Samantha S

I've been going to this location for over 15 years. They always have great service. The staff is very friendly. Today I picked up my order for Thanksgiving. I called in my order the night before. I went to pick up my order, it was ready to go. I didn't have to wait. The business has been under new management, and the place shows so much newness. They upgraded the looks of the storefront and there is ample parking.

Ursula Espinal

It was delicious, the pictures are not perfect because of hot weather but they look and taste great

Love this Carvel. Unfortunately, I ordered Ice cream here yesterday and I found a dime while licking it. I COULD HAVE SWALLOWED A COIN!!!!!!. I will give the girl who attended to me credit though, she took swift action and gave me another ice- cream. Better to get ice cream from the ice-cream truck.

Santia Gillette

This Carvel is located right on Hillside, with a small parking lot and outside seating. No indoor seating/eating available since there is just enough space for 6-8 customers to stand somewhat comfortable while getting their dessert. This location has what looked like 3 double soft serve machines, two decent size sections for scoop ice cream, ice cream cakes, pre-made ice cream cones to go, pre-made soft serve with fudge or caramel or strawberry to go, packs of ice cream sandwiches as well. They did not have single ice cream sandwiches, which was a bummer for my child who wanted to get one. Two young adults were working, although one was cleaning in the back and the other was helping the three groups of people that were waiting to order, with me being one of the groups. We got a small sundae dasher and single kids scoop with sprinkles. I inquired if the strawberry soft serve was ready since I noticed a blinking light. I was told yes, but I saw the machine popping the soft serve out as the employee tried to get it out....but the person told me it was okay. For the kids scoop, we took one scoop of cake batter. The scoop was small, where most of the cup was empty. I asked if that was the size, as it looked a bit small and was told yes. We got rainbow sprinkles and were surprised to see it barely coated the ice cream. We paid just under $14 for a small Sundae dasher and one kids scoop in a cup with some sprinkles. To my surprise, we were also charged for a hand dip. I don't know what a hand dip is, but I know that's not what we ordered or what we received. The quality and unknown charge were disappointing. Giving 2 stars because the employee who helped us was pleasant and parking was a breeze because of the parking lot.

M C

Lazy staff. They had 45 minutes to complete my online order consistenting of 2 items and yet still made me wait another 20 minutes inside the store when I arrived to pick it up.

harpreet kailey

Everytime i go there, i have issue with employees hair . All time there hair touched icecream. Food store employees hair should be covered or tied in bun . But employees working in this carvel there hair all over the place . Manager should teach them

Lily

I was super excited the Carvel building had an old fashion look, bringing back memories from my childhood. But super disappointed in their Cookie Pus cake, which ended up to have been melted and refrozen. 100% was the store's fault, cause we live 5 min away from carvel and I placed the cake in the freezer right away. This cake is $37, so I didn't expect this type of quality. My son made the best of the situation,but even the cookie saucer eyes were not fresh tasting to him. So it makes me wonder how old this cake was. I was hoping to pass on my memories of getting such a "luxury" cake as a child to my son. It's just too bad.

edward scharf

I purchased an Hot Fudge Sunday and it was horible, all ice with the edge barely any Fudge and the pistachio ice cream was all artificial flavor. Just a cheap way to make money. I give a nice tip but my tip would be to check the items before you go out. Very disappointing.

Anthony Galvez

Owners should be embarrassed to have a store so dirty!!! I was there on 6/10 and the store was an absolute disaster! I don't know where to start. The floor was covered in toppings and garbage. The machines had ice cream splatter everywhere. I can't even describe the toppings area and how much of a mess it was. I have never in my life seen a Carvel so nasty. The banana behind the counter with blonde highlights was extremely rude. He was literally slamming the ice cream on the counter like if he was annoyed that we ordered more then 2 items. I will never go back! I rather drive down hillside to to Carvel near Williston Park!

CJ Davis

Do not go to the elderly Asian woman. Not only did she NOT make my sundae large, but she hollowed it out. Definitely not like the picture and definitely not like Carvel normally serves. I should have been charged small for this. Ridiculous

J. Alyssa Satchell

Visiting on Wednesday night means buy one get one sundaes. I had forgotten this when I visited and the place was packed. The line seemed to move well so the wait time wasn’t too long and everyone was wearing a mask. Unfortunately service has a lot to be desired here. The person serving us didn’t give us a bag or spoons to eat or bring our ice cream home with us all with a not-so-nice attitude. I get not being shiny happy but just be nice. This is my first and last time visiting. I’ll go elsewhere.

Tahan A

So disappointed! I went with my wife and son only to learn - THEY DO NOT ACCEPT CREDIT CARDS. On my last visit they said THEY DO NOT HONOR GIFT CARDS (a colleague gave my son one).