Jose Rodriguez

Of you want fast service & are thinking about ordering thru a delivery app **DO NOT** order. I've been sitting here for 20min & the pizza isn't ready. Went to go ask where was the order & they told me it hadn't been put in the oven! Told me it'll be another 10min! This is ridiculous!

John Roe

Pizza was not ready until just over 20 minutes later than was stated online when ordered. Staff completely ignored customers at the front counter. When I asked for contact information for a regional manager so I could make a complaint the person I spoke to refused to provide any information and was incredibly rude. Food was good when I finally got it, but service was terrible. This location, on West Henderson in Cleburne has multiple 1 star reviews and those make the majority of the reviews for the location.

Johnny Rodriguez

This place is absolutely horrible. Went to order and the lady had no idea about a special I wanted. I show her it online where it says dine in or carry out still had no clue. Was told I couldn’t dine in because they had no plates no cups no fountain drinks nothing. after I finally get to place my order the lobby was a mess the workers sat in the lobby the whole time gossiping about people was just horrible. The building looks rundown. The parking lot is not maintained at all overall just horrible.

Stephanie Nadeau

When I got there the inside was closed to everyone and there was a long line to get my order and I was a little early not much. I still waited in like for almost 40 minutes. When I got my pizza the lady I spoke with Lilly was very kind and sweet . When I got home and unboxed my 2 medium pizzas were burnt and fried out like they had been sitting in the desert for 3 days, so I called and Lilly the sweet lady agreed to remake my order. So I throw away the burnt stuff even the cheese bread and cinnamon sticks and head back up there to wait another 30 minutes for my new order. I got home open the pizza my cheese pizza burnt again my husband's pizza was edible but the cheese stick burnt again. Will not be going back but Lilly you look overworked hun you deserve a raise for dealing with this company. They were really understaffed. Shame on management! Shame!

Jaci Stricklin

Ordered me and my bf the big dinner box ONLINE remind you, and when we got there to pick it up we were waiting for like 30-45 mins just for our food and when we got home our pizza dough was not cooked all the way, our breadsticks were almost burnt and they forgot our dipping sauces. I used to love Pizza Hut but idk what happened to it. I was very disappointed.

BrokenHedgehog

Their doordasher canceled my order MINUTES before it was supposed to arrive. This was after their website failed to take my order TWICE. they were completely useless at resolving this.

TheWanderer

I sure wish I would’ve read these reviews before I ordered from here. First of all, the two employees that I interacted with in the store were super friendly and kind. I placed an order online and picked up in-store. Once you walk in to this establishment, it is such a downer. The dining room is dark and grungy. There is nothing out on any of the counters. Everything is bare. Aside from that, I ordered online for pick up because I wanted my pizza to be the freshest possible. By the time I got home with it, I live less than 1 mile from this location, I get my pizza out and it is all soggy and falling apart. I also asked for Parmesan and red peppers and was told that they come in containers and each one is $1.50.

Cecil Britton

I agree with Rick on this one why I have a big dining room if you're not going to clean it up if you're not going to take pride in and I'm ashamed of you Pizza Hut for letting this happen no Buffet no Fountain drinks floors are dirty looks like it's closed down from the outside no Lawn Care no Pride whatsoever if this place has a regional manager I think Pizza Hut needs to replace him or her the only thing that's still good is their food but again nothing up and over that no Fountain drinks no eyes nothing come on we're living in Texas you got to have ice

Leonela Sanchez

I placed an order here with Doordash over 100 and they charged me double. I wanted to cancel it and they didn't want to give me back my money. So I do not recommend using doordash for your delivery 😤

Lexi Falkner

Ordered me some food earlier, and added an order of the Cinnabon mini rolls for a late snack. Opened them and theyre completely BURNT! Absolutely useless now, and for the almost $10 they charge for them is ridiculous for them to come out like this. I used to LOVE pizzahut over all other competitors, now I'd rather go somewhere else.