Krispy Kreme

Robin Trivisonno

Let me tell you I am the biggest fan of the Krispy Kreme in Lakewood. I drove an hour and a half from Hackensack New Jersey to get here because Hackensack New Jersey really wasn't very nice to me today and I am a regular customer there. Well let's put it this way. I WAS 😉 (now my business will definitely go to the Lakewood Krispy Kreme). I will just pick up my donuts before I get on the parkway to go to up to North Jersey. The two gentlemen and I don't know your names but you were both there tonight at 8:30 right before closing you both were awesome!! Totally courteous. Totally helpful. And definitely made the trip what I needed it to be. When you promise kids something and you're told you can get it and then they pull the rug out from under you and you go into another location and they are more than accommodating more than courteous and have such an amazing way with customers why would I go anywhere else?! Thank you guys so very much for everything that you've done. I know it was right near closing but you guys were awesome. I got everything I needed for the kids and it was a pleasure. You definitely will be seeing a lot more of me in the Krispy Kreme at Lakewood because Hackensack will see me no more 😍 Thank again!!!

The store was crowded due to it being their Grand Opening. There was a line and from when you entered to when you received your order it took approximately 20 minutes. The employees were friendly and courteous. They were working hard to keep the line moving. Their Donuts are light and have a good taste. My only problem is that there Raspberry filled and Boston Cream Donuts did not have a lot of jelly or cream in them. It would say the Raspberry filled and Boston Cream were about 95-97% dough and 3-5% filling. There is enough parking. Even with a long line inside the store there were still parking spaces available. The store itself faces a major East/West road and is located close to an exit and entrance for the Garden State Parkway. It is across the street from a Costco and is located in a shopping center with a Home Depot. They had a store located about a mile or two further east but it closed down 19 years ago after only being open for 2 years. They routinely have promotions and have a loyalty club.

The original doughnut was hot and fresh and perfect just the way I expected. I was not excited with the cheesecake flavored donut , there was more dough than filling. Overall really nice experience to be able to watch the kitchen but they should have the line organized better

John Joyce

The store was crowded due to it being their Grand Opening. There was a line and from when you entered to when you received your order it took approximately 20 minutes. The employees were friendly and courteous. They were working hard to keep the line moving. Their Donuts are light and have a good taste. My only problem is that there Raspberry filled and Boston Cream Donuts did not have a lot of jelly or cream in them. It would say the Raspberry filled and Boston Cream were about 95-97% dough and 3-5% filling. There is enough parking. Even with a long line inside the store there were still parking spaces available. The store itself faces a major East/West road and is located close to an exit and entrance for the Garden State Parkway. It is across the street from a Costco and is located in a shopping center with a Home Depot. They had a store located about a mile or two further east but it closed down 19 years ago after only being open for 2 years. They routinely have promotions and have a loyalty club.

sarah Avrahami

The original doughnut was hot and fresh and perfect just the way I expected. I was not excited with the cheesecake flavored donut , there was more dough than filling. Overall really nice experience to be able to watch the kitchen but they should have the line organized better

Although I’m happy they’re in my area, I feel they either don’t pay attention to our order or intentionally give us what we don’t want. For the second time in a row we asked for raspberry-filled donuts with our order. When we get home we find out it’s creme-filled. Yes they both look the same, but someone in the back is not placing them in the right spot up front. Or they don’t have them and put creme in their spot instead of just saying they’re out. It wouldn’t be so bad if raspberry wasn’t my FAVORITE. But it’s very annoying getting creme, which I don’t really like. The first time it happened we drove back and the worker gave us raspberry donuts, on the house. But I’m not burning gas making two round trips because of their mistakes.

Lance

Although I’m happy they’re in my area, I feel they either don’t pay attention to our order or intentionally give us what we don’t want. For the second time in a row we asked for raspberry-filled donuts with our order. When we get home we find out it’s creme-filled. Yes they both look the same, but someone in the back is not placing them in the right spot up front. Or they don’t have them and put creme in their spot instead of just saying they’re out. It wouldn’t be so bad if raspberry wasn’t my FAVORITE. But it’s very annoying getting creme, which I don’t really like. The first time it happened we drove back and the worker gave us raspberry donuts, on the house. But I’m not burning gas making two round trips because of their mistakes.

Only one employee working the register and the drive through. He looked stressed out. Almost $10 for 3 donuts was overpriced. I’m wondering if they bake there because it didn’t have that fresh softness and fr the price I probably wouldn’t return. I don’t see them lasting there so it’s not really an issue. A dollar per donut shop just opened in Howell and if they expand it they will end this place.

Peter D 'Angelo

They,yet to get enough traffic. Barely ever enough donuts, which are always great, when you, can get the flavors you want. Wish them luck,excellent donuts.

Steven Koehler

It had been a long time since I'd had Krispy Kreme and was happy to see there was one. Outside and inside it was very clean. It's a shame that the staff ruins the experience. When ordering, the chasier would ask "anything else" after every word I said making it feel rushed. But, there was only 1 person behind me in line. I ordered the s'mores latte because it looked good in the picture behind the counter. When it came out it looked like dirty milk. When I went up to the "chipper" cashier and asked what I was given, he confirmed it was the proper drink. When I stated that it didn't look like the picture above his head, he stated that I had to ask for the whipped cream, sprinkles, etc. and that it was all extra. The picture didn't state any of that. The doughnuts were mostly good (got 6 different). One of the six tasted like it was sitting in the back for a few days. As much as I like Krispy Kreme, I won't be going back to this one. It's a shame because whoever franchised this location put a lot of effort into the building.

NJ

Only one employee working the register and the drive through. He looked stressed out. Almost $10 for 3 donuts was overpriced. I’m wondering if they bake there because it didn’t have that fresh softness and fr the price I probably wouldn’t return. I don’t see them lasting there so it’s not really an issue. A dollar per donut shop just opened in Howell and if they expand it they will end this place.

Place looks perfect. Arrived at 11am. Ordered 6 pack. Service messed up what we ordered. Donuts are oil taste first topping second last filling. So it has a true five star presentation unfortunately I'm not sure if I will ever come back. I love donuts and my heart is broken 💔.

Where do I start...while we all love Krispy Kreme donuts and this store is new, there is major dysfunction going on. As soon as you walk in, you can't tell where the lines are because nobody knows for sure where they start. Once you take the time to ask people if they are on line or what, you realize most of the people standing around are waiting for their orders to be filled...and I ask why? Once we placed our order and watched, we saw nothing but dysfunction going on. Many workers standing around doing nothing while over 20 people waiting for donuts. The cash register person left their station to fill orders, while other workers stood around and watched. If I was the manager, not one person would be standing around..worker or customer. All the boxes should be made during non peak times, to aid during peak times..just like pizza parlors do...they have stacked pizza boxes ready to go..so should this place. The workers are not grabbing the donuts from the case as the person orders, instead, they are grabbing them from the back someplace. We should see what we are ordering. Another dysfunction is the fact that the donuts are all different sizes. I have never seen this in another Krispy Kreme store, so I'm not sure why it's happening here. Lastly and most importantly where you pick up your order is right by the exit. So many unaware people are too busy waiting for their donuts to realize they are blocking the exit. This is a complete hazard and the workers should call peoples attention to it, but they all are too quiet to say anything. So hopefully someone who owns or runs this facility sees this and steps in and does some training, otherwise this location will close down like the one in Brick did years ago. No reason not to fill someone's order while they are ordering. See photo below of uneven donuts...again, I've never seen this and I'm sure Corporate would have something to say about this. At least I hope they do.

I wish I had a better review but I don't. They completely botched my order and the donuts. The apple pie donut had lemon in them. The blueberry has like no filling. and one of the pie one had no filling. I get it is brand new but this was bad.

I finally stopped here after this place opened a month or so ago. It was on a weekday afternoon so there was no line at all. While I’ve had Krispy Kreme donuts in the past and really enjoyed them, I can’t say the same about this visit. The first thing I noticed was how pathetically small the donuts were. I understand that inflation is still really high now and people are hurting but they should just market these as mini donuts and be done with it, see picture with my car keys for comparison….the donuts are only slightly bigger than my key fob. To be fair the donuts tasted good but it’s ridiculous to be able to eat a whole donut in 3 bites. I don’t see this place staying in business long unless they improve the value because right now it’s severely lacking; it was nearly $16.00 for 6 donuts. People will go for a while because it’s still in the novelty phase but when that wears off I think they’ll be in trouble.

Sam Lewis

Place looks perfect. Arrived at 11am. Ordered 6 pack. Service messed up what we ordered. Donuts are oil taste first topping second last filling. So it has a true five star presentation unfortunately I'm not sure if I will ever come back. I love donuts and my heart is broken 💔.

Valerie Berk

Where do I start...while we all love Krispy Kreme donuts and this store is new, there is major dysfunction going on. As soon as you walk in, you can't tell where the lines are because nobody knows for sure where they start. Once you take the time to ask people if they are on line or what, you realize most of the people standing around are waiting for their orders to be filled...and I ask why? Once we placed our order and watched, we saw nothing but dysfunction going on. Many workers standing around doing nothing while over 20 people waiting for donuts. The cash register person left their station to fill orders, while other workers stood around and watched. If I was the manager, not one person would be standing around..worker or customer. All the boxes should be made during non peak times, to aid during peak times..just like pizza parlors do...they have stacked pizza boxes ready to go..so should this place. The workers are not grabbing the donuts from the case as the person orders, instead, they are grabbing them from the back someplace. We should see what we are ordering. Another dysfunction is the fact that the donuts are all different sizes. I have never seen this in another Krispy Kreme store, so I'm not sure why it's happening here. Lastly and most importantly where you pick up your order is right by the exit. So many unaware people are too busy waiting for their donuts to realize they are blocking the exit. This is a complete hazard and the workers should call peoples attention to it, but they all are too quiet to say anything. So hopefully someone who owns or runs this facility sees this and steps in and does some training, otherwise this location will close down like the one in Brick did years ago. No reason not to fill someone's order while they are ordering. See photo below of uneven donuts...again, I've never seen this and I'm sure Corporate would have something to say about this. At least I hope they do.

Jenn “JM” M

I wish I had a better review but I don't. They completely botched my order and the donuts. The apple pie donut had lemon in them. The blueberry has like no filling. and one of the pie one had no filling. I get it is brand new but this was bad.

Steve Sanders

I finally stopped here after this place opened a month or so ago. It was on a weekday afternoon so there was no line at all. While I’ve had Krispy Kreme donuts in the past and really enjoyed them, I can’t say the same about this visit. The first thing I noticed was how pathetically small the donuts were. I understand that inflation is still really high now and people are hurting but they should just market these as mini donuts and be done with it, see picture with my car keys for comparison….the donuts are only slightly bigger than my key fob. To be fair the donuts tasted good but it’s ridiculous to be able to eat a whole donut in 3 bites. I don’t see this place staying in business long unless they improve the value because right now it’s severely lacking; it was nearly $16.00 for 6 donuts. People will go for a while because it’s still in the novelty phase but when that wears off I think they’ll be in trouble.

My first time and last time at this Krispy Kreme .I wanted two snoopy and two charlie brown donuts. Sold me three donuts two charlie brown and a Santa one ? So the 3 pack was $7.95 plus they charged $1.10 per charlie brown donuts, plus .55 for Santa and another 2.95 for the Santa. The staff must be prompted to interact with you. Not friendly at all plus a ripoff location. My advice NEVER STOP HERE!!!!

Antone Piver

My first time and last time at this Krispy Kreme .I wanted two snoopy and two charlie brown donuts. Sold me three donuts two charlie brown and a Santa one ? So the 3 pack was $7.95 plus they charged $1.10 per charlie brown donuts, plus .55 for Santa and another 2.95 for the Santa. The staff must be prompted to interact with you. Not friendly at all plus a ripoff location. My advice NEVER STOP HERE!!!!

Terrible management. The drive through experience was a total disaster. It took me 5 minutes and 4 times to get an order of 6 doughnuts and two coffees right. The cashier was just not listening. As I pull up the the window, the cashier then proceeds to drop my card outside the window. I had to drive forward and park in a spot where I could actually get out to go retrieve my card. I was then informed my coffee would be a moment. So I decided to go inside to wait. Once I was inside I heard that there was no coffee... at 9:30 on a Saturday morning. Why didn't the cashier inform me of this?!? This location is in dire need of management.

I got there around 8:45am early this morning. They told me at the drive-thru that the hot light was on and have hot donuts available. They are doing construction work over there so I couldn’t even see that the hot light was off because of the way I had to come in through the drive-thru. I received the coldest donuts when I checked the box before I left!!! Then they explained to me that they turned off the hot light early and apologized for lying. I was highly upset!!! I go there all the time and never seen such nonsense!!! The hot light is supposed be on from 7am-9am in the morning!!! Horrible service!!!

​Ordered one thing, got whatever they felt like. Don't bother ordering based on your preference; they’ll just serve you whatever they want. They charge you upfront, then make you wait 20 minutes while they obsessively try to "rearrange" the food to match a picture on the wall instead of just giving you what you asked for. Dont waste your time and money, just go to Dunkin Donuts, they know how to customize your order in 30 seconds!

It’s shameful that such a beautiful store, with such high-quality products and delicious donuts, has such terrible employees. The speed of service is a joke, friendliness is nonexistent, and communication is absolutely zero. I can’t find enough words to describe how awful the customer service is. They don’t even have the energy to treat you badly — they simply don’t acknowledge your presence. And the store wasn’t even full, so they can’t use “being busy” as an excuse. Super sad. A store isn’t made only by its products; what makes a place great is the whole experience customers have there. Krispy Kreme donuts I can buy at McDonald’s, Stop & Shop, or Walmart — so why would I come here if the service is this bad?

So I go in to get 4 dozen donuts for work I’m the only car in the lot @ 8:30 am and only customer. So you would think they would greet me and ask how they can help instead I said good morning & waiting to be asked what I needed in between the person texting on their phone! Then get annoyed at me when the price was wrong because it was get 1 dozen for $1 Terrible customer service!!

Shadia Green

I got there around 8:45am early this morning. They told me at the drive-thru that the hot light was on and have hot donuts available. They are doing construction work over there so I couldn’t even see that the hot light was off because of the way I had to come in through the drive-thru. I received the coldest donuts when I checked the box before I left!!! Then they explained to me that they turned off the hot light early and apologized for lying. I was highly upset!!! I go there all the time and never seen such nonsense!!! The hot light is supposed be on from 7am-9am in the morning!!! Horrible service!!!

isabel Danielak

So I go in to get 4 dozen donuts for work I’m the only car in the lot @ 8:30 am and only customer. So you would think they would greet me and ask how they can help instead I said good morning & waiting to be asked what I needed in between the person texting on their phone! Then get annoyed at me when the price was wrong because it was get 1 dozen for $1 Terrible customer service!!

Ariane Travensoli

It’s shameful that such a beautiful store, with such high-quality products and delicious donuts, has such terrible employees. The speed of service is a joke, friendliness is nonexistent, and communication is absolutely zero. I can’t find enough words to describe how awful the customer service is. They don’t even have the energy to treat you badly — they simply don’t acknowledge your presence. And the store wasn’t even full, so they can’t use “being busy” as an excuse. Super sad. A store isn’t made only by its products; what makes a place great is the whole experience customers have there. Krispy Kreme donuts I can buy at McDonald’s, Stop & Shop, or Walmart — so why would I come here if the service is this bad?

The Tourette's Trucker

I love lemon filled doughnuts but I can't see paying $15 for 6 when I get 6 of them at a bakery in reserve,La for $9 and they are bigger.