Bill Spahn

Why can't they follow simple requests? They can never seem to get orders correct, every time I come. I can't believe I even keep trying, and thinking things will change. The service is terrible, the food has gone down in quaility (not that it was great to begin with anyway), they could care less about anything, they never seem to have certain items. I'm honestly surprised this location is still around. The colonel would be ashamed.

Greg S

I picked up an 8-piece to go to Canada. When me and my mom opened it, the chicken was so dark I could not believe it. It's like I asked for it well done or something. HORRIBLE! I CALLED THEM FROM WELLAND ONTARIO, and they said absolutely nothing.... No sorry, no bring one piece back so they could see. Didn't say anything I just hung up. HORRIBLE STORE, HORRIBLE WELL DONE DARK DARK CHICKEN DON'T GO HERE! ABSOLUTELY GARBAGE. MAYBE THAT'S WHERE THE WHY THEY WERE 40% OFF. BUYER BEWARE 😁

thkld khgdeg

When ever I come this location for delivery even if is 1hr before they closing they’ll will never have the item, when you go for pick up normal time they’re will come to help you after good few min to 15min then tell you biscuits missing or w.e that’s another 20plus minutes, etc they’re never fully working in this place I go other Kfc never ever go through anything like this location, the whole manager and crew is mess there owner losing money because of their negligence.

Kathi Ridderhof

Drive thru is never open, go inside to order stand in line to order for almost 15 min to have someone come out and say another 45 min wait for chicken. They didnt know they were running out of chicken? This isn't the first time this has happened. Only 2 workers working. Didn't get anything walked out

Eric Miller

Went there for a uber eats pickup. Took 5 minutes for anyone to ask what I wanted. When I told them the name of the order I was told it wasn’t ready… and the employee disappeared in back never to be seen again. I walked out 5 minutes later… cancelled the uber eats order.

Lindsay Fisk

Terrible customer service and wait times. I would give 0 stars if I could. I did an online order and showed up 10 minutes after it said it was gonna be ready- it was a Friday night. When I walked in there others walked in behind me. We all stood there for 10 minutes before we got some sort of acknowledgment. All they said when they looked at me was one minute. I then proceeded to wait for another 20 minutes. A person who walked in after me and placed a take out order proceeded to get their food first. I ordered 2 chicken sandwiches 2 drinks, nuggets, fries and cole slaw. It took in total- 45 minutes to get my food. During my wait I asked what was taking so long and they said they didn’t have a cook. I get that- I come from a fast food background BUT I was ALWAYS transparent with my customers if it was gonna be a while. I would have left and come back if that was the case instead of making my kids wait in the car. The employee walked away mid conversation and started swearing behind the counter. They were out of the drink I requested so they offered a different one. When I tasted my SWEET tea. It was the fountain raspberry tea (I hate raspberry; glad I’m not allergic to it as they didn’t say anything about it). I dumped it to get a different drink. I got home and found my order was missing the fries. I’m not shocked. I didn’t bother to go back. I will never go to this location again. I will be going to Popeyes over this place. If you can’t handle the online orders- refuse them or turn them off. The employees act like they hate their jobs.

Gregory Boeck

Have gone there about once every 3 weeks for years. Usually on Wednesday for the special. About 3 months ago something changed . One time I went the fryer wasn't working, so they didn't have regular chicken. Next time they were out of regular chicken.The next time they didn't have original so I took extra crispy, I was desperate. The last two times, I get to the drive thru speaker, and a very obnoxious voice yells out...The drive thru is closed! You " have" to come in!... I don't have to come in! You need to get your stuff together. I love KFC but this is ridiculous. There is a Popeye's not too far away. This KFC has never been perfect, but now it's bad. It'll be awhile before I try again. (Regular chicken= chicken with bones in it)

Jesse Morton

Very very slow especially if you go inside they tend to ignore people at the counter. If you do DoorDash it’s even worst and they serve you absolutely last. They act like they hate their jobs

Stefanie Manes

Absolutely terrible service! Rude cashier, staff who were in no hurry to take care of the lobby full of guests waiting on orders! We spent over $50 on food we never ended up getting because we walked out after waiting 40 minutes!!

JANICE PEOPLES

I planned to go to the Dick Road KFC when I got off of work. Full disclosure there was only two people I saw working not fair! But the person that took my order was so rude. I laughed in her face. I mean, I get it, but then when I got my food, my wings look they had been in the warming tray for two hours. They were dry and hard biscuits were good. Overall experience says to me, don’t go back! And I promise I won’t! It’s not their fault that everything is so expensive. I got a eight piece with two sides and four biscuits and a six piece spicy wing cost me $44. Can I get a little respect and a smile when I’m spending my money at your establishment? Never going back.

Maggie Gigante (Starsblood)

Absolute trash location. Placed an order online, got the notification that it was ready. Go inside to pick it up was informed by an associate that they were cleaning the fryers and there would be no chicken for more then an hour. Manager told me flat out that she won't be refunding money and that we could wait or leave she didn't care. KFC customer service was able to get me a refund. Would give zero stars if I could.

Vickie Kraebel

I received the wrong order. I was given a big box of five tender and individual mac & cheese and fries biscuit a large Pepsi. It came to $14.78. My ticket number was 1151. The location is 235 Dick Rd., Depew, NY and I was there at 12:10 PM today 9/25/25. I don’t eat fries and I don’t eat the macaroni and cheese and I don’t like barbecue sauce with what I ordered! And then on top of it, I didn’t even get to drink that I paid for regardless it wasn’t my order or not!

J K

I am a DoorDasherb, every time I go to this location, there isn’t anyone working the registers. They never even look to see if there’s someone that came in that wants to place an order. Today I stood by the registers for probably 10 minutes. It was 10:45 AM, Absolutely no one was there. So I started yelling out “hello” “hello”. Probably after I yelled out .”hello” five times someone came to the register There is no reason that this restaurant should be so poor in taking care of customers that are coming in to place orders. This place has the absolute worst customer service.

Trenis Pearsey-Rosado

I stood in this location for 3-5 minutes waiting to be acknowledged. No one ever came to assist me, meanwhile there were 2 ppl sitting in the office. The one you can see with the black hat on, look at me (3) times but never got up or requested anyone to assist. Mind you there were NO CUSTOMERS not (1) inside besides myself. Why wasn’t I assisted?!

Cathy Taylor

I ordered 6pc chicken + 12pc nuggets with fries and mac cheese The mac and cheese was dry the nuggets were definitely old. The fried chicken wasn't fresh.