Tina M.

Snuck back home for a long weekend and returned to a coffee shop that I haven't been to in ages. I don't remember it being a favorite, so I was skeptical. I was pleasantly surprised because our experience was fantastic. The batista was friendly....quiet....but friendly. They had many coffee flavors to choose from, and I had a rasberry mocha latte. It was hot and flavorful. We also ordered a breakfast sandwich that was tasty, too. There is indoor seating and outdoor seating are available during the warmer months. There is a music and art studio in the same building. You can also buy coffee beans and have a variety to choose from. Highly recommend checking out and giving them a try.

+22

Sarah Peacock

Friendly vibe. Vegan and gluten free options! - Clean, spacious, and accessible bathroom. - Dedicated parking lot with simple sizable patio and additional outdoor seating scattered around the property. — - Reserve the downstairs meeting room for small groups or parties - Music rehearsal space upstairs

Kevin Markman

Nice deck to sit and enjoy or you can toil in the paints sit back and enjoy your coffee or gluten free beer/regular too. Inclusive here even in Greece.

+5

Joy Ruby

Go every week! Great snacks for all dietary needs, vegan, gluten free, nut free. Offer rice and soy milks, and very friendly. Deck outside! Next to playground! Great events, Thursday morning Story Time for kids at 10am fooled by a craft! Music and art lessons available upstairs! SUPPORT LOCAL BUSINESSES!!

Bruce Wedderburn

I stumble upon this place through a sick Google search. This place quiet and cozy great selection of coffee and sweet treats not to mention the tea. The hostess is like no other friendly and courteous.

+1

The place itself is cute. I take issue with other reviews expecting sparklingly perfect customer service at all times. They use Fingerlakes Coffee Roasters, which is... not great coffee. Shifting that alone would really up the game. I paid the same I would have paid at much fancier coffee shops in downtown Rochester with higher quality beans. That said - ABSOLUTELY better than Starbucks!!

Tim Speares

Just had pumpkin in coffee, it was ok. The coffeehouse was very cute and homey. Server was very nice. Sat on a nice patio. There was a nice stream of people, some quietly working on their computers. It was interesting because there was a Starbucks right next door, which was busy. New roots was a better place to work quietly. I would visit there again, rather than busy Starbucks

Pranjali Sharma

When I lived in Rochester, they had just started out as a rustic little cafe with a music school. In the last 5 years, they have now built into a fancier cafe with many more options to eat, drink, knick knacks and tea and coffee beans to buy. I was delighted to visit when I was in Rochester recently and see this development! I got their coffee with cocoa drink with an addition of peppermint flavoring. It was good. The girls working the cafe were definitely on their toes quite a bit. I used to love their hot chocolate so I'll be glad to go back for that on my next visit!

Aurora Jean Alexander

The coffeehouse is right next to a Starbucks, and was open on Columbus Day, which I was positively surprised about. I had an early doctor's appointment and had to get some work done online, desperately trying to find a quiet place to do so. I didn't necessarily feel like frequenting the Starbucks next door and picked the New Roots Coffeehouse, which seemed a good choice. It's quite cozy inside. The baked good seemed to have been homemade. I was looking forward to a Cappuccino and a Muffin... Let's say it that way: For a quite 'proud price' of nearly $12, coffee and muffin were both of mediocre quality and I was disappointed. Also disappointing was the slightly grumpy mood of the lady behind the counter. Since I had work to do and kept working, I was watching the local seniors walking in and out and she seemed to know quite a few of them. All of a sudden her demeanor changed entirely. She became friendly, open, chatty, and funny... quite the opposite of how she behaved with me. it seemed that pattern repeated with people she didn't know. Now, the entire coffeehouse is small, clean, 'cozy', but a bit 'helpless'. It seems someone just fulfilled themselves a dream of opening a coffeehouse, without actually really having neither the budget, nor the taste to do so. Also, very unlucky, is the location, of course. Sitting wall-to-wall with Starbucks, just off West Ridge Road can't be easy. According to my research, The New Roots Coffeehouse has been located here since 2013. It must have hit the 'New Roots' owner like a ton of bricks when Starbucks opened in 2018 only a few steps away. However, it also cannot be easy to compete with a highly professional coffeehouse chain when you have mediocre coffee and not less mediocre homemade bakery to offer, and a slightly sour expression for new customers in the morning...

Matt

Lovely little shop - friendly staff and good atmosphere. But the coffee was not great. Pretty standard, but the roast was much too dark for my preference. Looking at the other beans they had in stock - that seems to be their thing. So likely won't be back unfortunately.

It was the first time visiting there with my best friend, even though you were just around the corner from us all these years. The food fell a little short and a little flat for my taste my breakfast sandwich has very little bacon and The bacon that was in the sandwich was undercooked, stringy and chewy. Not much flavor. The sandwich was a little small to be quite hones. The sandwich wasn’t very hot it maybe could be served with a side. Atmosphere, not too bad could use a few more tables where the kit area is. Those tables are a little short and if they’re not being utilized, you should make more adult seating.

TRACY DUNN

Dissatisfied you need options for diabetics. If you have chai loaded with sugar you need to provide a chai teas that is not. Plus fix your parking lot.