem, they should've said it was too Kate to order. They let us order our pizza, had us waiting in the lobby of our hotel for more than 30 mins, only to realize they refunded our money, without a simple phone call! Poor customer service!

Joshua Silverstein

Absolutely awful experience!! Order anything, and expect an 2 hr wait. Never received my order, never got updates. All the downsides of using door dash to run your orders…. Cheap companies will fail because of using door dash.. Long and short, never received my order. On top of that I called 4 minutes after them closing (the 4th call to check on the status) to ask why I hadn’t received it and got hung up on twice. Weak restaurant. NEVER RECEIVED MY ORDER, AND PAID FULL PRICE. Will demand a refund in the morning. Ordered at 10:36pm Still have not received order as of 12:26pm Update: 1:51am pizza has still not showed up! Absolutely ridiculous! I have staff members here at the hotel saying no one has attempted to drop my order.

Bernadette Kelly

This is the worst pizza place. When you order online, you will never get what you asked for. And they don't care! Take your money elsewhere - Mr. Jim's is good! But this Papa John's is owned by a guy on vacation most of the time and employees who don't give a rat's a about you.

josue ramirez

I just wanted to update my review I had another incident happen but I don't think I want to share the entire story but I do want to say that I had made up my mind about never using this location again for Papa John's delivery that wasn't till I spoke to Julia the manager from the moment I finished describing the problem up until earlier today she was completely apologetic and she sympathize with the situation not only did she fix it but because of her attitude and demeanor she convinced me to keep ordering from here even if I should just stick to carry out. She was very pleasant, very sweet and I hope she stays at this location forever. 4/12/24 Got the worst service from a pizza place ever. For some unknown reason someone from DoorDash and not a Papa John's delivery driver brought me my order. They knocked on the door and before I could answer the door they ran down the stairs and left. Before I could call the store they came back up the stairs knocked again and I answered the door. I was told at my Dasher "Ray" would bring me my order so I was surprised when a young lady was there to deliver my order. I had a $40 and the bill was $25.56. The young lady said she didn't have any change when I told her that I was not about to give her a $14 or $15 tip she just looked at me and shrugged to which I replied sorry. She didn't even give me the option to go back and get change. I was completely surprised because it repeats of delivery driver has change!!! It ruined my plans for lunch since my car is getting fixed and I had no choice but to order delivery. I called the store and the young lady who answered couldn't be nicer. They had to remake my food after they canceled the original order but to be honest that whole experience just put me off from Papa John's and I declined the order when they came back I honestly don't think I will ever order from them again.

James Carroll

Took 2 hours to deliver our simple one topping pizza. Called after an hour and the manager was rude and acted like because it was cold yes just cold not snowing or raining was a good reason to deliver late. There are so many options for pizza so you Bern warned do NOT use papa John's until they can prove after all these years they can deliver a pizza.

FRESH

I was hurt advertisement showed one thing, but I got the other and didn’t get my extra sauce. Very unfortunate experience.

jliston42

I won't comment on the fact that the pizza was cold and took an hour, I'll blame that on delivery. That said, still a 1 star. I ordered a chicken, spinach, alfredo pizza with extra cheese. I paid $2 for about 10 leaves of spinach, $2 for like 10 pieces of chicken, and $2 for extra cheese that wasn't even there. To be honest i dont even think theres alfredo sauce on it. Then another $3 for it to be large. Look at the pizza. It's pathetic. My $3 for a large just went into the crust. This was my first time ordering Papa Johns in years and I was extremely disappointed in the quality and price.