Elizabeth Cho

Just came to Starbucks n this is a newer one. I liked it because of it's cleanliness. Well, that's all down the drain...dirty bathroom, flies where there's food..although there was only 1 table taken all the other tables were filthy!!! So sad n careless!!!

Samantha Maldonado

I go to this Starbucks RELIGIOUSLY because it's right by my house so I always opt for this Starbucks almost every morning. Today May 16, 2025, I came early morning through the drive thru and ordered what my husband and I usually order Hazelnut Oatmilk Latte w Quad Shot and a Brown Sugar Oatmilk Latte. My husband got his drink and said it felt pretty light, we opened it to HALF A CUP empty. So we took it back inside and asked if it could be remade. I watched the lade who remade the drink all she did was steam some oatmilk and add it into the cup.. nothing else. I went up to her and asked her why did she only put oatmilk and no syrup or anything she said oh its not your drink and looked at my husband. I said yeah he's my husband. She tried to explain we have to pay for a quad shot, I told her we did. I asked her again to guarantee there was a quad in there. So we took the drink and it has no flavor what so ever, just steamed Oatmilk. Me and my husband operate a small business so these parts of our mornings are what make the rest of the day feel just a little easier. This Starbucks made it so difficult to just enjoy a good coffee....

Alexander Van Der Aa Robinson

Worst Starbucks I've ever been to. It's consistently terrible and I keep giving it a try because I live close, and they never improve.

Eve

I’ve been coming to this Starbucks for a long time, and as a regular customer this isn’t something I usually complain about. Lately, however, I’ve been experiencing the same issue repeatedly with my drink order. I order it sugar-free through the app and also confirm it at the window every time, yet I still end up driving away with a drink that tastes like it was made with regular syrup. I understand that mistakes happen, but this has been happening far too often to ignore. After tasting my drink during my most recent visit, I went back inside to address the issue. The barista who made the drink immediately responded in a rude and dismissive tone, saying, “It is sugar free,” even though it clearly was not. She then asked if I wanted it remade, but did so with an annoyed, bothered attitude that made the interaction unprofessional. On top of the repeated order mistakes, the staff has recently come across as rushed, disengaged, and irritated. At this point, it feels less like an honest mistake and more like the baristas simply don’t want to make the drink as ordered because it requires extra effort. I don’t understand why drinks with customizations are offered on the menu if the staff is unwilling or too lazy to follow those customizations correctly. As a regular, this experience has been frustrating and disappointing enough that I won’t be returning to this location.

No Name

About time I leave a review this location is beyond disrespectful.. I always place my phone order 15 minutes before arrival and I believe that’s beyond generous amount of time for a simple coffee . It notifies me ready however when I get to it’s nowhere near started . This morning same issue . I tried to ask the barista close to the counter and was ignored until I said “hello” he then turned around and splashed me PURPOSELY when washing a cup . Then said “ what do you need” … that is wild . Considering I’m only asking because my app said it was ready … it took everything for me to just ignore what had just happen . I wouldn’t ask for my order had it not had a status ready for pick up . Is there even a manager in place here ? Like get your shit together

Corina Perez

I’ve held back for writing a review for a long time at this location. It’s on my way to work so I stopped there in the morning. They always see me walk up to the window and never come to the window and acknowledge me this morning for employees looked at me standing there did not come to the window. Tell me I’ll be right with you. Nothing they all went about their business then another employee who was warming up something in the little toaster oven drop something on the floor while handing it to another employee, picks it up off the floor changes the Starbucks paper envelope they put it in hand it to the guy at the window and the guy at the window hand it to the person out in the drive-through life. I’m absolutely appalled and disgusted that I seen that has happened around 625 to 628 this morning. I spend a lot of money at that location and I’m always treated awfully. I’m never greeted out the window in a timely manner. It’s very disappointing. I might as well just drive an extra five minutes to get treated nicer at the location on Unser and Ladera.

Monica Montalvo

This is just terrible and upsetting the cup was filled with ice more than half way! Two sips in and done. Not the first time !

Kyle Riekki

Ordered through drive through a vanilla sweet cream cold foam cold brew was addressed as ma’am. Order did not have cold foam or the label on my drink confirming order. Went inside to inform that no cold foam was on drink, ended up being charged extra for cold foam and drink that was replaced was a latte and not a cold brew. Will not be going to this starbucks ever again.

Victor S

1st they got me the wrong ice coffee and when I asked for the right one they gave me a cup full of ice, how you’re gonna confuse an oatmeal espresso with brown sugar? then get mad because I requested the right coffee and then you served me a cup full of ice, bad customer service today

irene sendejas

I was very upset and still am! I orded on the online app and used my STAR POINTS to add extra fruits and berries in my drink but when I got my drink it only had strawberries.

Steve O

Order drink, waited 40 minutes no drink, asked twice where my coffee was. Told they would check, never checked. Now I give it to them the Ace is packed but some baristas call out names loud and some baristas or bar backs mumble. Guess someone took my drink. After over 40 minutes I waited in line again to get my freaking money back. I will never stop here again. Didn't even see a manager out front. Total lack of leadership.